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CarMax

3.0 (167 reviews)
Closed 10:00 am - 9:00 pm
Updated over 3 months ago

Services - CarMax

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Krissia G.

Decided to stop by this Carmax as we were passing by, I was already pre qualified through capital one and was car shopping around online but I decided to give this location a try! For it being a Saturday we didn't wait to long to speak to a sales rep. Hicham was AMAZING!!!! Omg the best sales rep I've ever encountered. He was professional, attentive and answered all our questions. We feel in love with another color but unfortunately it was on hold for someone else that was interested in. He showed us one that was about same price, little less mileage and in white and automatically we fell in love! We missed it when we were looking around. He made our transaction easy and quick. We have nothing negative to say about the experience we had. We will definitely recommend this location and Hicham.

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Mileena C.

Mark helped me and my husband purchase a car here. He was amazing! and very patient. We were looking for a car that was a best fit for our family and we found it with his help. The process as far as paperwork was very seamlessly done. If I needed another car I would definitely come back or recommend anyone else to come here. Thank you Mark!

Joyce L.

We were looking to trade in our Kia for my husband. We went in on an early Saturday morning to CarMax. We were helped immediately, salesperson was young but knowledgeable. We knew our price range and the type of car we wanted and looked outside in the lot of what was available. We were looking for a regular sedan but noticed an SUV in the lot that was just bought in. The salesperson said he wasn't sure if it was available yet but will try his best. We were able to get a great trade in for the hatchback that only had 5 months usage and a little over 1000 miles! We were thrilled! Process from cleaning out our car to signing paperwork took about a little more than 2 hours.

Empty store and I still waited over an hour for them to even get my keys.
Francisco J.

This used to be my favorite car dealership. Unfortunately, the level of service has decreased incredibly. The sales team, management and front office were pleasant and attentive. During my most recent visit, I felt a sense of "I don't care" from everyone, including sales staff, management, and even on the appraisal side. It feels like they are not being cared for from the top down, and the attitude shows. Typically, I would chuck this to someone having a bad day, but not when three people have the same attitude in the same store. Elliott, the appraiser, was pleasant and professional, though.

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5 years ago

I used to really like Carmax but this place is terrible. Customer service skills are non existent.

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Off Lease Only - Orlando - My girls got a new sled

Off Lease Only - Orlando

(252 reviews)

Orlando International Airport

I recently purchased me vehicle from here it was such and smooth and easy process I would 100%…read morerecommend coming here they walk you through every step my sales rep dajesha was amazing!!!

Title: Misleading Listing, Broken Promises, and No Resolution on Repairs or Return…read more I recently purchased a used vehicle from Off Lease Orlando. To begin, I was initially working with one salesman, but due to my inability to get in contact with the original salesman despite repeated attempts, I was eventually transferred to another salesman to complete the sale. This inconsistent communication and conflicting information continued throughout my entire dealings with this dealership and their staff. The vehicle was advertised and sold to me as an all wheel drive (AWD). However, when the car arrived, it was discovered by my trusted mechanic that the rear-wheel-drive system had been removed, meaning the car was not all wheel drive as described. This was not disclosed before the purchase and is a major misrepresentation of the vehicle's drivetrain. In addition, I found multiple undisclosed issues at delivery, including: * Additional miles on the odometer beyond what was expected or reasonable for a car "delivered on a truck." * A tear in the driver's seat, scrapes on the rear driver side panel, stains and tears in the roof cloth/headliner, problems with the rear safety sensors, and two front tires in need of immediate replacement. The delivery process was also misrepresented. I was told it would be a simple and straightforward shipment, but the car took 10 days to arrive, during which I received little proactive communication. I was initially told the car was delivered on a truck, but the odometer reading at arrival suggested it had been driven a significant distance rather than transported as promised. I was told I had a 5 day return window that started once the car arrived. However, once I discovered the misrepresentations and defects on Monday following the Sunday delivery, the dealership changed its explanation and claimed the return period actually started when the paperwork was signed, which was not what was discussed during the purchasing process. This policy was not honored, and I was effectively denied the return window I was led to believe I had. I was not able to get the car returned, nor did I receive any refund or reimbursement for repairs needed to address the items that were falsely described or misrepresented in the listing and during the sale. Overall, this experience highlighted serious problems with false or misleading descriptions, inconsistent communication, and an unwillingness to honor the promises made at the time of purchase. Potential buyers should be aware that this dealership may not always follow through on what is promised and that important details--especially drivetrain, mileage, and condition--can be misrepresented in the listing or during the sales process. This dealership has also been found to be very difficult to communicate with via phone or email. I would advise future customers to carefully verify the vehicle's configuration, get all promises (including return policy, delivery method, and who will be handling the sale) in writing, and get a thorough inspection before finalizing paperwork regardless of what is verbally promised.

Enterprise Car Sales

Enterprise Car Sales

(12 reviews)

South Orange Blossom Trail / OBT

We needed to replace my car recently due to its age and figured given the cost for…read morerepairs/maintenance over time, we might as well just upgrade our vehicle. After going through 3 different dealerships, we came to Enterprise and they couldn't have made the process easier and simpler. On my first round with them, Jose helped me find a vehicle. He went above and beyond to work with me and my foot hadn't even hit the door yet. Over the course of a week, he scoured the inventory across several locations and worked with a very picky Yelper finding him vehicle after vehicle. We landed on a Chevy Spark that, while it seemed nice, I just wasn't sold on. At that point, I needed a break from car shopping, so I thanked him for his time and told him I'd let him know when I get back to it. Flash forward a month. I get to a decent point and hop back onto the hunt. Unfortunately, Jose wasn't available the day I walked in. John was the first rep to greet me and was just as helpful, friendly and professional. It's clear that Enterprise treats you like a genuine person and there's no pressure for anything. They make sure everything is clear from the beginning and will work with you on getting car payments as low as they can for you. I walked away with a 2019 Nissan Sentra with 60,000 miles and I couldn't recommend Enterprise more.

Needed a family car just about asap. We knew exactly what we needed and it was accomplished with…read moreease. Got the application, car, dp & everything resolved the same day. If you know the car, have your money ready this is the place to go. No time wasted. Thanks Mr. Car and Brett! No argument it's one of the easiest dealership experiences I've ever had.

CarMax - usedcardealers - Updated May 2026

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