While I ended up buying a 4Runner here, I have to say that my sales experience wasn't what I hoped. Before I elaborate I'll say that my experience with service and signing staff was exemplary. While I recognize that some of this was out of his control, it still wasn't professional. Our sales representative was 30 minutes late to our appointment, he took another 30 minutes to find our car that we had transferred, and failed to demonstrate any depth of knowledge about the car. He also gave us inaccurate information about the insurance policy, saying that it was solely based on mileage, when there is a 48 month constraint as well. And we were supposed to get all-weather floor mats which didn't happen. That being said I'm super happy with the car we got and the pricing was fair and accurate. read more

Great sales and finance staff. Very attentive, personable and professional. The whole process is efficient and run very well. The service department needs some work. My wife had her Infinity SUV serviced there today and drove home (with our kids in the car) with half of the lug nuts detached on her right front tire. I consider this gross negligence and can only imagine what our 5 hour family road trip could've been like tomorrow had I not noticed this. Very upset and baffled as to how a vechile could leave the service bay with 3/6 lug nuts attached. read more

CarMax - Half of the lug nuts detached - Used Car Dealers Near Me - Oxnard, California

I wanted to give a better rating but this is what happened: I've visited a few times to look at cars - and I'd say the following are the positive things: 1) Easy zero pressure sales people 2) Easy test driving of cars 3) Easy searchable inventory 4) If you want to see a car that is somewhat further away then you can pay a fee to have them bring it to your local Car Max dealer. 5) If you buy a car then you have several days to return it NO QUESTIONS ASKED? 6) No haggling pricing 7) Clearly marked prices and equipment details. What were my disappointments? 1) I got a quote on my trade in and they handed me the WRONG QUOTE - it was for a different car but I didn't notice until I ot home and reread it carefully. Unprofessional gaff. 2) I went in to get this quote a couple of times and each time they took too long ... I left 2x before coming back to wait and get it done. 3) Their prices are not particularly CHEAP - however their prices seem more or less fair. read more

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If you want a bait and switch offer, CarMax is the place for you. Sales reps are programmed to respond per their script. Ridiculous!

The experience was a hassle from the beginning. Then the car we were going to purchase had a clunking transmission with black transmission fluid, needed brakes and rotten, and the car was shaking! The car max warranty wouldn't cover it as their mechanics stated the car met their standards! We didn't buy the car as they didn't meet our standards! ​ read more

As an initial disclaimer, Kris, my sales rep that helped me get my dream car, is a great guy with a great attitude and I highly recommend him if you are to buy a car here. Moving forward, aside from Kris, this location has horrible customer service. The car that I just got from here has electrical problems in the rear tail light. I didn't know this until I got pulled over by the police. Upon informing carmax of this issue, my issue was met with no sense of urgency or regard - a "that sucks" response and not a "this is how we can fix that." The service manager will give you scripted answers just to get you off of his back, and I guess it's suitable to sell their customers lemons. My advice for anyone looking to buy a car here- do your homework and thoroughly check the car before you buy it. Once you've bought the car, your sales man/woman will treat you as if the sale is done and you are no longer important. The picture I included is the car the hour after I bought my car from them. It worked when I drove off the lot. When I parked it, it had the below discrepancy. read more

CarMax - Used Car Dealers Near Me - Oxnard, California

I bought a car from carmax in SGV DUARTE, that place was amazing in both customer service and sales. We had tried to pull a car out from carmax Oxnard twice , both experience seems like they didn't want to sell the cars we looked at. We came prepared like we did when we first bought from carmax. (Documents, and down). Drove 40 mins back home to get it all ready. Then 40 mins back to Oxnard. Not once John the sales rep from our recent visit said "MUST BE PRINTED ON SITE / AT CARMAX". Mind you, my log in informations were saved on an iPad. I was only able to print some on site, and one couldn't be printed which was proof of residence. Just because I couldn't figure out my log in. Also, he was literally right behind me looking at my screen while typing my private informations. read more

Most painless car buying experience ever. And that's saying a lot given my current circumstances. I'll keep it short but basically 1. Currently changing jobs and relocating. 2. I don't have the best credit so I was really worried about the high apr and high down payment. 3. Needing a car ASAP. Being Between jobs, moving but not wanting to make an impulsive decision.. But Adriana made it happen! Came in at 10am just to look, she was so kind, hospitable and helpful throughout and never pushed or pressured me to make an immediate decision or rip me off in any way. I went home and ended up coming back a few hours later and I was in my adorable 2014 Toyota Corolla before 5pm!! She was more than accommodating and worked with me on application requirements (proof of income / job change) and get me a MUCH better apr than I would have ever expected. I highly recommend this place. Not your usual used car buying experience and cars are spot on with KBB value. Thank you Adriana and CarMax Oxnard team! I love my "new" car read more

CarMax - Used Car Dealers Near Me - Oxnard, California

All I can say is WOW. From the start with sales associate Kayla Scott to wrapping everything thing up with the whole team behind her the experience was by far the best of all the vehicle purchases I've made in the past. I will definitely use them again and recommend CarMax to my friends. Kudos to the Oxnard CarMax read more

First off I want to thank carmax for helping my mom find a dependable car.. on that note a boy named Anthony ortiz in cowboy boots lol who works at carmax is a disrespectful low IQ person,who has no respect for people who needs a helping hand, this MFer told my mom in front of all the customers and workers , if she got her credit score up yet, with a smirk on his face, embarrassing and humiliating her in front of everyone, luckily my mom told him in front of everyone she wants to be helped out by anyone but u, my mom is a hard working grandma and money doesn't come easy to her, my mom is the sweetest person and I feel like he took her kindness for weakness. All he talked about was going to the gym lol carmax needs to give this BOY extensive communication training or be fired immediately read more

We bought our car from CarMax about six months ago and we are still stoked by the experience! We stumbled into the office after visiting several other dealerships and having bad experiences. When we got there we told them exactly what car we wanted and they actually listened to us! They only had two cars on the lot that fit our specifications, but instead of trying to sell us something else they helped us use their website to find our car there. Imagine that! They didn't pressure us and gave us time to browse until we found some cars that we were interested in. I should also mention we visited CarMax about 3-4 times before we actually purchased a car and they always made us feel comfortable and would show us around with absolutely no pressure to buy. We used their website to find a car we really liked, and they had it transferred to the Oxnard location for a small fee (transfers within a certain radius are free and with no obligation to buy, but our car was in Arizona). Our final shoutout is to Tom, who helped us all the way with finding the car we wanted online, taking us on a test drive, and helping us make the final purchase, all with no pressure. He was very meticulous in making sure the car that was arriving from AZ was in perfect condition and if there was any thing even slightly off about it he told us about it right away. CarMax is the best place to buy a car! Low stress, haggle free, and buying with confidence! read more

Previously purchased car from this carmax location about 4 yrs ago and had good experience and no car issue. Recently test drove and purchased car with plan to have car inspected by my mechanic. Within 24 hrs I brought vehicle for inspection. Findings included: Front brake pads are worn , front brake rotors are worn and rusted out , rear brake caliper sliders sticking and rusted , front exhaust flex pipe broken due to rust , transmission fluid dirty , engine air filter dirty (loads of debris - looked like mouse nest, cabin air filter dirty , rear bumper been painted ( masking tape was left on muffler) front bumper , left front fender , driver side front door been in an accident. Just major event/accident was waiting to happen. How and why this car made it onto CM lot AND CM sold it, is beyond me... returned car next day and canceled purchase. Management reach in your pocket and grab a clue! Was once advocate for CM experience....no longer. BUYER BEWARE... Oh and staff could care less..survey was received and completed after I returned car...no follow-up from them... As my good friend's Dad once said - the name is Tucker, not sucker!!! read more

We went to car max Oxnard with our 11 month old baby fully intending to purchase a car that day. We had three vehicles shortlisted and wanted to do a couple of test drives before making the final decision. Granted we didn't have an appointment but on arrival, the salesman who greeted us said it would be 30 to 45 minute wait. He then said "Oh dear god, testing driving a car with a baby! What a nightmare!". We said it was no problem to wait and walked around the lot, found the cars we were interested in then returned to our car to wait for a phone call. After over an hour, we received a call that told us to go to a desk in the back of the office and someone would be right with us. We waited for another half an hour before finally losing patience and walking out. We will NEVER return to CarMax. read more

I have visited Oxnard car fax. I had horrible experience. The people who work there are not honest. They lied in my face about car. The milage was changed and the car was painted over because of accident. I could tell by looking at the car. But salesmen were lying thru their teeth. Don't trust this dealership, especially salesman Chris R !!! The car fax report did not match the car. I talked to manager. Manager ignored me. I don't recommend you going there. This place is shady !!!! read more

Second time buying from Carmax, and a great experience once again! The first time was back in 2015 at the Burbank branch. Unfortunately, my Honda Fit from that transaction got totaled in a car crash, so we had to go on a hunt for a new car. We decided to come to Oxnard instead of going back to Burbank because a search on their website indicated that they had a much larger inventory with many more good options in our price range. So we felt it was worth the extra drive. And we weren't disappointed! Turns out, the Oxnard branch serves as the holding branch for the Greater LA area, which means they have double and triple the inventory that an average Carmax has. If you want more options and an abundance of great bargains and don't mind the extra drive, this is the branch to go to! We walked in and were greeted and helped by Brad who was amazing and super helpful! One good thing about Carmax is their no-haggling pricing, which means salespeople can actually focus on helping you find a car you can afford and are happy with, as opposed to trying to rip you off your money through slimy tactics. So we knew from the beginning that Brad had our best interests at heart with the recommendations he made and the options he presented. He had to leave at some point because he had a pre-scheduled appointment (no surprise people are asking for him -- he's THAT good!), at which point Monce took over who was also extremely nice, pleasant and helpful. She was actually the one who helped us locate the car we ended up buying -- a 2016 Kia Forte with very low mileage at a great price! Monce took care of all the details as fast as she could, so it took just over 3 hours from the time we walked in to the time we signed and drove out in our new car, all washed and prepped. A pretty painless process overall! Carmax as a company is customer-friendly. Their 5-day return policy is quite unique. You can return the car within 5 days for a full refund or for credit towards another purchase. They are very upfront about it. They also have a 30-day warranty for any immediate issues that may arise, even if you opt out of their extended warranty. Many of their cars will still be under the manufacturer's warranty anyway. If there was one thing this Carmax could improve on, that would be to develop a better system to organize their large inventory. A lot of times, employees have to go hunting for a specific car without knowing exactly where in the lot it is located. This results in a lot of wasted time both for them and for customers. A simple system of numbering the isles and assigning a specific spot to each new car that comes into the lot (that would sync with the app they use) would go a long way and would probably result in more sales. That is something for Management to consider and follow through with. All in all, we've been very happy with our experience at this Carmax and would strongly recommend them to anyone looking for a great selection of quality cars at great prices! read more

This Carmax has employees that are slacking off, talking to eachother, sitting on their phones. I had my credit ran 10 times on 5 different cars for no reason. I found a car I liked and they shipped it to canoga park... again, why? And when I get there to pick up my car it had been "confiscated by the sheriffs department due to an investigation"? So I got back to Oxnard Carmax hoping to find another car after this mishap when the manager rudely came over and informed me with a bad attitude I was banned from Carmax and they would no longer do business with me based off something that was THEIR mistake. Overall really bad customer service, not nice people. Amateur hour over there. read more

Stay away from the Oxnard location. The sales personnel are rude and the sales manager that we spoke to was even worse. They will also sell a car right out from under you, if someone walks in and wants it, so do not rely on having a card on hold. Try another location! read more

Received a fair price on the car we bought but the sales rep, Abraham, was absolutely the rudest salesperson I have encountered in quite some time. Once we sat down at to sign the sales docs he was unable to answer simple questions about the different types of taxes we had to pay. He interrupted me every time I asked a question and when I told him to let me finish my questions first he told me I could buy a car somewhere else. Buying from a dealer would be a much wiser decision next time read more

I had a really great experience with them buying my cars (two of them). The "sales" guy was very upbeat and so was the technician who examines your car. But, the business office is horrible. They are grumpy, unfriendly, etc. You have to deal with them to get your money and do your paperwork. A week later after selling one of our cars there was an error made on their side and when I called the business office and told the girl my issue she hung up on me! Then, when I drove down there to speak to the business office manager, she was not even concerned that her worker hung up on me. Then after all was said and done they said I'd have to wait up to two months to receive the balance of what they owed me for the car. So won't be doing this again. read more

Today I financed my very first car! I couldn't have done it without Richard. I came in today, Saturday, because my 2002 Honda died on Friday. And if I couldn't get to work, I'd be in trouble. Richard, explained every detail with care, honesty, and truthfulness. He gained my trust and answered all questions with sincerity. His confidence in his abilities made me feel safe as well. I believe he saw a young girl who needed help in me and instead of taking advantage for personal gain, he chose to help me. Richard deserves every raise there is, every 5 star review and every warm smile. Thank you so so much. read more

I bought my car there with their 5 year warranty and brought it in for the 50k miles check up. I brought it in with squeaky breaks and told them to check it for me. After a few hours they told me it was ready but when I went to pick it up they said my breaks were fine and had plenty of life to them. After just a day they started grinding hard, took them to a mechanic and told me there was almost no break pad left and my rotors were damaged. Im very upset with carmax and will not be doing service with them in the future. read more

If you want to quickly SELL your car, do not sell it to CarMax in Oxnard. Take the time to get a comparison quotation from a local dealership - it is time well spent. Thank God that I got a comparison quote from Toyota Ventura before going to CarMax! CarMax was a complete waste of time. "I'll give you a great price for your car" Melissa from CarMax promised. It took me one and half hours to get CarMax's quote. CarMax offered less than HALF of what the local dealership had offered me for my car! Obviously - I did not sell my car to CarMax! read more

Sales people are unprofessional and manager is disrespectful. It took way too long for me to purchase a car at Carmax. I completed many necessities for purchasing a car online including pre approval, reserving a car, etc and I was still there for 4 hours, sitting and watching my sales person go back and forth across the building like a roomba, telling me "we're almost done" each hour, while he was searching for the right person to help me complete my car purchase. I continuously asked him how long he estimated this to take as I was ready to walk across the street for some food but I kept being told oh just a few more minutes, but it wasn't. I don't recommend coming here to purchase a car. You can haggle your way to a better deal at a dealership. read more

The best experience to sell a car!! My husband and I went in without an appointment. We only waited like ten minutes. They were very helpful and gave me a great offer for my Volkswagen Jetta! They were so fast from the test drive to the estimate. Before we knew it were we're signing paperwork and out the door!! Thank you for my first cat selling experience. You guys were great! read more

DO NOT RECOMMEND!!! They run your credit with so many banks and it messes with it so bad! I have now 7 hard inquiries thanks to them. I'd rather pay more for a car then getting messes up credit! read more

I had another pleasant experience at carmax yesterday. Ahmed helped me sort out some warranty issues. He was awesome to work with made my experience very pleasant and efficient. We took care of everything! Thank you so much Ahmed! read more

It is easy to rate an establishment well when everything goes great. It is truly EARNED when things go wrong but someone steps in and steps up to take care of the customer. Sales manager, Phil, did just that on my recent visit to this Carmax. I went to sell my car to them and there was many errors and miscommunications made during the transaction that resulted in me becoming very frustrated. When Phil got involved he handled it and resolved everything with common sense and a level headed attitude. I would absolutely come back and buy or sell another car here with him at the helm! read more

I purchased a vehicle on line on a Friday. Driving home, I noticed a burnt coolant smell. Then a TPMS light and check engine light came on. So I decided to run a diagnostic on the vehicle. Vehicle needed intake gaskets, all tpms sensors, knock sensor and harness, heated seats and numerous other things replaced. The lied to me when they said the vehicle was inspected. Now 3 weeks later, they still can't give me an exact date when my vehicle will be ready. The service from sales to service has been inconsistent, the communication is subpar at best. I do not recommend purchasing a vehicle From this CARMAX. It feels like a fast food restaurant. Lots of young adults with a severe lack of knowledge of vehicles, and what customer service should be. Very unprofessional. read more

This was the easiest car buying experience ever. Thank you. Also we had a crack in the windshield we didn't notice when buying. They fixed it the very next day. Thank you Kayla for selling my family a great car. read more

Okay friends, if you're looking for a car, Chris Rauschenberger is the man you need! He is an absolute rockstar! I bought a Range Rover today and he honestly blew any other dealerships sales people OUT of the water! I've owned and bought directly from high end dealerships and have never had such an easy experience and I did today. I am still shocked that it was so easy. Seriously Chris, you made car shopping fun. Got me in the EXACT car I wanted and you were a total gem to work with. Again friends, if ya need a car, he is your man! read more

Review on car max again. First these cheats insult me with a low ball offer on my car. Toyota offered 46,000 car max 43,000. Now I get harassed by them wanting me to bring my car in for a reappraisal. Don't deal with thieves. My family has bought four cars here. Have to advise them to shop elsewhere. Have a family member working here and this is the way they treat their workers family you will never get another penny here. Lost a customer for life due to your cheap ass ways. Left you room to make 10 percent profit. Not enough for greedy bastards. Leave me alone. Stop the harassing e mails. Stop trying to set up appointments to re appraise so I can have your price guarantee to cheat me. Go away no one needs your company in this county. We already have enough thieves,cheats and conglomerate car companies that everyone in ventura county should go to Los Angeles to find a fair dealer. None in ventura county. read more

Stay away unorganized, understaffed , unprofessional and don't ask the proper questions before changing any of your personal information.... I called at 11am set an appointment for 7pm that day. I walk in and to my surprise there was no appointment set for me. They said they were understaffed and it would take 30mins to help me. So I waited for more than an hour before I was helped. I test drove liked it, wanted to buy it but by the time I was helped banks would not respond. Went in the next day to finish up. OOOPS we can't sell you that car it was actually for someone else!! Ok , find another car try to buy that. Guess what? Understaffed and banks were closed again. Day 3 once again try to buy my car guess what now the terms have changed because of my income. Well if they would have asked me I could prove the extra income but they changed it without asking me. So now my down payment has jumped 700$. Don't waste your time here unless you're desperate it's pathetic. read more

I purchased a car a week ago from here and realized 3 days later it was not at all what I wanted. My fault entirely. My husband called and told them, we made an appointment and took the car back. Antje Frei was our sales person and she was just amazing. She also was the one we took it back to and she was as sweet as when we purchased the car. She had an awesome attiude and wished us luck with a genuine, friendly attiude. We were in and out of there in maybe 30 minutes with our check in our hand. The customer service here is AWESOME. If you need a preowned car this is the place to go and Antje is the salesperson you want. read more

Bought a car in march and paid the full price of the maxcare warranty when I bought it. My keyfob remote is now broken/dead even after changing batteries and I physically cannot drive my car because of it and the anti-theft. Carmax won't even pay for towing and cannot give me any other assistance. Was previously recommending them but now I definitely would not if they won't even help with something this simple. read more

I have purchased two cars at CarMax Oxnard in the past two years. My experience was great each time! Special shout out to Clint, Candace, Brionna, and Anthony. Clint and Candace have many years of experience and helped me feel comfortable and at ease throughout the whole buying process. I recently had to get my Camaro serviced and Brionna the Service Manager dealt with me and the issue in a professional manner. She went above and beyond my expectations and provided incredible customer service. During my car's servicing, Anthony from the service department kept me up to date on a daily basis to ensure I knew the progress of the car. Just got my car back and I couldn't be happier with the job they did! read more

I did not buy a car here but did take my car in for an appraisal. The people here are all quite friendly and I was impressed with that. In regards to the appraisal it was about what I expected except for the amount of time it took. From the point I arrived until I received my quote for them to purchase my five year old Ford Explorer took about 3 1/2 hours. In my opinion, that is just way too long. I figured they would give me a quote on the cheaper side and I was right. I had looked on Kelly Blue Book (KBB), True Car and Edmonds to get a range of what the vehicle might be worth from both a dealership and from a private party. The quote CarMax gave me was below the lowest part of the range that any of the sites showed. My vehicle did have about 100K miles on it, but it was in near perfect condition both inside and outside and had new tires, breaks, etc. I was curious about this place and I was pretty spot on. I understand they are in business to make money and make it an easy shopping experience. In order to do that, they have to buy at the very low range and sell at the very high range. I ended up selling my car to a private party for a little less than double of what they were offering. I listed it on Craigslist and it was sold in two days. Again, if you want a no hassle experience and don't mind getting bottom dollar amount for your vehicle, this place is for you. I know some people just don't want the hassle of selling a car. In regards to looking at their used inventory, I do like that you can go on their lot and see lots of different cars and test drive them to get an idea as opposed to driving all over SoCal. Again, do yourself a favor and look at places like Kelly Blue Book, True Car or Edmonds to get an idea of what the range of prices should be for the used vehicle you are looking at. I was looking for a 2012-2014 Toyota Corolla for my daughter and the cars that CarMax had were at the top of the range for that model and easily 5K over what I found from a private seller. read more

I had the most amazing experience at Carmax I sold cars for a living and I came in there knowing what traditional dealership do I was so pleasantly suprised at the whole process I will only buy from Carmax. The transaction was quick easy and fun the way it should be when your making a large purchase ..... the car I got I Amazing. RIchard was wonderful and answered all my questions. If you're looking for a car do your self a favor and go to Carmax. read more

Awesome no pressure dealership. This is the only place to buy a car in Ventura County. They are honest, transparent and all of your options are given before you buy. I highly recommend this dealership. I will not give the liars at Crown Dodge in Ventura the same recommendation, avoid that place at all costs!!!!! read more

What a miserable experience. We bought a car 2 years ago here and we loved it. Bought one today and it was like a monkey doing a football. Impossibly bad customer service, wrong info over and over, employees on cell phones, manager non existent. Such a bummer. Never spent so much money for so little fun. read more

So, as a preliminary I didn't actually buy the car I was approved for here, this review is just based on the sales experience. Came in to test drive a Dodge Dart and met Clint. Clint, one of their salesmen, was amazing. I had a strong sense he understands the pressures a buyer feels under and he worked hard to make sure I got what was best for me (not what was best for his bottom line). The entire time he was clear, helpful, and did all he could to make it a no pressure experience. I later requested a transfer for a car in one of their different branches and they were very helpful. I really appreciate that offer, you don't shop cars near you, you shop at every Carmax in the state. In the end I found a car closer to my specifications at a different dealership but I was honestly dissapointed that I couldn't give my business to Clint. If you head by this dealership, ask for Clint! read more