Had to buy 2 cars. Natalie helped us get out of there as quickly as possible. I ended up returning one of the cars and Natalie worked with me to find the right one for me. read more

Best experience ever! From the moment I submitted my credit application online to the next day when I drove off in a beautiful BMW! I received a call & email the same day and immediately received the best, professional & friendly service from Paul Leroy! He answered all of my questions & made sure I knew all of my options. He definitely went above & beyond what I expected. He provided great suggestions & was very knowledgeable. Paul made the process smooth & hassle free. Because of my awesome experience with Paul, I will definitely refer friends & family to him. Paul has given me a perfect first impression of Carmax! He even followed up with me a few days after the purchase to see how I was enjoying my new car & to offer his assistance in case I had any questions! You're the best Paul, THANK YOU! read more

After several weeks of car shopping for a car our newly licensed, teen driver we found "The One" at Oxnard CarMax. Not only did this dealership have better selection & a less chaotic showroom than other stores, we also received excellent service. Natalie in sales and Brandy F. in the signing office we're exceptional: professional, knowledgeable & so friendly. Thanks CarMax Oxnard for a great car buying experience! read more

Update: I found a far better deal and experience leasing a car via the Fair app! (Just cover your based by taking pictures of the mileage & any scratches when you pick it up) Original Review: You think you hate used car salesmen now, just wait till you buy from these clowns! Don't bother. Low rent, low class. I bought a BMW. The deal was, they give me a second key, fix the bumper, the wear & tear on inside of the top, I buy the car. That is notated in writing, in my file. They fixed the bumper & sprayed "something" (that they didn't bother to notate) on the outside drivers side of the convertible. Probably because they hadn't listened to what I said & rushed the process cutting corners. Now the area they sprayed is frayed & deteriorating. A hole developed. The inside was never addressed. They never gave me a second key, never returned follow up calls or emails. I shouldn't have to micromanage. People should just do their jobs. Return calls, answer emails.... . It took some time for the damage to appear. I went back & spoke to some manager who didn't reveal his name. He didn't listen either, and very aggressively interrupted my trying to explain repeating that there is a limited warranty on "repairs" completed at their dealership. Said it was something l did.... the only wear & tear on the top was in the area they sprayed. Ridiculous I am furious They will jack up your car without remorse and bully foot you out. Nice That's what financing over $30,000 with CarMax, in Camarillo will earn you! No respect whatsoever. two thumbs down . read more

I bought a car from these guys 10k miles ago and 5k into it there was a knock from the engine that began. Within that time the motor burned nearly all of its oil. I thought to myself "thankfully I paid extra for that warranty". I was wrong. First of all they offer warranties that cover motor work but are not capable of actually doing any of the work there. So you have to take it to a third party. On the bright side that's covered but the warranty literally has an incentive in it to try and make you use non OEM parts so less comes out of your pocket. They're not saving you money they're saving them money not using actual manufacturers parts. I opted to go the OEM route. On top of this I bought a car big enough for my two kids so obviously I need a vehicle. Carmax wouldnt even provide me with a loaner so i can take care of my kids that day. They literally needed me to drop the car and wait for them to look at it and then file a claim before theyd consider a loaner. Horrible customer service. Then I tried reaching out and every single service advisor was not helpful and wouldnt let me talk to a manager and kept saying "you dont need the manager hes not going to help you". I forced them to get me the manager and during this the repair facility heard my plight and offered me a loaner there for me. I will say at least once the manager got on the line for carmax he offered me a loaner. But it shouldnt be that complicated. This is a service industry and they should be understanding and even if there is no help they need to at least fake concern an attempt. Not just be rude. The repair confirmed there is an issue through metal in the oil but the warranty company tried to put the blame on me. So the dealer decided to put oil back in and begin oil consumption testing to confirm the issue. I drive it and bring it back for of course to find a lot of oil burned and metal shavings in the oil. So they file the claim and the warranty company immediately starts saying they will most likely deny the claim because they believe it's my fault. I BOUGHT THE CAR 10K MILES AGO AND THE ISSUE WAS CONFIRMED 5K MILES AGO!! These people have offered me no help and fought me every step of the way. On top of this when I first bought the car this carmax dealer filed the paperwork wrong and I couldn't make a payment because they didn't establish my account for like two months. Then told me that it's still going to show i owe an amount passed due that's going to impact me negatively but I can't pay it because there's no account to pay on! I don't know how one place can screw up every step of the way. Now I'm most likely stuck with an $8500 bill and carmax doesn't give a darn. They at one point offered to take the car back but said they'll only pay trade in value and I'm on the hook for the rest. THATS 12,000, they literally take them in for trade for 7k or less and sell them for 15. The car is a 2012 subaru forester for anyone who cares. Oh and to tack things on when i was looking for a replacement car I found one I liked just in case and found on the test drive it had bad motor mounts and a leaking valve cover. They said oh we will look at it and if it's bad we will fix before you buy it. They took it back and said there was zero issues. My confidence in any car that's serviced through this place is absolute zero. The motor in this car literally jumps up on one side from the blown mount and the valve cover had fresh oil all over it! read more

Service department is a joke. Dropped my truck off Monday, it sat there all week they called me on Friday, 1 day before my road trip to tell me I needed to return the rental and take my broken truck because in the 5 days it was there nothing got done to it. I mentioned to him the truck could possibly break down and he didn't care. I Picked up the truck and it broke down in Vegas. The service manager Devon never has a straight answer onto what's going on. Always comes back with an excuse onto why it's not taken care of. Alicia the service advisor also never has a clue into what's going on. It's amazing how such a huge car sales company could have such horrible customer service and knowledge about what's going on with your vehicle while it's in the shop. Steer clear of this place for anything maintenance related. Literally take it anywhere but here. read more

Best car buying experience ever! I love the zero haggling, no sales manager or hard close approach. Richard made my life easy. Found a truck I needed for work, reserved it on line, and Richard call me a half hour later to let me know the truck would be transferred to Oxnard in three days. He than sent me everything about that particular truck. Here is the best part! When my wife and I came in to see the truck, Richard took us straight to it and, Showed me this fantastic truck. He went out Of his way, To point out any scratches or things he notice on it. The truck was the perfect work truck. One hour later we drove the truck out washed and a full tank of gas. Thank you Carmax and Richard for making buying a car an enjoyable experience. Your customer service and the systems you have in place should be a model for all car dealerships. Here is a picture of our new truck, and what it will look like soon. Thanks Richard, see you in June for my next car! read more

CarMax - Thanks Richard - Used Car Dealers Near Me - Oxnard, California

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My daughter was in desperate need of a reliable vehicle so we went to this CarMax. First time ever dealing with this dealership and it definitely won't be the last! They were very friendly and absolutely no pressure, we were able to go at our own pace without having a salesman breathing down your neck telling you they have cats or crazy uncle just like you. The whole process was pleasant and went very quickly once we chose the car she wanted. We had such an amazing experience that we will do our car shopping here from now on. read more

Just sold one of our cars to Carmax today for a nice $14k. Process was quick & easy... They inspected car. Gave us a print out with amount of they would buy vehicle for, good for 7 days. Signed off on a few papers and we were out! Easy peasy. Thanks Carmax! read more

TRUST ME WHEN I TELL YOU DO NOT BE FOOLED BY FAKE POSITIVE REVIEWS ABOUT CARMAX! DO NOT BUY A CAR FROM CARMAX IN OXNARD!! I never leave reviews, either good or bad, but I just have to this time. I hate sleazy dishonest businesses defrauding the public! Here's A little background, my husband and I recently traded in our leased Audi and Purchased a 2016 BMW X5 at the Carmax in Oxnard. We were initially hesitant to do business with a large used car dealership such as Carmax that deals in high volume purchase and sales of used cars, knowing that quality control is almost always an issue with these places. But I had found the BMW online and it had low miles and looked to be in good condition, so we thought we would at least take a drive out and have a look at it since it is very near to the Audi dealership where my husband leased the Audi and we had to deal with turning in the Audi anyway. I made a "reservation" with a sales Consultant at Carmax in Oxnard by the name of Logan White who turned out to be a very pleasant and knowledgeable young man. After seeing and test driving the BMW we liked the car, as it was in good condition ( only a few small scratches ) and had low miles, only a little over 15,000 miles on a three year leased car. So we decided to purchase the car and just trade in the Audi at the same time. The trade in and purchase process was fine, they gave us a fair price for the Audi, and we secured our own financing for the purchase of the BMW through a credit union. The trouble began when after about two weeks we noticed oil leaking from underneath the BMW. As the car is still covered for the remainder of this year under the original manufacturers warranty I took it over to a local BMW dealership to have it checked out. After checking over the car The service manager told me that the reason it was leaking oil was because it had a stripped drain plug and oil pan that was caused by an inept mechanic and that it would not be covered under BMW's warranty as it was not a warranty issue. He told me I needed to take the car back to wherever I bought it and have them fix it as they were the ones who had most likely done this to the car. I asked him how much the repair would cost and he told me it was a $3,000.00 job. So I called Carmax and told them what was going on and what I had been told at the BMW Service department. I was then told by a curt employee that she could not get me in for an appointment for several weeks and they would not be able to give me a loaner car while my car was being repaired. After I became very angry and insisted that she connect me to a Manager she said I could bring the car in the next day and she transferred me to the "service" managers voicemail. I met with a service manager by the name of Jared Carnevale and I showed him the work order I had been given from the BMW Service department as to what needed to be done. He was very unsure as to how long it would take to get the car fixed as this is a major repair and requires 10 1/2 hours to complete. I told him I wanted the parts to be OEM, or original parts, he initially said they would not do that but I insisted so he finally told me that they had to order the oil pan and it would take about a week. He told me that because it would take a week to order the part that I should just continue to drive the car and bring it all the way back there when they got the part in, but one of the mechanics told him it was not safe to drive the car so they ended up having to give me a loaner after all. They have now received the oil pan, but Jared called me and told me that his manager told him that they will not be replacing the oil pan and drain plug, and that they are only going to rethread the stripped drain plug. I told him that this was not acceptable and that not only would that void the BMW warranty for these parts, but it would void the warranty entirely because of other issues or damages that this could cause. Jared said he agreed with me and indicated that he knows that this is wrong and the company is dishonest and said that he was surprised that I was not even more angry! So basically Carmax damaged this car with their unskilled, unprofessional, unqualified mechanics stripping the oil plug and pan just doing a simple oil change, and then put the car out onto the lot to sell to the public even though it was unsafe to drive, and they are now refusing to repair the car correctly. We have told them that we do not want the car if they refuse to fix it correctly and satisfactorily and that we want our money back. This car will no doubt end up back out on the lot for sale again, and I have no doubt that they will not have fixed the problem, and it may have other problems as well. So if you see this car at ANY carmax, BUYER BEWARE DO NOT BUY IT! Again it is a Dark Grey 2016 BMW X5 sDrive35i, The License plate # is 7PJB032 and the Vin # is 5UXKR2C50G0R69775. read more

CarMax - Used Car Dealers Near Me - Oxnard, California

My wife and I went online to get an instant offer on her 2018 BMW. We got a reasonable offer, decided to accept it and made an appointment. Despite the appointment, we waited more than an hour and eventually left after they told us they would text a new offer. By the time we got home they low balled us by $2,000 because there were some minor dings on the passenger door. #Carmax is such a scam operation. read more

CarMax - Used Car Dealers Near Me - Oxnard, California

I got my old car appraised and bought a newer used car from this Carmax last week. Both Jaime, Dang and Sherry were extremely helpful with the whole process. This was my second time purchasing a car and they made it easy and quick. Jaime helped us initially and we test drove a car on their lot, we didn't end up going through with purchasing the vehicle. Jaime informed us if we found a car within 100 miles we could have it shipped to the Oxnard location free of charge. I was able to find another car and had it shipped. Within 4 days it arrived in Oxnard and was ready to test drive. Everything works out and Dang helped us finance it! I am so pleased with the monthly payment amount. Sherry helped us with all the finalizing and she was beyond sweet! I highly recommend this Carmax! Here is a picture of the car we purchased a 2017 Mazda CX-5 Sport read more

CarMax - Used Car Dealers Near Me - Oxnard, California

My husband and I were shopping for a new (used) car and headed to CarMax first. True to what we'd heard, it was a very casual, no pressure atmosphere. We were greeted right away, but there wasn't a sales associate who could help us immediately so they took our name and we wandered the lot for 15-20 min until someone was available to assist us. There was a really nice variety of cars on the lot when we were there, of just about every make and model. Mostly mid-range cars but some higher end and lower end too. All spotless and looking beautiful. No clunkers here. Information about the cars and price was posted on each car in an easy-to-find spot. Once we had someone helping us, he was able to open any car for us and encouraged us to even look at cars we weren't seriously considering. He didn't make us feel rushed at all, even though we were there pretty late at night and I think they were going to be closing soon. Overall it was a very positive experience and I would feel comfortable buying from them. The only reason we didn't was we finally decided on a very particular model and package that they didn't have. read more

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Good luck folks with trying to get help. If you just walk in, you're going to wait an 1 hour to 1.5 hours just to test drive something. At least this is the case most evenings and weekends. And if you go online, and put a car on "hold" and create an appt, be ready to receive a call/ return a call from the sales agent who will call you to confirm the appt. If you don't, you WILL LOSE THE APPOINTMENT to someone else. I confirmed my appt via email with the automated email I was sent and I emailed the sales agent back within an hour of receiving her email, however, I missed her call/ v.m.., so I lost my appt to someone else. You're going to be jumping through enough hoops to buy a car as is... for me, these extra hoops just to get the process started wasn't worth it. read more

Let's face it whenever there is a Yelp rating you have to take it with a grain of salt and I tend to look for the bad ratings to get a good indicator of the business. Selling cars will lead to very polarizing views because people are passionate about their cars. That being said, I think we had our best car shopping experience ever. I've purchased a number of cars and can honestly say this was by far one of the best used car shopping experiences. I think it's primarily the processes that Carmax uses, but certainly the sales personnel is critical. I have to give it up to Philip Paletta for providing a truly outstanding experience. read more

The service is beyond slow. Go somewhere else. The staff always blames being short handed. I inquired about a used 2500 Chevy Silverado Z71 diesel truck that was selling sticker price of $75,000. There were minor damages to the interior. I then inquired about the same car, new, at the Chevrolet dealership and the sticker price was $10,000 less. This place is a total rip off. Please do your research. read more

Huge shout out to Jake at this Carmax location! We found a beautiful Lexus at this location and drove up to Oxnard from LA. Jake was our salesperson. He is very knowledgeable and we felt completely at ease. No pressure and we drove away with a gorgeous car that we continue to fall in love with! Thanks for everything, Jake! read more

Worst experience in my life, when trying to purchase a vehicle. When in to have a car transferred, but no one wanted to help. So, I walked in, the guy at the counter ask me can I help you? I said yes and told him what I wanted, then his reply was go do it yourself at the computer (which I have already done a couple of days ago and no reply hence why I went in), he told me he has an appointment with another customer which was due to come in an hour. I walked around the lot and came back in and was about to walk out, but was stopped by another worker who was asked to help me. He told me the same thing do it yourself on the computer there and ask me if you need any help I am waiting on a customer who is due in any minute now. He was asked to help me by the manager which he didn't do. Feeling like no one wanted to help I walked out. Now for the worst part, when I finally the vehicle there, it was missing all the options that was stated in the advertisement and the vehicle was over priced at this point. They appraised the vehicle with the options on and then they gave the option to the original owner to take of which options he wanted to keep, and he took it all off (got this info from the manager when I questioned that this was a different vehicle). Even though they knew this, they still didn't budge on the price. I was still ok with everything at this point. Now what turned me away was the numbers. I have great credit and they only offered me a 10% APR just because I haven't bought anything from them and my bank was closed that day. Oh yea and if I went with my bank then I will lose the discount and make the vehicle even more expensive. I went straight to the brand new car dealership and got a way better deal for the same vehicle, but it's new. Do no recommend read more

Great customer service, the problem was my Kia Sorento, not Carmax, Kia made a very mediocre motor in the 2017 model, but Carmax fixed the engine at no cost for me... every day Michelle Furman was calling me with updates about the vehicle repair process, she is very kind and polite, she sees you as a person, not as a number. Thank you for everything to the car max team and specially to Michelle. read more

Gigantic dealership with some good customer service. My auto lease is about to expire and I came here for an appraisal for the purpose of keeping my options open. The process from start to finish was a smooth one. CarMax is huge and they offer one of the largest nationwide selections of used vehicles out there. The website is user-friendly and allows the customer to easily filter down to what they are looking for - and the selection is vast. The Oxnard showroom is no exception with hundreds and hundreds of vehicles to choose from. Man, there were so many of them on the lot. I was just here the other day in the midst of Covid. I felt that this dealership did a good job of making sure the experience was touchless and sanitary. I was assisted by Chris and Drew and feel that they went the extra mile without being gimmicky. I was upfront about my vehicle's history which made the process seamless. They performed a thorough, touch-free inspection and got me a 7-day appraisal offer within 30 minutes or so. The amount nearly matched that of my home dealership's buyout value, so it's a toss up over who I'll surrender the vehicle to. Whatever does end up happening, I know that I will for sure be back here to shop if I ever am in the market. read more

First time purchasing a car here and I must say they have a good variety and selection of vehicles & the customer service exceeded my expectations. Alan helped me out, he was very friendly, transparent and explained everything in detail wonderfully. His service is unmatched to any other salesperson I've encountered. 10/10 recommend going to Alan, thank you so much! read more

We purchased our Mazda CX-9 along with the MaxCare plan offered. The car began to leak coolant so we took it to an Authorized repair center. It took two weeks and almost 6 hours of being on hold to get the repair authorized by the adjuster. The worst customer service ever!!! HIRE MORE PEOPLE TO ANSWER THE PHONES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Everyone here is so polite and friendly. It was a very smooth transaction. I received a better appraisal for my 2016 prius and they were so nice and made me feel like it was a great car that they were buying from me. Most car dealership make you feel like your car is worthless in order to offer less... not here read more

Workers are cool but the managers seem incompetent. If management didn't have such poor judgment this would have been a 5 star review

I came, I saw, I didn't buy or sell, but I like! All with a professional, non-salesy approach. If you buy, it's a sticker priced non-negotiated price. No haggle. If you sell, they inspect in 30 mins or less, and give you a fair price. Both times I've been, I was treated with respect. Each person I interfaced with was professional and courteous, and may I add, very nice! I wouldn't hesitate buying a used car, or giving them a shot at a used one, any time. read more

I've bought 2 cars here for 0 down and I can't complain You come here to get the job done boys that's it that's all

Have to be real here. Made an appt to test drive car which means you still may wait 20-45 mins. Got to the car finally only a year old car) and I had to clean it myself inside with wipes. Cigarette burn hole in driver seat and car REAKED of cigarettes. Seems as though they don't detail or wash cars Before test drives or purchase. Came back from test drive and car doors wouldn't not open from the Inside! Scary. The man who was going to assist at the point had his mask below his nose and on his chin! Left immediately and won't be back. They never gave me back my insurance card and said it was "shredded" very disappointed my first trip to Carmax and now have to actually go to an actual dealership. read more

Now the experience after finally selling... sorry folks this will be a long one... not my usual style but it does need to be said. ****THIS REVIEW IS NOT REFLECTIVE OF THE SALESPERSON OR FINANCE DEPARTMENT EXPERIENCE. IT IS SPECIFIC TO THE APPRAISAL PROCESS DISPARITIES BETWEEN THE INITIAL AND SECONDARY VISITS.**** I returned to CarMax for a second time with the same car with my boyfriend and the salesperson (I believe his name was James) was great, as was the finance department. We do however take serious issue with the appraisal itself based on what CarMax is currently selling the vehicle for versus what we were given for it and how the appraisal process was explained to us during the first visit. We originally had the car appraised at the end of February and were told by a salesman named Richard Johnson who has worked with CarMax for many years that due to CarMax's sales strategy (extremely high volume, no-haggle buy or sell prices), there is a uniform built-in profit/repair margin for every car of $3000 - regardless of the value of the car. At that time, we looked at comparable vehicles on the website which were selling for $29K and the appraiser came back with an offer of $26K. Too low at the time for us to sell but we understood the logic. Prior to our return, we checked the CarMax site and saw a "comparable" car listed for $31K - same model/year. It however did NOT have the technology package, cold weather package, driver assistance package, M wheels or Michelin Pilot Super Sport performance tires (all in all about $5K+ worth of options). We got the impression from the previous appraiser that the prices are more model "standard" and that the options don't play a big part in the assessment, BUT based on the $31K "no-haggle" price, and based on the pricing model explained to me by Richard, we expected at least an offer of $28K. We brought all this up to the last appraiser for the vehicle who still offered $26K and indicated that we were lucky to get the same offer as before because new models were coming out sooner etc..which is understandable. We obviously did accept this amount as I'm writing this review now. Our issue is that we checked the CarMax website and now see the car up for sale for $31,998 - ESSENTIALLY $32K, higher than EVEN THE 2015 models. The means that either Richard, who has worked at CarMax for 10+ years, doesn't know what he is talking about or was deceitful in his explanation during our first visit (doubtful) or the appraiser managed to squeeze a $6,000 profit out of this car rather than the customary $3,000 (I was also under the impression that CarMax employees are not incentivized by buying/selling price and that they get a commission per car - maybe this is incorrect based on this experience??). Anyway, selling the car was easy, and we do appreciate that; we're just disappointed that there appears there was a level of dishonesty in the appraisal value based on what we were told on our previous visit by Richard. read more

Used Car Douchebags 2 locations in Vegas Burbank OxFart they're the Blockbuster of used car doucherships and soon headed the same way read more

I have been looking at cars at Carmax for a while now. Everything from a Audi S6 to a Ford F-150 SVT Raptor. In November, 2014 I pulled the trigger on a 2013 SVT Raptor that had to be shipped from Salt Lake City, UT. First off, the wait sucked. I wanted my truck NOW! The actual ship time was less than quoted it just felt like it was forever. My salesperson Heather, was wonderful to deal with. Zero pressure you typically find at a dealership and she was able to answer my questions quickly. She kept me updated at all times via text messages. The final paperwork was quick and easy. Josh was the one who did my paperwork and was very friendly and I had it all done in less than a half hour with no high pressure sales tactics or trying to sell unwanted options. I wanted to use my own credit union financing and there was a issue with my credit union and how to work out their loans but that had nothing to do with Carmax. The rate Carmax offered was far higher than my CU though. Carmax offered 6.9% while my credit union offered 2.9% and that is a big difference! Delivery of my Raptor was done with zero issues as well. The truck was pretty much flawless at 11,700 miles with new 35" BFG OEM tires that are very expensive! The truck looks and runs like new. The owners manual was missing and Carmax reimbursed me for the cost of getting a new one. Carmax may be a little more than other dealers but they do seam to offer great cars. They took my 2006 Nissan Titan LE 4X4 in as a trade-in and offered me far more than I had expected for it and that was a real bonus. Overall a great experience. I will certainly look at Carmax in the future and recommend them to friends and family. read more

CarMax - 2013 Ford F-150 SVT Raptor purchased from Carmax on 11/19/2014. - Used Car Dealers Near Me - Oxnard, California

The worst customer service bought a car Fri check engine on sat and they act like I'm inconveniencing them and say it will be a week tell we can look at it. Dont go there it's not worth it read more

Disorganized and rigidly inefficient. Centralized call center makes it very difficult to speak with an individual at your local dealer. Advertise the ability to have at home car pickup but only through on line quote which can only be given for select cars otherwise you must bring car in and get quote in person and once done you are no longer eligible for home pickup. I could go on but after 2 days of dealing with phone trees and unknowledgeable employees I worn out read more

Alan is a very dishonest car salesman and if you go here do not buy a car from him. First of all, He told me my car was in top condition, one week after I bought it my car battery needed to be replaced and he said it was out of his hands. He said it was my responsibility to pay for even though I'd driven the car not more than 100 miles. Next, because the car he sold me was still dirty he said if I got a car wash up to $100 he would reimburse me with a check from carmax. I went and got the car washed glad that they would pay it but I have called and texted several times with a photo of the receipt and he has not payed and it's been over six months now. The car handle is broken already and the car has plenty of problems. He seemed nice when we were there but he was just greedy and dishonest ultimately. read more

Carmax is a scam. They advertise that they buy your car from you. They do not. They pay you for the privilege of selling your car to a third party. They do not put the title in their name. They require a power of attorney so they can sign your name when selling your car to the third party. What's the big deal? Your car is in your name while strangers drive it. I called my insurance and they would not insure Caxmax or these third parties. I almost cancelled my insurance after the "sale" but had it reinstated. When I asked Carmax direct questions about the title and insurance, they tried not to answer. I asked if they would tell me when the car was sold and they said no. They didn't want to wait for me to discuss the matter with my insurance company-because they knew what my insurance company would say. It took four hours to get the contract from them. The contract even said they can cancel the sale and demand their money back "for no reason". No time limit! Unless you are desperate, I would avoid this place. Check the law of your state about your obligations when you are on title. check with your insurance. read more

I rarely write a review want to extend my thanks to very helpful staff from sales to service. I needed to get a new used car and avoiding the hassle of selling my older Mercedes SUV I traded it in. The appraisal came back very low and comments inaccurate about engine. Knowing my car, that just had a service and always cared for I asked for a re-evaluation. The salesman Aaron got the manager of appraisals involved who found they had erred in their reporting and changed the appraisal to a sound offer and the actual cars value. Shows mistakes happen and they resolved it very quickly. Much appreciated. The Ford Edge Limited I purchased is immaculate and a beautiful car. Couple small service issues the service department handled quickly and Tesa in Service a doll and very helpful. This could not have been a more pleasurable buying experience! I will definitely look to CarMax for my next vehicle. Marc G read more

I always purchase my cars at carmax. May not be the cheapest but it's not the most expensive and they have a great warranty. I have had many great experiences at carmax. Just bought my 16 year old her first car at Carmax and we are very happy. Thank you read more

I was trying to sell our car. Got an online offer from CarMax, and took it in. Went through all the paperwork and waiting around for an hour only to be told, AFTER they presented the offer, that CarMax does not do business with Hyundai, along with a few other brands like Honda. There was no fine print about this in the online offer. Their reasoning is the lease department is too hard to deal with. Then why did I get an offer? Then why did they inspect the car? Only to be told an hour in we'd been wasting our time. Don't use this business. Nowhere on my offer did they mention they can not accommodate any specific brands, and they knew the car was a lease the whole time. What a waste of time. Incase this helps anyone not go through this, here is a list of other car lease companies they won't purchase: Nissan, Infiniti, Honda, Toyota, GM, Ford, Mazda, Volvo, Lincoln, Acura, Kia, BMW, Tesla, Hyundai. read more

We went to CarMax and bought a car for my grandson. We bought the extended warrantee with a $50 ($0 if we bring it to CarMax) deductible even though it was a lot more expensive... over $4000. We bought it with the assurance of the salesman that he could bring it in for free any time, if anything went wrong with it. Within 2 weeks the car refused to start. My grandson called the service department and they told him they were booked out solid for over 3 weeks!!! His car won't start, he can't get to work, and they can't get him in for 3 weeks??? What good is the "free" service if it takes that long to get you in to fix it? If they have that many things going wrong with the used cars they sell, that tells you something too... I trusted CarMax because they made my sons sale good. We went down to buy another car, and now this happens. Come on CarMax. It isn't like you don't get paid to do the repairs. Why isn't your service department big enough to handle repairs on all of the cars you sell? And service should be open on the weekends too. read more

On 03/12/2023, we took our Subaru to Carmax to sell based on an online offer we received from them. After they appraised the vehicle, Martin Garcia advised us that the value of the vehicle was being reduced by $4000 due to prior frame damage to the left rear quarter panel. I advised Mr. Garcia that the quarter panel had been replaced but there was no damage to the frame. Mr. Garcia insisted that the quarter panel in question was part of the frame. I didn't argue further at that point as perhaps Mr. Garcia knew something I didn't know. On 03/13/2023, I called the autobody shop that performed the repair and they confirmed there was no frame damage to the vehicle and that the quarter panel they replaced was not in fact part of the frame. The autobody forwarded me an email to that effect. In addition, my son, who is a mechanical engineer, reviewed Subaru's diagrams of the frame in question and also came to the same conclusion that the quarter panel is not part of the vehicle's frame. I called Mr. Martin to discuss these finding with him. Mr. Garcia continued to insist that the quarter panel was part of the frame. Mr. Garcia advised me that while he had never worked at an autobody shop, he knew more than the body shop and the insurance company that handled the insurance claim. Mr. Garcia also advised me that he knows more than Subaru's engineers who designed the car. I asked to speak to the department manager and Mr. Garcia advised me that he was the Purchasing Manager. Mr. Garcia stated he follows the gold standard, NAAA, when assessing a vehicle for frame damage. Mr. Garcia agreed to send me the NAAA Arbitration Policy he utilized to determine that there had been frame damage on the vehicle, which he did. When I received the email, I realized that Mr. Garcia's signature line noted he was a Senior Buyer; not the Purchasing Manager as he previously claimed. In reviewing the NAAA Arbitration Policy, I noticed there was a "*" next to Quarter and Cab panel. Per the NAAA Arbitration Policy, the asterisk notation states, "Only applies to components deemed structural per the vehicle manufacturer." I immediately called Mr. Garcia back and advised him that based on the standards he goes by, that he needed to refer back to Subaru to determine whether or not the quarter panel in fact was part of the frame in question. Mr. Garcia stated it didn't matter what Subaru had to say because it was frame damage according to him and that he knew more than Subaru's engineers. I asked multiple times to speak with his supervisor. He initially wanted to refer me to corporate but eventually gave in and gave me Steve Hester's name. In googling Steve Hester, I learned he is in fact the Purchasing Manager. I left message for Steve Hester, but Mr. Garcia was the one who called me back. Mr. Garcia stated he spoke with Mr. Hester and he (Mr. Garcia) had reviewed or spoken to Subaru about the quarter panel and frame. He now agreed that per Subaru didn't consider the quarter panel part of the frame but based on Carmax's standards they would still be considering the quarter panel part of the frame. However, they would increase the offer by $1,000. I insisted on speaking with Mr. Hester. Mr. Hester stated he encourages his Senior Buyers to communicate they are managers in order to empower them to make decisions. Mr. Hester also indicated they he wasn't aware of any communication with Subaru or findings that Subaru didn't consider the quarter panel part of the frame. Mr. Hester was in agreement with Mr. Garcia that Carmax knows more than Subaru's engineers. I'm just done. I rather sell my car for less than to someone who is arrogant and tries to lie and gaslight me. Carmax lacks integrity. Run!!!! read more

Car max is the worst place to buy a vehicle for ANYONE they need to boycott this company for how they resell cars with damaged beyond repair cars and they'll void warranty just for you to pay out of pocket they'll push back the date to repair your car , or they'll say they have repaired your car when all they did was give it a wash and return right back to you no repairs whatsoever . I ADVISE ANYONE WHO PURCHASES A CAR FROM CARMAX TO DO A PRE-PURCHASE INSPECTION!!!! Mercedes 2012- high pressure pump fails first 2 weeks of having the car and they did nothing about it just said they repaired it and they didn't even touch the car just for a wash and right back to me ! read more