I had an excellent experience with Nieves Soriano in the Cadillac service department. He was professional, courteous, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly and made sure all my questions were answered. It's rare to receive this level of customer service, and Nieves truly went above and beyond. He made the entire service experience easy and stress-free. I highly recommend Nieves. read more

We are looking to purchase a new vehicle so we stopped in to test drive an Escalade. We were fortunate to be helped by Jacob Avila. He was incredibly knowledgeable and kind. It was close to closing time yet he was patient and showed us additional vehicles so we could compare them. I appreciate great customer service and Jacob clearly leads with this. read more

Came in to look at a new potential vehicle as my lease is up soon. Plugged in my car, and walked up to wait for the next available person. I was there about 5 min, and their charger charged me $50 which is about $45 more than normal. I asked the receptionist to speak to the person that sets the price about the seemingly outrageous price and their manager Katie at first sent them back to tell me it was Chargepoint's fault. I pointed out that I'd already spoken to Chargepoint and was told the dealer sets pricing, at which point the receptionist told me their Katie intentionally set the price that high and wouldn't speak to me face to face. I pointed out they'd lost a customer with this practice, since the screen on the unit doesn't state price prior to charging and the manager was dishonestly blaming Chargepoint when the dealer sets the price. Imagine being willing to blow a car sale in favor of a one time gotcha electric charging fee 10x normal. You should not trust them for your car maintenance because if they are willing to mistreat a potential new customer and sale, what would their service department do once they got your sale already in hand? Katie, you sell cars for tens of thousands of dollars and are willing to lose sales both at this and the next door Hyundai with the same owner over a $45 excessive fee and treating me poorly. read more

Alexander Buick GMC - Mistreating potential customers before they even have a chance to look at cars with a salesman. - Car Dealers Near Me - Oxnard, California

This place was amazing. Luis Gonzalez was such a great help in selling us our brand new truck. We literally walked around and found the truck we wanted, took it for a test ride, set down to discussed the terms of the contract all within 30 minutes. Luis was informative, knowledgeable, caring and very helpful with our needs. Even after the sale he followed up with us to see how happy we were and asked if we had any needs. I am totally happy with Luis and Alexander GMC and would recommend to all. read more

Alexander Buick GMC - 2026 GMC Sierra 1500 SLT Crew Cab Diesel - Car Dealers Near Me - Oxnard, California

DONNY is the real deal. This man always answers his phone and is willing to help no matter what. He is truly Johnny on the spot. He made the purchase of a surprise car for my sister incredibly easy and seamless. From start to finish, he was responsive, professional, and on top of every detail. No runaround, just solid service and follow through. I genuinely appreciate your help, Donny. You made what could have been stressful feel simple. Thank you for making it such a smooth experience. Highly recommend. read more

Alexander Cadillac - Absolutely Never Again Don't take your car or truck here. I paid $500 just for them to tell me they wouldn't do the work on my stereo. No fix -- just a bill. Then they tried to upsell me $1,400 for a windshield, which was absurd. To make things worse, their tech broke part of my console while the car was in their shop. No ownership, no apology, nothing. And it gets better... Fifty miles down the road toward Los Angeles, the traction control starts acting up. I babied the car all the way to Ventura and pulled into Paradise Chevrolet. They plugged in their diagnostic, fixed the traction control issue quickly, and didn't charge me a dime. That's the difference between a dealership that respects its customers and one that doesn't. For me, it's simple: Never again at Alexander Cadillac. From now on, I'm taking my vehicles to Paradise -- the people who actually help you. read more

Josue (GMC service advisor) did a great job keeping me informed and as usual Professional Service. My truck was done when promised and the mechanics did a great job. read more

Alexander Buick GMC - GMC - Car Dealers Near Me - Oxnard, California

My husband just bought the new Denali from Alexander GMC Oxnard! The guys working there are amazing! Super helpful, kind, always with a smile on, ready to answer all your questions! Reza, Carlos, Moises and Armen are the best!!!!! We can't thank you enough guys! Definitely coming back for more in the future! read more

Above and Beyond - Amazing car buying experience. If you're looking for a car and want a truly exceptional experience, ask for Julian Aristazabal at Alexander GMC in Oxnard - he's definitely the best car salesman my wife and I have ever worked with. As we all know, buying a car can be stressful, frustrating and exhausting, but Julian made the entire process smooth, enjoyable, and even family-friendly. We had our two young children with us, and he went out of his way to ensure they were comfortable, setting them up in a room with activities and snacks so we could focus on the car-buying process. That level of thoughtfulness is rare, and we truly appreciated it. Beyond that, Julian's kindness didn't stop at the dealership. When it came time to take our new car home, I was unable to drive it myself. Without hesitation, Julian personally drove the car to our house! And as if that wasn't enough, he even paid for his own Uber back to the dealership. Julian is not just a great salesman; he's a genuinely kind and generous person who puts his customers first. If you're in the market for a car and want a hassle-free, top-tier experience, do yourself a favor and ask for Julian. He's the best! read more

I have owned a few cars in my life, and it has been a variety of well maintained used and new ones. For the past few years we have been going to Alexander Cadillac Service and have entrusted one of our vehicles with Reuben at Service all this time. That experience made us want to also look into exploring more of what the specific location would have to offer, now that we wanted to trade up one of our vehicles. And so we did. Carlos, made all the difference from the moment I laid eyes on him as I just walked in one day in to their showroom, as his professionalism, consideration and courtesy were a rarity to be found these days especially in such an industry. And as our day proceeded, I was able to also meet Moises, Armen and Reza, and this is when it was evident that this company believes in its staff and makes sure they all have similar values and practices. Each one of them at their own capacity, were a person to remember and an experience wanting you asking for more! So much that we bought 2 cars within 3 days, from this team. Thank you guys for making us feel so taken care of and always available to make sure our needs were satisfied. By the way, did I mention how Carlos was able to handle all 4 of our kids (all under 7 years old) and at the same time make the parents feel special and content???!!!! My final and most important note here is also, that their courtesy and professionalism did not stop once the purchases were made, as to this day they are available and always willing to assist to any need we might have. Thank you Alexander GMC! read more

Julian was fantantic. we really appreciate all his help getting us into our new to us 2020 Honda pilot. the day before Christmas Eve they got us in and out in a matter of 2 hours. they were wonderful with my youngest daughter. they set us up in a awesome vehicle and really worked with us on the price and got us on our way. Thank you to all the staff that came together to make our purchase happen. were looking forward to seeing where our new Honda takes us. read more

Had a great experience customer service wise with Carlos the salesman that helped me. I usually have very uncomfortable experiences with aggressive sales people who are very pushy, but Carlos was super down to earth guy and made sure to make me feel comfortable the whole process. I got approved for the car but didn't make a deal because finance manager couldn't give me a trade in value I was looking for. Drove from downtown LA and honestly if wasn't for Carlos's excellent customer service skills, I would have given this place a 2 star rating read more

Alexander Buick GMC - Was going to trade my BMW M4 competition for their corvette. - Car Dealers Near Me - Oxnard, California

When I needed a car that could handle a commute to LA almost everyday for years, and at a great price, Jacob Avila helped me find the perfect car immediately. Jacob is a Marine Corps Veteran and has sold great cars to my brother, sister, and even my grandpa and I recommend that everyone who is looking to buy a car go to Jacob. He is incredibly helpful and knowledgeable about every car they have! read more

I purchased a certified preowned 2021 Buick Encore GX with the Nomad Platinum Protection Plan. Once I said I wanted the car Luis Gonzalez did an excellent job getting my loan and trade-in approved in a single afternoon. I discovered a small dent and scratch near the passenger tail light and Luis made an appointment with their body shop to fix it no charge. Great customer service from Mr. Gonzalez and I highly recommend asking for him if you are looking to buy a Buick or GMC truck. read more

I bought my 17 Cadillac XT5 in 2018, and Alexander GMC has been my place of choice to bring the car for service, they are professional and Mr. Ortega has always taken care of my car, not only that he's been very helpful and has gone beyond, thank you so much, DF read more

Excellent prices and customer service! We bought a GMC elevation for an excellent price and got some rebates back too! Israel was so helpful and quick without any bit of pushiness we experienced at other dealerships. Reza the manager was also so helpful making the deal work for our family! Thank you guys!! read more

My sales rep Arvin was fine but the rest of my experience was terrible. We received the car without the cargo mats or third row mats, I had to bring it up in order to receive them and had to wait over a month for delivery of the parts I was due.... I am STILL waiting! Additionally, Reza (manager) and I shook on an agreed upon price. Little did I know Peter in finance would slip in $2199 extra for the Celajet paint protection into my contract without mentioning a word. We went through every other upgrade like prepaid maintenance, extended warranty, GAAp insurance but NOT the $2199 for the paint protection I never asked for nor was it ever mentioned to me. I found it in my documents after the fact and have been waiting a month for one of the cowards to call me. I spoke with Peter and he said it was Reza or Arvins job to discuss that cost with me which neither did. The lack of spine and integrity ought to make anyone weary about doing business with this dealership. Go to any other dealership but Alexander. After a multitude of excuses between personal issues, busy-ness, turnover amongst staff, I have yet to receive my phone call to discuss this issue. It's been a month!! It is going to be up to me to drive down to the dealership, waste my personal time to deal with these cowards. Do not buy a vehicle here, there is no follow through. read more

I've brought my truck to this dealer a few times for general maintenance and warranty repair. Ok service, nothing note worthy. Good or bad. I was in need of an oil change so I made an appointment. A few days before my appointment I had a check engine light come on. I could have run to a parts place and used their code reader for free to check the code but decided to wait till I had my oil changed. HUGE MISTAKE!! They charged me $250 to check the code. No work done, just checking the code! When I asked for an explanation for the absurd charge, they tried saying it was for a professional diagnosis. The same "professional diagnosis" I got when I googled the code. These crooks just lost a customer for life. read more

Great Dealership no hassle. Great Service. Luis J. González was my sales profesional. He made my situation and deal work. I will definitely give him a call first on my next purchase. Thank you read more

I went out on a limb and made a 75 mile drive yesterday to buy a car at Alexander GMC and Arvin is a big part of the reason. He understood that since I was driving from such a distance I needed to negotiate a price that would make the drive worth the effort. He worked patiently with me over the phone with promptness and courtesy and was very friendly and prepared when we arrived. He was attentive to us the entire time. Arvin is a man of his word with an attention to detail. With his outstanding integrity during this entire process I would not hesitate to make the 75 mile journey back next time I need to buy a car. Ask for Arvin, he will take care of you! read more

The operator is so rude and transferred me to the wrong department. The lack of customer service. I would rather drive to Simi Valley or all in all just go to another dealership! read more

I was obligated to choose ONE STAR because if I didn't, I wouldn't be able to review this Dealership. I am totally dismayed. After 6 years of patronizing Alexanders, I got fed up with their way of doing business. In a manner of speaking, I'm to blame for not opening my mouth sooner. Yes, I realize inflation does it's number on the economy. Yes, Alexanders' must make a profit but NO, not from me (ANYMORE). To be fair, ALEXANDERS is not totally to blame for my negativity. Yet, I can't excuse them either. All this stems from this: I purchased a HIGH-END GMC Denali. Too many machanical issues required attention but the price was excessive. A PROFESSIONAL GRADE, FULL CAB, SIERRA 1500 DENALI, that was more of a luxury, than a necessity (for work), wound up breaking DOWN and getting worse. No one at the Dealership could or would help me. I didn't expect they would, so I got rid of that professional grade. read more

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Carlos Estrada and Reza did a good job on customer service and Carlos helped me purchase my first GMC Sierra 2025 he is a kind man and is very understanding thank you very much good experience at this dealer recommend to the whole city of Oxnard. read more

Julian is one of those sales people that knows when to help and knows when to respectfully give you time to ponder with no stress. We appreciated him, within one hour of driving up, he helped us find the exact truck we wanted. He is also doing a personal pick up of the car we traded, it's about a two hour drive. That's some one who's dedicated and cares about the customer. Thanks Julian. We love our truck. Alex & Deborah C. read more

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I know this late review. I had my 2020 Buick Encore in for fluid leak. It started June. First repair cost over 400 dollars, it did not correct the leak , I took back in and they did a pressure check on my SUV . They said did not find a leak. I went home again. My wife told me the Encore was still leaking. I took back met with Isaac At the service office. The shop checked it out. They said hoses needed to replace . He said would cost over700 dollars repair . I talked to him stated that it was same leak I first brought the Encore in for. This was 7/26/2025. Isaac, reduce cost to little over 400 dollars repair. I believe the repair shop missed it first time and second time. They got it right 3rd time, but I believe it cost me extra 400 dollars get the repair shop missed and 2 days without my vehicle. I been pretty happy with service up to last problem. I think some should double check mechanics work . Staff is nice read more

Service advisor, Joseph, never fails to provide extraordinary service. I can say I enjoy the service process because he makes it so easy and walks me through everything as needed. I am very picky with my car and I know my Yukon Denali is good hands when I take it to this dealership. Joseph doesn't up-charge - he just tells you how it is and helps you keep your vehicle well rounded and up to par with anything else. Thanks so much! Also thank you for dealing with me as well Keep up the great work! read more

I want to thank Manny, staff and management for their great customer service. I bought my first car from Manny. He is great at what he does. And I appreciate him for helping me out. And treating me like family. The whole staff too. I recommend if your looking for a new car or used. Come talk to Manny. Or at Alexander GMC. read more

Great people great service Reza and his team are great plz go check them out if your in the market for a new car or suv mike .u

Scam. Beware of extended warranty and repair diagnosis charges. We brought in our GMC Acadia for warranty work and were quoted over $1200 in diagnosis charges (over $250) for each item. These costs are all at our risk with no guarantee that they would be covered if deemed not covered by the extended warranty. We called several other GMC dealers that only charge a single diagnostic fee. This is a money making scam only used by Alexander GMC of Oxnard. Beware and ask them to remove these ridiculous fees. Either they stand behind their warranties or they don't. read more

This review is about my experience with NIEVES SORIANO and my service appointment on my NEW GMC Hummer EV Truck.... He is 100 PERCENT the Best Service Advisor I have EVER interacted with at ANY DEALERSHIP PERIOD! Thanks Again Nieves! read more

I recently purchased a 2024 GMC Canyon Elevation, due to the situation at home I was unable to drive to Oxnard from Santa Maria, Julian suggested he deliver the truck and asked if that would work. Needless to say Julian delivered the truck within about 3 hours, I was amazed how he made everything work out for me to get the new truck. I would recommend Julian and this dealership to anyone on the Central Coast. Great job guys, wish more companies had your will to help the customer. read more

While truck shopping last week we went to Alexander because we were prior customers of theirs. We were shocked to find they're still pricing way over MSRP prices ($10k on the truck we wanted) but when they really low balled us on our trade in we left. Drove to Thousand Oaks and bought the truck for thousands below MSRP and a very high trade in allowance. Alexander tried to tell us "everybody" was still up marking trucks, which we know is not true. Left with a very bad feeling and disappointment that we couldn't be valued, return customers. But glad our truck buying experience ended on a happy note at another dealership hours later. read more

Just bought a 2022 Kia Sorento used from Jeron. Pretty smoothed was able to get a good deal overall satisfied. Drove out here from Pasadena for a great deal. Finance dude Victor was very quick and helpful. I'm glad he speaks Spanish since the vehicle was for my mom (Spanish Speaker) Thanks guys read more

Alexander Buick GMC - Car Dealers Near Me - Oxnard, California

We shopped both these dealers and they have MARK UP :( . My husband wanted Seirra 2500 last month And they had no MARK UP But just few days ago the sales rep told my husband we have premium plus accessories which is not even applied on the trucks . They gave numbers with things that we didn't even ask for . Total scammers . No transparency in both Oxnard and simi location . Take your business somewhere else trust me . Worse dealers in Ventura . read more

Alexander truly is the epitome of what a car dealership should be. They have a clear sales process so what you see is what you get. No haggling, no back and forth, no waiting for hours to get a deal done. You can tell that the Alexander family genuinely cares about their customers and about their community. They want folks to leave happy. That is also evident in the environment that they foster in their facilities. Their employees are happy, positive, and strive for customer satisfaction. The way they go about doing business has made us customers for life. When we are in the market to purchase a vehicle, we always check with Alexander first to see if they have a vehicle that fits our needs. Their prices are great and when buying from them, you are guaranteed excellent after-sales support. I highly recommend Alexander. Great family business, excellent car shopping experience, and terrific ownership! read more

I purchased a 2025 GMC 2500 Denali Ultimate from this dealership. I got a great price and excellent service. Reza the sales manager has put together a great sales team. Arvin the salesman that helped me made the process easy. After a few minutes of negotiating with my salesman Reza helped to close the deal. He was fair and honest when we discussed cost of warranties and financing. He went out of his way to make the deal happen. He didn't pressure me or try to talk me into purchasing anything I didn't want or ask for. The process from the beginning of negotiating to signing the contract took less than an hour. I highly recommend this dealership if you're looking to purchase a new car or truck. read more

To make long story short, here is what I went through while dealing with Alexander GMC of Oxnard: I called them back in Nov 2021 to see if they can help me with my newly purchased Sierra Denali 1500 fuel tank since my brother mistakenly put ethanol instead of diesel in it. A guy named Nieves answered the phone and said to tow the truck to their location and he can fix it in two days and will cost around a $1,000. I took the truck to them considering its a fair offer BUT it took him one and a half months to fix it for $1800 rather than the $1000 quoted earlier saying that they had to wait for some sensor to be installed which took that long. I was still Okay with it despite the long wait and extra charges but guess what, I drove it just 10 miles and the engine slowed down indicating exhaust problem. I had to take it back again to Mr.Nieves of GMC explaining what just happened. This time he said that he would take care of it properly and after a week of delay he calls me and tells me the good news that it would cost me around Ten Grands to fix the injection pump or something like that and it would require 60hrs of labor. Being left with no other options given the truck is pretty new and third parties could not fix it I agreed to his fees. Finally after a dozen visits and numerous follow ups I got my truck back in March after 4 months of wait and $12 grand in damage payment!!! Shame on your service and customer handling! Worst repair centre I have ever experienced. Highly unprofessional. Its cost me 4 months of lease payment and insurance and more than 12 grands in service fee to get a contaminated fuel tank fixed. They just lie and rip you off. Think twice before going to them or you will also end up losing months of precious time and big dollars. Again Shame on you!! read more

I'm a bit of neophyte to the car-buying experience, but in the past year, I've experienced enough car dealerships to maintain my guard. These guys, however, are really sincere and act in good faith. I first met with Samuel Castro -- a newly minted sales consultant who showed me the car I wanted, and really listened to what my expectations were and bought into my narrative in the sort of car I wanted for my family. After the test drive, I was candid in saying that I wanted to explore some other options (it was black friday so I really wanted to seize the day); I told him I was going to another car dealer and that I would be in touch. The other car dealer -- whose name I will omit, was the opposite -- really greasy and insincere and quite frankly, manipulative. I gave Sam a call indicating Im heading back his way to talk numbers and he generously gave me his time. I worked with him and then Luis, who really acted as a strong advocate for what I could afford, and went back and forth with management -- on a very busy day no less, just to meet me halfway. I'm stubborn and had my own expectations, but having gained clarity about the excellent deal I was given, & getting escalated to Reza, the general manager, I shook hands and worked with Peter, the finance guy who streamlined the whole process, taking time to listen to my questions and provide me with what seemed to be the optimal package for my situation. The car was prepared while I was signing documents and was in pristine condition. Every single person I have mentioned showed exceptional professionalism and sincerity throughout the entire process, and so I fully endorse and recommend this dealer as a no-nonsense dealership and service center. Folks -- these guys are the real deal -- thanks, Alexander GMC! read more

Buyer Beware: This dealership is using deceptive tactics. They're charging a hidden $2,600 fee on every new vehicle (salesperson Jullian this fee is mandatory). Protect yourself and others by reporting this to the Ventura County District Attorney's Consumer Protection Division. read more

This week I purchased a truck from Alexander BGC in Oxnard from Ulises. Overall the experience was 5-star. Compared to the previous three dealerships we found one we could trust and not be messed around with. Ulises was great in finding me exactly what I was looking for and would recommend him to others when looking to purchase. Thank you so much Alexander, I look forward to enjoying my new ride! read more

Alexander Buick GMC - Car Dealers Near Me - Oxnard, California