Looking for the worst GMC dealership out there? Here it is! Purchased a brand new GMC Denali 2500. 12 days ago. Still don't have it. Drove it off the lot with 12 miles on the odometer. 100 miles and 8 hour later the vehicle died. Was originally told it was because of the DEF fluid was low. It wasn't. They then replaced the valve plate. Didn't solve it. Reprogrammed the vehicle. Still not working. Dropped the transmission.... No problem there either. Recommended replacing transmission (even thought the transmission was good) No transmissions available...and they expect an upcoming payment. LOL. End of day the dealership if full of castrated employees that can be replaced by an automated system. Go elsewhere. Don't walk, run away from here. read more

Carlos Estrada provided exceptional service from the very beginning to the very end! He went the extra mile! We traveled from Whittier to Oxnard and we were not disappointed! Their selection of vehicles on the lot is unsurpassed. We found what we were looking for! Carlos sent us pictures and specifications. He scheduled us in. Had us in and out with a super fair deal. Even after the deal was done he quickly sent us a video (how to video) after we left him a message because we couldn't remove the luggage bars from our vehicle. The service was unsurpassed by Carlos Estrada and the entire Alexander team. We would travel to Oxnard again to purchase another GMC! Thank you! read more

Fraud ! Drove a brand new truck off the lot and it broke down 100 miles later ! On the highway ! Used gmc's tow service . Took 5 hours to get it towed !!! Brand new 80k truck ! It has been over 2 weeks and still I have no truck ! Frauds ! Won't refund me ! Everything thing they repair does not work ! New transmission and the repair shop still can't seem to give me a working vehicle! No one takes responsibility for the lemon they sold me ! Hiring a lawyer ! Disgusting that no one there has even tried to make this right . All they say is to call corporate. Grow a pair GMC Oxnard . Fix your own issues ! read more

I would like to say that Bea Martinez service manager at Alexander Cadiliac is the BEST! No matter what my issue is or how many times I bring my vehicle back, I get treated with the most respect and kindness! Bea goes above and beyond. I can't say enough about her! I can walk in very grouchy, and after dealing with Bea, I walk out with a smile! Great job Bea!!! Thank you for all your help!! read more

Ok, so we had to have some very intricate factory service done. It took weeks and weeks. Apparently, a few very particular parts had to be ordered. It was all finally done, but there are two lasting impressions 1) The service department was not very good at keep us in the loop about what was going on and, 2) the car was a dusty, bird poop-covered mess when we finally got it back. I had to go straight to a car wash after picking it up. It seems like both (phone calls and car washes) are simple customer service ideas which are totally overlooked at Alexander. Too bad. read more

Thank you for servicing my vehicle. You people have always been accommodating. But don't try and up sale me...just give me what I need and let me know if you see something else that's wrong. Don't tell me its your job to provide safety to me by telling me my radiator needs to be changed... read more

Jacob Avila was an amazing and knowledgeable salesman. This is our third time purchasing a vehicle from him and we are beyond grateful. We will continue to return with him because he has always given us the best deals and makes us feel so welcome. Thank you Jacob and the whole Alexander team for helping us purchase yet another beautiful vehicle. We'll be back soon for #4!!! read more

I had THE BEST EXPERIENCE here!!! See Ulises Mendoza for exceptional customer service!!! Gave me 100% VIP attention! Highly recommend! Ask for Ulises Mendoza for a great experience!! read more

What a horrible experience. Buyers take heed!! Without naming names. Yall know who you are. These guys undoubtedly tried to scam at only my expense to close a deal. My finncing was approved through my Credit Union, but they insisted better rates. So i obliged to see if they could beat my Credit Union. I filled out the application through their online system. WOW they got me approved way lower...hmmm. I was grateful and shook on the deal. When I got to financing and was asked to sign the loan application it was then that I noticed that they had changed my application to show that my income was literally $15,000 per month more than what I had put on the application plus. Few other things were doctored. They persistently said it was fine and wanted to continue the deal. They seriously wanted me to sign this application after they had clearly lied to the financial institution. Buyers beware, These guys will bring lower rates to close a deal but only by lying to the financial inst. And have you sign for it. I had too much integrity for this crap, grabbed my wife and left immediately. From this day forward I will only use my own Credit Union for financing Autos. To many tricks with car sales. read more

I never had a issue since buying my car here , but now it's getting really annoying when I try to call to make a service appointment especially when I'm having issues with my car ! No one EVER answers in the service department I can never get thru , it's been two weeks that I been calling to schedule and nothing , this is ridiculous I've worked at a dealership a couple years ago and I thought that dealership was the worst but this one is just getting the reputation crown dodge is having ! I don't like to just show up cause they have told me in the past I have to make an appointment I can't just leave it so the fact that I can't even get a damm call back is ridiculous! They seriously need more employees in the service department read more

I love this dealership! Jacob Avila recently sold my boyfriend and I a really nice Buick, and we love it! We came in not knowing what we were looking for, but Jacob helped us find exactly what we needed for an amazing deal. I can not emphasize how personable and kind Jacob was. No sleezy car salesmen here! You can tell the staff are really looking out for you and your best interest. Would definitely recommend buying a car from Jacob again. read more

Always recommend Jacob Avila when looking for a car or help ! Any questions I had he quickly answered and the efforts were amazing. Love my car !! read more

I would like to thank James Pugliese the internet sales specialist for his help and and knowledge in getting a great deal on my latest vehicle purchase. It's a No Brainer that my next Cadillac purchase will be through James at ALEXANDER GMC in Oxnard California! Thank you again James... read more

Just bought a beautiful Mom mobile so my daughter and I can drive in style. Had an amazing experience. Luis Gonzalez my sales person was honest which is hard to find. I would highly recommend them if your are looking to get a great car. read more

I see a fair amount of mixed reviews but let me tell you, James Pugliese of the Internet Sales Department was fantastic! From the moment he responded to my inquiry about a 2106 Sierra Denali I found on CarGurus.com, he was professional, courteous and the made car buying process the easiest it's ever been for me. Not only did I get the vehicle I wanted but I got it at a great price! And James made sure I got a fair price for my trade-in. And to top it all off, James personally drove the truck out to my house in Temecula! Over 130 miles away! It took him almost 4 hours to get there cause of traffic. The team that I dealt with at Alexander GMC was top notch. read more

I came in with my wife to look for a new car it is crazy right now with this pandemic a lot of the dealerships are in a shortage of suv and truck I spoke with JULIAN and what a great experience with him made it super simple was great help and answered all my questions right away i differently would recommend him to all my friends and family thanks once again I appreciate all the help read more

Very disappointed. Made a mess of my car and quoted me $2500 to fix my sunroof. I went to Ideal Sunroof and Soda in Ventura and Glen there fixed my sunroof in 2 minutes with a brush and vaseline. Cadillac told me I needed to replace $1600 worth of parts yet all the parts were in great working order-they just needed lubrication. I have no faith in this dealership and won't be bringing my Cadillac back again. read more

A heartfelt thank-you to the most professional and thoughtful automobile dealership in California, if not the country with Sales Manager Donavan Kemp, aka Donny and Carlos Estrada from Alexander Buick, GMC, and Cadillac. This crew went out of their way to assist us in every possible way. Finding the right vehicle and financing was critical due to our unusual circumstances. In March 2019, we were looking for a car for my 26-year old son who recently lost his right leg in a tragic motorcycle accident. We needed a vehicle that we could easily alter the vehicle for left foot accelerator. On top of requiring a large amount of room on the floorboard for the accelerator the car needed to be easy for my son to get in and out of the driver's seat due to his prosthetic leg. We researched and looked at several makes and models, most of which did not achieve our goals. We read that specific models of Hyundai may have the space we needed for the adaption and headed to Alexander Buick, GMC, and Cadillac in Oxnard. We were told to ask for Donny, by a friend. When we arrived, Donny could not have been more accommodating and made suggestions we had not thought of. I could go on and on about our time with Donny and his associate Carlos, who was equally as helpful. Both of them embraced us and factored in our unique situation. Carlos ran all over the lot and drove cars up, so our son could easily access them. We ended up leasing a loaded GMC Canyon Truck, and they included a very specialized running board that assisted our son's unique needs. Additionally, Donny told us GM had a special program to rebate the cost of the left foot accelerator as well as a significant OnStar option extending the time for handicapped buyers. We were offered a deal that shocked us, only to have the deal get better and better to the point where we just could not refuse it. Their entire team was determined to help our family. Alexander Buick, GMC, and Cadillac are located nearly 40 miles from our home, and it was totally worth the drive. If you are looking for a new or used vehicle take the time to visit Donny and his team. They will go the extra mile or more to make sure you get the best options and will work to assist your financing needs. Automobile salespeople often get a bad rap, but Donny and Carlos are the polar opposite. My faith in people has been renewed by their compassionate and professional manner. Thank you, Donny and Carlos, you are now the only dealership our family will use in the future. Thank-you, The Rose Family read more

If I could give them zero stars I would. Four words for you- DO NOT GO HERE! Crappy sales tactics crappy service depart department. Crappy everything...they mark up vehicles and then have lame reason on why they're marked up so high..."because of the rims..." such bs. Honestly go to Bakersfield gmc they have more of selection by far and every car is 6-12 grand less then the sticker price at Alexander... ALEXANDER GMC IS BUNK!! And please do your car research and homework before coming in to this lot!! BUYER BEWARE...you've been warned and plus the guys over at Chevrolet off Johnson are way nicer . Really any dealer ship has been more accommodated this this one. Thousand oaks gmc is...ok, go there if you have to but baketfield is the better bet. When you buy a car for 50,000++ you expect to be taken care of when things go wrong but that's not the case with Oxnard gmc. read more

Two things that will drive me away from a salesperson is, ONE: when they try pressuring you into buying something when you've told them you aren't ready and TWO when they don't have the common courtesy to listen to what your looking for. I had not planned to go to this dealer , but my Father unfortunately didn't hear me when I told him this wasn't a Chevy dealer. I'm well aware of what I can afford but unfortunately I got steered toward the pre-owned cars , not there's anything wrong with that as I've had a used car before, but it seemed to be predetermined that I was in need of a used car. I told the sales person at least 10 times I wasn't purchasing a car just getting an idea of what's out there, yet he kept pushing...and frankly I'll be straight up honest my inner bitch came out. Then to top it off at the end of the whole thing he wants to get my number for call back and the next thing I know the manager comes out and wants to know what I'm looking for... What freaking part of , I'M NOT BUYING A CAR TODAY didn't make sense to you. I bet if I was a man you would've listened. read more

Purchased a 2019 Ram about 5 months ago. The truck began to have issues as soon as we left the lot. We reached out to the salesman and let him know the issues it was having. We were hit back by pretty much since it's not a GMC it's not our problem. They had no interest in helping us find the issue or at least recommend a good place to go since Crown dodge wasn't really an option. The salesman was great but management is horrible. Tried to figure out a solution and they basically threw us off keeping the same energy as "not our problem". I would never recommend this dealership to anyone buying a vehicle off brand. If I could give it a 0 I would. read more

About 3 weeks after I posted my review I received a call back from a manager. He never received my request to speak with a supervisor and called me after seeing my Yelp review. He did apologize and explained the process of how loaner/rental cars are processed before and after they leave the car lot. I appreciated Greg taking the time to speak to me and to apologize. Even though there wasn't anything he could do to "fix" what had happened, I appreciated his call and concern. Original review 2/17/15 This review is based on my latest visit where I was given a loaner car since the service my car needed was going to take more time than normal. There are no words for the loaner car I was given. When I first saw the car during the walk through I noticed that the outside was dirty but didn't say anything since we've been having Santa Anna winds. Once the service rep left and I got inside I was disgusted. The car was filthy. There was dog hair all over the seats and the dashboard was very dusty. I looked in the back seat and saw a huge clump of human hair complete with a hair tie that was pulled out. I contemplated going in to request a new vehicle but I was running late for an appointment. I ended up vacuuming the car myself and disinfecting it with wipes. When I returned the car I asked the service rep if I could speak to a manager and was told they had left for the day. I asked if he could please have them give me a call so I could tell them about my experience.. I'm still waiting.The rep did apologize and seemed surprised that I vacuumed it myself. He told me they just received it and did not have an opportunity to clean it before hand, it's hard for me to believe that they only have one rental/loaner.. or they should have warned me before issuing me that car. The filthy vehicle I received speaks volumes to me of the customer service standards they have. I've been wary of this business since my first visit, I should have listened to my intuition and taken my business else where. read more

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This place will scam you.. Will promise things and not do them. They lied about the vehicle and raised the price without us knowing! They said it was only $5 a month but it added up to over $300! David is a liar and you don't want to purchase anything from him. read more

The guys in the service center are very nice. Jose offered me a complimentary Lyft ride to my home and back since he estimated that my service would take nearly 3 hours. I was so glad I could get things done around the house while I waited. Turns out my car has some issues and Jose couldn't do the radiator flush because he might ruin the engine. I feel that he gave me honest feedback on my vehicle which I appreciate. read more

We purchased a truck from Alexander Buick last night (Thursday) . The contract was all written up signed and we were out the door. Today we returned and ask the finance guy to remove the extended warranty, we also told him we decided to finance the truck with our own credit union. While my husband was talking to our credit union the finance manager went in and told our salesman and the sales manager our new plans. At this point the finance manager told us the sales manager decided not to sell us the truck because it was under priced and they were loosing money. Thursday night they knew they made a mistake on the price, but that was ok because they would make up the money on the financing through their company any the extended warranty. When we decided to use our own credit union and buy a warranty through our credit union they wouldn't be making up any of their losses. You can't trust what the sales managers tell you. They are only in it for the money, not customer service. Our salesman was outstanding and did everything he could to get us in the truck. The management SUCKS. I wouldn't refer anyone to Alexander Buick of Oxnard. The 1 Star is really a -10 read more

When you drop off your vehicle for service here, expect windows to get broken by them and then they expect you to pay for it even after admitting it was their fault. read more

I Purchased my 2019 GMC 2500 Denali truck with great help and Professionalism from Luis Gonzalez and Joel Duarte over at Team Alexander GMC in Oxnard. I shopped around for 5 months literally for this truck and was even looking out of State to get the best deal online. Team Alexander GMC provided me with the BEST Financing options and most importantly the LOWEST sales price for this purchase right here in Town ! This was my first purchase with this Dealership but definitely wont be my last. Thank you again Team Alexander GMC Oxnard for making this a great experience for me and my Family. Sincerely, De La Torre Family read more

Ray Kolbe truly represents great service and greatness as a human being. He is not your typical car salesman, he puts people first which is what we as the consumer can appreciate. Ray made an incredible deal happen for our family, and kept his word even went he had to go to bat against the dealership for us. If you are looking for a vehicle here, please take the time to make an appointment with Ray, you won't regret the experience. Best, Michael read more

Alexander GMC - Car Dealers Near Me - Oxnard, California

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I was searching for a specific pre-owned pickup truck and Alexander Buick GMC had a model that checked nearly every box on my list on what I was looking for - model, year (range), and features. The color wasn't my top choice, but for the right deal I was open to it. I emailed the dealership and got a response within 24 hours. A few emails later and I had a deal I was comfortable with, and they even offered me a fair price for my trade AND offered to drive the truck out to me and drive my trade back to their dealership to save me the trip out to them. Upon taking delivery of the truck, I noticed there were some accessories that were missing, but the team over at Alexander assured me that they would work with me to have them ordered and sent to me. In the end, I ended up getting a reasonable offer for my trade, a great deal for the truck (below KBB), and all my worries taken care of. Best of all, they were able to accommodate my busy schedule and drive my new truck out to me at my convenience! read more

Ok, we all know what to expect when we buy a car. Not for the meek. That being said, Alan Monroe and Donovan made my purchase of $95,000 About as simple and non confrontational as could be expected. The new name change dealership is trying hard to be competitive, friendly and diligent as anyone could ever expect in this vertical Totally happy at Alexander.???? Omg. 2 months later and all my paperwork messed up by dealer. Begging them to clean it up for DMV. Both purchased boggled. All paperwork messed up . Will not return since everything done for the state got boggled. read more

For those who want to consider buying a car here DO NOT come to this place... they do not provide you with the proper forms that are part of your contract.I will be seeking legal help for a family member. This place is in desperate need to sell cars and provide you with the wrong info. Lastly the manager who can't even speak proper English and I'm sure he's not educated is so unprofessional. I advice anyone if you are considering buying a car do not buy from GMC Oxnard. read more

Purchase of new Cadillac was simple. Negotiated everything I wanted over the telephone. The salesman was friendly and accommodating. He was not a high pressure guy and worked with me for a couple of weeks until I was ready to purchase with the best terms. Everything was as expected when I arrived to pick up the vehicle. The process was quick and without hassle. I did have to bring the car back for a service appointment about a week later, but it went smoothly and the service department was friendly and easy to deal with. read more

We went to Alexander Buick GMC Cadillac, Oxnard to get a closer look at, and test-drive, the "Buick Encore", we saw it on the street and instantly fell in love with it. Victor, a nice guy and helpful sales man pointed out the bells and whistles of the Buick Encore. He was preaching to the converted; we wanted that car, but in black, so let's talk some numbers. Victor deposited us at an office with a "financial guy". Poor man; probably should have been home tucked up in bed, not at work with those sniffles, I felt sorry for him. That sympathy soon disappeared! His offer on our trade-in car was insulting. A miserable 50% less than the KBB recommended dealership trade-in price. Not only that, the final figure for the Encore seemed very well padded. I reminded him we were cash paying customers. I asked for a line by line break down. What was this 2.9% interest charge for? We're cash paying customers! The 2.9% was for the money we didn't know we were borrowing. Enough of the smoke and mirrors - we're leaving. This guy could make a fortune with 3 walnut shells and a pea outside the fairgrounds. We got in our car to leave when Victor with the general manager came charging out of the sales room with the gusto of an NFL forward line; the GM could fix everything in ten minutes - after all, he had thirty years experience! So, answer me, how do you screw up a guaranteed cash sale? I left this dog and pony show burning rubber. Now my wife isn't talking to me.....................she's in love with the Encore. Some days later we had a call from Victor, deeply apologetic for the "misunderstanding". He offered a more realistic trade-in price, and could we please come in and work out a deal. Also, it was Presidents' Day weekend with more incentives. We went back; Victor offered a good trade-in, but, only if we take the Encore on their lot, which was not the color we desired. However, the ticket price is now reduced by approx. $1,300 from the original price of more than a week earlier. It was settled, we would pay a little more for black, and they would bring the Encore in from another dealership. What could go wrong? Enter the new "financial guy". He uses the higher ticket price from the previous week. On top of that, he wants $700 extra for the black color Encore, and also wants a delivery charge of between $700 and $1,200. Almost $2,000 increase on the agreed price! My Grandmother always said to me; "catch me once shame on you; catch me twice shame on me" I left, head hanging. But wait! There's more.......................... Enter Natasha, Victor and Brian of "Silver Star Buick of Thousand Oaks". They got our black Encore from another dealership - no delivery charge. The color black was a small cost increase. Monday, February 17th we drove off the Silver Star lot with our new Buick Encore - very happy customers. Oh! Yes, my wife is talking to me again! read more

Both Edward Martinez and Justin Simas where very helpful every step of way while purchasing our new truck great customer services. We are very happy with our purchase. I definitely recommend Alexander Buick GMC Cadillac for ur next truck or car purchase. read more

Alexander GMC - Car Dealers Near Me - Oxnard, California

Luis Gonzales at Alexander Buick GMC in Oxnard was amazing to work with, we purchased a 2015 GMC Yukon XL Denali from him. He worked extra hard to get the deal done. It was extremely fast and stress free, I never purchased a car so easily. I was concerned about the drive because we live in San Diego and the dealership is located in Oxnard CA. Luis then tells me " don't worry I will have it delivered to you at no charge." I couldn't believe it! They showed up this morning, just as promised, the car is more beautiful than the pictures. They gave me more than fair price for my trade in, paperwork was a breeze, delivery man, Jimmy was super cool and made everything easy. Only took about twenty minutes. I definitely recommend working with Luis. He's a man of his word! Thanks again. read more

Alexander GMC - Car Dealers Near Me - Oxnard, California

Just bought a great little truck with Luis and Juan. They were willing to negotiate and fast and helpful with the purchase process. Quickest car purchase my dad has ever done! Highly recommend this dealership! read more

This was by far my BEST car shopping experience. I met with Jacob through a referral because he's literally the best guy in the whole place. He was patient, kind, caring, he listened to what I wanted and what would be best for me and he helped me choose my beautiful baby I have now! The service, follow up, camaraderie, feeling like I am going home when I walk in to talk to him.... it's so comforting knowing I can walk in and talk to someone who 1: cares and 2: WILL make time for me regardless of how busy he is. He even programmed my radio stations in for me! I just loved my experience (obviously) and how well he took care of me I came back 6 months later to buy my husbands surprise birthday gift- a new Cadi! And guess what?!? He remembered me by name! What more could I ask for??? Even the finance manager, Rey was so cordial and upbeat. The next day I came back to get an oil change for my new GMC ACADIA and the service department was even top notch! The whole place was spotless, sales guys were chatting me up like old friends, service helped me get logged into the free WiFi while I drank fresh hot coffee and enjoyed the news in their updated lounge. I even saw them come in to check if anyone needed a ride to work or anything. All in all, Alexander GMC was clean, friendly, professional, patient, gave me a great deal, and prompt. I will refer all my friends and family here, especially to JACOB. Again... Jacob is the man! Thank you for having him here and allowing him to provide such great service to us all! read more

Alexander GMC - Car Dealers Near Me - Oxnard, California

To this date, the issues still has not been resolved. The dealership said they would not take responsibility for the defects. They said that a sale is a sale and are not responsible for any previous issues. It did not matter if the defects where there previous to them selling it to me. The truck was an employee trade ib. I took my car to a different dealership for repairs and the car has been in and out 3 to 4 times. It is currently in the service department and has been there for almost 6 weeks. The dealership working on the car flushed the complete system, changed the transmission, and made some other changes to the electronics. The car was sold told me with a cracked rim. Therefore, it is not safe for me to drive. I AM PAYING FOR A NEW RIM SINCE ALEXANDAR GMC WILL NOT. I am not risking my life anymore. Alexander GMC said they would not replace the defective rim even though I told them I feel unsafe driving it and I have to fill air every few days. Fortunately, the dealership that I took it too to get fixed has given me a rental while we wait for a new rim. They would rather incurr the cost of a rental instead of have me drive on an unsafe car. Unfortunately, it looks like the cracked rim issue is a common issue and the replacement rim that has come in so far have the same issue. To date today, I have driven my car 3 week out of the last 12 weeks and Alexander has not offered to resolve the issue or even help with it. They never offered me a rental or would even take responsibility for the defects because a car is sold As Is. They said they are not responsible since I signed that all cars sold at their dealership is sold as is. They offered to sell me a extended warranty for a cost or trade my car in for a cost. I was willing to trade in the truck but they could not get me a similar replacement. I was even willing to pay the additional 13000 dollars they requested from me to solve to problem and loose a lot of money. I can not risk the lives of my family due to the safety issues and engine issues. I paid them over 50000 dollars for the Truck and just want a working vehicle. All they had to do was take responsibility for the defective truck (since they had to be known since it was an employee car before I got it and the issues were there when I left the lot) and solve the issue. I am still hoping they will find me a replacement car with out too much more financial loss for me. I have given them almost 14 weeks so far but they have not found anything yet. I can't keep paying more money for all the defects and missing items (ie floor mats, ac filter, rim, etc). I trusted the dealership and was hoping they would give me the same respect. I should not have to buy a Truck and not be able to use it the whole time.....I have been doing so research and realized I am not the only one who has been treated this way. I believe it is a common problem for the Alexander Dealership. I will update this positing once I find out more via twitter and other social media & online sites... I just want a working truck and a good customer and service oriented dealership. read more

I recently bought a truck here, Jacob Avila was great to work with. I was treated fairly and was not pressured at all.

Avoid this place purchased 2 vehicles here and both times have had issues after the fact and also won't hear back when trying to get a hold of them. I have also purchased 3 vehicles other dealers with no issues at all only here have I had them read more