We spent the afternoon being spoiled by Kayla. She is professional and works with integrity. She was patient, humorous, and genuine. We didn't go home with a car. We did go home with peace of mind and a lot of amazing information. Thanks for an amazing afternoon. read more

CarMax - Tesla Y - Used Car Dealers Near Me - Oxnard, California

Sales process was sales-y, and expected more from sales man after the process since we bought 2 cars from him in the span of 24 hours back in February. When I called him with a question that week he told me that what I was asking wasn't really his job and he didn't have time to help me. Rude and wouldn't go back for sales. The five star review is for the service department. I've had to bring my Volvo in 2 times since purchasing in February. Specifically Yesica and the other gal at the desk. They are over communicative, trustworthy, and personable. I have never felt comfortable going to service or maintenance facilities before and finally with these two I feel safe. These two are gems and I hope to continue dealing with them for as long as I have this car. read more

Shopping and selection was good. Prices were high, but the convenience is what we wanted, lots of nice cars to see in one place. Big minus was the service. Once we bought the extended warranty, they failed to fix the problems the Car had, and the warranty ran out. Expensive warranty, expensive repair made me a VERY unhappy customer. Repeatedly went in to diagnose engine light, and they never fixed it. If you ever get the extended warranty, don't let it expire without them fixing all the issues. You have to insist, and not let them slide on their bargain of the contract. read more

This was the worst car buying experience I have ever had. I called customer service and complained twice and have spoke with the manager Brian who doesn't care. When I pulled off the lot the wheel alignment wasn't straight, no problem with coverage right? Wrong. It took Oxnard 2 weeks to upload my car buying information in the CarMax system (they swore it usually 1 week) then Brian added a date that was 2 months to my actual buying date and they denied the free covered service. I called back and Brian changes it to the correct date, with no empathy or remorse, he actually giggled when I complained. When I got the alignment fixed the brakes needed to be shaved too!!!!! They don't take care of their cars at this location at all ! 2 months later I get a call my registration can't be registered with the DMV because my car doesn't have a smog check. I'm so pissed I had to take time out my busy schedule (mother of 2 boys; 3&6, that works FULL TIME) and get a smog check. They swore this never happens and blah blah. Well my tags are expired but they promised to reimburse me. Now look at this. 3 months after I bought the car I take it to jiffy lube for a standard oil change. THEY PULL THIS OUT MY CAR!!! They said this has to be 1 year old. It's damaged and broken. This CarMax is a joke. They didn't smog my car and I don't believe they changed any filters in the car or truly kept up with the service on the car. I WOULD NEVER RECOMMEND OR BUY ANOTHER CAR FROM THIS LOCATION. I don't smoke and hardly use the ac. This isn't wear and tear for 3 months of use. Don't waste your time they don't value your dollar !!!!!! read more

CarMax - Old air filter I was told is at least 1 year old - Used Car Dealers Near Me - Oxnard, California

See all

I had a great experience at carmax. I love that it was more or less hassle free. I love that there is no price haggling. The price set for the used cars were reasonable IMO. I found a good number of cars I was looking for (mini van) and they were in good condition with low mileages. They were upfront about the car requiring a recall and I even traded in my SUV for such a reasonable price. I would recommend carmax to anyone who hates to deal with your typical car salesperson and have a headache free haggle free experience read more

I'm now on my third car sold to Carmax. 13Jaguar, 19VW, 13Ford. The only part I've had an issue with is the wait so far. They overall give a decent price for cars in good condition. This last appointment to appraise and sell my vehicle went a little sideways quick. Generally, the staff is overwhelmingly kind but Leticia had some high/bad energy immediately. She even passed me to someone who matched my demographic because she couldn't contain her composure. Which of course ruined the entire experience from there. After my "inspection" the online offer was reduced by $3,000. We waited over an hour for the result and the staff seemed used to try choppy process. I spoke with a very young appraiser with a chip on his shoulder because per his words he reviewed over 10,000 cars ytd. It was the end of a long day but everyone had attitude and I was even told they were closing in 30 minutes. No one wanted to be there working. They were all watching the clock. Go to Autonation they're professional, quick and will match any online offer from Carmax. Stop wasting time on a business that can't even keep staff paid enough to work with grace. read more

Back I'm June we bought a Mercedes Benz from CarMax Oxnard, big mistake. When we by September we didn't get our plates for our new car we went back to CarMax to inquire about it. Apparently they sent the title (that was paid in full) to someone else. Not only did they sell us a car with only 1 key but they didn't even have a title on the car as advertised. To make it even worse they never even informed us, we went to them to inquire about our license plates. They did refund our money, since we didn't even own they car they "sold" us that was the ONLY option. Since we were nearly 350 miles from home we looked at cars on the lot. My husband wanted another Mercedes but they didn't have any newer ones on the lot but the salesman did say we could buy the BMW (that we kind of liked) and if in the next 30 days if we didn't like it we could return it we requested a different Mercedes be brought in and we waited. When we returned the BMW and tried to buy the Mercedes they refused to do the cosmetic repairs they told us would be done. After returning the BMW the check they gave us as a refund bounced thank goodness our account did not get overdrawn. We finally went to Mercedes of Thousand Oaks and bought a car from a reputable dealer. read more

This dealership will try to resolve the problems made by other dealerships. However in my case, they were not. read more

CarMax - Used Car Dealers Near Me - Oxnard, California

Two weeks ago we purchased a 2020 Honda CRV. It is well equipped with only 14,000 miles on it. Carmax provided a condition report which indicated there were no accidents or damage. The first time we washed it at home we noticed a difference in paint color on the front end, paint overspray and found the grill and front license plate have damage. We called two days in a row and left a message for one of the operations managers to call us back and have yet to hear from them. This has been very disappointing. This is an update. We finally reached a manager who could not have been nicer. He explained the process of having our car looked at and when he learned that we lived in the San Fernando Valley, he referred us to the Canoga Park store. We took the car to Canoga Park Carmax and found that all of the issues could be resolved. The front panel has since been repainted and the grill replaced. Again, this team was incredibly nice and kept us informed on a daily basis. read more

It's a Car Dealership and they buy cars for a pretty fair price as well I mean really try to sell it myself 500 more this is a check in about 30 - 45 min or so read more

Fast service and great experience I have never had such an easy car selling experience. I got my estimate online which was very reasonable and made an appointment for next day to have my car appraised. Once I showed up, they took my car and inspected it and less than an hour later I received a check. All I had to do is bring my pink slip and ID. The price I received as the Blue Book amount which was fair. This was in late July and they were very careful with masks, sanitizer, etc. The process was so easy and painless compared with going to a dealer or trying to sell private party. read more

Every single time I call in to the BUSINESS OFFICE, I am placed on a 20+ minute hold -- I always end up calling back, again and again. They don't even have the "courtesy" to pick up and say why we are still on hold, etc. I have dealt with 2 of the business managers and they always say they will call me back and NEVER do -- I always feel like I am babysitting them!!! Plus, their WORD is not good, get things in writing! Apparently they forget what they tell their customers. I am beyond frustrated with their business office, very disappointed! read more

The place to go to sell your car. A written bid, good for one week. Checks written on the spot! No more dealer trades or Craigslist. Easy to deal with. Also, great inventory of used cars to buy too. read more

Sold a vehicle to carmax recently; overall was a relatively easy transaction. The online quote was easy to obtain, afterwhich you are prompted to schedule an appointment to bring the car to the store to finalize the sale. Once at the store, they must inspect the car to verify all inputs were accurate (i.e., condition of the car, mileage, etc.). They will then issue an official carmax offer, which is valid for seven days. In order to sell the vehicle, they must call your lienholder to verify the payoff amount (even if you bring a current payoff statement - as requested). After they bring out the sales contract and other forms, they take your car and issue you a check for the balance owed (you may or may not have a payoff). My only reservation with the entire process is that even if you set an appointment, it can still be several hour wait-time. I initially scheduled a Saturday afternoon appointment, but when I arrived, was told my wait time would be between 2-2.5 hours - just to start the process. Then it would likely take another hour to an hour and a half to complete the sale. I decided to come back on a weekday, and even then, It was an overall 2 hours from when I walked in, to when I left the lot. All that said, I was satisfied with the transaction, I received a very fair offer, beating other online offers by up to $2,000. read more

Seems like they low ball you on what they offer you for the car, but the upside is that in about an hour everything is done. You check in and leave them your key, it takes about a half hour for them to evaluate your car, and then another 15 to complete paperwork. The guy who helped me acknowledged that I could get more if I sold it myself, but then there is the hassle of listing it, etc. So if you are in a hurry or don't like to haggle, this is the place for you. If you want the most money for your car, sell it yourself. Note: they should have better amenities while you wait--pretty bare bones. read more

Purchasing an iPhone at Apple is more complicated than buying a car at Carmax. So far, this being my only Carmax experience, it's been great and has exceeded my expectations. The staff is super helpful and knowledgeable. Working with Robert, and he's made the experience of a car purchase seriously effortless. The facility itself is clean and open which makes it enjoyable. Downside is that they don't offer donuts. read more

See all

Complete bait and switch. Quoted one price and lowered it by $1400 when finalizing. My first and absolutely last time ever doing business there. Stay clear!!!!! read more

Today my daughter bought her first car and the man that helped us his name was Glenn. He was the most nicest salesman I have ever come across. He went above and beyond his job description. I wish all salespeople would take some advice from this man . Thank you Glenn for being exceptional today. We will definitely be back. read more

I'm older and disabled. The prospect of having to sell my van, take phone calls and show it to buyers, was too much to take on. Found out that Carmax purchased vehicles through an online search. I was warmly greeted by Charmaine, who explained the process, and how they determine market value. The whole transaction was over in a flash. They gave me the higher end of its value, and the check was ready in only about 40 minutes. They take care of the DMV transfer of title; I didn't have to do anything or pay any fees. The check also cleared overnight (not being held for two weeks like my insurance check was). I highly recommend Carmax Oxnard. read more

Unprofessional and dishonest. Did not disclose scratches and dents on car before transfering. I was interested in a car but there were no photos uploaded on wesite. Called phone number, Carmax corporate answered, transfer me to Oxnard location, got hung up twice before talking to anyone. Third times finally connected to a person, was told photos were not ready. Asked if someone on site could take a couple of photos or walk around the car while on the phone with me. They refused. After a few days of waiting patiently, received a few photo. The photos were in poor quality and angle but I did not see any major damage so I start process of transferring car to my location. Before transfering, Carmax did a walk around and sent me a report on exterior and interior quality check. Report shows exterior clean, no scratches or dents. Fast forward a few days, Car have arrived at my location. When seeing the car in person, I see multiple scratches on front,driver side door, door handle, small dent on hood. Carmax responded by saying if the scratchers or dents are not deep, they don't consider it scratches. *see photos for how badly the scratchers are on the door and door handle. THIS SHOULD'VE BEEN DISCLOSE. I WOULD NOT HAVE TRANSFER THE CAR IF I HAD KNEW THAT. I REPEATEDLY ASKED TO SEE THE CAR BEFORE TRANSFER AND CARMAX OXNARD HIDE IT AND LIED ON THEIR REPORT. I would not recommend dealing with Carmax Oxnard location. Extremely unprofessional and dishonest. I paid $99 transfer fee for a car they said was in mint condition and it ended up having lots of scratches on the car. read more

See all

We went to carmax yesterday to get our car appraised. Our rep was Chris. He had such a friendly and honest demeanor. After our car was appraised, we took some time to think and came back and ended up trading it for a newer vehicle. Our sales rep was Darren. He too was very friendly, knowledgeable, and honest! All around great vibes and a super easy trade in/purchasing process! I would recommend any car shopper to check them out first! read more

Had A GREAT experience with Sam! He was so patient with me as I was not sure what I wanted... We may have drove 8 cars total over the last two days. He carried a great sense on humor the whole time. The whole team made this process as painless as possible! Thank you again! If you need to look at a car. Call and schedule an appointment with Sam he will take care of you! read more

CarMax - Used Car Dealers Near Me - Oxnard, California

Don't use this Carmax location. They play the same games as the regular dealers. They made me go through three different pre approvals and on the forth it made my down payment go from accepting $450-500 to wanting $8000. All because they are calculating your gross income by taking your year to date and dividing it by the months. I told them that was incorrect and they said the lenders make them calculate that way. I called one of the lenders, Capital One, and they said that was not correct. They do not use that calculation. It's current hourly times 2080, which is what my original pre approval was. They also said the vehicle I chose PAID to get transferred had a feature that it didn't have. I've purchased two vehicles from the Oxnard location and each time I've had some kind of issue. I'll never use this location again. read more

Awful experience.... these guys make their sales staff, mechanics and complaint analyst at corporate all drink from the same cool aid. The 125 pt inspection is a joke. The car we test drove had brakes that went 3/4 to the floor and suspension that needed work as well as sun/moon roof repairs that had been declined by previous owner upon deeper investigation, sunroof repair is $2400. Brakes are $800. and suspension is $1250 an axle. When I asked to take car to my mechanic they said they could not allow this due to liability concerns. What BS. I have been buying cars for 50 yrs and never once has a dealer said you can't have the car inspected by your mechanic. And NO legit mechanic would ever say the brakes on this car were ok, unless like reviews on indeed.com state, carmax does not allow their mechanics to do necessary work on cars they sell. if you don't care about spending high inflated prices for a car and don;t care if it is safe and worthy to drive then go ahead and sip from the same cool aid as all carmax employees. All reviews of returns on cars even in first 48 hrs make me want to run as fast as I can from these people. Returns are said to be simple, but there are many stories online where people are stuck with a car that needs extensive work if, it runs at all and a loan to pay without a working vehicle. BAD BAD BAD! Shame on you CARMAX . Manager said were the biggest car dealer in US how could we be that bad. HA! what a joke reminds me of PAc Bell or Verizon, same corporate attitude... we don't care cause we dont have to. My dad sold cars literally from his death bed and I have never ever had such a horrible experience and I cut my teeth in car show rooms. STAY AWAY! They lie about their cars and are not transparent. read more

I had a great experience as a first time customer here. I purchased a Mercedes GLA 250, the team was helpful and I didn't feel pressured - they took their time and made everything hassle free. John Mehm was my salesperson, he's awesome! read more

CarMax - Used Car Dealers Near Me - Oxnard, California

I gotta be honest I had a terrible experience just wanting to visit today, I work around the corner from this location and on my way home I wanted to check out the Vehicle I ordered to come. I saw online it arrived to the location, so I thought I would swing by before heading home today to see it in person and then test drive it when it's less stressful on my appointment made for this Saturday. I pull up to the location today and start to walk the lot to see where the vehicle is located thinking it would be in a waiting area being prepared for Sat. But to my surprise there are tons of other costumers already inside the vehicle and fully looking and opening all of the doors unlocked, completely inspecting the vehicle. I had no idea it was free game for just anyone would be inspecting the Vehicle I had placed on hold specifically shipped for my reservation on Sat. I walked inside the sales department hoping to reach contact with Anthony the Sales Manager I spoke with earlier before making the appointment just to make a point of contact before coming in on Sat. so he could arrange me with the correct Sales Rep I would dealing with at my appointment. I walk to the front desk where I met an individual by the name of Kyle, I ask him for the Sales Manager that I was speaking to before Named Anthony. He replied "Which One" With a lackluster response like I was completely distracting him from 3 sales Employees standing behind him doing absolutely nothing. I addressed to him my concerns about other costumers completely crawling all over the unlocked Vehicle I reserved and that I wanted to make a point of contact for my upcoming appointment on Sat. He completely ignored every one of my concerns about the other customers all over the vehicle and that he was quite seeming annoyed after I explained to him that I wanted only make contact and not actually test drive a buy the vehicle immediately today. I have to be honest after my visit today I was really hoping I would have had a better experience Now I am extremely worried wanting to move forward. Now hesitant wanting to come in for a test drive if this is the type of way things are ran at this location. Location: CarMax Oxnard, CA read more

I was just considering buying out the lease on my Porsche that was terminating in three months. I stopped by carmax to check a possible price they could give me if I bought the car. I was struck immediately by the courtesy and professionalism of the place not to mention the absence of tiny rooms where deals are made at ordinary dealerships. You know the place where " let me talk to my manager etc, etc, etc " The haggling stuff goes on. I did not intend to sell my car! But an hour later after thoroughly checking out my car and their own staff contacting Porsche Inc I was handed a surprisingly wonderful casheirs check. They took care of everything especially all the form and busy work Porsche Cars expected me to do to buy out the lease. This place rocks. Kayla was nice at the end helping me arrange a ride home. Epic!! read more

I want to thank the Entire Service Staff that helped me with my car the passed two to three months. We were not able to repair my Air conditioning because the part had to come from the Manufacture and it was on Back Order forever!!! However, Car Max called Us every day to let us know what was going on with the car. They gave me a loaner for several months! They were so concerned about me, I was very impressed with their service. They all went above and beyond the call of duty. Thank you all for everything you have done to help me get my car fixed!!! read more

CarMax - Used Car Dealers Near Me - Oxnard, California

See all

Didn't sell my car to carmax because toyota was offering to match + $500 BUT Carmax was very nice and easy to deal with in terms of getting a quote. walked in with no appointment on a saturday around noon and was in and out in about 45 minutes later with an offer. A well valued offer. would've sold it to carmax if the dealer down the street wasn't offering $500 over carmaxs offer. read more

I wanna start by saying I live 1 hour away from this carmax. I only came to this carmax because they had a specific car I wanted. My problem with this location is that I called customer care 1 hour before I started driving over to carmax Oxnard. I let them know I would arrive at 6:30pm and if they would still help me out with a 24 hour test drive. The reason I called is because I would've arrived 30 minutes before closing on a Sunday and it was an hour drive for me. The customer service representative put me on hold and spoke to a representative at the Oxnard location and they confirmed that there would be no problem. I drive over to the location and I wait at the front desk. Leslie a sales manager there walks up to me and I explain why I'm there. She then tells me she has nobody available to help me out. I look around and there's 4 employees sitting around at their desks (not including the vehicle appraisal specialist). I tell her I just want to do a 24 hour test drive the paper takes no longer than 10-15 to fill out can you help me ? Leslie tells me she can't help me she has to do the closing procedures (it's 6:35pm at this point). She didn't know this but I used to work at carmax 3 years ago and my sales managers would've never told a customer no like that. The managers get an hour after the store closes to do their closing procedures. The managers I've worked with would've done it themselves even if they " didn't have an employee available ". I told her I drove an hour to get here, I called customer care and they told me they spoke to someone here. She said sometimes customer care says things they can't do in store. She offered to transfer the car to a closer carmax to me. She can transfer the car but she can't set me up for a 24 hour test drive.. I was just disappointed and amazed how lazy this Leslie character was. I told her I'd just look at the car then so I walked out to the lot, found the car myself and I actually liked it. After looking at the car I came back into the carmax sales floor and I see the same 4 employees lounging around and Leslie sitting down with 2 other employees just chatting. I never knew chatting around was part of carmax's pre-closing procedure. After walking past her doing her "closing procedure", I stood at the front desk to take her up on her very helpful offer to transfer the car for me because god knows I'm never doing business with Carmax Oxnard. Leslie didn't stand up to help me even though she watched me walk up into the front desk. Instead the appraisal specialist walked up to me and gave me a card to call customer care and get it transferred. I appreciate him even coming up to help us the best he could. As for the sales manager Leslie, she should definitely be promoted to customer. I never met such a lazy carmax manager. Maybe carmax should employ someone who isn't a fossil to be a sales manager. She's ready to retire it seems like she doesn't want to work anymore. I always thought carmax prioritized customer experience till I met Leslie. Way to accommodate a customer Leslie, you'll always have another customer to help right ? I hope someone reads this and has a closing procedure chat with her about this. read more

i bought a car a month ago and it nearly killed me and my family. I went in to do a trade and they wouldn't let me. They were no help. I was very disappointed. read more

CarMax - Car started melting on the freeway and almost made my family spin out. Then wouldn't turn off. - Used Car Dealers Near Me - Oxnard, California

These guys are great! No haggle pricing and no sitting for 4 hours while the "manager speaks with the finance manager" or whatever other bs story they tell you to make you wait. From start to finish it was 2 hours, including financing for a first time buyer with a co-signer. Our sales guy was Blake Bales and he did a fantastic job. read more

CarMax - Used Car Dealers Near Me - Oxnard, California

I purchased three cars from Carmax with no problem. In Irvine and Oxnard just never had a problem. I sold two cars to Carmax two new cars. No problem there either. Thanks, Carmax.!! read more

They sold me a car with a damaged tire, assuring me it was merely cosmetic and refused to change it. America's Tires took one look at it and told me the internal wiring was showing and really recommended I buy a replacement. Carmax is just a cheap place and I don't ever want to blame the employees for the company's decisions but I doubt I'll buy from Carmax again. read more

Half a star at best. Ordered a vehicle from NM paid the 249.00 After asking 5 questions. Wait nearly 3 weeks and the has a dent/cavern on the hood along with numerous scratches. Which was my #1 question. Are there dents and scratches? wound not have ordered if they were HONEST! Salesperson admitted they tried to touch it up but looks like they used Whiteout! Told no refund,noone to talk too! No help,ZERO customer Service. Would like my 249.00 refunded! Robert M read more

Definitely not recommend this place. Place was intimidating and stuffy. I was going to trade in my car and they have an estimate 10000 less than what they had previously given me in less than 4 months ago. When I called they said they have no control over the price they had given me. Not going back to this location for obvious reasons. read more

Went in there for a test drive appointment at 3:30 and I filled out all the documents online. And they ask for even more documents when I get there and try to pressure me into buying a car when I'm there to test drive one to see if I like it. Rene Espinoza completely unprofessional and really unprepared. Made me wait over an hour for a test drive saying they could not find the car when it should have already been ready for me when I got there. CarMax needs to do better with their employees and letting people know what paper work needs to be ready instead of having to wait for them over an hour for them to do a half ass job. Didn't even get to test drive the car because they couldn't find it in their lot. read more

The CS rep was polite and gave a fair value. Thank you for being quick as well. The location is easy to find.

Did everything online and went to pick up in person and when I got there they were writing a whole new contract and needing to proof of everything all over again. Shoulda known coming do the ghetto you'll deal with ignorance. Recommend online but that doesn't get you no where either. read more

Five stars for being super painless and easy to Work with. I called them to schedule an appt at 10 am and had a check from them by 8 pm. Seriously the easiest car dealing process w/no title in hand. read more