I'm about to leave the dealer and it's my first time here. The service head person forgot the name , did great service taking me in same day since I was traveling next day and it was quick getting service done. This is the place you will feel home. Keep it up read more

I was extremely please dealing with salesperson Jacob Avila when I leased the 2022 GMC Truck. To present date the service department has also been good. I liked the truck so much I decided to purchase it. But the Alexander ownership/finance group chose not to help or facilitate the purchase at the Alexander dealership. Why? Because the ownership are greedy and disingenuous bastards. They would only assist me in the purchase if I was ti buy an extended warranty (5k) along with my payoff of the vehicle. So instead of purchasing the truck today, on my birthday they have sent me to GMC financial instead. Because of their short sided and greedy position I will take all further service needs elsewhere. Although it may be an inconvenience for me, they can know I will never spend another dime with them! read more

Purchased a new GMC yesterday. Found the one that I wanted online and called and got setup with Mr. Luis Gonzalez. I was pre-approved on the loan and he helped me get an even better rate! I was in and out in about 2 hours with my new truck and I could not be more happy. Great customer service and Mr. Gonzalez is top notch! Highly recommend this company for your next vehicle purchase. Sincerely, John Clark read more

Wow! Great customer service. If you don't know who to talk to, ask for Dominic (service dept.) He will point you in the right direction! I love what they are doing here at the Alexander dealerships. These guys know what they are doing!! I have been a proud owner of a Cadillac for several years and whenever I have a concern, I know that they will find a positive solution. My car is in good hands with these guys. Thank you so much for always taking care of me and your outstanding customer service!! Take my word, try them out and see for yourself. Will not be disappointed. read more

Alexander Buick GMC - Alexander Cadillac, Buick, GMC Oxnard Ca. - Car Dealers Near Me - Oxnard, California

Recent service was an easy, quick enjoyable visit. Nieves, Isaac and Josue are very helpful - Thank you!

Went to Alexander Buick GMC and the salesman (Israel) did an outstanding job getting me the deal I wanted. The Sales Manager Raza Alizadeh worked his magic with no hassle. Great place to shop. Friendly staff with great customer service. read more

We like to spread a good word! We just purchased our second vehicle from this dealership. Julian took care of us and provided excellent service throughout the process. Moises also contributed his amazing assistance. Thank you for making it smooth as possible! read more

Misdiagnosed my car multiple times. Then wanted me to still keep paying for each repair why they tried to diagnose the issue correctly.

Hello my name is erik and i just walked out with a brand new 2024 GMC 2500 AT4 all thanks to Arvin he was really helpful throughout the whole process was the first one to reach out to me in minutes after putting in my inquiry for the truck and helped me through the phone since i was working was a quick and easy process thanks to Arvin and all the management for helping me get this truck quick and easy. I recommend everyone to go to Alexander buick GMC if looking for a vehicle and especially ask for Arvin as he will help you and assist you very fast and easy. read more

I've owned 8 GM vehicles over the years. I first became a customer at this dealership in 2014 and have purchased 2 new trucks here since. This review is really a thafor the service department. Josue and team are doing a great job! I come in every few months for an oil change and tire rotation. I've also been in for few recalls/service bulletins. Josue is very professional, pays attention to detail, and communicates well on what's happening with the truck. I appreciate his excellent customer service and genuine interest in taking care of the truck. Having spent $80k on the truck, I'm super meticulous with it and happy they show the same care. I once took my last truck to another dealer near my work and it came back with a door ding and scratch. Lesson learned. read more

I recently bought a used truck from Alexander GMC-- started working with Arvin initially and he was very professional and responsive in showing me vehicles that would interest me based on what I told him I was looking for. Even sent me a few texts of vehicles that might pique my interest and that's how I ended up scheduling to come in and check out the truck I bought. After Arvin let me test drive the vehicle, Carlos walked me through the purchase process from there mostly. Super friendly and nice family guy, and is 100% cut out for the customer service business in a great way. Makes you feel like family. Reza helped out with the nitty gritty detail-specific questions-- what a knowledgeable and confident guy-- really went the extra mile to show transparency when requested. Arvin, Carlos, and Reza are a great team working together-- . The financing was pretty seamless as well (Apologies, I do not remember his name, super nice and knowledgeable)-- only critique I would add for financing, is to be more thorough in explaining what is being signed /what for, and timelines for any additional follow up/ what to expect (e.g. reg, plates, lender info)-- maybe that just applies to used, not sure. These guys all stuck with me for 6hrs, and I took my truck home at 10:30p at night. Thank you Alexander team-- love my new (to me) truck. read more

Alexander Buick GMC - Truck - Car Dealers Near Me - Oxnard, California

I leased a 2024 Buick Encore GX today!!! So happy. And as expected this dealership and their people were helpful, polite, informed, and made the leasing process a pleasure!! Special thanks to Carlos, Martin and Reza. They are true professionals with an amazing knowledge and empathy for their clients!! I will do this again with them! read more

Had a problem with a tire and Donnie the gm stepped in and got it done. He understands the way customer service should be always be handled, the right way. read more

We just purchased a Yukon from Alexander GMC. I dealt with James Pugliese: what a pleasure!! We did all the negotiations (for both the new car and the trade in) over the phone. No sitting in the dealership for hours which is AWESOME. Not only do we feel we got a great deal, James personally DELIVERED the truck to us in Santa Barbara and took our trade in back. I cannot recommend James and Alexander GMC enough! I'm updating my review and if I could give a negative review, I would. My husband and I have now purchased two trucks from Alexander. The most recent, at 1800 miles, has a check engine light on. Still under warranty right? Not if NO ONE WILL CALL YOU BACK! I've emailed and called to try and get my truck fixed. ZERO RESPONSE. Never again will these jerks get my money. read more

Alexander Buick GMC - Car Dealers Near Me - Oxnard, California

This dealership doesn't have enough cars on their lot to be busy that you can't answer a call (two separate salesman were going to work with me) and neither one picked up their phone when i was transferred. I text one of them (Edward) after work giving him ample time to respond, and now I get excuses. Like I mentioned, they don't have inventory to show so how can they say that they are busy?! So disappointed in the overall experience with this dealership. Unbelievable that even one of your female sales people dresses in tennis shoes, work out leggings and a t-shirt. Says a lot about your business, she looked so unprofessional and tacky. I'm taking my business elsewhere. read more

I had the pleasure of dealing with Edward and Luis on a purchase of a new GMC Sierra. Excellent Service, fair deal, quick transaction. I will be recommending them to anyone looking to buy or lease a GM vehicle. read more

Alexander Buick GMC - Car Dealers Near Me - Oxnard, California

Car shopping can be stressful, but not with Alexander Buick! We were helped by Jacob who was super helpful. He showed us our options and was honest from he start. Of course we left with a new (used) car that night! Highly recommend. read more

I recently purchased a pre-owned Buick from Alexander Buick of Oxnard. Julian was my salesperson. He was not pushy or over-bearing, no-pressure. I would like to note, Julian arranged for another salesperson name Edward to assisted me when he was unavailable. I appreciate the continuity of care. read more

I just had a great experience buying my new palisade! Manny was our salesman and he wasn't pushy knew every detail about the car and it was smooth sale!! Thank you Manny, Tim this was nice experience!! read more

Highly recommend this place for purchasing a vehicle. All staff there were very helpful, friendly and listened to exactly what I wanted. They worked with me and I ended up with a great deal on my car. Thanks guys for being patient with me especially Lalo (saleand the sales manager, Joel, but you definitely have a returning customer here! Once again, I am so happy with my new 2020 vehicle purchase! From the salesman to the Sales Manager, I received nothing but exceptional customer service and care. Thank you all for your help! I will always come back for future purchases and definitely recommend this dealership to my friends and family. read more

Came back to this dealership after purchasing the vehicle from here years ago. Used them a few times for repairs and knew I could come back and get good service. Truck had around 103k miles. I asked the service writer about a transmission service. The service writer stated the dealer declined to do the service because I did not perform the transmission service at 50k miles. Understandable if I indeed was late on the service. They did not want the liability of the transmission having problems after the service was done. However, I checked my GMC manufacturer service interval schedule. The service schedule for the transmission states the first service for the transmission is at 97,500 miles. Not 50,000 like the writer stated. So who is right in this situation. The service writer who states service must be performed 40,000 miles before the manufacturer states it should be serviced? Sounds like they sell services before they are due, and when you do not follow their made up service intervals, they do not want to help you. Overall, would not come to this dealer again. The service department should be helpful and stand by the manufacturer recommendations, not the service writers who think they are right no matter what. Would not recommend this dealer if I was asked for a recommendation. read more

I am very disappointed by the service at this dealership. I made a deal over the phone submitted all the docs and wrote a check just to realize they sold my car 2 days ago while all the docs we agreed upon were in transit. On top of that they didn't answer my calls or texts when I realized there might be a problem. I would not recommend this dealership to anyone they are not trustworthy. read more

I will start off by saying this will be the first time writing a bad review about a business, I have never had to. Today my son and I came to this dealership with the hopes of purchasing a Gm Canyon. My son just finished serving 4 years in the USMC and is expecting his first baby, with that being said we were pre-approved for a car loan so he can save a lil money on the interest rate, anything counts when your just starting out. Our sales guy when I mentioned this went to his sales manager Joel Duarte to okay it but instead we got hit with a rude, condescending, unprofessional sales manager that flat out stated no and asked us to leave with no explanation. I'm pretty sure if we would be white his attitude would've been different but he was just so disgusting and rude with us. I would never recommend this dealership to anyone I know. read more

I initially had a miscommunication with the the sales Rep. Honestly, they came around and gave me a great deal on my Enclave Avenir. Donavan Kemp, General Manager and and Julian Aristizabal, internet Manager, did a fantastic job upon my arrival after a 2.5 hr drive. finished paperwork in 30 min and delivered on what they promised. I would recommend Alexander Buick/GMC to all family and friends. Thank you!!. read more

Alexander Buick GMC - Car Dealers Near Me - Oxnard, California

I been having trouble with my Malibu for over a year .Alexander has has been trying vey hard trying to find it.They just found it and took great care of every thing.This what you call great service.Nieves Soriano was fantastic.Thank you guys!! read more

I went there about a month ago to get some service done to my Rogue. Not only did they fix my car beautifully but Bea Martínez...she was by far my favorite. She was so sweet and answered all my questions. She helped me get a ride with my baby. I appreciate the auto service and the customer service. read more

I cannot speak highly enough of our experience with Alexander Buick GMC, and in particular, Julian. They are as good as they come in the industry. They shoot straight, operate with integrity, and do whatever it takes to ensure their customers get the best deal for them. I don't live locally but will absolutely be visiting the Alexander team for all future Buick, GMC and Cadillac needs. I highly recommend giving them a call or stopping in! Ask for Julian! read more

I had heard good things about this dealership in regards to service. Me and my husband were out shopping for a truck and we decided to go see the trucks they had here even though we didn't end up buying we received outstanding service from Carlos Estrada. Very knowledgeable guy and not pushy at all like all the other sales people! He took the time to understand our situation and gave us a couple options. Would highly recommend him! If your shopping at GMC ask for Carlos Estrada! read more

We purchased a 2021 Sierra Crew Cab a couple weeks back from Edward Martinez, our experience with him was great. We had already been to the Toyota dealership which wasn't that great of an experience. We happened to be driving by and my husband wanted to stop in just to take a look. Edward came out, introduced himself, asked if we had any questions and was never pushy. He proceeded to give us a short but very informative education on the truck. It was great to not have to ask all the questions. He was on top of it and has such a great personality. Edward, thank you for making our experience enjoyable & easy! read more

Great service and prompt reply after we ironed out out differences. The General manager Donavan and Julian did an outstanding job. Would recommend Alexander of Oxnard for family and friends. read more

I wasn't expecting a steal, just a fair price, but they completely low balled my trade-in and then tried to add on an additional $7k in fees to the cost of the vehicle - $5k of that was due to low inventory. No other GMC dealer has tried to increase the price of the vehicle due to low inventory. I will take my business elsewhere. read more

Worst dealership EVER. First off this was a terrible car buying experience. The salesmen I dealt with had no knowledge of the products they sell. Which led to misinformation about the vehicle I purchased and then lame excuses to justify their lack of information. I have been a loyal GM customer for more than 20 years and I have never been treated so poorly. I spent 70,000 plus dollars on a vehicle and brought it in for service and they voided the warranty on my vehicle because of an after market part. I had not even finished the installation of the part and only had the wiring harness installed. The service writer and service manager were both laughing at me, they obviously didn't think I could see them through the glass, how professional is that? If my only recourse is to sue Alexander GMC to have the warranty block removed then that is what I'll do. Do yourself a favor and look elsewhere for your vehicle. read more

THIS DEALERSHIP IS FALSE ADVERTISING! This dealership is a bait and switch. They advertised a vehicle online and when I wanted to proceed with the purchase with the salesperson the manager called and said that there was a small mistake. Advertising a vehicle for $41k then saying the vehicle is $67k, how do you screw up $26k and call it a small mistake. I have all the proof and will contact General Motors, BBB, Department of Consumer Affairs and the Department of Motor Vehicle. You false advertise and when I'm interested in the purchase you go online and change the price. Not right at all. Then you want me not to give your dealership a bad name. DO NOT TRUST THIS DEALERSHIP. read more

Alexander Buick GMC - Your online advertising - Car Dealers Near Me - Oxnard, California

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Sadly my steering wheel volume control now does not work, and online searches indicate that the Body Control Module is to blame. After a weeks of calls between GM headquarters customer service rep "ozzy" and Alexander GM, I was first told by Alexander service manager that they can provide the proof of a bulletin that the Body Control Module will act funny upon programing it. I informed them of the new problem and asked for my original part back (as indicated on my form when I dropped off my car for service). A week went by and no call from Alexander to provide the bulletin or the part. GM headquarters called back and asked what was going on and I updated them on the new concern of our vehicle issue with the Body Control Module. I requested my full labor refunded as I was now going to have to have the vehicle checked out at another GM dealership to verify if the original part was replaced? Or if the new part was also faulty. After several more days and calls made between GM headquarters and Alexander, I was informed by GM headquarters that Alexander was refunding me my labor paid. Another week went by and I was contacted by Alexander to arrange a courier to pick up their parts, I informed them the courier can pick up the parts they left in my vehicle after I have the refund check. I was told they were waiting for an additional signature on the check and it will be mailed out to me. I was also asked by Alexander to remove my 1 star yelp review. I informed then I would update my yelp review with the facts of our outcome. Another week later I received my refund check. I made arrangements with Alexander to have their courier pick up the parts from my home. I was told they would arrive at 130pm on Friday. The courier arrived at 3pm to pick up new parts that were left in my vehicle. read more

Outstanding people and dealership. Luis and Juan were terrific to work with. Great deal made. I will absolutely buy another vehicle from these exceptional people. read more

Hello, I took my car for service here. There was a slight issue when I got the car back. The service manager Dominick was all over it, He took care of the issue. That is how you know that you have a great business when there is an issue and it , It resolved quickly and no hassles. Issues do happen its how they get resolved. Thank you Joe read more

Luis Gonzales took great care and was responsive to my inquiries and got the right price. Excellent service and awesome deal. Thx Luis for your hard work. And congrats to Russell in his new red Tacoma truck! read more

Alexander Buick GMC - 2008 Tacoma Prerunner - Car Dealers Near Me - Oxnard, California

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Just purchased another vehicle from this dealership and this was by far my best experience in dealing with Alexander GMC!!! Eric was outstanding and extremely helpful, we worked the entire deal by text, which seriously minimized time spent at the dealership! If I have to purchase another vehicle at this dealership, I would prefer to only deal with Eric Oland!!! read more

Alexander Buick GMC - Car Dealers Near Me - Oxnard, California

I had a great experience working with this dealership. I just purchased a Yukon from Ule Mendoza and he was such a professional. Very honest and also great with customer service. GMC usually has great service as I have always had either a GMC or Chevy but this guy Ule is special. Thank you Ule for my AT4! read more

Wow! WOW! Hands down the best and easiest car buying experience I have ever had. (And I used to seek cars myself) I began my research on Monday. I reached out to four dealerships. James Pugliese called me almost as soon as the dealership opened. I let him know what I was looking for and he assured me he would take care of me. I was never called by the second dealer (Woodland Hills) and I was treated so disrespectfully (Tustin) the last dealership was close to home but the sales manager kept talking to me as if I wanted to just hand over my pocketbook and let him over charge me. I kept asking specific questions and only got vague answers. After wasting my time, I left. The next morning we drove from LAX to Oxnard to see James. The minute we showed up, he greeted us like an old friend. He had the exact vehicle I called and emailed about ready for us to test drive. We were ready thank start the dreaded process of buying the car. James asked "what can I do to earn your business?" I was honest and laid out exactly what I wanted to pay based on my research. James went back to speak with the Sales Manager Duane who met my offer, the first time. We completed the credit application and moved on to Finance Manager David Kim. What an awesome individual. He was funny, efficient and opposite of what I have ever experienced in the Finance Dept. No hard sales tactics. No lies or games. Only honest genuine transparent folks at this dealership. Alexander Buick GMC Cadillac has won a lifetime customer. People. Spend the extra time to drive to Alexander in Oxnard. It will be worth every "Benjamin"you save. read more