Rachael was our sales person. She was PERFECT. She greeted us on a hot day with bottles of cold water. I was able to find the car of my dreams in less than 1.5 hrs. (There are ALOT of cars.) I gave it 4 stars because it took over 4 hours to do financing when we both have very good credit scores and we put over 30% down. read more

I worked with Jessica and it went very smooth and easy. She had everything ready for me to do when I got there and paperwork went quickly

CarMax Horrible Experience! The business office made errors on my financing paperwork that resulted in a higher APR. Plus they did the title paperwork wrong which resulted in a day wasted at the Department of Motor Vehicles. In addition to the paperwork issues, the service department didn't ensure the car was ready for sale and won't make an appointment to fix the issues prior to the 5 Day lemon law. I wouldn't expect the brakes to squeak and a back door handle coming off within a week of sale of an expensive SUV. As a result, the CarMax team expects me to return a third time for service because they didn't honor their word that they would get my car into service while I re-did my paperwork. After experiencing multiple paperwork mistakes and service issues, I've received a few empty apologies and zero accountability for the mistakes they've made. I'm tired of empty apologies and dealing with their passive aggressive manager in the business office. The Carmax team has little to no regard for my wasted time and money due to their incompetence. This will be my last purchase from Carmax and I will make sure my family, friends and coworkers know how disappointed I am with CarMax and the bad service I received. read more

If all you want is to buy a car and never deal with the seller again, you're good here. However, we discussed what we thought was a brake issue when we purchased it, and we were told that it would be no problem to look at and fix (for the first 30 days only.) The first 3 days, after leaving multiple messages, we never got a call back so we kept calling until we did, which was another 2 days before we talked to someone. Then, we couldn't get an appt for another WEEK! So we had already lost close to 10 of 30 days to have issues addressed. When I went up there for the servicing, they said they couldn't find anything wrong! It took them 1 1/2hrs to tell me that, however, I am not a complete car moron. We finally took the car to a reputable service dealer who fixed the completely worn out break pads AND a leaky gasket. read more

We had a very good experience here with the employees. (the process was a little long because of mishaps with computers and programs) however, I felt like I got a great deal for my trade-in and the associates there really helped find the right car for me. read more

I gave this Carmax 1 star for our sales guy. He was very nice and knowledgeable. That's where it stopped. The service office/garage were unbelievably rude!! They didn't fix my car even though they had it for 2 days. The business office was just as bad. We had gone there from recs from some friends, no thank you, will not buy from them again. read more

Had my car for 1 yr and 6 mths. Started having electrical problems on Saturday morning. Car wouldnt go over 40 mph. I had bought a bumper to bumper warranty and was told that if i had any issues covered under the warranty they would give me a rental until the car was repaired. Sounded good at the time until i called today to realize that in order to recieve a rental from them, the service dept must look at the car first and agree a rental us needed. Its a bumper to bumper warranty!!!. Problem is their service dept is only open Monday through Friday (that makes it easy for the common working person). So if you have car problems on the weekend you're SOL. Found this out after to talking to Allison and when i told her thats not what i was told when i purchased the warranty and told her their sales dept needs to be more upfront about what they sell, she held the phone away from her ear (could tell by her delayed response). I told her that my opinion did matter as a customer and she didnt have to hold the phone away from her disrespectly. She told me i couldnt prove that she did that, when i asked for her name again SHE HUNG UP ON ME. Great customer service skills Allison. I will never take my business here again!!! Beware they make it sound good to get your signature on the dotted line, after that they dont care about you. read more

Found my "Bucket List" car on line but unfortunately it was in Phoenix. A little concerned about having it transferred sight unseen except for the pictures but decided to take the plunge. Took about a week to arrive and the car is awesome, couldn't be happier. Rick our sales associate did a great job, very knowledgeable and the sales process was seamless. Also financed through CarMax and got a better rate than with my own bank that included a half percent discount. Two things I was a bit disappointed with but not show stoppers. CD and Nav system didn't work though car history showed that issue was addressed at the Phoenix location. The entire system was replaced today and works as it should. Also had a small windshield chip and they scheduled with a local glass company to fix at my home. Only other thing I wished they would have addressed along with the detail process would have been to blow the engine compartment out. Not sure if it was due to one of the enormous dust storms Phoenix can have or just the ride from there but the engine and components were layered in dust. Probably too particular on my part but still think that's an area they should check. All that said, it was one of our best buying experiences and would recommend to family and friends. Service process was seamless as well though it did take two visits as the radio/cd assembly had to be ordered. Service associates were very nice and helpful, another thumbs up! read more

Do not shop Carmax in Independence Missouri and do not trust Service Manager Paul Potter who is a liar and a deceiver who is more concerned about keeping cost down then customer service or his companies reputation. We bought a 2010 Dodge Avenger with the extended service agreement two years ago and have had electrical issues, problems with the axle, and coolant leaks. At one point the coolant leak kept popping up and we had to argue with Carmax to get them to try to find the coolant leak. Near the end of the warranty it happened again. Paul Potter even told me there wasn't a leak until I showed him the proof with the photos on my phone showing my garage floor and a paper towel with the coolant on it. Then they had to keep the car for over a week because they could not find the source of the leak. When they offered us a rental I even had to argue with the rental agent who wanted my credit card even though Carmax was supposed to cover the cost due to our problems. I was too clever for that trick! Finally Carmax said they fixed the problem. A few months later and the leak returned so much so that the vehicle overheated while my wife was driving it on the highway during afternoon rush hour. Car taken to a licensed mechanic who found the source of the leak: the housing on the thermostat. $400 out of pocket. The mechanic showed me the old part and showed cleared evidence where someone used seam/gasket sealant to try to quick fix or rig the faulty part instead of actually replacing the part. Huh? Near the end of the warranty...I wonder who did that? Contact Carmax corp who claimed they wanted to help, but instead just referred me back to Mr. Paul Potter who (big surprise) is trying to deny they are at fault. Said that they sent the car to a local Dodge dealership for repair and so they did not touch the car and therefor aren't responsible. Said now that the warranty is expired, he won't make things right for us. SO CARMAX sales LEMONS and then cons you into buying a service warranty for purpose of making profit, then rigs vehicles instead of fixing it hoping the warranty will expire before something major happens, then passes the buck to someone else when something does go wrong? BUYER BEWARE. You are foolish if you go to Carmax for anything. WE CERTAINLY NEVER WILL!!! read more