Avoid this place purchased 2 vehicles here and both times have had issues after the fact and also won't hear back when trying to get a hold of them. I have also purchased 3 vehicles other dealers with no issues at all only here have I had them read more

I was in an auto accident last March, and was in need of a car ASAP. Jacob was awesome in finding me a car that suited me, great looking vehicle and within my budget. He took the time to go over several options available to me, and didn't try to pressure me into buying anything like some salesmen will do. I don't have the best credit...but the finance department worked hard to help me get financed and I drove away a satisfied customer. All the staff was extremely friendly, very nice atmosphere, and I would definitely recommend Alexander Buick GMC to anyone looking to purchase a car. Great job guys!! read more

I recently bought a truck here, Jacob Avila was great to work with. I was treated fairly and was not pressured at all.

wanted to express to the Gm how disappointed I am with what happened to me today. I spoke to you all over the phone as well as my dad about the 2019 Lexus ES 300 hybrid. I drove from Phoenix Arizona yesterday and got to california at 2am and then from there I drove this morning to Oxnard an hour and a half away. I stopped at the bank and got a cashier check for 37K to pay in cash. I triple checked and asked multa times if it was the luxury and had navitgation. Your website says it's luxury. I arrive and not only is it not the luxury which is false advertisement it also doesn't have navigation. All in all I drove 6 hours from Arizona another 3 hours round trip to you all and all for nothing because I was deceived. I understand the car salesman tactic but when you have someone driving from out of state and told the vehicle has features it didn't is very disappointing and time consuming and a lot of money wasted as well. I took pics as I'm sure this may be something Lexus would not like or may be unethical UPDATE! I would like to update my review! I spoke to the owner here and was assured it was a misunderstanding and miscommunication and we were able to work it out! I appreciate them out reaching to me to make this right! read more

I can't put into words how helpful everyone is at Alexander Buick GMC. I'm a student in Camarillo, and throughout my time here I've taken my car to get serviced many times and they have always done a great job, are great at communicating my car's needs to me, and always left me feeling happy with the service. Most recently, my car needed an expensive repair, and they were honest and open about their suggestions and even gave me a break with costs due to being in the middle of COVID which I am so grateful for. Alexander Buick GMC is the best!! read more

I have worked for Alexander Buick, GMC, Cadillac for 1 1/2 years. I was the internet manager. Angie and Robert Alexander were the easiest people to work for. They appreciated you every time they saw you. Also almost all the managers I worked under were really helpful and allowed me to work with the customers without looking over your shoulder. Everyone in the company was a joy to work with. All had integrity and honesty you do not find in the car business. From Duane, to Donny, to Joel ( all managers), they all motivated you to do your best and let you know when you did a good job. If you are looking for a fantastic place to work in the car business, or looking to purchase a vehicle, go to Alexander Buick GMC Cadillac. They will treat you fair and provide you the business you need to succeed. I left recently to pursue a dream job in the construction industry. The office staff under Katie are great. Along with the service department, body shop, and sales staff were a joy to work with. Thank you to you all. DONT MISS OUT ON THE OPPORTUNITY TO WORK FOR OR PURCHASE A VEHICLE FROM ALEXANDER BUICK GMC CADILLAC AND HYUNDAI!!! read more

Ask for Kevin Pool if you want an honest, hard working, nice salesperson who will get you the best deal! We drove almost 2 hours out of our way all the way up here from Newport Beach because after contacting LITERALLY every other GMC dealer in Southern California (Bakersfield down to San Diego!) we liked Kevin the best and he gave us the best no-nonsence price. The time we spent driving was more than saved from what a straight shooter Kevin was and how easy it was to negotiate our car purchase - with Kevin there was none of that stressful, annoying back & forth that car salesmen normally love to do...Kevin is a rare gem in the car sales business (he used to be in construction before the recession) - it's not often you find someone honest, knowledgable and willing to help you and give you all the information you need AND be flexible to make the purchase fit your needs & wants exactly! Kevin worked with us on multiple customizations and was patient & helpful when we changed our mind - even about a large feature! Kevin went out of his way to make us feel like we were getting the best personalized service and that he truly cared about making us happy which is why we went so far out of our way to drive all the way up to Oxnard just for Kevin Pool! Kevin even offered to drive down to us and he mentioned that he has even done deals for people out of state so don't let the distance deter you - If you want the best car salesman go see Kevin Pool in Oxnard! Oh and also if you do buy a car there ask for David Kim to do your financing - he is outstanding! read more

If you Need a New Car there's no place better then Alexander Buick & GMC, It's that simple. Not only is my new Truck spectacular but so is the service here. Luis my Sales Rep. was the ultimate professional in a field that is not always known for that. Luis answered my questions when I needed and gave me my space as I was thinking. He was honest and went above and beyond to make me a very happy consumer. On top of that Joel in finance went the extra mile to assure the best possible rate out there for My new Vehicle. All in all, I went in doing my research and without a fight Luis & Joel made it happen for me. Also on top of all that, with everything going on right now w/ COVID-19, they both followed guidelines, were honest, and believe it or not had me in & out of there in about an hour and half, and that includes My wash, my app set-ups, explanation of vehicle options, etc. Overall, a very nice experience. KEEP UP THE GREAT WORK GENTLEMEN!! read more

I will never again purchase or have my vehicle serviced there again! NEVER! I took my vehicle in an hour before my scheduled 3pm appointment on Friday (1/3/20) and was a never called friday afternoon regarding picking up or the status of my vehicle. I took it in for an oil change and radiator service. I never received a call from them on Friday afternoon or Saturday morning, I called them starting at noon multiple times on Saturday to find out the status of my vehicle and was never able to talk to a live person; instead, I was directed to the service department voicemail box where I left a message and apparently they do not monitor it daily. Since I did not receive a call back, I went to the dealership Saturday afternoon to see what was going on with my vehicle. Shame on me for not getting there before 4 pm when the service department closes. I tried to talk to someone in the sales office to see if someone could give me any information, which they turned out to be useless. The sales manager said he could not help me because the service department was closed. I did have luck with an online live chat to explain my disappointment and frustration and was told someone would be in contact with me to help me with my issue. That never happened aside for a useless automatic email reply from the customer experience manager stating that my live chat would be reviewed. Monday morning no call! I called them Monday at noon and was told by the service advisior, who initially helped me when I dropped off the vehicle, that he was off on Saturday and was told that someone was supposed to call me. Well no one did. They had to have known that it was not going to be ready Friday before close of business and again no phone call. It's apparent it takes 3 days to listen to their voicemail box because on Tuesday (1/7/20), I received a call from the service advisor and he was told by the customer experience manager to give me a call. I told him I left that message on Saturday. I was called at 4:53 pm Tuesday that my vehicle was finally ready. They discounted $50 dollars off an almost $500 invoice. They might have charged me on this service but it will be the last time I take my vehicle there! Plus they didn't even wash the vehicle when I picked it up. read more

The most dishonest people we've ever dealt with, and we've dealt with a lot of people. We had pretty much the same experience as Mike V. Carlos started out very nice and friendly and soon became incredibly shady. He sold us a used car which he claimed had gone through a full inspection. We had problems with it from day one. We took it back multiple times and they would either deny the problems existed or they wouldn't fully fix them. After months of problems, Carlos finally agreed to let us trade it in for another car. When we went there, he let us test drive another car only to inform us that the blue book value of our car was now half of what we paid for it. We came home and checked the bb website. To our surprise, the car was actually worth almost $5k more than what they told us! Stay away from this place. They have the worst customer service ever. read more

We could not have been happier with our car buying experience here! We went to four different dealerships before here and had a terrible experience. We found this truck online and from the moment we called them until we had the truck everything was easy! They were not trying to take advantage of us, didn't hide fees, and what we saw was exactly what we got. In addition, they DROVE the truck all the way to our house in Beaumont which is a 2.5 hour drive! Once the truck got here we were extremely happy with it and signed some papers right at our kitchen table. Lupe was very professional, kind, and knowledgeable about the vehicle as well. We could not recommend them more. read more

I just bought a 2011 SRX. Initially I worked with LJ and Olivia (Sales Reps) who were very helpful, courteous, knowledgeable and pleasant to work with. I got a reasonable trade in value for my car and a good deal on the SRX. I ended up closing the deal with George- Dealership Manager who provided me with many choices within my budget. I enjoyed the no pressure sales approach. This is the second Cadillac I bought from them. Over the years I've had the opportunity to also work with Service dept which is more important to me than working with the sales staff. Junior- the Svc Mngr is awsome. He is very helpful and provides a lot of free quick fixes and tips on how to get the most out of the cars features. The svc dept techs seem to be very well trained. I've never had to return the car because the problem was not fixed the first time. If I had to make one recommendation it would be for them to make the waiting area more comfortable/inviting. There is no comparison to the Lexus dealership. Example in order to get a drink of cold water from either sales or service dept someone goes someplace to a cooler and returns with a cup of water. How about putting free bottled water in a fridge (ie like Lexus) and how about a gourmet coffee machine and wifi? Overall my sales/service experiences have been outstanding. I highly recommend them. Check them out--they may be able to save you some money. Just bring your own water. :) While I enjoy the SRX it doesn't have as many bells and whistles as my 2005 STS. read more

THIS IS FROM 2012 but yelp did not post until today. Just wanted to clarify! Bought a truck last night and had an amazing experience. Our sales guy, daniel, was new but was nice and very genuine. Since the sales guy was new, the sales director, Justin, helped. They really worked within budget and gave us exactly what we were looking for. I've never reviewed a dealership before but they deserve a pat on the back for sure. Already looking to possibly purchase another vehicle from them soon read more

20 STARS We just bought a new escalade from them. The best car buying experience ever. We had the pleasure with dealing of with Brandon and john Lozano. We were undeclared between the esv and regular escalade and drove them multiple times. They were patient and not pushy. They will definitely be my first choice of dealer when in need of another vehicle. read more

We are so happy to have our dream car that James Pugliese of the Internet Sales Department set up for us. We were waiting for the catch but there really wasn't one. My husband and I drove home in two cars when we were expecting 'just to look' at the GMC's. We love our Terrain Denali! As for the service department, it's good but not great in my opinion. We have brought in the car three different times for service, and each time we noticed more scratches on the car and it's partly clean, and not usually vacuumed or even cleaned on the inside. We have had the car for four months and we've noticed quite a few chips in the paint especially on the hood. Might try our local shop and see if the service is better. Overall, we are really happy with our first brand new car! It's the most beautiful on our street. Thank you GMC. read more

I was elated with the work they did on my truck. They fixed many things other local dealers could not. Their service department is amazing. Do not hesitate to trust your vehicle to them. Dominic, the service manager is personable and professional. I have never been happier. I will continue using them for all my service needs and ultimately for a new vehicle. read more

I was in the market for a new truck and was referred to the dealership by a friend. I was helped by Luis. He was very friendly and patient and communicated with me on a regular basis, answering my questions in the time between my first and second visits. I purchased my truck on my second visit. The process was smooth and both Luis and the finance manager Justin Simas worked hard to get me the deal I wanted. I appreciate the hard work they put in to making the transaction an enjoyable one. They really went out of their way to make me and my wife comfortable. I'd recommend this dealership to anyone looking for a new Buick, Cadillac or GMC. My new GMC Sierra is great. Thanks again to Luis and Justin for their help. read more

My day started on Friday 3/13/15, we were shopping for a new vehicle for our son, his first truck (new vehicle). We were greeted rather quickly by a salesmen (can't remember his name) but we talked options etc, drove a new canyon. This was nice but cramped being a extra cab so we decided we wanted a crew cab. As we went in to give our info and search for one. We were there for hours and was handed off to Johnny mikhail he was great!! He found us a truck and promised he could have it by Saturday afternoon! He was a man of his word! Saturday came and we got there about 4pm did a little negotiating and bought the 2015 GMC CANYON. Now it gets better. I was NOT looking to buy a NEW truck myself but a made a comment that if I can get a deal I could not refuse we maybe able to work something out. I told him I know my credit and I know what I want. So he didn't have what I wanted on the lot so we looked on the net. There was one diesel on the lot but it was too fancy for my taste an about 12k out of my price range. In short Johnny made it happen my son and I both left with 2 2015 gmc's a CANYON AND SIERRA 2500 HD duramax diesel and are more then happy! Even though it took tough negotiating and two nights almost to mid night Johnny had the drive to get us to sign! I have to give a big thank you to Johnny and Justin (finance/documentation) These guys seem to love what they do and are committed to customer satisfaction. I mean I kept them there till mid night on a Saturday! Great job and effort! read more

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I went to speak directly to Brandon the Manager regarding my mom's car she bought from that dealer years ago to try to sell due to having dementia. He had me speak with someone regarding the appraisal but he never came out again to speak with me to discuss any issues I had or if I needed any help. This is very disrespectful because I originally spoke to him and he didn't have the respect to come speak to me again, he didn't care. I will not deal with this dealership ever just because of that issue. I don't care if he's the son's owner or not, you don't disrespect anyone! read more

If I could give 0 stars I would. This place is undoubtably the worst car dealer I have ever been to. They should be embarrassed of how they treat customers. I went to look at the new GMC Denali pickups and was very clear I was just their to look and get info. I told them I wasn't going to buy today and even said "If you see another customer that needs help, please go help them". I wanted to see the trucks in person before I made a decision on what new truck I wanted to purchase. Of course they lead you in and want to talk about numbers. I told them repeatedly that I didn't need numbers since I wasn't going to buy. They were very persistent and finally I said they could do it if they had nothing better to do. Of course they then print numbers and I say thank you and go to leave. Not because I didn't like the numbers they printed, but because I didn't ask for numbers or have any intent of buying that day. Of course the salesman didn't believe me and went to get his manager. The manager then comes over and tries to hard sell me, he pulled out all the classics and then some. THESE ARE ALL ACTUAL THINGS THE MANAGER SAID TO ME. "Why don't you want it today" "What would it take for you to do it today" and "Do these numbers scare you?, We sell cars with $1,000+ payments every day you shouldn't have to sleep on it" "This isn't a mattress store, nothing to sleep on" "I don't go in a restaurant unless I want to eat" "This isn't a Ford dealer what did you expect the payment to be" IT HAD NOTHING TO DO WITH THE PAYMENTS. PERIOD. I must have told them this 20 times. Lesson to be learned for this poor sales team? The oldest rule in the book. LISTEN! You have 2 ears and 1 mouth for a reason. I told you everything I looked to accomplish in my visit. You didn't listen. I appreciate the fact that you asked for the sale. But don't harass customers to the point that I would never return. I could never in good faith recommend anyone I know visit these clowns. Instead of helping me so that now 3 weeks later when I was ready to buy I would go back they didn't. I actually can't imagine that anyone has had a good experience here. On top of it all, the salesman didn't know anything about the truck. How does a dealer let a salesman show a $65,000 truck that he knows nothing about. Literally any customer that has built a truck on the website has more knowledge than this guy. Thankfully I have worked out a deal with a neighboring dealer that treated me with respect and actually wanted my business. Funny thing is the manager at a competitive GM dealer said that Alexander GMC is their best salesman. They get more angry customers from Alexander every month that buy from them than any 1 sales person sells. read more

This was the easiest purchase I have ever made. Not kidding. I called the dealership and spoke to James. Not only was he knowledgeable, but very resourceful. I was originally interested in the GMC Acadia, but because I was downsizing from a Suburban, I felt it was just a little bit too small for us. The next day James contacted me to let me know they had just received a Chevy Traverse, it was a 1 year lease that was turned it and was in pristine condition. I viewed pictures and he we discussed my price point. He really went to bat for me and they were able to offer me the deal I wanted. This car is gorgeous! It had the safety features I wanted, it drives like a dream and very spacious! What really impressed me is when I arrived to the dealer later that nigh, they had everything ready for me. Moises in finance was awesome. He made sure to explain everything, without making the visit lengthy. I couldn't have asked for a better transaction! I'm so happy! Thank you James and Moises! And thanks to the GM for getting me the deal I needed. :) read more

Alexander GMC - Car Dealers Near Me - Oxnard, California

I had an outstanding experience at Alexander Cadillac. From the moment that my wife and I stepped on the the lot we were greeted by hands down one of the best sale persons that we have ever come across. Jacob was not pushy and took care in finding out what we needed and wanted in a vehicle. As a seasoned salesman he was able to narrow our selection down to a few vehicles that we really liked. After taking a few test drives we decided that none of the vehicles were going to fit into our daily routine, but the customer service that we experienced was top notch. From beginning to end we were treated like family. Thank you Alexander Cadillac and Jacob, other dealerships should take note on how the automobile shopping/buying experience should be. read more

My husband and I were looking for a cadillac 2017 XTS Luxury for a while. I got with a sales man, Kevin Pool. Told him every thing we wanted and financing that would fit our needs. He found us the perfect car. He worked with us on everything. We live two hours away from the dealership and he drove the car to our home to see and drive the can. What service. We loved the car. It was everything we were looking for and for the right price. Kevin walked us through the process and made it very easy for us. We thank him for his excellent service and going out of his way. We will recommend Kevin Pool to everyone. So nice to work with. read more

First review of a car dealership, but felt it was worth taking the time. We purchased a used Acadia from Alexander and Julian was our sales agent. While Julian was easy to work with and pleasant, we found several items which would normally come with the purchase of the car were not included and only realized were not included after signing the purchase contract. These things would include floor mats and an extra key for the car. He "forgot" to mention this. After purchasing an OEM replacement key for $80, we took it to the Alexander dealership in Simi Valley to have them program the key. They attempted to charge us $150 but declined to do so when they heard we were sold a car with only one key. They wrote the charge off as "good will". Thank heaven for small favors. The floor mats were an additional $250.00, which we have already purchased. Be aware when purchasing a used car and get all of these things included before you sign their contract. They won't inform you until you are ready to leave. The salesperson should inform a customer of these missing items prior to signing the contract. read more

Spent over 6 hours here, 2 hours in we agreed on the truck we wanted and shook hands with Chris the GM on a price that he stated was including tax, license, and fees. Took another 2 hours to get into financing and we are told $5,500 would be added to the agreed upon price for tax, license, and fees! On top of that Chris was now gone from the lot! Another GM, Mike, comes in and tells us there's no way and nothing he can do. Finance guy, Raymond, was also unaccommodating and rude. Long story short, we walked out due to their lack of honesty and integrity and their salesman James (who was great and we felt bad for him) lost a sale. Watch out for their GMs and finance department! read more

This place is Amazing. Jonathan Gonzalez, Kevin Suarez, and of course Carlos Estrada, were absolutely the Best! They helped my sister with her first car on a first time buyer program. We are so happy and grateful for their assistance. THANK YOU SO MUCH GUYS! I highly recommend them. read more

My GMC Canyon died on me and had it towed to Alexander GMC. The service consultant Nieves Soriano took care of everything from beginning to end. The service department had it up and running by the afternoon. My experience was excellent and I would recommend them with your automotive service needs. read more

I would like to compliment Alexander Cadillac on their excellent salesman, James Pugliese. We had been in the market for a 2 or 3 year old Cadillac ATS 2 door coupe and a nice candidate popped up on line at Alexander. One problem was that Alexander was hundreds of miles away from us down here in Murrieta. James said no problem and offered to drive the car down to us. He even had all of the paperwork prepared ahead of time in case we liked the car. Well, we did like the car. Signed all of the of the papers and wrote James a check for the entire balance. James was polite, informative, and professional. I would recommend James Pugliese at Alexander Buick GMC Cadillac to anyone looking to make a car purchase. read more

The staff at Alexander Buick are great. They treated me fairly and with respect. I can not say enough about their desire to help me get a deal that makes sens for me. The transaction went smoothly with the help of Jacob (Go Marines), Donny and Joel. I recommend that anyone looking for a truck or car go see them before anyone else. read more

I saw in their website they had a 2016 Hyundai for $8000. I called. They said it was still there. The salesman Kevin Pool could not have been better. No pressure. Just ready to help and answer questions. The finance manager Moses was very kind and friendly too. There was no bait and switch. No haggle. Just everything they promised they'd do they did. How awesome! The entire experience took less than an hour. Great job guys! read more

Best dealership experience I've ever had. Carlos and Joel were professional, friendly and worked their tails off to make me feel taken care of. AND i got a great deal. I know because I shopped around quite a bit. If you want a Buick, GMC or Cadillac this is the place on SoCal. read more

Horrible experience had management involved ever since the incident,worst possible customer experience

I just recently bought a vehicle from Alexander Buick GMC Cadillac and the experience was amazing. It started with the sales consultant (Alan Monroe) coming in on a Sunday to meet with us. He was very helpful and easy to talk to. The finance department did an awesome job finding us the best loan and payment plan. I would most certainly recommend people to this dealership. read more

Let me start by saying, Me and other family members have purchased 3 cars from Alexander GMC over the past few years. I love my truck, and will buy another GMC but not from here. Salesman Luis is great but their customer service department will probably never be good as long they keep the same employees. I ALWAYS take my truck and car elsewhere for service. This last experience with Alexander has changed my opinion of this establishment. I had a great experience last time i was there to buy a truck. Maybe it was because they were new, and needed to better. Im not sure really. On to the real story. I was sent a piece of mail with a "special" deal from the "owner" of the dealership. This deal was for a trade in or purchase of my 2013 Sierra. The add said they could pay a certain amount for my truck or more depending on condition. I decided to call, and went to the showroom. I know, shame on me for believing anything that comes from a car dealer. I really wanted to believe that they were still genuine. I wasted nearly 3 hours of my time today. I drove there from Thousand Oaks, spent an hour waiting and looking at trucks to trade up to, then came the trade in announcement. $6500 less than what the mailer implied. What a sham of an operation. Everyone i was in contact with except for Luis was soooo disrespectful. Alexander GMC has lost a customer for life. I was surprised by what I saw today. I might as well have gone to a Van Nuys BLVD used car lot. Thats how I feel i was treated. If you must go there, ask for Luis, and dont settle for the fat guy that eats popcorn while hes talking to customers. Aaron read more

I have been contacting the financial department in regards to money that is owed to me for a trade in. I have left various messages and actually talked to a finance representative but they say they will call back but they never do.it is sad that they never respond because they are busy but its not what i have seen when at the dealership. I have been there a couple of times and the members from the finance department are always sitting around doing nothing. I also notified and made them aware of two issues with my new gmc truck and they never took care of these issues. I am sad to have bought this vehicle at this Alexander dealership. read more

My experience at Alexander Buick GMC was absolutely atrocious. I made an appointment 3 days in advance to get my vehicle serviced for a recall. Upon arrival the guy couldn't pull up my appointment, but proceeded to make one for me and take the vehicle. According to the official government NHTSA website, the specific work was: replacement of the spark plug wire retainer, and replacement of the rocker cover gasket. In my opinion a shop should be able to do this in an hour considering I had an appointment, but I pleasantly agreed to the 3hr wait. After 3 hours I inquired about my vehicle, only to be told it would be another 1hr 45min. At this point I'm getting a little frustrated and ask what's taking so long. The guy replies with "We're waiting for the engine to cool down". I ask why and state the engine has been off for 3 hours. He then says the appointment isn't a guarantee, and that they service vehicles based on priority. (So I'm not priority??) He also states that he quoted me a 4-5 hour wait which I promptly cut him off and corrected him he quoted me 3. I ask if the work on my vehicle has even been started and he says no. At this point I just took my car and left. 3 hours and 20 minutes sitting at the dealership just for them to keep my recall card and not perform any services. Horrible customer service who doesn't act like they care whatsoever, definitely do not recommend. Be warned!! read more

First of all I'll say the guys in the sales dept, James and Justin, are phenomenal. I would buy another car through them again. Here's the reason for the 2 star review: I bought a used car here last year and just want to share my experience with their crappy extended warranty. If you get offered an extended warranty through First Extended Service Corporation do not purchase it. I had a coolant leak about 18 months after purchasing the car. I took the car in for service at Lexus of Valencia and provided First Extended's info so they could make the claim. I get a call from Lexus saying that they will only cover 3 hours of a minimum 9.5 hour labor job. So I basically paid $3000 for a warranty that does nothing and will be looking into taking First Extended to small claims if we cannot resolve this. read more

They replaced my bumper in a day and covered the cost for a rental car. I appreciate that they also vacuumed out my car and washed it.

Careful of misleading vehicle pricing. The price was clearly marked on the trucks window, a previous rental truck used by the dealer. When we wanted to purchase it, they raised the price $6k stating you have to qualify for rebates to get the posted price on the window. It was not clearly posted nor did the salesman make us aware of this stipulation, in fact he insinuated the truck could be purchased for less due to the holiday sale. Scam alert. read more

Great costumer service! They have very nice sales people, they are very attentive and helpful. Karla answered all my questions and got me the car I wanted with a low payment. I am so thankful and happy. I would definitely recommend this dealership to my friends and family ! A 5 star service! Thank you Karla! read more