The absolute most consistent exceptional customer service I have ever received from a single…read morebusiness. They are amazing from start to finish and brighten my day whenever I get to speak with them regardless of the reason. Thank you so much for all that you do!!

We recently visited your dealership, with the intention of purchasing an SUV, but unfortunately our…read moreinteraction with Dee left us feeling unwelcome and, at times, prejudged. The tone and approach gave the impression that assumptions were being made about us rather than focusing on providing a quality customer experience. As ready and serious buyers, this was disappointing. In contrast, the other team members we briefly interacted with--Brian and Sam--were much more welcoming and professional. Based on that experience alone, we likely would have moved forward with a purchase through them. Because of our experience with Dee, however, we chose not to proceed--ultimately a missed opportunity for a sale. We hope this feedback encourages a more open, respectful, and customer-focused approach moving forward. Thank you.

I have never met or dealt with such a professional, kind and knowledgeable person as Marco in the…read moreService Dept of Toyota of Oxnard. It was a complex and for me a very stressful situation but Marco spoke with the Manager of the Service Department (I'm so sorry I forgot his name, it might have been Chris) resolved it better than I expected, hoped or even prayed for. A lot of people will say "no" or "we can't do that" without going further, but Marco did. I know a lot of people say "don't take it to the dealership!" This place is the exception. Thank you Thank you Thank you and God bless you both.

Horrible experience. Went in for 20k miles service. Staff was extremely rude and managed to spill…read moreoil all over my engine, fail to plug the oil correctly causing it to leak in my garage. Even worse is that during this time, one of my tires managed to get a nail in it. I will never bring my car back here. Ever.

I see a lot of reviews on the service department, where you take your cars into be serviced, but…read morenot really too many about the dealership itself. This will be a review of the dealership itself as we went to purchase a vehicle. We drove in without a salesman knowing we were coming or setting an appointment. We were greeted by someone and asked if we needed help and we're quickly set up with somebody to work with all of the employees we can't encountered. We're fine not super friendly though. It was hard to get anyone to smile back at you, meaning it didn't feel very welcoming. Once we sat down and discussed what exactly we were looking for the comparables we found at other dealerships, etc., and they realize that we were very serious about purchasing a car. Our salesman started to relax a little bit, warm up and be a little more friendly. Wood, that being said after we officially said yes to a car and went to sign our lives away, that gentleman we were dealing with was very friendly, very cheerful and very welcoming. The dealership itself was very spacious and clean and organized. They had a variety of vehicles to look at, and choose from. None of the salesman were pushy or overbearing, which is extremely refreshing and appreciated, just wish they were a little more welcoming and friendly when you walk in. We had a very smooth process of purchasing a vehicle and if we were ever in the market for another Ford, we would definitely come back again

Bought a brand new F150 from Ford under warranty, and it leaks water all over the inside of the car…read moreevery time it rains. Took it into this service department to fix it, and they hastily cleaned the sunroof drain lines and claimed it was fixed. Now that the warranty is expired, it's still leaking every time it rains. Turns out its not the sunroof drain lines, exactly like I predicted. I asked them to do right by me and fix the issue since I brought in my car under warranty to fix this. They said the sunroof drain lines are squeaky clean so that's not the issue (I know that), and I'm going to have to "authorize the expenditure" to "tear the vehicle apart" to find the issue. Suddenly this is my expense to bear, and they want to be extra thorough now that its not under warranty. This is after swearing up and down to me that they fixed my leaky vehicle before. By the way, the dealership was PACKED with other Fords that leaked after the rain, including a friend of ours. I asked to speak with a manager and my service advisor said he can't find the manager anywhere. What a nightmare. I'm super disappointed in this experience. If they make it right I'll update this review. Otherwise please avoid this dealership. And be warned: F150's leak water when it rains. Just Google it. Over a century of automobile manufacturing and Ford hasn't figured out how to keep water out yet.

I would definitely recommend this dealership. The guys were very helpful and professional they…read moremade the process so easy and fast also they made me feel like if I was family.

Definitely recommend this dealership. Took my daughter to look for a reliable, affordable car and…read moreSteve & Ray made it happen!! They made the process so easy. The owner Steve, checked in with us often to make sure everything was working out for us. They got my daughter approved and a low interest rate...just overall an Awesome place to work with.

Purchased a Toyota Highlander Hybrid AWD from Ventura Toyota. It was a great experience. The…read moresalesperson, Deon Simpson, stayed in touch with me for several weeks after I test drove the vehicle. Once I decided on the package I wanted, he found my vehicle in less than 2 hours. The transaction was smooth and no stress. The finance representative, Anna, was an absolute pleasure to deal with. Don't waste your time at Thousand Oaks Toyota....go to Ventura.

Bought a new Tacoma on 2/21, Efren Garcia was an awesome sales guy. He was straightforward and fun…read moreto speak with. Would recommend.

Hubs and I went with our daughter and her wife to Oxnard Mitsubishi hoping to help them lease a…read morenew Outlander hybrid. We were promptly greeted by James, a kind man who wasn't pushy at all. He showed us the options and allowed us to choose the pace and decide which way to move forward. Once a car had been decided on, he ran the numbers and of course the monthly payments weren't acceptable at first, but after some easy and low key negotiations they all agreed on all terms and went to sign the papers with Ramon, also a kind and helpful man. He explained that several employees were out sick, and to please be patient. No problem. And that being said, we were in/out in less than 3 hours! We have purchased and/or leased a couple dozen cars and must say this was the easiest, low pressure, friendly process we've ever had the pleasure of experiencing. My daughter and daughter-in-law leased the most beautiful Outlander on the lot, all the bells and whistles included. Kudos to James and Ramon for never pressuring us, and making us feel like they really wanted to help us make a deal. If you are considering a Mitsubishi this should be your first stop, and most likely your last, with you driving away in your new car...and a smile :)

Be sure at the time of sale they actually do the DMV paperwork of ownership. Not only on the car…read moreyou are buying but definitely if you are trading in. I traded in a car over 2 months ago and as of today I have received not one but tollroads tickets. I was told by a worker that they will send me the proof of who they sold it to. Wow so not only did you not do it right the first time but now you sold it again and did no DMV paperwork on it. So unprofessional and a bit shady if you ask me. Good luck with this dealership. Now I get to go deal with the DMV. Thank you so much Jose Diaz for this recommendation. I will never take one from you again.

DONNY is the real deal. This man always answers his phone and is willing to help no matter what. He…read moreis truly Johnny on the spot. He made the purchase of a surprise car for my sister incredibly easy and seamless. From start to finish, he was responsive, professional, and on top of every detail. No runaround, just solid service and follow through. I genuinely appreciate your help, Donny. You made what could have been stressful feel simple. Thank you for making it such a smooth experience. Highly recommend.

Alexander Cadillac - Absolutely Never Again…read more Don't take your car or truck here. I paid $500 just for them to tell me they wouldn't do the work on my stereo. No fix -- just a bill. Then they tried to upsell me $1,400 for a windshield, which was absurd. To make things worse, their tech broke part of my console while the car was in their shop. No ownership, no apology, nothing. And it gets better... Fifty miles down the road toward Los Angeles, the traction control starts acting up. I babied the car all the way to Ventura and pulled into Paradise Chevrolet. They plugged in their diagnostic, fixed the traction control issue quickly, and didn't charge me a dime. That's the difference between a dealership that respects its customers and one that doesn't. For me, it's simple: Never again at Alexander Cadillac. From now on, I'm taking my vehicles to Paradise -- the people who actually help you.

Mercedes Benz, Oxnard, CA is a well run, service oriented dealership. I take my Mercedes Benz…read moreSprinter there because the service manager, and the service technicians are very knowledgeable, very helpful and top of the line. This is the best MB service dealership in the greater Los Angeles area. Thank you MB Oxnard, CA.

Truly disappointing experience, while working on a better finance deal with approval and contract…read morejust waiting to be signed they sold the vehicle to someone else, Unprofessional bad business ethics.

I've officially reached 'frequent flyer' status with Lawrence Buck of New Car Superstore after…read morepicking up my 3rd Lexus. What keeps me coming back is his attention to detail - he managed to find the exact model and color I wanted when no one else could. No settling, no compromises, and no dealership stress, plus arrange home delivery. If you're looking for a specific spec and a broker who actually treats you like a priority, look no further. Thank you Lawrence, and thank you New Car Superstore!

Very easy and seamless experience working with Jamie. She was very proactive ensuring delivery of…read moremy sons new car. We will certainly recommend the New Car Superstore to friends and family and use again. Thank you!

My purchase at Honda was pain free lol. Cynthia made my dream come true. She made me feel very…read morecomfortable and welcomed. Appreciate the time she took to show me features in my new car! I it!!! Thank you bunches

We had a great experience car shopping for a Honda Pilot with Eddie & Cynthia Sosa. We needed a…read morevehicle that could tow and we were initially looking for a used SUV, but fell in love with a new 2025 Honda Pilot. The price was good and the service experience was excellent. Everyone was so accommodating and helpful. Cynthia went out of her way to walk me through the features and tech. Would definitely recommend DCH Honda of Oxnard! Ask for Cynthia, she is so knowledgeable and efficient!