I've owned this car for less than two months, and the starter has already failed--occasionally…read moreshooting a small fireball when attempting to start it. Today I had to have it towed from my own driveway. A week or two after purchase, I washed the windows at a gas station and discovered old writing on the window "Wholesale - Doesn't Run." At the time, it ran with only minor issues, so I hoped for the best. That hope didn't last long. For a $13,000-$14,000 vehicle, this kind of failure is unacceptable. I feel like I was sold a lemon and scammed. The only positive is that I purchased the extended insurance.

Buyer stay away. They sell junk for engines and have a backyard mechanic to slap it together with…read moresuper glue.

Dalton was exceptionally good at his job and made our truck buying experience a breeze. My…read moreboyfriend and I recently purchased a 2012 Dodge Ram 2500 from Munsterman Automotive. We showed up at 5:30 pm (30 mins before they close), because we had been holding out on a different truck, but the dealer we had been previously working with kept dicking us around. We called Dalton around 5:00 pm and without hesitation he told us to come up and look at the truck. My boyfriend fell in love with it as soon as we took it for a test ride. Dalton was clear and honest about the flaws that the truck had, but offered solutions to all of them. We also had the pleasure of meeting Michael, who is the owner of the dealership. Both Dalton and Michael worked to get our monthly payments as low as possible with a reasonable interest rate, and they were able to get us the most out of our trade in as reasonably possible. They were very straight forward, and equally reasonable. We kept Dalton at the dealership for two additional hours and he maintained a positive and kind attitude the entire time. We didn't feel rushed or taken advantage of. They are a family owned business, and I highly recommend buying from Munsterman Automotive. They actually listen to your needs and value the relationship they build with their clients. Also, they were able to to get us a better deal than any other dealer offer we had previously dealt with. I highly recommend them to anyone in the market for a new vehicle.

Tienen muy mal servicio , además de revisarte el crédito en muchos bancos si autorizaciónread more

STILL CAN'T BELIEVE IT! The car dealer would not buy back my…read more2014 iQ (Toyota Scion brand) saying it was too old. But CARMAX didn't flinch when providing an online offer so I took it in, expecting they would lowball it, which they did: by 1/3. However, some inconsistencies were reported by the agency, reflecting odometer tampering, battery & tires purchase dates, that were bringing down the price. Jose, at the Independence store gave me a number to call and see if the agency could match the information could explain so it could be updated before COB. Agency said it would take 3 hours, already 2:30, so it would be close. Long story short, the agency came through (I didn't have to spend the night in the store, as I had decided to stay until the items were updated). The final check was just what I was quoted on the CARMAX site. I knew what my car's value was. It was PERFECT and the store could set it out on the lot without touching up anything! EVERYONE, whether selling outright, or trading, should read carefully the details on the printed estimate that can bring a car's price down several thousand dollars. I ended up walking out with a check a few hundred less than the original online offer. Hats off to employees, Jose (shop), and Tiffany & Janelle, (office) who assisted me with my mobility issues and got me out of there fast. Thanks, Indep Valley View.

Worked with Rocky. Fantastic guy, friendly, helped us quickly overview a few options we liked. Got…read moreus into a new car, no pressure, no hassle. Hoping to have good luck with the car. But ease of transaction, coming from someone who hates the dealership run around, by far and away easiest I've had buying a car. Thank you for your assistance and look forward to doing future business.

Brent is just a good person selling good cars to good people! He's honest about the vehicles and he…read moregenuinely wants people to enjoy what they purchase.

They post cars on Facebook Marketplace beware they are cons. I messaged him about a VW Jetta TDI…read moreand asked what the lowest he'd take and when we could come take a look the car. He informed me the car needed a battery and also needed brakes. He asked if we could wait a day to come see it. I agreed to $4200 and explained this was a first car purchase for my daughters fiancée. He had been saving for something to get himself around. Two days of going back and forth telling me the cars being worked on and I'm on my phone later one evening and the car pops up as sold. I messaged him and he states someone offered him cash over the phone and bought it. We moved around schedules to go look at this car only for him to sell it out from under us. Very poor way to do business.I left a review on Marketplace only for him to report me for posting an honest review. Now I'm in Facebook jail. Oh but don't worry there are many other places to leave reviews.

Buyer beware "as is" & "cash only" DEATH TRAP!…read more I'm an electrician from Australia and I needed a work truck to start work immediately. I thought I was saving time and money by buying from a used car dealer instead of privately. Choosing The Auto Ranch was a BIG MISTAKE! I know I bought this truck "as is" and I thought I was covered when the salesman KEMP said he had a safety inspection done on it (it did have a state of Missouri inspection tag on the windscreen). Stupid me I believed KEMP when he said he had the safety inspection done and the truck was road worthy, but he had lost the inspection paper on the day of sale ‍ OK I'm a sucker... HOWEVER driving the truck I hit a pot hole AND THE WHOLE REAR END BROKE OFF. Spring purches, brake lines, emergency brake, U-bolts, U-joints, diff pinion flange all EXPLODED due to rust and KEMP'S malfeasance! They sold me a categorically unsafe vehicle - me and my family could have been KILLED on the interstate! DO NOT BUY FROM THIS DEALER.

Came from out of town to buy- wasn't ready . Had to drive back there. Said in perfect condition. I…read moreasked several times if any immediate repairs and he said no . Took it home and over a thousand dollars worth of repairs. I had planned on buying all my mowing trucks form him but I'd rather be informed if something is truly wrong.

My wife and I were looking for a used car (she just moved from california), and we had a 4000.00…read morebudget. We stopped in at Premier, and they had lots of deals within out budget. We test drove a Toyota Avalon, and my wife loved it. There were 2 issues. Engine light was on for lean fuel, and the brake caliper was seized. They wrote in the contract. that they would fix those two issues. We paid 2900 (+149 fee). 2900 was the higher end of the NADA (for a vehicle that was in good condition). We got the car back. Brake was "fixed" and the engine light was off. We were told the issues were fixed. As soon as we pulled out, the engine light came back on. We brought it back. They fixed it a second time. I went and picked it up. And again, the engine light came on. This time I took it to my mechanic. He said it didnt look like anyone fixed anything. The engine light was being turned off AND the brake caliper that was installed was leaking brake fluid. It was not correctly installed. I took it BACK to the dealership a third time. They said it would be fixed. Well, I got it back and was told they put in 2 new 02 sensors... guess what... the engine light came back on...for the same reason... It was not fixed. The problem i have, they wrote in the paperwork that these issues WOULD be fixed. I paid for a car in good condition, and now I am going to have to pay to fix an issue that I was promised would be fixed. I understand older cars have issues, but these were addressed before I handed cash, and was guaranteed they would be fixed. So buyer beware. Their shop apparently doesnt know what they are doing, and I was promised three different times that the issues were fixed, and just because they write in a legally binding contract, they will do something, doesnt mean they will. I wonder what would have happened if I didnt uphold MY end of the contract?

My husband and I bought a family vehicle from them about 3 weeks ago. The sales guy was nice and…read morenot pushy at all, which was nice. However, there was an oil leak and the tail lights didn't work so we made the deal with them that we would buy it but the oil leaks and the tail lights needed to be fixed. Took the Denali back to them a couple days later to have the leaks and lights fixed, got it back and the leak wasn't fixed nor were the tail lights. So we had to send it back again and the leaks were fixed this time along with most of the tail lights, we are still missing a back up light and now our check engine light is on and the code is for low oil pressure and their mechanic destroyed the transmission pan. My husband called them Thursday and they said they would call back. He called on Friday and was told they would call him back again, we heard nothing back and so we called again on Monday they again said they would get back with us. Heard nothing again. We will not take the Denali back there to get fixed nor do I or will I recommend this place. It's a good thing my husband is very smart and knows what to look for or else we would have been screwed even worse.

7/22/2021 I was in…read morethe market of finding an SUV with 3rd row seating. I googled used car lots near my location and their car lot was the first on the list. I went there and they had several vehicles that fit what I was looking for. One of their salespeople, Ms. Michele, approached me on the lot. She introduced herself and asked what kind of vehicle I was looking for. She directed me to several SUV's and told me if I needed further assistance to let her know. She allowed me to walk around on my own without following me asking questions as I looked in each vehicle which was a plus because I like to shop first and decide before having a lot of questions thrown at me. Unlike the larger car lots, what I loved about trying to make a decision on a vehicle is that she didn't follow me all over the car lot. I let her know which vehicle's that I wanted to test drive and then I decided on which one I wanted to purchase. I made a couple of request that I wanted to be done to the vehicle that I was interested in and she approved it just for the asking with no problem! I was really surprised and shocked! Who puts brand new tires on an older used vehicle just for the asking? ROYAL AUTO CREDIT!!!! Royal Auto Credit is the best kept secret on 40 HWY!!!! I've bought several used vehicles but I had never heard of them but trust me, if someone ever ask me where they can get a good, dependable, reasonable, reliable vehicle at, I will always recommend them to Royal Auto Credit. Getting finance was a breeze, nonthing stressful at all! I went in looking to trade my SUV but the financing was so awesome and made purchasing even more affordable that I not only drove off their lot with a new vehicle but was able to keep mines as well! Ms. Michele was very friendly, polite, knowledgeable and professional. I love my new vehicle! I drove away with a fully loaded Nissan Pathfinder!!! I love my truck! Thank you Ms. Michele and the entire Royal Auto Credit Family!!! You are truly HEAVEN SENT!!! Signed-Another Satisfied Customer! Deborah G.

Buyer beware! Avoid dealership at all cost. Worked with the sales guy multiple times and asked…read morenumerous questions about the condition of the vehicle and the codes that we were generating from the ecu. I'm a professional buyer of cars and this establishment gets over on clients by rigging their vehicles to be operational only for the buyer to find out later by a professional mechanic that it has been rigged. Mechanic says "I don't know why they just didn't replace it the correct way, the first time. It would have saved them the reputation and customer's bad experience." Honesty goes a long way. It also yields repeat business. But this place will be getting a D rating from me.

Hayden Harris is a great salesman, and he really went above and beyond to help us get the best deal…read morepossible. We got a 2017 Honda Accord from the Blue Springs, MO location. It came with a great package at a great price, and far better than expected financing. I would highly recommend shopping for your next car at Universal Auto Plaza! -Greg M. Gardner, KS

We've experienced Universal Auto Plaza recently , Blue Springs and Odessa…read more We bought a GMC SAVANA. Many dealerships could learn from their customer service, quick response and customer care . We had the pleasure of Melissa ( ?) handling our after purchase needs . So friendly, professional and willing to go the extra mile. We enjoyed looking at their low mileage vehicles and new cars . Great prices . Great experience . Service department is top notch