Nice big selection of vehicles. Alex is super helpful and easy to work with. Highly recommend this…read moreplace.

Edwin Candelaria was world class on helping me purchase the vehicle I've always wanted. He went out…read moreof his way to find the vehicle and made sure it was the right fit for me! EDWIN YOU ROCK!!! KEEP UP THE GOOD WORK!!!

Let me start by saying that I hate the whole experience of car buying. From the overbearing,…read moredesperate sales people, to the negotiating, to them treating me like a child because I am in my 20's...I hate all of it. It gives me anxiety. The day before I visited STAG, I had gone to a larger dealership and practically been laughed out the door because of my not great credit (due to losing my steady job last year). I was taken into an office and talked to like I was a child with no idea about finance. I personally felt that because I am a server (Oh, the horror!) and not married with a family, the fact that I am a fully functioning 28 year old adult with a college degree was ignored. I was so angry and disappointed. I felt so disrespected. Now, let me tell you about my experience with Nick and Jeff at STAG. I had seen that they had a Jeep Liberty on the lot at a great price, so the very next day I decided to go and check it out. Upon walking in, the place was clean and welcoming. I was greeted with a smile from Nick, who was only too happy to show me the car. He walked me around it, took a copy of my license and let me take it out for a drive. ON MY OWN. This was so nice as I felt less pressured and more able to check out the car at my own pace. It was so incredibly clean (I was told sometimes they even gut the whole interior just to make sure everything is cleaned... carpets, seats and all!), it ran great, it was exactly what I wanted. I went back in, we ran numbers, I wasn't made to feel inferior because of my job, age, or credit score, and we came to an amazing deal. Jeff even gave me some advice on refinancing in a few months to get my payments down after I build my credit for a little while. I spent 2 hours at STAG and walked out with a new (to me) car. I was so incredibly impressed by the pleasant service and the quality that I brought my boyfriend in not even a week later to make a deal on a truck. We're going in tomorrow to pick it up. Another wonderful experience with some great advice and they're even throwing in some new tires! As far as cons, there are two. They don't offer warranties. You are buying a vehicle as is. Also, they don't haggle on prices. But the prices are very competitive with what you would find as a fair market value, and honestly, it takes so much pressure off. On one hand, you might be missing out on working a better deal, but on the other, you don't have to feel like you're going into battle. I honestly can't recommend this place enough. Nick and Jeff were wonderful and they have definitely earned some customers for life!

BUYER BEWARE, BUYER BEWARE!!!! I bought an f-250 4 wheel…read moredrive from Southern Trust Auto Group, PATRICK was my salesman and used Jesus Christ name so many times, it made me feel he was so honest, wow was I wrong they sold me the truck that had the catalytic converter removed and the computer reprogrammed, 4-wheel drive broken, mirrors broken, now this truck had a 129 point inspection on it I have yet to see it but when I called Patrick an told him he said ho well they did not do anything to the truck so it was not there problem, well I got news for him it is there problem because under Florida Statutes it was illegal for them to even sell this vehicle in Florida!!!! SEE YOU IN COURT!!

Had a great experience with Mercedes swap and personal experience with Horacio and Josh!!read more

Avoid this company. Their commercial practices are good, but their administration is a nightmare,…read moreyou will just waste your time with these people. Very very poor experience.

The whole team is attentive and helpful. We had been looking at cars for the entire day and…read moreeverything was junk (looking at large dealerships...trying not to get hustled). Stopped in right at closing and Skip was welcoming and answered all of our questions. I came back the next day to purchase. Mary made the whole process incredibly smooth and pain-free. They have great prices and take pride in helping people find a reliable vehicle. My friend and Mom are now keeping an eye out on their inventory and are excited to work with them. I never thought I would say I am the proud owner of a BMW, but they helped make this happen :)

Tried to sell me a lemon. I took the truck to Goodyear. Needed 3400.00 in repairs. Edwin is a lier…read more Buyer beware! He's was my friend for 2 years. If he does this to me imagine what they will do to you. Buyer beware!

Dealt with Tim Sanoufi at Winter Park Auto Mall - Picked up a 2017 Dodge Ram Laramie. We've had…read morethe truck for about a month now with no issues. Tim was upfront with the vehicle's history and condition. Showed me the Carfacts without me having to ask (which included a few negatives early in the truck's life). Tim walked me through how they buy at auction and the inspections/ prep work done before they sell. It is always a risk when buying a used car. Have your mechanic check things over before buying any used vehicle. Having said that, the folks at Winter Park Auto Mall where fair, honest, and efficient in my dealings with them. I felt we made a fair deal and I would buy from them again.

bought a Kia there around 8 weeks ago. Supposed to be…read moreaccident free. had to put a new Axle in the back. 2500$ found out a bit later it was in a very bad accident and had severe frame damage. This car was bought for my 16 year old granddaughter. Saved every cent, worked hard to afford and buy it. they offered to fix it ( not fixable) they offered another car from the lot( no accident) all there cars are bought in auctions ( all cars with accidents. pls don't go there and get a car . what they did to us was fraught. we are so disappointed and frustrated. cannot even sell the car

I visited lexus of orlando several times looking at the RX350h. I ended up working with Z who was…read morepatient and knowledgeable. He listened carefully, but the color combination of my choice was nowhere to be found. Another interior color became available and Z called to ask that I take a look. I did and he was right, that interior really worked. Between Z and the manager Ed, I received the best deal possible including my trade in. I had checked other dealers further away, and they could not come close to the bottom line price that I was offered. Z and Ed were attentive and accommodating. This was the easiest and most fun. Car purchase I've ever completed. If you are ever in the market for a lexus start at Lexus Of Orlando. They will take good care of you.

I sent this to the gm VSousa@penskeautomotive.com with no response…read more Good evening, My name is Emily Reynolds, and I hope this email finds you well. As a long-time Lexus enthusiast who has owned several vehicles, I am quite disappointed with my recent service experience, which is the reason for this email. On June 19th, I purchased a brand new 2026 Lexus IS 350, which included an interior and exterior ceramic coating, a sun strip, and all-around tints as part of the "We Owe You" package. However, when I dropped off my vehicle on July 3rd, I was informed just two hours later that the tint technician no longer worked there. I had to wait and eventually reschedule. Tyler, who has always been fantastic, arranged for a valet service, and on July 24th, my vehicle was picked up. I was told I would have it back on Monday, which I was fine with. On Friday evening, Anthony Jones informed me that my vehicle was ready for pickup. I mentioned I might pick it up on Saturday, but he was supposed to call back to confirm and never did. On Monday, I called over three times seeking confirmation regarding when my vehicle would be returned, only to be told it might be Wednesday, along with a reminder that a loaner was provided for such delays. Deciding around 5 PM to retrieve my vehicle, I drove over an hour to the dealership. Unfortunately, I was not attended to by Anthony, who was supposed to be my contact while Tyler was out. Instead, the receptionist had me sign off on the vehicle, which was waiting outside, and I left. While driving, I noticed that the windshield appeared oily. I attempted to clean it the next day using water, soap, and ammonia-free glass cleaner, but nothing worked, leaving me with a cloudy windshield. Upon further inspection of the tints, I was shocked to find scratches and numerous bubbles on the side and back windows. I am truly disappointed with my Lexus experience and the significant inconvenience this entire situation has caused. Please reach out to me so we can resolve this situation.

I'd purchased my very first car from them. Great staff, fair price on the car. I'm sad that they…read moreare no longer in business.

Well the good thing was the staff was very nice and polite. Unfortunately that was all. I bought a…read more2003 Saturn Ion from them and had nothing but problems since day one. The brakes messed up, the car randomly not starting at times. They obviously don't inspect the cars too see if their in good condition, avoid like the plague, and btw dont ever get a saturn they went out of buisness for a reason

Tiago was a great help and salesperson! He was patient and really listened to what I was looking…read morefor and where I was wanting my payments to be. He addressed all my concerns and didn't at all make me feel like the concerns were unfounded. My new car ticks all the boxes! You can tell Tiago has found true balance between getting the job done and caring about his customers!

I initially thought I had gotten a great deal on this Mazda. Unfortunately, a few months later, I…read morestarted to understand why the price seemed so good. Since purchasing the vehicle, I have experienced problem after problem--issues that did not become apparent until after I had owned and driven the car for a while. What I thought was a great purchase has turned into an extremely frustrating and expensive experience. One of my biggest concerns is the mileage being recorded on the odometer. The mileage showing on the vehicle appears significantly higher than the mileage I believe I have actually driven. After tracking and calculating my driving, the numbers simply do not make sense to me. I brought the vehicle back specifically because I was concerned about this and asked them to check it. I was told there was nothing wrong. That answer did not resolve my concern, especially considering the other problems I have experienced with this vehicle. At this point, I feel completely misled about the car I purchased. I am now stuck making payments on a vehicle that I no longer trust and that seems to be developing one problem after another. Had I known a few months ago what I know now, I absolutely would not have purchased this vehicle. I strongly recommend that anyone considering buying a used vehicle here have it independently inspected BEFORE purchasing it and carefully document the mileage from day one. What I originally thought was a great deal has turned into a purchase I deeply regret.