The process of selling the vehicle was very streamlined and easily maneuverable. We sat down with the representative, provided information about the vehicle, had it appraise, was provided an offer and completed the transaction with the business office. read more

Carmax has a great selection of cars from inexpensive to high end. I requested a car to be transferred and was quite impressed by the process. Everything was smooth and easy. I got an appointment request once the vehicle arrived. Once I arrived I was greeted by an associate and he showed me the car. I mentioned I had a trade and we started the appraisal process on my trade. After diving the car I was interested in seeing what kind of deal we could make. Their offer was approximately $3,000 under KBB trade in value. I politely said I think you have the wrong car and was told we only pay auction prices on trades. This would be fair if they we offering auction prices on their cars but obviously not. The associate could tell I was less than impressed with their offer and was already checked out. This was my first and last experience with Carmax. A simple take it or leave it attitude and not a care in the world if they sold this $45,000 car. I'm guessing they don't work on commission. read more

Bad customer service on the phone, after appraisal I reviewed information when I got home and they had the wrong engine size on my report. I tried to speak with somebody on the phone today for more information and explanation of appraisal, waited for over 25 minutes. I received no results and wasted over 1 1/2 hours yesterday on my appraisal and 25 minutes on the phone today to get more answers. Rude receptionist and bad customer service, I will not do business with Car Max again and will not recommend to my friends and associates. read more

never been so comfortable, confident and satisfied as I was with CarMax. Kailey of Oxnard was AMAZING!!! She was patient and sweet.. got me exactly what I was looking for in the time frame I was going (that's where the patiences comes in). Definitely buying all my future vehicles with them. Normally buying a vehicle is super stressful for me, but not with CarMax of Oxnard. read more

Positive experience in finding a low mileage one year old vehicle for my son. More than I wanted to spend -- but a good value. Very professional team -- open to explaining and answering questions. A possible problem with battery --a new battery was installed immediately. Better experience than looking for used car at dealership. read more

Came here to get a new Jeep Wrangler. Service was great everyone was a pleasure to deal with especially the guy who helped me Glenn. Glenn was beyond helpful and so friendly made the whole experience great. read more

Seamless. Easy. Amazing. We dealt with Paul who was just amazing. We walked in and got an appraisal in less than 30 minutes. It is THIS kind of establishment that makes me want to always do business with them. Although I am not in the market for a car THIS is where I am going when I buy. Thanks, Carmax. There is a reason why you guys have such a great reputation. You hire great people and there is no BS. read more

Bought a car from this place. By far the best car buying experience I had ever received from start to finish. Dang was such a joy to do business with. It didn't even feel like he was trying to sell me a car, it felt like he was just the friend you take to accompany you to the dealership. I highly recommend this place for your next car purchase. Ask for Dang to help you out. read more

I have been buying, selling and fixing cars since I was 15. I have owned over 25 cars. Recently my stepson borrowed his grandfather's old Lexus he no longer drives and clipped a parked car going to work and a narrow side street. The Lexus was totaled. Then he borrowed my 2003 Volvo. When he got home a couple days later and I went into the garage the passenger side was crushed. It had been hit an run in a parking lot and didn't even know it happened. It was totaled too. (The 2002 Volvo it replaced in 2012 was totaled in a parking lot by an old woman who pushed the gas instead of the brake backing up. She took out 3 cars.) Car Max was great! I found a newer Volvo at another lot and they shipped it to Oxnard. The contract shipper was a flake and late getting the car there and Car Max tracked them down and had people find it. After driving the car it took about 30 minutes to buy it with no Car seller BS. You pay their asking price or not, no haggling, no bait and switch. Everybody I dealt with was cheerful, professional, and efficient. I am very happy with the car and would recommend Car Max if you are looking for a reliable used car. read more

This was my 2nd car that I bought through Carmax. My first experience at the Oxnard CarMax was so good that I made a point of going back to that particular CarMax for my next car. And I'm really happy that I did that. I had the pleasure of working with my salesperson, Jim, who made the whole process so easy. I am so pleased with the car that I purchased. I have a tendency to want the cute, sporty, convertible car. That is what I purchased the first time. My Mazda Miata was a fun car but just not practical for me, and I had to get something more realistic to my lifestyle. While looking at cars with Jim, my head kept turning towards those cute, sporty, convertibles, and Jim was great about reminding me of the reason that I was shopping for a new car. I truly needed that assistance or I would have left with another cute, sporty, convertible that would have been completely impractical for my lifestyle. I was afraid that I was doomed to a boring family style car, but with Jim's help, I left with a sporty BMW that I truly love driving. And with Jim's help, I found this car and was able to have it fit my budget. Thanks to Jim and to CarMax! read more

CarMax - I love my new CarMax car! - Used Car Dealers Near Me - Oxnard, California

Took my Hyundai Sonata in for a check-up and received the same outstanding customer service that Glenn Farnsworth provided me when I initially purchased the car. I'd highly recommend the Oxnard Carmax! Deborah Schwartz read more

.....because we had Kayla was our sale rep, She went above and beyond to not only answer the unanswered questions but she helped us through the rough figuring out part of our purchase. She was the perfect person to fix our situation :)))) read more

I was so so disappointed. I found the exact car I wanted and the price was within my budget. But when they appraised my trade, they insulted me with not only a price way below the lowest blue book value, but made statements such as my car had pet smells. That was interesting as I do not take my pets in the car. There were other insulting comments as well. I walked out of there and will never return or recommend them. I will buy my next vehicle at a reputable place. read more

Jared in service is AWESOME! A few weeks ago, I went to Carmax to get an oil change for my parents' cars and do a diagnostic. Because of Covid and my mother being immunocompromised, they couldn't come themselves. Jared was so helpful and patient. I had many questions and needs and he went above and beyond to make sure their cars were in great condition, I understood everything that they needed to do with the cars, and that it was done in a timely manner. He was so communicative and did such a great job. I will be sure to use Carmax for my future cars because of this experience. Thanks! read more

I was very pleased with my experience at this CarMax. Their service was great, very professional, the price was fair, the place was clean and pleasant to wait in. A very good experience and I recommend them and would go back again. read more

Super disappointed with this facility. Drove an hour to be told there was a problem because my middle initial wasn't on my license but was on the paperwork. Got that fixed by reapplying but now the down payment is higher. Couldn't get my Ins on the phone to add the car so I left. Went back down 2 days later with ALL info In hand....ANOTHER PROBLEM....the amount on my printed pay stub was not accurate enough for the lender. The last number of the cents was half there so they wouldn't accept it. They asked me to go to my work and print it. It was cents!!! I get that there are criteria's that are needed. If SOMEONE, ANYONE, would have sat down or even called and said....these are the things needed, these things will not be accepted, all this would have been avoided. Instead I get "sorry about that". Really? read more

Carmax emails are persisting that I write a review so here it is...though now they may wish that they never asked. I was looking for a particular model and year vehicle and by sheer luck, patience and persistence happened to find one on their website with very, very low miles. (One nice thing about Carmax, it's easy and free to transfer a vehicle between locations, which I did). The sales rep called me when the transfer was in process and I expressed concerns about the tires being a bit old as the car still had the original rubber on it. I was told "oh they have been changed by now. We will have your car all clean and ready for you." It arrived and first thing I look at is the DOT codes on the tires. Sure enough, they are nearly 8 years old. Within the legal limit but not exactly safe. The interior was sort of clean but nothing special and the outside had something funky on it. It looked like a huge seagull scored a hit on the door. There were big splotches of something that was starting to eat through the clearcoat to such a degree that they had to power buff the door to remove them. Not too clean people. They did buff the area out...and I'm not going to spend a great deal of time talking about their prices except that a large pricing error in my favor, which they had to honor because it was on the sticker, was the ONLY reason the car was priced fairly. What they meant to sell it for was way too high. I drove the car home and just on that short drive a surface crack about an inch and a half long opened up on the sidewall of one of the tires. So I call their service manager the following Monday to ask for some help on the tires. He tells me Carmax will use tires up to the legal 10-year limit as long as they've no structural tears (to be fair the crack was just cosmetic) and have enough tread. Again, legal but cheap and not real smart or safe. While driving home, I also noticed the right headlamp was shining on the ground not 15 feet in front of the car. This is fine as long as you don't exceed 5 mph, but for those of us drive around the speed limit, unacceptable. So I later grabbed a screwdriver to adjust it. Nothing doing. Carmax had improperly installed a new bulb and dislocated the adjuster. On this car, you have to take the front bumper cover and headlight off to fix that, so I have some work ahead. But at this point I would not want them working on my car, haha. So I did not pursue the headlight issue. Oh yes, the car has a keyless entry keypad. A truly great convenience feature for a car to have, but they could not provide the code or promise to access it for me. When I was persistent asking for help on this, the salesman got defensive. "Well if that's going to be the deal breaker" he says. So I jump on YouTube the next day and find the how-to in less than a half hour and access the code myself. I think It's abundantly clear by now I would not buy another car from Carmax. In this case, this was a used car that had been driven so little and cared for by the previous owner so well, and had such low miles I could not pass. It was a special bit of luck to find the car in that condition anywhere. The car was almost an exact copy of one I had wanted back in 2012, when they were brand new on the dealership lots, but could not afford. Great car but not a credit to Carmax, rather to the previous owner. My rating: one star for a weak effort and a horrible lack of product knowledge and another for the easy and helpful vehicle transfer service. read more

CarMax is the best car buying experience I have ever had. This is the first time I was able to buy a car with zero stress. For one, I found a few vehicles I liked online and called to have them reserved for me to see. I communicated with a sales person Melissa, and we set an appointment. The first appointment I could not make so I let her know. She understood and followed up with me a week later. 2 weeks later, I was able to come and she was happy (and I think a bit shocked) that I remembered who I had been speaking to. Unfortunately, she was finishing up with another client and I was handed over to Richard. Can I just say he was amazing, friendly and helpful, and he was very transparent as far as running financing although I came pre-approved from my credit union. The young man who took care of the paperwork Blaine was also very happy, helpful and friendly. Our appointment was late (7pm) and we left by 9:30-9:45. They also have a kids play room. My husband and I came with our 1 year old and was happy to give him a break from sitting so we let him move around a little in the play room. We decided we will buy all of our cars from CarMax if its an option. No more 6-8 hours negotiating with a regular dealership. read more

I called their customer service to find out when they are open to pick up wholesale purchases. Then purchased tickets around their times...customer service told me 9pm. I arrived at 5:15pm and they said they were closed and the lot manager was there, but unwilling to be flexible even when their company had made an error in information. I don't mind when people make mistakes, but the disconnect in not understanding the misinformation was their company's fault bothers me. It was "not our fault because customer service is nationally located rather than local to their office." If you have outsourced customer service to save money, they are part of your company and it is still the company's responsibility to train and inform them as to a locations' information. Also the number was local to their office and the branch is not busy and I spoke with someone who has the power to do the 10 minute job of releasing the vehicle. They are just holding inflexibly with policy and not taking ownership for their companies mistake. read more

I would give zero stars if I could. These individuals here have very coarse manners. The customer service was terrible. I am African American and never in my life have I felt such a racist encounter. David made me feel so insignificant and after explaining my situation he became irate and boorish. He then said he couldn't help and took his negative energy to Terry whom then helped me out but brought the same experience at first. She turned out to be very helpful thank god. The only reason why I even bought the car is because I drove 2 hours here because they had the exact car with the exact features and Anthony was the only decent human being there. Other than that I would have left. I will definitely be calling corporate about this. This is no way to treat people. I am still in awe over what transpired. So sad man. I know I was stereotyped based off the merit of the color of my skin. They assumed I didn't have the funds or credit for the vehicle. Sad times we live in. I will never recommend this establishment to anyone. read more

I was at the dealership today and Ahmed Watson greeted us with the most genuine smile. Very professional and pleasant to deal with, efficient and to the point. I sold cars before and I could put myself in his seat, but for sure he is an asset for the company. If you plan to go to Carmax ask for Ahmed!! Thank you also to Michael for appraising my car, pleasant team!!!! PS. The dealership looks very clean and sharp. I will return and also refer other friends to go to Carmax Gabriela and Eric read more

This review is solely dedicated to Ryan's quality of customer service. I have purchased vehicles from various Carmax locations around California for years so they were my first choice when searching for a new, used vehicle. I came in on a weekend right before closing. I walked up to the front desk and Ryan noticed I needed help immediately. He assisted me in searching their nationwide inventory for something very specific I was looking for. He also took the time to show me around the lot, despite being close to closing time. He was super friendly and very empathetic about the theft of my previous vehicle. He offered to put a vehicle on hold fore for 7 days while I waited for things to settle with my insurance company and went above and beyond the call of duty, staying in contact with me throughout the process. He was super informative and proved to be trustworthy. Although I didn't go through with purchasing the vehicle from Carmax, I will not hesitate to recommend this location to anyone thanks to his super customer service. You rock RYAN!!!! read more

Went to CarMax with the intention of trading in one car and selling another over the weekend. We traded in my step daughter's car and bought a used car for her. Blake was incredible. He was very knowledgeable about the various vehicles we looked at and we ended up buying a 2015 Hyundai Elantra with low miles. The staff in finance was quick and efficient. The downside is that the interest rates were much too high even on great credit so we ended up paying cash for the car and they low-balled the second vehicle by almost $3,000 below blue book on 2016 Jeep Grand Cherokee in pristine condition so we will sell it privately. This was a disappointment because I did this process with them 2 years ago and they gave me blue book value on a different vehicle I sold to them. Overall, the experiences we've had now has been fairly painless. We were out in 3 hours. read more

My daughter and I had a very great experience at Carmax this past month. Matt was our sales person and Jerod was our help in service. I also spoke at length with the manager named Bryan. All were very helpful. The two young ladies that helped me sign papers in the Finance office were awesome and I also spoke with incredible employees in the business office. I am very happy with the service I received and I recommend this location/entity with my whole heart. Trust in Carmax, they will take care of you. You won't be disappointed. read more

I bought a car here, and shortly after the warranty ended. I had so many major problems. It feels as though the service technicians do the bare minimum. I had catalytic converter, transmission, engine mount, worn brakes, windows wouldn't roll down, bad headlights, and numerous other problems. All conveniently happened simultaneously a couple months after warranty had ended. I will definitely never do business with any carmax ever again. read more

No problems here! We have bought three cars from this CarMax and it couldn't be easier. John was great-from finding the car we wanted with the right miles and getting it here to Oxnard to walking us through the process. Wonderful experience-we recommend it to everyone. read more

Bought a 2014 Jeep Cherokee Latitude. Ask for Anita, she's the best!!! Before driving up to Oxnard from LA, Anita quickly helped me with all of my concerns about the loan I had already acquired from my bank and insurance questions. This was the least stressful experience I have had purchasing a car and it is all because of Anita! THANK YOU ANITA! read more

Horrible place to buy a vehicle I had spoken to a sales rep before coming in and the sales rep told me everything that I needed before coming in to buy. It was mainly paycheck stubs, proof of insurance and my social security card. So I brought in my printed paycheck stubs because my company does not provide paycheck stubs unless you print them out on your own online. Long story short, I was asked to print them out in front of them because they wanted to make sure that they are legit. That is ridiculous and absurd. There were many things that alarmed me and raised a flag. But another main thing that pissed me off from my experience is that I came and and presented everything that I brought. I was so close to closing the deal and after nearly 4 hours they just said no. That is pretty shitty. Definitely won't come back or ever recommend a carmax to anybody. A regular dealership is 1000% times better. Fuck Carmax read more

Overall a good experience. Had a car appraised and was given above blue book value. The sales person I ended up working with, Antje, was super accommodating and friendly. Called about tire pressure a couple of days after purchase knowing Pathfinders can have sensor issues and was told by Tesa that "most of the time our customers just don't know what they're doing. It's not the sensor, it's just that you need to learn how to put air in". Thanks, Tesa. I know how to do it, but if that fails my husband was a mechanic in the army so he knows a little. Once I got there though, Ahmed did an amazing job helping me. Talked me through his work, was super friendly and professional and didn't talk down to me. Thanks to Antje and Ahmed I would come here to trade in or get my car serviced. EDIT: There is a slow puncture in my tire, which was clearly happening when I bought it. So not only was I told I was not smart enough to check tire pressure, when I took it in for them to look at they simply filled it up rather than checking the tire. read more

You know I don't believe in writing shittie survey's however I couldn't pass up this opportunity to help other individuals who like me work EXTREMELY HARD for our money,my wife had a 2001 FORD EXPLORER that was totaled in a car accident so we heard good things about CARMAX so my wife and i Drove to the CARMAX in Oxnard the purchase of my wife's vehicle was GREAT they told us we had a 30 day warranty on EVERYTHING so my wife wrote things down that we thought were important we took the vehicle in for a few things that need to be corrected one being a misfire under a load going up a on RAMP our service Advisor JARED came off like he really cared unfortunately that was just a BULLSHIT front,he called my wife and told her Everything on the vehicle was complete EXCEPT for the misfire because they didn't a TECHNICIAN to diagnose it so we picked it up and took it back approximately (2) weeks later again we got the BULLSHIT run around this time with JARED (SVC ADVISOR) as well with the service manager named Bryan both individuals have ZERO, CUSTOMER RELATION SKILLS,so we Drove the vehicle home again with the problem being in worse running condition then when we took it in for after Driving it for another week the vehicle Broke down on my wife on her way to work. CarMax Refused to fix the vehicle that we purchased from them in GOOD FAITH so we had it towed to a HIGHLY RECOMMENED repair shop and they Diagnosed the problem the engine had a coolant leak at the #6 cylinder causing a misfire which we told CARMAX on a few seperate occasions we ended up having to replace the engine something that started out EXTREMELY WILL at CARMAX ENDED UP BEING A COMPLETE FUCKING NIGHTMARE.if CARMAX has ANY RESPECT for there current or future customers they would make some serious needed changes in there SERVICE MANAGER position as well as there SERVICE ADVISOR POSITION.MY RECOMMENDATION IS AND WILL CONTINUE TO BE DO NOT PURCHASE ANYTHING FROM CARMAX.ALSO I ATTEMPTED TO GET TO THE GENERAL MANAGER ANS AS I WAS WAITING BRYAN THE SERVICE MANAGER WALKED OVER TO ME AND HAD THE BALLS TO ASK ME IF HE COULD HELP ME AND I SAID TO HIM ARE YOU FUCKING KIDDING ME **SAVE YOUR MONEY DO NOT PURCHASE A VEHICLE FROM CARMAX WHAT SO EVER PLEASE LISTEN TO MY ADVICE read more

I spotted the truck i wanted, Did a quick credit app online....Salesperson called me with an approval in a half hour, Truck was brought down from Sacramento in a just a few days. Truck was as advertised , No pressure at the showroom, signed up and drove home..Highly recommend..Forgot the name of my sales person, She was female and did a great job. read more

My aunt went to look at a SUV and was about to purchase one and luckily I came before she signed the paperwork because when I checked it out I noticed the tires were very old (cracked AND chunks were missing), The sales lady said they were "5 years old", so I went back out and checked the production date on the tires and seen that they were 8 years old, my aunt had already signed a check and was ready to put half of the value of the car down and was going to pay it off completely within 30 days, but when she brought up the tires the sales woman kept repeating "they are within OUR standards", so we asked her to have the techs inspect the tires, after inspection the techs said they were "within OUR standards" keep in mind there were CHUNKS MISSING and the tires were completely cracked every where AND after the techs inspected the tires and claimed they were "within OUR standards" my girlfriend noticed there was a nail in the front passenger side tire! So 8 year old cracked, chunked and punctured tires are within THIER specs as long as it had good tread depth, what a joke. All my aunt asked for was for them to replace the tires And she would have purchased it happily and this would be a five-star review. But instead they refused to replace the tires, she was about to pay $18,000 and they couldn't replace the tires for her even though she was concerned for her own safety? Really? We have already found the same exact SUV with the same exact trim with almost the same exact mileage for $200 less WITH NEW TIRES at another dealership. Make sure to pay close attention to the vehicles you are purchasing from these guys and make sure you shop around because all "haggle free" means is their prices are non negotiable and what you see is what you get even if it means worn down tires (just because it has tread doesn't mean it's a good tire) that will need to be replaced pretty much right after purchase. I will definitely keep anyone I know away from CarMax from now on. And if you are dead set on this dealership bring someone who really knows cars with you to be safe. read more

CarMax - Used Car Dealers Near Me - Oxnard, California

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Do not go to Car Max. Read below to see why. I have a 2005 Mercedes SLK350 Hard Top Convertible sports car. I am the original owner. The car has many options and has always been garaged, seviced and detailed regularly. It has 67,000 (low) miles. I took the car to Car Max in Oxnard because I got a good appraisal from them 4 years ago when I was thinking of buying a new car. At that time while the appraisel was good, my wife talked me into keeping the car because as she said, "it's still like a new car." Now 4 years later, I decided I wanted to buy a new 2016 car for myself so I went to Car Max today to sell it. I was greeted by Shondra who was very nice and courteous. She asked me if I wanted to stay for the appraisal process before they make me an offer. I declined as I knew there wasn't anything wrong with the car and it looked and drove like a new car. So I told Shondra my wife and I would be on their lot just looking at their inventory. After about 10 minutes we were told our offer was ready. The offer they made on the car was 1/2 of Kelley Blue Book and less than 1/2 what 2 other dealers offered! I asked Shondra if there was a mistake and she said she would get the man who did the appraisal and I could talk to him. When he came out he said the car wasn't shifting properly and needed a transmission service. I told him I had it serviced at Encino Mercedes not too long ago and it is shifting perfectly. I also asked him if he used the switch for Sport shifting and Cruise shifting as it will shift at high RPMs for Sport Mode or Low RPMs in Cruise Mode.. He said "it won't make any difference the car isn,t shiffting properly" and that explained his offer. This car has been pampered and serviced and runs pefectly. Anyone who has seen my car or rode in it thinks it is a new car. I still have the original window sticker and all the manuals. Either Car Max has changed their business model or they mistaked my car for another. My wife and I were insulted by the appraiser's rediculous offer and attitude. As a result of my experience with Car Max I would never do busines with them. Beware. read more

Well I just went in to Carmax with my wife and we were looking at a car and weren't ready to buy today. We were just looking and doing our research because rule of laws: you never buy a car on first look or without checking other dealerships. Well anyways the guy who helped us was cool at first until we sat down and discusses financial status. His name was Sergio and I felt like he was too aggressive and disrespectful on how he talked to my wife and I. I don't appreciate a car salesman who is only looking out for his sale and not concerned with making the car buyer happy. This Mexican dude was rude and disrespectful on how you talked down on us and told us we wouldn't be able to get a monthly car payment at $300. I said we can put down $2000 down as a down payment to see if it would help. But he was so rude and disrespectful and was like you need to put down $7000 if you want it under 300. Why the fuck would you be so aggressive and talk down on someone who is willing to buy right then and there if all you want is to get paid and not want to make the sale like a real professional?? I've been to many dealerships and this guy was a big time asshole who acted like a jerk! He should have worked with us and tell us how we can get our monthly payment down to $300. Instead of being a dick about it and saying we don't have good credit and won't be able to get another car approved if we go somewhere else. Fuck you! That's where he lost my respect for Carmax dealership! If you can't be more sincere and humble towards people who are willing to buy a car you might as well kill yourself or quit! He is doing the company wrong and giving them a bad representation. Now I will never go back to Carmax. I will spread the word of mouth to others now and tell them how their car salesman treat customers! read more

Very bad service department! Unprofessional and they have no common courtesy at all! I bought my vehicle from carmax 10 months ago with the CARMAX EXTENDED WARRANTY. I had an appointment on May 28 at 9:00 am upon arrival I was notified that they would call me within 2-3 hours for the diagnosis. At 12:30 pm I get a call stating they were unable to diagnose to take it back when the problem became more frequent. I expressed to the tech that the problem happens EVERY TIME I drive the vehicle, how could it be more frequent. I told him that the problems affects my safety while driving the vehicle. So I told him if you guys can't find it I will have to take it somewhere else. He said I understand we will keep you car a couple more hours and I will call you back. I waited for a call and never received anything. At 5:45 pm 15 MINUTES BEFORE THEY CLOSE. Like always it sent me to voicemail, I called back a couple of times. No answer. So at that point I assumed they were going to keep my car overnight since I never heard back. On May 29 I waited all morning to see if they were going to call. They didn't. I had to call at 1 pm to ask for an update at first the tech told me they did not have my vehicle. Then I told him how could it be if i had dropped it off. I explained him the situation and he said well it seems your car is ready to go. So I asked were you able to find the problem. The answer was No. So I asked why didn't you guys call me saying it was never diagnosed and now its ready to go. I asked to speak to a manager and he replied Well the service department is basically ran by two guys. I am pretty sure a company like Carmax has to do better in managing their departments. According to the Warranty I purchased I am entitled to a rental reimbursement when my vehicle is kept over night. Which they never notified me. It is common courtesy of a business to follow up with their clients. I had to miss work and doctors appointments because the service department forgot they had my car. I'm pretty sure if I wouldn't have called it would have stayed longer. Don't waste your time going there. read more

We just had a terrible experience in trying to sell our vehicle to CarMax. We had an appraisal offer and came with all paperwork to close the deal. We were told there was an issue with one of our names on the title. We went to the DMV and straightened out the issue. Went back to CarMax only to be turned down again this time claiming we needed a Bill of Sale. We had the title in hand showing we were owners with no lien and had no idea what was meant by Bill of Sale. Zero help. Nothing. Not even a sorry. No can do. So. We drove straight to the Ford dealership. Within an hour we sold them the truck. No issue whatsoever with our paperwork. Something is seriously wrong at CarMax. read more

Ralph is the best salesperson and very helpful. Amazing customer service. I went to another place and it doesn't compare to the great service Carmax provided us. Thank your Ralph for helping me get the car. read more

In the last year carmax quality has really taken a dive. The car I bought 8 months ago has had nothing but problems. I had to pay out if pocket to get a repair done, was told it was covered and I would get reimbursed...2 months ago and I get nothing but the run around. I've tried talking to the service manager but it's a complete waste of time. I dont usually make corporate calls to complain but it's time. If I were you I'd purchase a car somewhere else. I've purchased 3 cars there and only 1 has had no issues the first 30-90 days. Don't waste your time or money at carmax oxnard read more

Never have I had such a wonderful time spending money I did not want to spend in a place I did not want to be. I did not want to purchase a car....but I knew I was going to as soon as I met Darrin in Oxnard. We had a wonderful time. I guess you might be wondering why 'we had a wonderful time' is a review that shows up in your comment section. It is simple.....it is because we did. Not only did I purchase an automobile, I completely enjoyed the experience. Unusual set of circumstances...but definitely repeatable.. An d Darrin was not the only bright light in CarMax. So were the other employees that I had the distinct pleasure to meet that day. Thank you CarMax and Darrin and that other guy. You were completely amazing. Perhaps if you check with them - they will verify that I was pretty amazing myself.....as well as being amazed by the whole experience. Most sincerely yours forever CarMax Joy MacKinnon - mildly important person read more

Salespeople are excellent and helpful. REMEMBER THIS IS A USED CAR LOT !! In 60 days I have had to replace all four brake pads and four tires. My bad as I should have looked and not just listened. Don't rely on the fact that "we inspect every car" and assume its good to go. Buyer always beware .... read more