This is my third Mercedes purchased from this location and I have had a good experience each time…read more This round Cristian Macias was our sales guy, he had such a chill vibe and made the process extremely easy. No pressure from him and he was genuine in nature. Honestly low key fire experience. I was in and out quickly and he explained everything without any issues. Highly recommend this CarMax location. I'll be back for the next one in the future.

We recently visited your dealership, with the intention of purchasing an SUV, but unfortunately our…read moreinteraction with Dee left us feeling unwelcome and, at times, prejudged. The tone and approach gave the impression that assumptions were being made about us rather than focusing on providing a quality customer experience. As ready and serious buyers, this was disappointing. In contrast, the other team members we briefly interacted with--Brian and Sam--were much more welcoming and professional. Based on that experience alone, we likely would have moved forward with a purchase through them. Because of our experience with Dee, however, we chose not to proceed--ultimately a missed opportunity for a sale. We hope this feedback encourages a more open, respectful, and customer-focused approach moving forward. Thank you.

Service advisor Martz privided excellent car for my 24 Prius..under warranty. Thanks Mr. Martz.read more

Horrible experience. Went in for 20k miles service. Staff was extremely rude and managed to spill…read moreoil all over my engine, fail to plug the oil correctly causing it to leak in my garage. Even worse is that during this time, one of my tires managed to get a nail in it. I will never bring my car back here. Ever.

Purchase and finance experience was not too bad. Learned my buyer beware lessons, though: the used…read morevehicle I bought only came with one key; and it cost me almost $500 to buy a second key afterward. Then, I found out Envision had left a fleet tracking device wired through the OBD port. When I called to ask about having this part removed, I was bounced from full voicemail to full voicemail. Ultimately, it cost me another $325 to have the tracker removed elsewhere.

Bought a Mustang from this dealership yesterday! the service was amazing especially with Moe and…read moreAdolfo my dealers who were very helpful.

I would definitely recommend this dealership. The guys were very helpful and professional they…read moremade the process so easy and fast also they made me feel like if I was family.

Definitely recommend this dealership. Took my daughter to look for a reliable, affordable car and…read moreSteve & Ray made it happen!! They made the process so easy. The owner Steve, checked in with us often to make sure everything was working out for us. They got my daughter approved and a low interest rate...just overall an Awesome place to work with.

Everything went well in the process of getting my vehicle. The Salesman Efren Garcia was very…read morehelpful and explained everything very well. He was also very informative and let me know the different cars and their differences with and was able to help me find the right one for me at a great price!!

Super quick and easy process, the salesman Jaden Wood was super helpful and down to earth and made…read morethe process much more enjoyable and efficient! Would highly recommend.

Hubs and I went with our daughter and her wife to Oxnard Mitsubishi hoping to help them lease a…read morenew Outlander hybrid. We were promptly greeted by James, a kind man who wasn't pushy at all. He showed us the options and allowed us to choose the pace and decide which way to move forward. Once a car had been decided on, he ran the numbers and of course the monthly payments weren't acceptable at first, but after some easy and low key negotiations they all agreed on all terms and went to sign the papers with Ramon, also a kind and helpful man. He explained that several employees were out sick, and to please be patient. No problem. And that being said, we were in/out in less than 3 hours! We have purchased and/or leased a couple dozen cars and must say this was the easiest, low pressure, friendly process we've ever had the pleasure of experiencing. My daughter and daughter-in-law leased the most beautiful Outlander on the lot, all the bells and whistles included. Kudos to James and Ramon for never pressuring us, and making us feel like they really wanted to help us make a deal. If you are considering a Mitsubishi this should be your first stop, and most likely your last, with you driving away in your new car...and a smile :)

Update: 7k later, after purchasing a Rebuilt 3.8L V6 from Frasier. I highly recommend their builds…read more Quality material and professional staff. Along with them is Gibson's Garage, top notch honest service and though they are a small business, they are among the best there is. As for Oxnard Mitsubishi, The vehicle I bought was said to belong to one of the managers wives. I find it quite impossible that there wasn't prior knowledge that the bottom end had been into and crankshaft bearings were replaced. The gaskets/ material was not a match either. Upon inspection it was revealed there were 3 different sized bearings used putting it back together. It was a only a matter of time until the bearings would fail. Dealership of course denied any knowledge of it. Reported to the B.A.R. Dealership not interested in hearing about it at any level. Decided to do an update and let it be known once again for buyers. Be very careful with this place. Honesty and willingness to make things right was not amongst the values that this business operates by. In a word "Shameful". Beware !

I had an excellent experience with Nieves Soriano in the Cadillac service department. He was…read moreprofessional, courteous, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly and made sure all my questions were answered. It's rare to receive this level of customer service, and Nieves truly went above and beyond. He made the entire service experience easy and stress-free. I highly recommend Nieves.

We are looking to purchase a new vehicle so we stopped in to test drive an Escalade. We were…read morefortunate to be helped by Jacob Avila. He was incredibly knowledgeable and kind. It was close to closing time yet he was patient and showed us additional vehicles so we could compare them. I appreciate great customer service and Jacob clearly leads with this.

I've officially reached 'frequent flyer' status with Lawrence Buck of New Car Superstore after…read morepicking up my 3rd Lexus. What keeps me coming back is his attention to detail - he managed to find the exact model and color I wanted when no one else could. No settling, no compromises, and no dealership stress, plus arrange home delivery. If you're looking for a specific spec and a broker who actually treats you like a priority, look no further. Thank you Lawrence, and thank you New Car Superstore!

Exceptional service from Lawrence and the team at New Car Superstore. I recently moved from NYC to…read moreLA, and I couldn't believe how quickly Lawrence found me EXACTLY what I was looking for and at an unbelievable price! In less than a week, I had my new luxury car parked in my driveway. I couldn't recommend them enough! Stress-free and honest service. Thank you!!

Great service! Everyone was friendly and helpful. Cynthia was knowledgeable, professional and fun…read more She taught us a lot about using hybrid cars.

Great experience dealing with Candace. I worked with Bidbus to auction my 2025 CRV. Candace with…read moreDCH Honda stepped up and agreed to buy my car at my asking price. Came in for the inspection and completed the sale in 45 mins. No haggling - no bait and switch. Smoothest car sale experience I've ever had. Highly recommend.