I recently purchased me vehicle from here it was such and smooth and easy process I would 100% recommend coming here they walk you through every step my sales rep dajesha was amazing!!! read more

Title: Misleading Listing, Broken Promises, and No Resolution on Repairs or Return I recently purchased a used vehicle from Off Lease Orlando. To begin, I was initially working with one salesman, but due to my inability to get in contact with the original salesman despite repeated attempts, I was eventually transferred to another salesman to complete the sale. This inconsistent communication and conflicting information continued throughout my entire dealings with this dealership and their staff. The vehicle was advertised and sold to me as an all wheel drive (AWD). However, when the car arrived, it was discovered by my trusted mechanic that the rear-wheel-drive system had been removed, meaning the car was not all wheel drive as described. This was not disclosed before the purchase and is a major misrepresentation of the vehicle's drivetrain. In addition, I found multiple undisclosed issues at delivery, including: * Additional miles on the odometer beyond what was expected or reasonable for a car "delivered on a truck." * A tear in the driver's seat, scrapes on the rear driver side panel, stains and tears in the roof cloth/headliner, problems with the rear safety sensors, and two front tires in need of immediate replacement. The delivery process was also misrepresented. I was told it would be a simple and straightforward shipment, but the car took 10 days to arrive, during which I received little proactive communication. I was initially told the car was delivered on a truck, but the odometer reading at arrival suggested it had been driven a significant distance rather than transported as promised. I was told I had a 5 day return window that started once the car arrived. However, once I discovered the misrepresentations and defects on Monday following the Sunday delivery, the dealership changed its explanation and claimed the return period actually started when the paperwork was signed, which was not what was discussed during the purchasing process. This policy was not honored, and I was effectively denied the return window I was led to believe I had. I was not able to get the car returned, nor did I receive any refund or reimbursement for repairs needed to address the items that were falsely described or misrepresented in the listing and during the sale. Overall, this experience highlighted serious problems with false or misleading descriptions, inconsistent communication, and an unwillingness to honor the promises made at the time of purchase. Potential buyers should be aware that this dealership may not always follow through on what is promised and that important details--especially drivetrain, mileage, and condition--can be misrepresented in the listing or during the sales process. This dealership has also been found to be very difficult to communicate with via phone or email. I would advise future customers to carefully verify the vehicle's configuration, get all promises (including return policy, delivery method, and who will be handling the sale) in writing, and get a thorough inspection before finalizing paperwork regardless of what is verbally promised. read more

Purchased a vehicle from this establishment only for them to repossess my car and not because of nonpayment, it was because they took advantage of a young first time buyer who was gullible and took my $8000 deposit as well. They gave me a car without verifying my employment. After I returned the car without any kickback they still did not return my deposit especially when I don't have a contract with them. On top of everything, they took the car from me and stranded in Orlando. I live in Pinellas County! Every time I called for my return, I kept being out on hold or sent to voicemail. DONT DO BUSINESS WITH THIS COMPANY read more

So you have to understand, buying a car is NEVER fun. Its a long experience, especially with test driving cars and preparing to get a loan. It's just not fun. Sales people are there at the end of the day to get you to buy a car. I will say, I don't have too many negatives about this place. There are a couple gripes I have but they are small and over all, I was treated with respect and the people are friendly, even when I came in and thought I was going to change my mind and exchange my vehicle for something cheaper, they were nothing but nice to me. Khaleed, Dallip and Omar were the ones who helped me. And they were thorough with everything including the loan process and the price. Prices for vehicles are higher than ever so that in it self was stressful but that has nothing to do with the service and the people I worked with. The only thing I would have loved is if the process was sped up a bit (but that was no ones fault and it comes with the territory) and if they changed the music. They played house music all day. So for 7 hours that's what I listened to. It might be a sales tactic to try to get people to buy a vehicle. Who knows. Overall, this place is worth a look. read more

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They have so many hidden fees. The price you see in not the price you pay. They talk a good game, I wish this business was honest. And the process took way too long, 4 hours. The people are nice but I would never buy from them again and I need 2 more vehicles. read more

They just had me come down to test drive a car with metal on metal brakes. Even the salesperson was frightened. I couldn't in good conscience even test drive for fear of the vehicle and our own well being. Never again. I will buy elsewhere this week read more

Bought my daughter a car at the Maitland location. The tires were bad on the front and they promised in the agreement to replace them. They tried to put a larger tire size on and it was not even the same brand. I called the manager/owner out on this and he said he couldn't get the tires so if I would go get them put on somewhere, he would pay me the cost. He totally lied and never paid. I texted him numerous times and after excuses, "the check is in the mail". Never arrived. Very dishonest and unprofessional business. Go somewhere else to buy a vehicle!!! read more

I can't say enough about my second experience at Offleaseonly.com This is the Best affordable, hassle free auto dealership, I've ever dealt with from time I walked in the door and was greeted by Reda in the parking lot packed with amazing selections. Reda treated us with the most professionalism for a car salesman. Very polite and explained all the paperwork with detail and made out buying experience just as wonderful as purchasing a brand new vehicle. Thank You Reda! read more

Off Lease Only - Orlando - New wheels - Used Car Dealers Near Me - Orlando, Florida

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They lie to get you in the shop all cars have accidents floods or big damages watch out

Test drove a car. I liked it. I asked how much it cost they told me a number I was fine with. I asked for the paperwork to take to my bank then they started giving me the run around. They finally gave it to me the next day, went to the bank got my finances squared away and they called me to tell me they had a new number. I asked for the updated paperwork and they waited until my bank closed to give it to me. These guys are liars and time waisters. So used car salesmen. They just won't take yes for an answer. I basically begged them to sell me a car. But because i would not finance with them they didn't want to sell. read more

Best experience I have ever had buying a car !!! Salesman Juan Cordoba is really a good person and was like hanging out with a friend. I also worked with Christopher and finance I was able to get me a better interest rate than I had already had preapproved for myself. These are people of high integrity. Honestly the best experience I've ever had buying a car. read more

Off Lease Only - Orlando - 2020 Infinity Q60 - Used Car Dealers Near Me - Orlando, Florida

Definitely a new feel for a car dealership. You pick out a car on the lot; go inside and buy it on a computer without sales personnel over your shoulder betting your life on their comision read more

This is an overdue review to finish this draft. Now I'm finalizing this review. This was on 11/23/2018. This is my first time in a place where "customer is a priority" was not implemented. Not only that, I was devalued as a customer by the "General Manager". Yesterday, on Black Friday, I knew that it was going to be busy, so I did my homework on a specific vehicle (Mustang) that my wife and I was interested in so it can be an easy quick day. My sales associate Tavaris was great. He said to me everything he needed to tell me how off Lease Works. He was clear and he demonstrated, customer needs first. I was looking for specific qualifications of the vehicle I chose. According to the Carfax, The Mustang had a front collision. Once, I was able to see the vehicle, the left fender was popping out. (it does not show on the pictures online, you need to really zoom in to see it.) As well as the front part of the car, it was not aligned properly. I tried closing the hood, and it didn't close properly. I asked Tavaris about it and he said that, whenever they sell vehicles from a collision, it is inspected before they sell it. So it is ok to drive it. I then asked about a second key, he said that it didn't come with it. I expressed that I needed it and he offered a person who comes to Off Lease And make copies for customers for 50% off. I said I can't do that do that at the moment. Then he said you can express it to the general manager and see what he says. General manager Patrick comes. I explained my concerns to him as I expressed it to Tavaris. I explained to Patrick It should be free if I am getting the vehicle the way it is. He then said "unfortunately I can't do that, so If you have any questions or concerns speak to me later because I am selling a Porche that is $80,000." I took a moment to not say anything about it and kept talking to Tavaris as if nothing happened. I decided not to get the vehicle and I left my information there. But honestly, if I am not valued for getting a vehicle at 20k, then I will certainly not give my business where I could have been qualified for 3 to 4 vehicles at the price of the 80k. Thanks but no thanks. Never will I buy a vehicle here. read more

Offlease Only is well-known for their vast car selection, so when we were considering upgrading our Chevy Volt for a newer year, we knew we could view a wide range on their lot. Sales Associate Tavaris Camille had an answer for all of our questions and accompanied us to see the vehicles. No pressure, no sales speech, just a great, knowledgeable guy. We left with the information we needed to make an educated decision, and when we came back, Tavaris made sure the car shopping experience was filled with quality, kindness, and smiles. Competitive prices, great interest rate, and minimal fees: Offlease Only will be a strong recommendation from us moving forward. When you go, make sure to ask for Tavaris Camille!!!! read more

Off Lease Only - Orlando - Offlease Only location: Narcoossee Rd, Orlando - Used Car Dealers Near Me - Orlando, Florida

Firstly I was dealing with Miami and the three agents there gave me inflicting information and just tried to rush me to buy the car. Not impressed. So I called Orlando. I talked to Benjamin Lupo (I believe) and he was absolutely fantastic. Now I am buying a car just because one man had exceptional service. Thanks Benjamin. read more

*Read this review above all others* First, I will start with the good... we (my husband and I) interacted with Mitch, Luis, Ken, Husam, the front desk and the folks that let us out to test drive, they were all wonderful people! Because of them only, this review get more than 1 star. Second, here's what made us hesitant to close the deal.... 1) We were told we could go ahead and test drive a 2021 Acura RDX, it was dead. And needed troubleshooting and ultimately a jump. Not a good sign. 2) We test drove two 2021 RDXs... multiple accidents (some quite serious) and multiple owners between them. Give this alone, they should have been willing to budge on the price. Add to that: No dealer warranty, buyer can only come back for an exchange, but you only have 5 days to do so. Smh. Lastly, here's what made us take out business elsewhere... We explained to Luis that we were not feeling comfortable with moving forward with either vehicle given the multiple accidents, multiple owners, and sucky warranty, so we needed some time to think. He was very nice, he said ok, could you please wait just a few minutes for just one more person to speak with you. We said yes. A few minutes later he came walking towards us with another gentleman. The gentleman took a look at my husband and I, seemingly determined that we were not worth his time, and walked off in another direction. Luis kept walking over to us and simply waved and said "you guys are good to go". And that was it. I will never go back. I do not recommend them! I do however 100% recommended Duval Acura of Jacksonville Florida!!! I went there after I left Off Lease. They were well worth the drive up there. And I drive home my new 2022 Acura RDX that same day!!! read more

I inquired about a Lexus ES300 hybrid I saw on line and requested an O-T-D price sheet. That was a week ago and all I keep receiving is the computer generated Off Lease introduction message. I've received 8 of them so far, but still no O-T-D or personal contact. Further more , they tout "no hidden fees," but what, pray tell are the $899 and $399 pre-delivery b.s ? Another Lexus listed had barely a decent service history and the oil changes were performed at a non-Lexus facility. I shall cross Off Lease from my potential car searches. read more

Jayden Smart is GREAT! Such a sweet guy, very informative and does a awesome job at what he does. He made sure that me and my family are well cared for, that we were able to look at everything that we can, and took care of any questions or concerns. I will be coming back there soon actually, I hope he will be there so that I can have him again as my sales specialist. This Orlando location is very organized and clean and everyone is nice and willing to help you out -- all the sales representatives were very informative and communicative. Definitely recommend this location. read more

Response to your reply: watch this video. I believe financial expert Dave Ramsey over someone who has an interest in selling me an extended warranty because they have a ton of profit to you in them. https://youtu.be/XKmb72JYGS0 read more

Dont go here , they sold me a car with bent axle and now they don't even want to help. they are the worst they literally steal peoples money read more

PLEASE AVOID THIS DEALERSHIP!!!!!!!!!!!!!!!! I recently checked out a car on their lot. The salesman assured me the cars go through an extensive maintenance check before even being listed and that the car was in good condition. Before purchasing I took it to a mechanic shop to run a diagnostic. The car came back with SEVERAL problem codes!!!!!! This would have cost me THOUSANDS in repairs within the first week of purchasing the vehicle. DO NOT TRUST THEM read more

I recently needed to find a first car for our daughter. Its her first car and spending a fortune on a new car didn't make sense. Seriously how soon after beginning to drive did you have your first accident? Your fault or not? After visiting several car dealers in the area I decided to give off lease only a try. So they have hundreds of different cars, trucks, and suvs. The prices on the window are very reasonable as long as everything inside and out are in very good condition. Also be dure to test everything and pay attention for anything unusual on the test drive. This is an "as is" sale so if something is wrong you will be responsible to pay to have it fixed. I would suggest that you buy a vehicle still under factory warranty. First test drive was a 2012 Mazda 3. It was in good visual condition but after a test drive it needed new tires, alignment, and an axel. About $1000 which the dealer doesn't cover. A NO GO!!! Then tested a 2013 VW Jetta 2.5 SE. It was absolutely perfect and the price was right. So we bought it. The sales rep was very friendly and helpful as was the finance manager. Only downside was waiting FOREVER to get through the paperwork. Took at least three hours to get into the finance office. Yes it was very busy but geez hire a few more paper pushers. I would suggest this dealer for those who know the difference from a very good condition vehicle and one that is going to need some work. read more

Off Lease Only - Orlando - Used Car Dealers Near Me - Orlando, Florida

I thought long & hard before writing this review. I do not want to come across arrogant or condescending ... that being said -- here it goes! I find this dealership shady, most of the cars have been in a accident. They will not allow you time to have the vehicle inspected, instead they try to convince you if anything is wrong they will honor it..HA! I had land for sale They sell A LOT of vehicles and brag about that fact, Pff Lease sales team states industry car dealers hate them & will deliberately find something wrong with the vehicle. ‍ My salesman Kitt was very personable young man & I enjoyed our exchange however Chad not so much! Chad proceeded to tell me, since I had NJ insurance he was sending me to their insurance guy! It's been 3 hours now... I was already starting to feel uncomfortable.. the car had low miles but was in an accident & seemed to drag when accelerate ... so I left!!! Next went to the Infinity car dealership purchased the vehicle in 2 hours. So, if you have bad or low credit Off Lease Only will probably be a good option. DO NOT purchased any extras Drive the car immediately to a reliable mechanic and have it checked out spend the money!!! read more

Off Lease Only - Orlando - Infinity vehicle purchased from dealership!! - Used Car Dealers Near Me - Orlando, Florida

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I'm giving this place one star because that's the lowest rating. This is going to be kind of long but there's a lot to the story. My boyfriend found a car he loves online but unfortunately it was in Ft Lauderdale and we live in St Pete. We found out it was possible to have it shipped for $200 to the Orlando location. So my boyfriend was in communication with Nizar over the phone and got everything all sorted out with the car. The pre approval paper work was filled out and everything was good to go so (so we thought)we made an appointment to go get the car and paid the $200 fee to have it shipped. Let me just tell you this place is a zoo!! Confused looking sales people all over the place. Nizar was running back and forth with a few different people so we never even really got to talk to him or discuss anything. They lost my boyfriends pre approval forms and he had to fill it out again. And also come to find out financing hadn't been done!!? 6 hours later they all of a sudden come up with some reason he can't get the car. And nothing was done to try to communicate the reasons this happened. We traveled 3 hours to come pick up this car , and then paid the $200 to have it shipped all before you found out if we could actually get the car?!? It wasn't even because of finances. It was because he has a car under his name. They didn't even sit down and talk with us about the other car and how it's mine and shouldn't be a big deal. Nizar I don't think understood what we were saying at all and just brushed us off as if he was "doing his best" to help us. He just said sorry no can do and didn't try to help us or understand the situation. We traveled all this way for horrible service and a fake handshake when I honestly wanted to wipe the smirk off of his face. There was no communication AT all. There's a reason these cars are so affordable and it's not worth it at all. DO NOT GO HERE! And if you do make sure everything is figured out first. read more

After review was posted I received an email & phone call from a supervisor. She sent a refund overnight via FedEx. Happy to have it but said that it had to get to this point. Overall a great company, but the one department was lacking. I would use them again! read more

Experience was pretty ideal up until the finances. Was waiting over an hour to speak with someone, then once in the office the finance person (Monte Asi) seemed to be very pressed on time. I'm sorry but after waiting for over an hour, if I have questions in regards to the financing options I do not want to be pressured or rushed. He had no customer service and started to become very aggressive with me. Summary: Please do not see Monte Asi (Finance Specialist). Also, keep in mind most cars have been in accidents. read more

We recently purchased a car from this location. Overall a pretty easy experience as we had done all of our research prior to visiting. Our sales guy, Patrick, seemed overwhelmed the entire time. Before leaving, we were promised a tour of our new cars features by our sales guy and Patrick told us to "search the car and watch all the YouTube videos" to learn about the features and quickly sent us on our way. (Thankfully our friend has the same car and was able to give us more information.) We were also told we'd receive a refund if we were able to provide a tag to transfer. It took us a week and asking to speak to a manager to finally receive any assistance with it. If you plan on going to this location, be prepared and do your research prior to going. Great prices on cars but mediocre customer service experience. read more

Lied to and manipulated. Typical used car salesperson tactics. Rushing through contracts hoping we don't see certain things, which we did. Switching up our financing terms right before the final signature, flipping through the carfax and announcing "totally clean" super quickly while they knew darn well there was an open recall. Our salesman was Herman Alcaraz One thing we didn't catch was that we were sold a car without a usable key. You must remove a part of the body of the vehicle to access the "last resort" lock. The alarm goes off every time we enter the vehicle. Customer service's response was to send us a contract that relinquishes our ability to post negative reviews and then *maybe* they would fix it for us. read more

I have purchased vehicles from them and nothing but issues I should have learned by now but now after bringing back the vehicle and while the vehicle is at their lot an employee stole a pair of Prada and Burberry sunglasses and coins of the middle console of my vehicle and now I have to wait for them to do an investigation worse experience ever I will not return after buying over 100k worth in vehicles nothing but horrible one vehicle after 2 months needed a proper and differential and I had 2 switch vehicles 3 times because the first 2 had major issues and they couldn't sell them read more

These ppl don't really know what they're doing. I went in with trade in my son's car with a power of attorney. They looked at me like I had 3 heads. I explained that this is a legal way of doing things and that is how many military families get thing done. They said they couldn't help me so I took my money elsewhere. read more

Another thing to remember is that every car they sell has been in a crash, every single one fyi

Drove 45 minutes to look at a car they've had advertised on the website for several days at least. The salesman pulls the car up on the computer and says he's going to go pull it up so we can take a look. I'm thinking, maybe no smoke and mirrors, tricks or games this time. Nope! He returns with the oldest trick in the book, "the car isn't on the lot." Supposedly it's been in service for several weeks. So why do you still have it advertised? Of course we could look at other cars if we were willing to pay a bit more. Of course! So my experience is Off Lease Orlando is just as slick and oily as any other dealership you will have the misfortune to visit. I was hoping for so much more. read more

sales staff and selection are very good. Beware!!!! The finance dept tries to write all of their warranty programs into sale of car without prior notice. Be cautious, this is not your usual dealership. Due diligence is important. read more

For whatever reason the person who sold us our vehicle did so and switched primary registration causing us to lose a years worth of registration. Despite reaching out to the folks at off lease they have decided there is nothing they can do, that it is my fault that I did not realize they did this. They also can give me a actual answer as to why this happened other than some BS answer they made up on the spot. They have further decided they are not interested in making it right. I just want my year of registration. Its sad because we otherwise had a nice experience. read more

Once I told sales person that I didn't like the car and wouldn't buy it after test driving, he became so rude and angry. He even brought his manager to me and his manager told me that if I didn't buy a car from him, he wouldn't be able to feed his family. Very unprofessional workers there. read more

Oh my lord. Run far away from this place. I felt like I was in a government office where you would go to apply for assistance. Grimy, chaotic, expect to wait for hours even after doing everything online before arriving. Do NOT believe what they tell you on the phone. Expect to be insulted with their trade in value - even if you use their link to get an estimate, they will not honor that range. Don't tell me my trade in devalued 3 grand between my call and when I arrived 3 hours later. Go somewhere reputable or bring your army of experts. Most cars have prior accidents. I wish there was a zero star rating. What reputable car dealership TELLS you to bring your mechanic? Update - your response just made me laugh. Don't give me nonsense about trade ins and "feelings" about my car. I used the link on YOUR website to get the approximate trade-in value. It's a car, not a family heirloom. Your business is just a hot mess geared to mainly cars that no reputable dealer would have on their lot. Buyer Beware Cars & Trucks would be a great new name. read more

I was looking to purchase a vechile. I live in NE Florida and the search here came up fruitless. So I found OffLease online and they had what seemed to be amazing deals on cars. So I drove 2 hours south to Orlando to look at the inventory. I got a hotel and was already paying for a rental vehicle bc the time insurance allocated had expired. Hoosh, the salesman I was meeting with informed me to come as early as possible bc the place turns into a zoo on weekends. And when I arrived roughly 10am it was just that...a zoo!! Hoosh helped me with looking at cars on a computer. He showed me the car fax and a True360 report. Now the car I looked at was involved in a accident. But Hoosh assured me that all of the repairs were done by a certified professional and they were one of the top repair specialists in the game. Now, the True360 report was explained to me as a complete inspection of the vehicle. And that ANY damages well as the repairs done to the vehicle would be documented very meticulously. After looking at the report it didn't seem like anything mechanical was effected. I even asked Hoosh if he would put his daughter in this car and he replied YES. Lol. Silly me. Now fast forward to the buying process. I test drove the car...good. You have to fill out the credit application online at a kiosk type station. Then you wait hours to be seen by a financial person. While waiting Hoosh came to me several times. One of those times was to say I was approved and to go ahead and add the vehicle to my insurance. I was confused to why I would add a car before I even know my financial obligations. I had no idea what my monthly payment was, no idea my interest rate or the bank I was approved by. I've bought cars before and I was ALWAYS SHOWN WHAT BANKS APPROVED ME AS WELL AS THEIR RATES. I WAS NOT SHOWN A LIST. Fast forward I finally get to sit in the office with a financial person. We sign the papers and of course I'm offered all the warranty and protection they can offer. I decided to go with the deposit protection bc I was putting down a huge amount of cash. I was explained that no matter what, if the car I bought was ever considered a total loss for any reason that I would be refunded my down payment. Omar the financial person didn't mention that it's not a refund but a STORE CREDIT that can only be used at OffLeaseOnly. I buy the car and drive home. I get 30 miles from my city and the check engine light comes on. I call Hoosh. He tells me that it's bc these car are known for the check engine light coming on after getting gas due to gas cap not being tight. I had a friend hook a computer up to it and run it for codes when I got home. Popped for 2 codes. One which was permanent. Which basically means it has been erased too many times without being fixed. The codes were transmission related. Not a loose gas cap. Again lol. I bought car almost 3 weeks ago and yesterday was the first day I could drive it bc it had been at Nissan getting the transmission rebuilt. Also the AC didn't work properly and that was due to a disconnected temperature sensor behind the dash. On May 22nd I began communicating with Hoosh about removing the deposit protection bc I would never want to purchase here again in my life. On the 25th is when I finally heard from Omar and I was already traveling for vacation. The papers arrived while I was away and I'm just now getting home to sign them. I also asked Hoosh about the True360 report and he told me that it's no longer available once car is sold. So I went to the True360 website and read that the inspection is not a full inspection of the car. It's just for the body of the vehicle. NOTHING MECHANICAL. Overall I completely understand I should have had more of a backbone and went with the doubt that lingered in my head. I should have know by how they are herding people like cattle at that place. It's a mad house. I did feel pressured to buy a car bc I was paying for a rental and I was leaving for vacation very soon. But a car is soo important and it should never be rushed. I just hope someone will read this review and learn from alllll my mistakes. If you buy a car from here please don't allow them to do things backwards bc it works for them. Ask questions and get the car inspected. If I would have taken it to a mechanic then they would have saw the codes that were erased but permanent. They are misleading so read everything and take your time. Hopefully this is the last of issues with this car. But BUYERS BEWARE!!! read more

A year ago I swore I'd never buy a car from these people and left a one star rating because the salesman I set an appointment with before making the long drive down had a family emergency and left without telling me or telling anyone to help me. And no one seemed to care. But they have a new showroom and seem to have gotten their act together. If you want a great buyer experience go somewhere else. You decide if you want the car you want and if they have it fine. My wife found the car we wanted online and the price was right and I decided to give them another chance. Kevin Moranda gave great service. I'd give him 5 stars. And I'm enjoying my new Cadillac Escalade. read more

DO NOT WASTE YOUR TIME AND MONEY! They will offer you penny for your car if you want to trade in! I went here and it feels lime you are applying for food stamp! They hype is too much but in reality most of their vehicles are involved into an accident! Go somewhere else! read more

DON'T WASTE YOUR TIME. This place is a mess. It's extremely crowded and you're literally just a number. First, they have you look through their computers at their selection of cars and warning you now, a large majority have been in accidents. You definitely want to be careful with the one you select. After you test drive the car you're interested in, they have you wait either in their overcrowded building or out in the heat. I should have known something was up when I saw two food trucks out there. They tell you you'll get a text when they're ready for you. Three hours in, I get called to the "interview window" where they waste more time asking you questions. The salesperson helping me was Carmelo, who was great, until he disappeared halfway through our wait. Texted him, got no response. I ended up waiting five hours for the final numbers. Ridiculous! Unless you have an entire day to waste, I wouldn't bother coming here. read more