Fiona was great, sold my GMC purchased a Subaru- friendly, informative, helpful, smooth process Thank you Fiona

Went for a test drive. Sales guy lied about requiring insurance for it. Did not want to do it. So I walked. Dealers are crap and so are all who work there. They are taught to lie and cheap at every opportunity. read more

Do not buy a car from here, they sale unreliable cars with frame damage and mechanical issues. I bought a 4Runner TRD . Almost a month ago. After experiencing alignment issues I brought it over for service the car was there for about a week before I was notified that the car had frame damage. The car Was sent to a body shop for a frame alignment at that point I refused to take the car home and requested a refund. It's been 25day since the refund period has started with a bounce back for an incomplete payment attempt and no check has been issued to my bank . Since Save your self a headache. I don't recommend any one to buy a car from here read more

I had left a review before with terrible review. I then returned with the car telling them I do not want it. I had just had a death in the family and not only did not want the car, I had to attend a funeral. The young smart ass girl in the office came up to me and asked me when and what time does my flight leave to attend the funeral, WTF kid of business is this of hears. The other gentleman who wanted me to sign a paper that was misdated so it would have made me not get my downpayment back, would not change the date. I said I'm not signing something that has the wrong date on it. He told me I did or I would not get my money back. He then found out I was dealing with a death and here's what he said. If I would have known this mam I would have not .... I said so if you had known, you would have treated me differently I said. He put his foot in his mouth on that one. Everyone in the area heard this. I sure hope they walked out. Don't get taken advantage of by these F_ C K __RS read more

We would like to SHOUT OUT to Jimi our sales guy. We were there from 11:30 am and didn't leave till 4:30 pm on Sunday May 25th. We drove all the way from Riverside county because they had the car I was looking for. With all the glitches (technology ) aha, but not once he made my wife and I feel uncomfortable or awkward. He was great! Thank you Jimi for everything and helping me to get my wife in her VW Jetta SE. She loves the way you handle the situation. Customer service is her biggest priority and you went far beyond. Thank you, read more

CarMax - 2020 VW Jetta SE - Used Car Dealers Near Me - Oxnard, California

I know there's a lot of mixed reviews but I'm speaking from my experience and Jessica that help me selling my car I did the online quote and I got exactly what they quoted me I was expecting to pay a couple extra $1,000 cuz of all the stuff I read on Yelp but now they gave me exactly what they quoted me I drove almost 3 hours to get there and I was very nervous and very stressed because of all these comments on here but let me tell you if your car is in decent shape and you don't lie about the condition and are up front and honest there should be no problems thank you so much CarMax what a relief I don't have any more car payments thanks to you read more

DEE IS AMAZING!!!!!!! ASK FOR DEE YOU WONT REGRET IT! We loved her honesty, her professionalism and her personality! She makes you feel like family. I swear she could be my cousin now! I think I'll invite her to thanksgiving! Lol The process was simple and hassle free. She walked us through the paperwork found us the right Tesla and made sure I was ready for the all electric lifestyle. Carmax is top tier. The wait to get to the signing station was super long . That was the longest part of the whole process but Dee set the expectation from the beginning she told us that would be the longest part. We had fun joking with dee while we waited though. Carmax great job!! Love this company !! read more

I bought a car six months ago and the check engine light kept coming on about two months after purchasing this suv so I was constantly taking my car in for the same reason and Carmax kept telling me if was different minor issues. Then about six months later the engine light is still on and now I am hearing a bunch of water noise coming from the dash board area. Carmax made a comment that it was from getting my car washed which I thought was very strange for them to say. Carmax finally tells me that the coolant is completely out and that I need to take it to Ford. Ford tells me the coolant went into my engine and damaged the whole engine. I have been without a car for a month now and still waiting for this car to get fixed so I can get out of this car that I thought would be reliable. I have never had such a horrible situation from any dealership and this is the worst experience I've had to deal with. Carmax sold me a complete Lemon! read more

I went online to get an offer for my car. I was surprised how easy the process was. I accurately answered the questions and they sent an offer via email. The offer was really good, so I made and appointment, the same day, and drove over there. First let me say, when you walk in the door, there's a friendly and knowledge person to greet you and direct you based on your needs. Next, they asked for my key and another very nice and friendly person evaluated my car, right away. He took pictures, checked inside, outside and under the hood. The data he collected was passed on to the evaluation team and they presented me with an offer. The offer was exactly what they sent via email. I agreed on the price and 30 minutes later I signed some docs and was handed a check. The person then asked me if I had a ride home and I responded I would request a car to pick me up. He said we would be happy to request a lyft car for me. I was so pleased with the entire process and professionalism of the Carmax staff. I highly recommend Carmax and would not hesitate to use Carmax in the future. read more

Sold my car here and had a great experience. Your experience starts online. Everything will be easier for you if you go through the necessary steps online and then make your appointment. Depending on the condition of your car, you'll get an online estimate that will then be verified on-site. In some situations, you will not get that initial appraisal. Still make an appointment and go in. The site itself is huge. Your navigation via phone should get you to customer service. I was greeted warmly and everyone was nice. There are two steps that in can keep you there 2-hours plus. First is the checkin and then verification of the state of your vehicle. After that they tell you the exact amount they will give you. I was lucky and got the same amount quoted online which was the KBB. My car and my situation were, however, not complicated. You may have certain demands or expectations that complicate matters. My process up until this point took about an hour. After my final appraisal, they work on the paperwork and cut the check. Again, it's only as complicated as your situation makes it. I was not complicated and had everything they needed. Done in an hour. From start to finish they make it work for you. Just make an appointment, know what you need and your chances of a smooth time are increased. My appointment was on a Thursday at 4:00. There was no line for me. Good luck! read more

Had a great experience buying a car here. I would recommend going to Abel because he was patient, kind, amazing making my child comfortable, and overall amazing! 10/10 come back to him again read more

My experience with Carmax was awful. We started with Dee, who was PHENOMENAL--very professional, informative, and kind. Unfortunately, when we had the final meeting she wasn't there and we ended up working with Fiona - a disaster. She didn't know how to do her job, she was overly suspicious to the point it looked as if we came to scam someone. She was constantly talking about people taking off with their cars and paperwork scams. At one point I just wanted to get up and go. The manager who claimed to have worked that job for 15 years claimed he never saw it and has no idea what the house deed was?! Shocking. I would never go back there unless I have the privilege to work with Dee. She deserves all the praise and recognition. If she wasn't there for our first meeting, I wouldn't go back. Ask for Dee if you want respectable service. If she isn't there - make an appointment with her. Five stars for Dee. read more

My friend bought a used car here last week. She took it to her mechanic and he told her it had been in an accident. Car fax confirmed that. She called to arrange to return it. The person she spoke to was not the slightest bit surprised or remorseful. He told her they sell cars that have been in accidents all the time. When we came down to return it and get her money back, they blamed Equifax for not telling them about the accident or said maybe someone missed it with the paperwork. I feel like they are terrible, taking advantage of people who need a car and don't have a lot of money. They kept her waiting to sign the paperwork over an hour. Don't go here! read more

Sold a car to carmax.... Price quoted on line was the same price offered Yvette in the business office was outstanding Patient and helpful A valuable employee Yvette is the reason for 5 star Yelp read more

BEWARE OF POTENTIAL RETURN PROBLEMS. Another example of a large corporation who just wants to quickly move people and their money through with little care for any problems that might come up. We returned a broken car within their return window, filled out all the required paperwork, received a refund, yet continued to receive DMV renewal notices on it. We were told by them that the title would be transferred once it sold and the new buyer filled it out. What? That's lazy. It's YOUR cost of doing business to properly transfer back a returned vehicle. We continued to get these notices until it was delinquent and then were told it was our problem to work out with the DMV. Not a single person was willing to help us, they just kept passing us off into the maze of bureaucracy. All it would have taken is one person to listen and correct and follow through on a pretty simple processing problem, but they were nowhere to be found at the Oxnard CARMAX. Amazing. Selfishness, dishonesty, and greed win again. Don't be fooled by their slick marketing and fake friendliness, behind it is a bottom line at all costs. Never again. read more

THE BEST!!!! i had some life changes where i bought a car through carmax, then needed to sell it 3 months later, hence the frown in the picture. Carmax was so amazing and understanding about my situation and gave me more than anyone else would for my 2021 subaru crosstrek. i was so sad about selling it back so soon but they made the process so easy and hassle free that i was in and out with a check within an hour! Thank you again for hearing and understanding me and helping so much!!! read more

CarMax - Used Car Dealers Near Me - Oxnard, California

We had a great experience buying a vehicle from CarMax. Very easy process start to finish. Very professional people. We were also given a 90 day warranty for anything we may have discovered after we had the vehicle. Would definitely recommend. read more

Wanting for a trade-in appraisal that was supposed to be 30-45 minutes. I was there for over 2 hours. The back office seemed to have misplaced my paperwork and my keys. I'll never go back again. read more

No one is more surprised than I am giving a "used car dealer" five stars! Everything about my experience with the Carmax in Oxnard was five stars*. It took nearly two months of searching to find the exact vehicle, a Mazda Miata, and finally they had the one. Before walking in the door I knew almost to the penny how much the 'out the door' price as to be. Did the 24hr test drive and are, as I write this, about three weeks into the 30-day return period. We've had the vehicle to our mechanic and they agreed the car was in excellent condition. The process was relatively quick. There are some paperwork issues which should be streamlined a bit, but I'm impatient like that. There is no reason to for the staff to have to enter the same basic information over and over on different screens. That stuff should automatically populate... jus sayin' Still we were out the door in about an hour and a half. A word about the staff. Everyone we dealt with was great, especially our 'salesman' Andrew. Over hearing all the other conversations taking place throughout the 'sales floor' I think it's fair to say they all seemed to be productive, friendly and helpful. Shockingly I even purchased their aftermarket warranty. I know, I know... never ever... but this one is different in a few ways. First the coverage is good at Mazda dealership, and number of local 'approved shops' or a Carmax shop. Plus we can can it at anytime and received a prorated discount. *Actually had a bit of luck there. The vehicle we wanted was a Mazda Miata with the retractable hard top, as opposed to the soft top. One kept showing up as a soft top. I noticed there were no photos of the top up. All the pictures with the top down the deck lid looked like the RF. Since I had been looking at hundreds of these online I called the lot where the vehicle was and asked if they could send me a picture with the top up. "No problem, happy to." and sure enough it was the hard top version! I thanked them for the picture and they offered to deliver it free to the Oxnard lot which was closer to me. read more

Be ready to sit around for a couple hours when you come here for pretty much anything. If you are getting a quote, and plan to sell do it at the same time. Or you'll have to wait 2 more hours when you come back. read more

100's of vehicles & no sales people available. Almost like not interested in selling. Mind-boggling.

Dee was absolutely helpful and really cared about my particular situation, she went out of her way to make sure I got the best car possible and truthfully I will always be grate for people like her. She deserves a raise for sure. read more

Dee!! She's a true professional very informational and helpful she is the best car salesman out there. She really knows how to make sure to get the job done while being extremely knowledgeable and letting you know the different alternatives that are available for you, she also made me feel welcomed and didn't judge me or try to point me out to be someone I'm not. What a pro! Thanks a ton for getting me into the vehicle that I wanted and making my experience pleasant and a joy. We wish nothing but the best for her. Also Dave is a great manager he made sure to handle my account with care and was patient when explaining what's needed to finalize the deal. read more

My experience trading in my 'OG' car ..lol for a new ride was incredible. Dee was extremely helpful throughout the process--ask any question, and you'll always receive a genuine and thoughtful answer. read more

2nd time purchasing a car from this specific dealership. My other review was positive feedback and great feed back on the salesmen. Same thing on this 2ndtime purchase. Kyle helped me purchase another vehicle and he was great!! Super helpful, super patient while I kept adjusting my budget and looking at different cars. With covid the protocol is a bit different so I commend him for being patient with me during this time. I was so very happy with the car I purchased and so glad I got to compare it to other vehicles simply by having Kyle be patient and so kind to let me test drive a few. I can honestly, customer service all around from sales man to business office and financing, everyone is always so amazing!! There is seriously no other option of car dealerships for my family to purchase a vehicle other than Carmax, Carmax of Oxnard that is!! The car I purchased is beautiful, very clean and definitely very happy with my purchase and experience! read more

The truck we purchased had issues from the very beginning. Sales manager and service manager both ignored calls and messages. So disappointing. First 100 days we've owned the truck we've spent $3500 in repairs. read more

Dang was very helpful and knowledgeable about the selling process. He was also quick to answer any questions that we had. Overall had an amazing experience buying my car! read more

Very nice people there they are helpful and take their time with the customer will definitely recommend to other people

Recently decided to sell our car and could not believe how easy it was to do on CarMax. Initially applied on line, got an offer, came in and bingo, the deal was done. We were out in 45 minutes with a check in our hand. Without exception the employees there were efficient, polite and accommodating. Facility was clean, ample parking and indoor seating. Highly recommend. read more

Couldn't have gone smoother selling my car today. Everyone was friendly. Took about an hour and I left with the money. They do all the DMV stuff and pay off your loan so it's super EASY. I do not see myself ever doing a dealer trade-in or private sale again! read more

I'm warning those through these tough times. We have purchased 3 cars luckily we changed different loan company for 2 of the 3 cars. Unfortunately CarMax doesn't care if you're in good standing. My husband lost his job due to Covid so since April when everything closed down and people lost their jobs my husband being one we couldn't pay our monthly payments. CarMax was the only company who was not willing to work with us. We have never faulted on our loans until Covid. My husband has talked to them and they didn't care at all and finally they came to repossess the car. We are barely getting through with my income and it really saddens me that CarMax didn't want to work with us. Every other car company let us hold off on our payments except CarMax so now we are at a loss! I'm really sad that they are the only company who was not willing to help us. read more

Today is 6/16/2023 and I went to pick up my car. Again, extremely terrible experience with less than the bare minimum done. I escalated the damage to customer service requesting to speak to the general manager, as I felt the service manager was handling the situation appropriately or seriously. The service manager promptly called me, and we spoke in great length. I voiced my frustration and concerns, and although I was not confident that they would fix the damage appropriately, he gave me reassurance that him and the team would take care of the problem. In addition, he offered to reimburse me $200 towards a thorough detail of the car for the inconvenience. I picked up the car today, and the quality of the repair very poor. The paint does not quite match, there is overspray on my wheels, tires, headlights, rubber gaskets, plastics, there is lots of texture in the paint, and some parts were legitimately just sprayed over. In addition, they "fixed" one of my wheels. When i bought the car, one of the wheels had curb rash, which I could have lived with. They were not authorized to do this repair, and made it worse. The wheel "repair" paint does not match, is already peeling off, and they oversprayed the tire. Nothing was prepped correctly or covered. This paint repair will last 1 year tops. Not only will this quality paint job ruin the value of my car, but this work will come up in future reports, which will also have an effect. Again, I voiced my frustation to the service manager and the responses I got was "Well, thats why you're getting reimbursed $200 to detail the car." Okay, so I get to waste $200 and about 2 hours of my time to have the car detailed to fix more issues caused by you and then wait for you to mail me a check? When I pointed these out to the service advisor, his response was basically "Well, we only do very minor detail work." I plan on escalating this as far as it can go until this is resolved appropriately. For anyone reading this, avoid this dealer all together. Avoid the service department, just go to a real dealer or a mechanic/body shop that you actually trust. If you choose to take it here, take plenty of pictures of the car while its in their lot before you turn it in. Compare those pictures to the car when you actually pick it up. read more

Carmax offered me $7,200. I then took the car in and they lowered their number to $4,000 primarily because there was a check engine light on which they never asked about though I was unhappy with them mentioning my mileage also, though I actually had less miles on the vehicle than I submitted as I wanted to avoid that exact situation. It made me believe that this was a trick to get me in or incompetence. I fixed the problem for about $1,200, asked Carmax if there number is now $7,200 again or...? and never received a response. In contrast, Carvana indicated they would pay $6,295 but after looking at photos and discovering there was a check engine light, they said they wouldn't purchase unless that was taken care of. At least they have the courtesy of letting me know before I came in. Car tracker had a video call with me and paid me $8,000. They picked up the car without me having to go in, and they took care of the paperwork except for filing the the DMV release of liability, but they will help as needed for that. They asked what I wanted to sell it for, so I suggest figuring that out before submitting. read more

I'm giving 4 stars but they could have easily received a solid 5. Decided to sell my jeep, while I was brousing the parking lot I wanted to check out a few Compact luxury cars, I'd been eyeballing the Genisis line of vehicles, and just my luck they had one. It doesn't take much to twist my arm so I bought it. It a smooth process, everything went a good as it could. I took the car home and we discovered one of the remotes was not working properly, as per CarMax recommendations, if there's an issue within the first 40 days, schedule an appointment with CarMax, and they will handle it. Only 1 problem, they don't return your calls, I called 8 times, even spoke with the manager, still no return call. Fortunately, it's still under the factory warranty so I made an appointment with Genisis. Their sales department is on point, service is a joke. For the service rating I'd offer a big 0 read more

WOW! Seriously impressed. This is my second time getting a car appraised at Carmax. This first time took hours but it was relatively easy. The wait was just a big long. Today, I showed up and everything was different. They were 100000% prepared for covid and social distancing. I made appointment at noon, showed up and no more than 5 minutes after checking, I met Aaron who asked me a few simple questions and told me that Elvis was on the way. Elvis asked me to open all the doors, hood, and trunk. He expressed he didn't want to touch anything and that if he needed to, he would sanitize it after. AWESOME. He inspected my car VERY thoroughly and told me that he would bring in the info and a quote should come my way soon. I saw in my car, ordered lunch and before I even confirmed my lunch order, Aaron came to my car with an official offer!! This was SO fast, SO easy, SO great!!! I'm so glad this was so easy because I was dreading waiting hours. I was in and out in less than 30 minutes. Thanks, Aaron and Elvis! read more

Have a 2016 Honda Accord LX 97,700 miles interior was good exterior small fender bender was offered $ 9400 low ball offer was told its going to go To auction then he reversed his comment that it is going to the lot Pass look elsewhere to sell your car there was fat to make money read more

THE WORST SERVICE EVER!!!! (OXNARD CARMAX) My friend and I went to test drive specific cars today. The is 2 people there who wanted to buy cars today, I even had a $5000. cash downpayment with me and was ready to drive one home! The person was assigned to us COULD NOT CARE LESS!!! What an CRAP attitude, not helpful, not friendly, not knowledgeable nor interested in answering reasonable questions. He was on his phone talking to someone in the beginning of the process, I interrupted him to bring him back to task. I had to interrupt him again in the middle of the process when he went outside and was having a conversation with a coworker as I waited for him to bring the key for the other car. It was not about the test drive. He was simply putting his personal biz before professional biz!!! After test driving the first car, which was ok but the listing on window was WRONG. It stated the car interior was LEATHER, it was cloth. I asked about a price consideration for the error, he just said, no! It doesn't effect the price. Really? BS! it certainly does, fix the mistake!! The second car I drove I wanted to buy, it drove well but upon inspection there was a really bad repair job, very visible on drivers side. When I came back I asked if there was a car fax, response, no, we don't do that, WHY? I said I'd like to know about the accident status on the car, what's been repaired and current condition. he pulled up something on the computer that said it had been in a collision. That's it, no repair record or report of damage? Then his attitude really kicked in! The face, the demeanor was like, how dare I ask him anything. I asked him to come with me to show him the damages, on the walk to the car I had to ask him why he was being defensive? I literally had to remind him that I am allowed to ask questions and that I had concerns that there may be some issues from the the collision. He began to argue with me when I expressed my concern about possible frame damage until we got to the car and I showed him the rear panel popping out and the double sided tape sticking out in a botched repair attempt and the side panel chrome that was mis aligned (usually result of collision) That I'd like to have a look under the car to check plastic parts (as you could see little something down under) I wanted to know actual condition of struts, brakes, axel, frame, rust, etc... He saw the damage and said, "yeah, that's not good" He knew nothing about either car I drove and was not interested in putting ANY effort into finding out anything about them for me. He Just asked me 3 more times do I want to see something else? I said, we had to go now, but I'd like my questions answered. he said he'd get back to me. Yeah sure you will, and I've got a bridge in Brooklyn for sale cheap!!! Additionally he gave my friend looking to purchase a different (specific)car the wrong information about an option she saw listed on the website before we came to the dealer to test drive these specific cars. AGAIN he was wrong even though he insisted the car did not come with that option.HE WAS WRONG AGAIN, IT DOES and the one on the lot had it too. Dude, You missed out on 2 sales today, Your attitude sucks! Maybe consider a career change? Starbucks is hiring... This place it a total CRAP shoot, and the house always wins read more

Purchased a truck from this location last weekend. We were really impressed to find out we could have a vehicle transferred to a different location, so had the truck moved from LAX. They immediately put the truck on reserve for us until we could get there to see it in person, up to 7 days. We were able to make an appointment and could even test drive the truck for 24 hours if we wanted. One thing I really appreciate about Carmax is that they don't negotiate on the price. They also aren't doing a 5% markup on sales price while dealing with low inventory during this pandemic. We were able to start filling out purchase paperwork before we returned to the dealer. The initial paperwork process felt easy and moved quickly. However, once that was done, we were told 4 people were ahead of us to sign the final paperwork and to wait until we were called. My husband ended up asking about how long that would be and we were told an hour. That hour turned into an hour and a half. Having already finalized the deal, it didn't make any sense to need to wait an hour and a half to sign more paperwork. They did wash the truck we bought and filled the gas tank before we left. Antjie helped us and she was very kind throughout the process. Cross helped do the final paperwork and was also very nice to explain the process, as well as dealing with us feeling very impatient having had to wait as long as we did. I would return to Carmax again if the wait to finish signing paperwork is immediate and not with an hour and a half wait. read more

CarMax - 2020 Tacoma TRD Off-road - Used Car Dealers Near Me - Oxnard, California

I though went I took car back to get the shock fix bolt they would check their work. But on January on the shock was replace was making noise. So I went i decide to walk in on January 10 thinkin they will have priority to check. But they offered me an appointment until January 23 almost 2 weeks later. I decide to give another chance and I took the appointment . When I show up to the appointment on January 23, they told me they have to warranty the shock. Offering another appointment due to shock not in stock. Can't believe that they couldn't order from an auto part such as Oreilly, auto zone, Napa they all have that part in stock. I confirmed. Not even offer me a rental car. Only offer from CarMax was we gonna have to schedule for January 30. On my appointment day morning I get a call 30 mins before my time saying part wasn't there yet. I don't think this place puts any priority even after they messed up.. Hopefully corporate looks this and starts evaluate o train better all their employees. Oh let's not forget I got a online survey and ask for manager to call me. This survey was like a week ago and still no phone call yet. read more

CarMax - Shock lower bolt missing - Used Car Dealers Near Me - Oxnard, California

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Got an online offer for my car. Drove to Oxnard for inspection. Took all of 15-20 to inspect. Waited another hour for my offer. It was $10,000 lower than my online appraisal. Tried to tell me the inspection detected some transmission problem. What a joke and a total waste of time! DO NOT TAKE YOUR CAR THERE!!! Wish I had listened to those who said the same thing. They're literally trying to steal a great car. My mechanic of 30 years experience totally disagreed with them! read more