Very disorganized at the back end. It looked like a Chinese fire drill. All the customers around me had stink faces and the employees did a lot of wandering and lolly-gagging. My agent, Johnny, did a wonderful job trying to keep us in the loop, but the wait was still miserable. He was the only aspect of carmax that earned points with me. Many thanks to Johnny. We were there for four hours to buy a car we had transferred from Jacksonville, already had our financing in place and after a brief test drive, we decided to purchase. Arrived there at 14:00hrs and after ping-ponging back and forth with my bank, the funding arrived. Then the wait began... I have to add that at some point I had to use their facilities and here is where they get an F. The bathroom was nasty. It looked like one you would find in a very neglected filling station (gas station for you young 'uns). You'd think that when we are dealing with a horrible pandemic, they would at least be a little cleaner. The operation could use a major overall. They need to segregate those buying with those selling. ...and if you are going to take over 4 hours to make a sale that was a slam dunk, at least have more to offer the buyer then a measly bottle of water. read more

CarMax made the pick up process easy and seamless. The vehicle was ready as promised. We did an inspection of the work done before driving away. Good job done on the repairs made. read more

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I both a vehicule from CarMax Orlando and purchased the extended warranty. This was the worst purchase I have ever made. In less than 3 years i went through 2 transmission replacement. 2 turbos booster because they didn't install the first replacement correctly. Now a month after the turbo replacement I have do repair for the valve cover and the oil fan to reseal, that repair was denied by the extended warranty. First of all, i use to get my car fixed at CarMax Orlando and realized that they don't hire competent mechanics that it why the repairs fail. Also, they don't use new part but remanufactured parts, that is also another problem. I ended up going to the dealership when my car stays about a week before maxcare send an inspector, in the meanwhile they did not give ne e loaner or a rental, so I had to cover my own transportation. 7 days later the inspector denied the dealership claim. Now I have to pay over $1000 out of pocket . Do yourself a favor stay away from CarMax and Max care their extended warranty. read more

Always welcoming, fast service, fair prices. I highly recommend! I bought my GTI here and have had it maintained there for nearly 10 years now. read more

I rarely leave reviews but CarMax was excellent. It was higher priced but the fact that I did not have to deal with rude salespeople that put pressure on me while I was looking and were mad if I did not buy the car that I drove was worth the extra money. The Clermont salespeople went above and beyond to help me and each person that I dealt with was very nice. The manager Sean was exceptional! read more

Purchasing a vehicle from CarMax in Sanford, Florida was quite a change from my previous "big name" brand dealership experiences. The facility itself is roomy, spacious, and surprisingly quiet, and the coffee was hot. My wife and I were not "pounced upon" by hordes of salespeople, but warmly greeted by an agent, Karah, who made this purchasing encounter about as smooth as one could hope for. For one thing, she listened and saved us hours of running around the outdoor inventory in 95+ degree heat by highlighting two or three vehicles in our parameters. She never pressured us or steered us outside of our budget, but can she answer questions. Inside of an hour we made our decision and then proceeded to the business office. And again, the friendliness and competence of the staff came through. We surprised ourselves by purchasing so soon and needed a little time to collect all our paperwork--like the title. The staff was happy to work with us in person and on the phone, and after conclusion of the transaction called my wife to make sure we were totally satisfied. I sense a coordinated effort at CarMax Sanford to create a service-oriented standard across the board. Karah set the tone the minute we opened the door. read more

WARNING: Carmax no longer guarantees two key fobs with the purchase of a vehicle. Beware, this can be a very expensive venture when trying to find a reasonable replacement or locksmith to do cutting and programming. Most will only program and cut fobs you purchase from them. if I had been aware of this when purchasing my vehicle it likely would have been a deal killer. read more

They make me feel dirty by association. I wanted to sell my Tesla S Plaid to CarMax. I received an estimate on-line for 51,000 to 60,000. I made an appointment for them to look at it and waited. They told me it would be emailed to me that day. After a couple of hours, I received a price of $46,000. That was at least 5,000 lower than their lowest estimate. I feel I was scammed! It was a dirty deed and wasted 3-5 hours for nothing. Stay away. read more

Decided to stop by this Carmax as we were passing by, I was already pre qualified through capital one and was car shopping around online but I decided to give this location a try! For it being a Saturday we didn't wait to long to speak to a sales rep. Hicham was AMAZING!!!! Omg the best sales rep I've ever encountered. He was professional, attentive and answered all our questions. We feel in love with another color but unfortunately it was on hold for someone else that was interested in. He showed us one that was about same price, little less mileage and in white and automatically we fell in love! We missed it when we were looking around. He made our transaction easy and quick. We have nothing negative to say about the experience we had. We will definitely recommend this location and Hicham. read more

CarMax - Used Car Dealers Near Me - Orlando, Florida

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Selling my car was easy, no hassles, and they had friendly service. I will come back if I have to sell another vehicle in the future. Make an appointment early when they open to avoid lines. I got a bid elsewhere and felt rushed, dismissed, and low balled. Carmax was great and fair! read more

Marc sounded robotic, didn't sound like he wanted to help me and even was a little rude, i do not recommend having him help you!

I bought my last two cars from Carmax and the last one I bought they gave me an Equifax report stating that the vehicle was not in an accident. I recently went to trade in the car and the dealer I'm selling it to showed me the Carfax where it appeared that the vehicle was in an accident and while I was the owner I never had an accident with the vehicle. They tricked me because they gave me another type of report and I trusted them. Be very careful when buying vehicles from Carmax. I will never buy a vehicle from Carmax again. read more

Mark helped me and my husband purchase a car here. He was amazing! and very patient. We were looking for a car that was a best fit for our family and we found it with his help. The process as far as paperwork was very seamlessly done. If I needed another car I would definitely come back or recommend anyone else to come here. Thank you Mark! read more

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We were looking to trade in our Kia for my husband. We went in on an early Saturday morning to CarMax. We were helped immediately, salesperson was young but knowledgeable. We knew our price range and the type of car we wanted and looked outside in the lot of what was available. We were looking for a regular sedan but noticed an SUV in the lot that was just bought in. The salesperson said he wasn't sure if it was available yet but will try his best. We were able to get a great trade in for the hatchback that only had 5 months usage and a little over 1000 miles! We were thrilled! Process from cleaning out our car to signing paperwork took about a little more than 2 hours. read more

CarMax - Used Car Dealers Near Me - Orlando, Florida

There is very little "good" I can say about CarMax. We have purchased 2 cars from them, and both cars had major issues within a month of driving them off the lot. The first one was a 2010 Chrysler Sebring Convertible and broke down within a week and had to be towed back to them. They gave us "curtesy service" even though they claimed the problems as not theirs and did fix it upon our insistence. By the end of the first year, we were told by our auto shop that it had "more problems than it was worth to fix", so we traded it in for something newer. The second car was a 2017 Nissan Versa. Within the first month we had it back to them because of a defect caught by our auto shop. They said if they had done an inspection properly, this would have been caught and fixed. Had to fight to get the parts covered. The final straw was when the car flat out started to quit on us, just this year. Now - we purchased in 2018, it sat for most of 2020, and the same auto shop couldn't believe the issues we were having with it. Once we got it running enough that it would run, we took it back to CarMax and they bought it back. Moral is, if you are trying to get rid of a bad car, CarMax is great and will give you a decent amount for it. But don't buy from them. You definitely get what you pay for! read more

poor service , service departm3nt does not tell you the truth,and gets mad when you point out that they had said something else . they are only worried about getting their money out of you . you have to follow up on every call and every issue other wise they will forget about you . I was waiting for a call that did not come so I drove to the car lot apparently her going to lunch was more important than calling me this was 2 hours later . btw.. they did not keep me updated on repairs . read more

When the time came to get a car, picking where to but it was not up for discussion: Carmax! After previous fantastic experiences in the SoFl location, we headed to the Orlando one to test drive a few choices. Scheduling the test drives was easy and fast, and was confirmed via text. We went with an experienced, very nice gentleman (Mark) for the few test drives and after making a final selection, went for it. Having a few options on the APP was a game changer, as we ended up switching choices at the last minute. The "paperwork" was easy and fast, the trade in was seamless and we drove out happy and knowing if anything happens they'll take care of it. I doubt we'll buy our next car, whenever that happens, anywhere but Carmax. read more

This used to be my favorite car dealership. Unfortunately, the level of service has decreased incredibly. The sales team, management and front office were pleasant and attentive. During my most recent visit, I felt a sense of "I don't care" from everyone, including sales staff, management, and even on the appraisal side. It feels like they are not being cared for from the top down, and the attitude shows. Typically, I would chuck this to someone having a bad day, but not when three people have the same attitude in the same store. Elliott, the appraiser, was pleasant and professional, though. read more

CarMax - Empty store and I still waited over an hour for them to even get my keys. - Used Car Dealers Near Me - Orlando, Florida

I used to sell new vehicles at another car dealership and am impressed with the CarMax system. This is the second time we purchased a vehicle from CarMax. The first one at their Clearwater location. The second one was recently at this Orlando location. We looked for vehicles online at their website. We found one and drove from Pasco County all the way to Orlando. It took us two hours to get there. I checked the website to see if the vehicle we wanted was sold. While inquiring about it over the phone the status showed "unavailable" which lead me to believe it was due to our inquiry. The sales consultant Alex Grigorow was excellent. Jayleen Garcia who did the paperwork was excellent. They make it easier plus they fully disclose. The fact they are no pressure is a plus too. From start to finish it took about 1 hour and 45 minutes which isnt too bad. Yes they wear masks to help stop the spread of COVID-19 which I appreciate. We did not have an assigned sales consultant. We called in to inquire about the vehicle that we ended up purchasing then we walked in. You can inquire at the desk area at the entrance. That is where they helped us. Then they had us walk to a desk with chairs. We then had a test drive after showing our license and insurance card. It took about 20 minutes for them to prep our vehicle to drive it off the lot. They placed a yellow ribbon on the hood for you to take pictures of yourself for the memory. Then they take the yellow ribbon back. Check with your insurance company. With State Farm you have 14 days coverage of your vehicle when you drive it off the lot. Your mileage may vary but check. I highly recommend this location. Make sure you check their inventory online first to help you decide and to help shorten your wait time and signing time. You will be glad you did. read more

CarMax - Front of building - Used Car Dealers Near Me - Orlando, Florida

I came in to test drive a car after being prequalified for financing and a trade in offer. I worked with a young man named Reese. He was absolutely fantastic! Absolute professional! This is the second time I have purchased (and sold) a vehicle at CarMax and I have always had a great experience and always receive fair pricing and trade in offers. Highly recommend!! Ask for Reese he was awesome! read more

Carmax crooked !!! Got an online offer to sell my vehicle Went to the Orlando location and guy showed me everything I stated and they agreed about my vehicle and agreed about the conditions to then offer me 4,000 less than the online offer I showed them the email and still refuse to honor While there I saw at least 4 others went thru the same Don't waste your time with this crooks bait n switch. Employee read more

Sales person: Jessica Business office person: Ingrid This is our second time using a CarMax, but our first time using this specific location. We bought the car a while ago now, February 2021 I believe. We were able to review the cars they had in stock completely online. They also had an online hold process so that we knew the car wouldn't be gone before we got there. It was super easy to use and really convenient. The test drive process was a breeze, and it didn't take too long to get a quote for the trade in on her old vehicle (a very reasonable one, considering it had a transmission issue). The biggest holdup was the financing portion. I think this is just a CarMax issue, as it was the same at the other location as well. It takes for-freaking-ever to get through the paperwork process. It is a royal pain, but seems to be consistent at all car places I've been to. That said, we were in somewhat of a time crunch because of work obligations. They did put a rush on the paperwork for us, which made it faster than the wait would have otherwise been. While it was still painful, we do appreciate the extra effort and speeding it along as much as they could. read more

Great and knowledgeable people to work with. Sold my Acura, fair price, and Alex was great!

The first time I came to CarMax about a month ago I had a bad experience. I had put a car on hold to test drive, when I got there I checked in and ended up waiting around 30-45 minutes. They told me they had called my number and my name out loud but I was sitting in their lobby and neither happened. When I finally got seen I told them my situation and told me no problem I would be approved for financing, just maybe a higher interest rate. I said that was fine, whatever. They ended up letting me test drive the car then pulled my credit after. They ended up pulling it twice and both got rejected. After I said that I guess I'd come back another time and asked for my key back the older woman said how they'll still buy my car, I asked her how she expected me to drive. She got defensive saying "well it's not my fault!" I never said it was, but I still needed a car to drive. The experience was awful and a waste of 3 hours. I decided to go to my bank a month later (today) and I got approved instantly. My banker told me I should never use any dealership because they don't see your finances and they'll put your credit several times and it just hurts your score more. Since I took care of the financing before returning back to CarMax it went smoothly. I checked in today and within 5 minutes the associate Ryan came over, was very pleasant and started the process. In no time we were test driving the car and back at the desk signing papers. I decided I was going to wait until I came back to review because the other woman I dealt with before and the extended wait with my appointment left a bad taste but Ryan and Sheehy made getting my new car a breeze. read more

I want to write a review about my latest experience with carmax because it felt pretty disgusting after being a loyal customer since I purchased my first car woth them in 2015 and why I will not purchase another vehicle with them after this one. I have had payments for almost 10 years through carmax and have never really missed a payment before. 120 months worth of time as a loyal customer to carmax, I miss 1 payment ACCIDENTALLY! First time I legitimately missed a payment out of the 120 months I have virtually been a customer. My credit score tanks with a -128 point hit. I call to see if there is any forgiveness program put in place for uncommon occurrences like this for their loyal carmax customers. NOPE! NONE! All I got was virtually a swift "welp, don't miss any more payments and your credit wont take a hit" when I spoke with auto finance. ABAOLUTELY DISGUSTING! My family has bought almost every vehicle from Carmax in the past 20 years and this is how a good loyal customer is treated. I WILL NEVER COME BACK TO CARMAX AFTER THAT EXPERIENCE TODAY read more

I have bought 4 cars from them over the years. The one I just did will be the last. They are now just as bad as any used car lot they claim not to be. read more

I went there with my vehicle to sell. I had a number in mind, after doing the online appraisal, which exceeded my expectations, I came to Carmax. I was greeted and helped quickly even though I arrived very early. The entire process took 90 minutes, and I left with a check, for more than I expected, and exactly what the online appraisal was. Fast, friendly, Hines. Very impressed. read more

Really nice people here. Wanted to only sell them a car; they were about 600 less than Carvana; it's a shame because I wanted them to get it. read more

I have to give a BIG shoutout to Gerad Clark for being the best sales person I've had the privilege to work with in the car business. He is super knowledgeable and was extremely patient with me as a buyer. If you want a stellar car buying experience make sure to ask for Gerad, you'll be very glad you did. read more

This is the most inefficient business I have ever witnessed. I made appointment with an offer from the internet and the process is over three hours at this point, for the "Express Check-In". When inquiring how much longer after the second "20 minutes" that was in actuality 45, I was dismissed from the desk with a hand wave. Shame on me, for thinking this would be the way to go, but I will never ever set foot in this Carmax again, assuming I ever get to leave. If I could leave negative stars I would. read more

Two stars = Meh Let me tell you why it was Meh and no better, and I will keep it as short as possible. We have excellent credit, fantastic debt to income ratio and literally no debt aside from our previous car loan and mortgage. It has been 3 years, we bought our previous car new but it was time to get something else. We came to CarMax because our previous experience was SO AWFUL and took over 7 hours of one day, we couldn't do it again. I just couldn't and since CarMax advertises such a great experience, it was our first and only option. Since the Kelly Blue Book price for our used car wouldn't cover what we owed we knew we would roll over a couple thou (and we were expecting to end up with a loan for close to the same amount as the original loan... this is important to know). We start looking with an associate who was nice but immediately mansplained the fact that since we were going to roll over some of the previous loan not to expect the payments to be close to what we were now paying at a high 9% interest. Hmm ok... but if my credit is literally 100% better than it was a few years ago, and I am looking to take out a loan with about the same amount why can't I expect to pay more or less the same? Well... because they submit our information into the system for a loan we ended up getting the loan through CarMax Lending. The cars have stickers on them telling you what the payments would be at 5%, 10% and 15% interest. I kept on looking at the stickers and going ... ok, I got a whopping 9% on my last loan with so-so credit, this at 5% plus extra for the rollover is the SAME amount as my original loan and would be close to what I am paying now. Kept on getting mansplained down and told that no one who came in expecting to pay the same or less does, and not to expect that. But I kept doing the math in my head, the same amount total (or X) as the original loan (including rollover) with less interest.... this wasn't making sense to me. I am a girl but I am also a businesswoman. X*9%= $400 X*5%= less, right? Like I said, stellar credit & FICO, no debt and excellent debt to income... why should I expect to pay more than say... 5% to 7% interest? It's because they give you a 10% interest regardless, CarMax Lending makes their money by offering you a better and faster experience but screwing you on the interest even if you are a good buyer. So forget the sticker, they will stick you with 10% anyway (see what I did there?) I had a migraine, we were worn down. We would be paying about $100 more a month and we said ok. Once we were talking to the girl with all the paperwork she mentioned that we could go to our bank for different financing and had 3 business days before we accrued interest and switch the loan over.......... wait! WHAT? So we did and EASILY ended up getting 5% interest and paying, wait for it... EXACTLY the same amount as before but now with a slightly higher loan. Mansplain that! My advice is this, get your loan before you go, bring it with you. Do not depend on them for it. Choose a few cars online and put them on hold for a faster experience. I didn't appreciate being talked down to so I guess that was just the person that we got. Sorry it was long, but that was our experience. read more

This was the best car buying experience I have ever had! The sales guy, Elliot, was so patient when I was trying to decide on a car. The whole process was haggle & hassle free. I love the way the dealership is set up and organized. The entire staff was friendly & helpful. I love my new car & wish I had gone there sooner. read more

This review is based on selling a vehicle to Carmax. I will be sure to update should I decide to buy one there in the future. We came in on a Sunday afternoon and were quickly placed with a team member. He was friendly and helpful. He took all of the information, gave the key to another representative for them to test drive the car and check it out, and then came back with their quote. The entire process took less than an hour from walking in and walking out. The offer was less than I was hoping for, but honestly worth not dealing with the hassle of selling it independently. They took the title, paid for the car, and I was on my way. It was a good experience in my opinion. I'd recommend going there for a quote if you're trying to sell a car, but not ready to buy a new one yet. read more

Carmax Orlando is huge and has good selection, but the sales people drag their feet like they are doing you a favor. They also always contradict themselves about policies and other Carmax rules, so you cant never trust them. Used to buy a lot from Carmax, but they are becoming the Walmart of cars -- with the caveat that at least Walmart is cheap. read more

The shipping fee is non refundable so before you commit to a 60-72 month car payment just remember if you don't do it you ain't getting the fee back you paid to have the car shipped there. Facebook marketplace will save you a lot of money life tip! read more

Pros: space wide variety and selection, decent cars Cons: space good luck finding someone to assist you, you will spend all day here to look at a few vehicles if you're lucky, everyone is treated like cattle read more

It's been a while since I purchased a car. After dealing with Volkswagen south David Maus service department I decided to get a slightly newer vehicle and Car max was able to help. John, my sales guy was very professional and trustworthy during the purchased. And it only took two hours; as I were trading in my vehicle for the newer version. Approval was instantaneous and smooth. From start to finish I felt I had full control. From the choice of vehicle to closing with no pressure from John at either end. I did see the low ratings and I only can suggest this location and John based on my experience. Feel free to stop by and trade up or down. Carmax is truly there for its customers. read more

Death Trap with no Air Bags Do yourself a favor do not buy a car from carmax! The I bought a 2011 Chevy Aveo with in the first couple months the engine mounts had to be replaced, after the warranty ran out I put several thousand dollars into the car into repairs. Then got into a accident the car was totaled and the air bags never went off. I could have been killed. If I could upload pics to show you how scary it was I would. Take your money somewhere else. They sell everything at twice the market value. Trust me. Check the market value, it isn't worth it. They are just trying to unload them as quick as possible. read more

Yeah, you should definitely listen to the bad reviews on this page. Some 22 year old kid tried to sell us a Mitsubishi with a engine that was shaking like crazy. He actually tried to tell us that was "normal". Exposed wires, worn down tubes, just at an eyes glance. Lord forbid we actually got it inspected. Then this child wanted to mansplain the financing process to me. I've been an Accountant for years so I didn't feel the need to correct him because I was mentally checked out at this point. The final straw for us was when he kept saying he would go have his boss call the bank, but couldn't even put on his acting skills like a normal salesman. Just stood there laughing with his coworkers right next to us for 30 seconds and then came back with, "Sorry, he said no." I don't know who's mom or dad got this fetus a job at Carmax but it's reflecting poorly on the dealership overall. I don't see myself ever coming back to Carmax if they're hiring inexperienced kids like this. I'll edit this review once I have his name so you can avoid working with him. EDIT: His name was Riley. Or Rylee. read more

While I have purchased 3 cars from this location of CarMax over 10 years, my recent experience was very different from the previous cars purchased here. In the past, I would have given the location a solid 5 stars, but based on this purchase, I can barely squeak out a very generous 2 [probably should be a 2-]. Why? Well, many reasons. First, when did making 'an appointment' to look at cars become 'a thing?' I have NEVER had to make an appointment and I find this ridiculous. I just want to look at cars, see if I find what I am looking for, drive it and buy it. Second, once I did find the cars I was most interested in, took a test drive of all three and narrowed it down to the one I liked best. Pretty straight-forward, right? At the location, NO. Why? well that brings me to my next point. Third, I brought my own financing, please don't try to talk me into CarMax financing. I could have just paid cash for the car, but with the interest rate at my credit union being 1.7%, and my account earning +1% more interest, financing and the offset in interest just made more sense. Simple enough, right? NO. Which brings my next point. Fourth, my/our credit rating is EXCELLENT. If I bring my financing, I should be able to drive the car off the lot and it's mine, right? They have ALL of my information; where I live, work, credit reports and so forth, and at that point, I actually NEEDED to drive off in my new GMC, after enduring 4 days of this purchase! NO. Fifth, the salesperson, while exchanging emails and phone calls [while we were present!] with my credit union, did not seem to believe the money was there! What? This is a major credit union, from a huge company, based in Atlanta. It's not some small town operation, it's HUGE and well known by MOST people. I was absolutely mortified at the way this salesperson spoke with my credit union; disrespectful at best and downright nasty to my credit union loan officer. How unprofessional of CarMax! Which brings me to where I believe I will drive out of here with my new GMC, right? NO! Sixth, because my credit union is HUGE and in ATLANTA, they told me [and my wonderful credit union] the check would need to arrive FEDEX overnight to take MY new GMC off the lot. WHAT! Dang, we had written a check for nearly $15k and financed the balance. I don't understand. Now it appears that CarMax doesn't trust me/us! I should have taken my money and left right then. It was into the fifth day of this purchase! Ridiculous! Which brings me to my next point, Seventh, CarMax told me/us they would have the car 'ready' and 'white glove' serviced the next day. Of course, this was some sort of stall tactic to wait for the credit union check to arrive FedEx the following day, no doubt. STILL didn't believe my credit union, even with the tracking number and my/our check for $15K [which they had already cashed!] So, last point..... Eighth, CarMax had the check from the credit union. They needed to process this through their new department which works with processing money, etc. I could have been earning interest on my $15k over these days! Now, I have an 'appointment' to process all the paperwork and take ownership, which did happen, but the process took about 3 hours! I was waiting for them to ask for blood from my first born, seriously. And what about that 'white glove' service? I expected the car to have been detailed, clean windows, etc. All CarMax did was put it through a car wash and put ArmorAll on the tires, and a big bow [which they keep], and hand over the keys. The car is a 2019, owned for about 5 months as part of a company fleet, one owner, very low miles, but in those 5 months, the owner managed to get crumbs and stuff everywhere. 'White Glove?' Where? The windshield was not cleaned and barely could see out of it on the drive home. RIDICULOUS! I don't think CarMax even tried unless my idea of 'White Glove' is very different than their idea. At the end of the day, since I am in customer service myself, I believe CarMax needs some definite introspective, soul-searching to do and improve customer service, at least for this location. This should have been a seamless process, which it was not. Maybe I will return one day, but most likely, for a couple of thousand dollars more, I will go to a GMC dealer where they actually WANT my business and are trained in customer service and closing a deal. read more

CarMax - Customer parking. - Used Car Dealers Near Me - Orlando, Florida