We've experienced Universal Auto Plaza recently , Blue Springs and Odessa…read more We bought a GMC SAVANA. Many dealerships could learn from their customer service, quick response and customer care . We had the pleasure of Melissa ( ?) handling our after purchase needs . So friendly, professional and willing to go the extra mile. We enjoyed looking at their low mileage vehicles and new cars . Great prices . Great experience . Service department is top notch

Hayden Harris is a great salesman, and he really went above and beyond to help us get the best deal…read morepossible. We got a 2017 Honda Accord from the Blue Springs, MO location. It came with a great package at a great price, and far better than expected financing. I would highly recommend shopping for your next car at Universal Auto Plaza! -Greg M. Gardner, KS

Did a great job taking care of my recall that I had on my SUV. We will be back for oil change etc…read more The dealer on noland rd lost our business.

I went to Molle Thursday November 13th, 2025, at 2:10 p.m. and asked for an oil change. The service…read moreadvisor quickly snapped, we are all booked, no oil changes today. This was the most pathetic version of, "you're not worth my time get out of here bud" that I have ever seen. Rude and offered no apology or offer to come back tomorrow. I sent the follow message to the service manager Mike Bradley and received no reply. I called earlier this week about scheduling an appointment for an oil change. I was specifically told by the gentleman on the phone that it was a first-come-first-serve matter. I arrived at the service center today at 2:10 p.m. The service advisor acknowledged me and asked me what I needed. I told him I wanted an oil change. He abruptly replies, "there are no oil changes available." I have visited many dealerships and have never been refused an oil change. It is not like I showed up near closing time. Whatever the reason for non-service today it did not seem right. I left this dealership and had my oil changed at Cable Dahmer Chevrolet. The oil change was a nonissue. The service underwriter was cordial and polite. Why can't your service department replicate the same service and treatment that I received today at another dealership? My intent for visiting your service center was to support the dealership that I purchased my Malibu from. Granted, an oil change is one of the more affordable service needs of customers. If you are unable to handle the minor needs of a customer, why would I return for more expensive services in the future? Communication is important. If there is a hard cutoff for an oil change then state, the policy for everyone to know and understand. I was both sad and disappointed when I left your service center today. I will not be returning in the future.

Requires customer's payment for the using a credit card for payment of service…read more Nice waiting area.

UPDATE, SEPT 28: I have spoke with the lender, again and they have been unsuccessful in speaking…read morewith anyone from the dealership. They also informed me that they have NEVER HEARD FROM THE DEALERSHIP, even when we returned the vehicle per Blue Springs Ford's request. (Which they should've done) What should someone do when they tell me no more correspondence, AND they don't respond to the lender???? Blue Springs Ford has been dishonest, combative, and unprofessional. If you see in the pics, I've been told 2 times they will no longer correspond with me. WTH PEOPLE, YOU HAVE THE VEHICLE AND ARE NOW WRECKING MY CREDIT. UPDATE, SEPT 22: I just heard from Chance Baker, a Sales Manager there. His professionalism it seems is out the window, as his response was in bold, oversized letters and made sure to point out "This concludes our correspondence. For real this time." RUN FROM THIS DEALERSHIP, THEY ARE AFFILIATED WITH SMITHVILLE FORD IN WHICH THEY DID SOMETHING SIMILAR, BUT USED MY INFORMATION ONLY WITHOUT PERMISSION. UPDATE, SEPT. 21: We have the lender calling us looking for their payment. Blue Springs Ford said they would straighten out their mistake and here we are, no car, no resolution and a lot of phone calls. Update, Sept. 16: We returned the vehicle to the dealership so they could unwind the deal. That was 3 days ago and we're still waiting to see if deal has been unwound. The lender is reaching out as well to me, because they haven't heard from the dealership. And sadly, the GSM didn't even know it had been there since Sunday as of this morning and he's been included in ALL EMAILS. And the first communication I had from him after all this time included a snarky comment that was uncalled for and extremely unprofessional. On July 30, 2026 I submitted a credit application with this dealership as a CO-SIGNER. But not before I spoke with Chance Baker, one of the Sales Managers. I explained the fraud scenario at Smithville Ford (I had no idea these dealerships were Balderston Auto dealerships) and said I would fill out as a co-signer if they would initially only submit to one bank and that I would only unlock 1 Credit Bureau & not all 3. He let me know which one to unlock, which I did. We arrived at the dealership to complete the deal and thought everyone was on the same page. (Salesman was well aware of scenario and made sure to keep me as secondary on all paperwork on his end) Imagine my surprise when I learn that I'm Primary on the loan when the bank sends me the Welcome packet. I was a co-signer/applicant and Blue Springs Ford altered that credit application. Plain and simple. This should NEVER BEEN DONE WITHOUT DISCUSSING AND GETTING MY CONSENT, it's the law. And to top it off, the AWD vehicle that was purchased has 2 sets of different tires on it. BIG NO-NO. So at this point I'm waiting on Blue Springs Ford to address and correct these scenarios. RUN from this dealership.

Very disappointed with this place. They tried to tell me that a set of dry rotted bald tires passed…read moreinspection and was safe for my teenage daughter. When I asked for a new set of tires to be placed on the car prior to purchase they offered me a set of used tires from another lot "at no charge to me" and acted as if this was some sort of victory. I don't trust them or their "27 point safety inspection and reconditioning" that they tack $1000 for every used car. Shady practices. Spent about a quarter of the time at carmax as I did with these guys and got a better, safer and cleaner car for my teenage daughter at CarMax. Save your time and money and skip this place.

I was recommended to go here for an auto detail. Allegedly the best around! 150 for inside, another…read more150 for outside or 250 for the pair. I only paid for the inside of my Ford Taurus to be professionally detailed. Price wise I would say they are on par with anyone around. I would recommend making an appointment if you need your car that day as a good detail can be very time consuming and I, not being in a rush, dropped my car off for a couple days after I did a walk in.

Dalton was exceptionally good at his job and made our truck buying experience a breeze. My…read moreboyfriend and I recently purchased a 2012 Dodge Ram 2500 from Munsterman Automotive. We showed up at 5:30 pm (30 mins before they close), because we had been holding out on a different truck, but the dealer we had been previously working with kept dicking us around. We called Dalton around 5:00 pm and without hesitation he told us to come up and look at the truck. My boyfriend fell in love with it as soon as we took it for a test ride. Dalton was clear and honest about the flaws that the truck had, but offered solutions to all of them. We also had the pleasure of meeting Michael, who is the owner of the dealership. Both Dalton and Michael worked to get our monthly payments as low as possible with a reasonable interest rate, and they were able to get us the most out of our trade in as reasonably possible. They were very straight forward, and equally reasonable. We kept Dalton at the dealership for two additional hours and he maintained a positive and kind attitude the entire time. We didn't feel rushed or taken advantage of. They are a family owned business, and I highly recommend buying from Munsterman Automotive. They actually listen to your needs and value the relationship they build with their clients. Also, they were able to to get us a better deal than any other dealer offer we had previously dealt with. I highly recommend them to anyone in the market for a new vehicle.

On 9/30/25 I went to MAG Automotive Group in Blue Springs, MO and had one of the worst dealership…read moreexperiences I've ever seen. Danny Tucker, the salesperson, was immediately rude, dismissive, and flat-out hostile. Instead of answering basic questions about financing and my trade-in, he made the process more stressful and combative. When I asked for help from management, Chance Myers, the sales manager, was no better. He was also hostile at first. Later they tried to make up for it with some bullsht*, which I ended up passing on. It's clear this dealership has no understanding of customer service or respect for the people walking through their doors. I left with zero trust in this dealership and will never return. If you value professionalism, honesty, or even basic respect, stay far away from MAG Automotive Group. There are many better dealerships in Kansas City that actually put the customer first -- this one does not.

We needed a new vehicle and as we have had excellence results at this dealership, we figured we…read morewould give them first chance. I contact Romeo Sok and asked if the dealership had a specific car in a specific color (Santa Cruz/Rock Blue). He sent the info pretty quickly on a Friday and Monday we arrived to find it ready for us to look at and test drive. McCarthy Hyundai has never let us down and we now have a favorite new salesman, Romeo Sok. Get with him if you need a new car.

I am incredibly disappointed with the service department at McCarthy Hyundai in Blue Springs, MO…read morefollowing an experience I had on June 5th. If you value your time, I highly recommend taking your vehicle elsewhere. I brought my Hyundai Santa Fe in for a scheduled 9:00 AM appointment for a basic oil change and a tire balance/rotation. Upon arrival, the service representative assured me that the work would take approximately 2 to 2.5 hours. Trusting their word, I planned my entire day around that timeline. The Reality of the Experience: The Delay: After waiting for 3.5 hours with absolutely no updates, I finally went to check on my vehicle myself--only to discover they hadn't even started on it yet. A Widespread Issue: I wasn't the only one. The waiting room was filled with multiple other frustrated customers who had also been left waiting for hours on end for simple services. Management's Response: I ended up speaking directly with the Service Manager, and his only response was to say he was sorry and that they were "behind." No kidding they were behind! Forcing customers to wait over four hours for a basic oil change and tire rotation without a single proactive update was completely irresponsible and unacceptable. Saying "we're behind" does not excuse a total lack of communication and respect for a customer's time. This dealership seriously needs to get their house in order to better serve their customers. It reflected incredibly poorly on the Hyundai brand, and I will not be returning to McCarthy Hyundai.

I took my 04 passat to horizon automotive for an second opinion, they were very helpful and honest!…read more I would definatley recommend horizon if you have a VW or Audi.

This was the very best car buying experience we have had. We worked with Steven. He was so laid…read moreback and patient. And, he even talked us through the details of previous ownership which helped us decide against a more-expensive vehicle. The dealership process is awesome. They let you wander the lot alone, sit in cars, look at the amenities and prices. You have so much more privacy and time than at a traditional dealership. Then you get to take your top picks for a test drive... Alone! You have all of the drive time to chat candidly about the car. To top it off, they will work with the DMV to get your plates... No waiting in line. I don't know if we will ever buy a car that's not from CarMax. This was our 3rd purchase over the years. The cars have all been reliable and the prices have been fair, especially given the fact that there is so little hassle and pushiness.

TLDR: Misleading photos of car, negative initial experience after ordering a car to be shipped,…read moreattempted to reduce initial bid for my trade by $2000, misinformation on transferring personalized plates. GREAT sales associate - awesome guy. Follow-up call the next day fixing the plate issue. I would shop around, don't make Carmax your first choice. Hi! Thanks for sticking around to read the whole story. This is going to be my experience with Carmax as a company, the finalizing of the sale at the Independence location, and my overall impression. I started this journey over 2 months ago as gas prices started to hit $4 a gallon. I had a paid off 2019 4x4 truck, very nice, MSRP when new was $48,600 before covid. I've always kept it washed, waxed, and well maintained. It had 89,200 mostly highway miles on it, and needed nothing. No rust on any body panels, nothing underneath as far as the body, well cared for, and very minimal parking lot dings, extremely minimal. I answered all of the Carmax questions, twice, about 2 months apart, very honestly. I reported my 2 fender benders, one of which was a tree falling in my driveway. I found out later that it didn't even count per Carmax's standards. Good to know. Both were repaired at a very great body shop, parts replaced and painted to match perfectly. The original quote of $18,400 was about $2000 more than Carmax's largest competitor. When I got to Carmax however they tried to reduce the bid by $2000 for 'undercarriage rust'. In Missouri? After 7 Missouri winters? You don't say! Apparently, Carmax's competitor had already accounted for that. Thankfully our awesome sales associate had our back, and helped us get our original bid back. Now to the car we ordered. I found a very nice Tesla Model Y Long Range AWD in Tennessee. It was a 2025, one owner, 22,000 miles. In the original photos they displayed 2 blemishes, a small rock chip that had been fixed with touch-up paint on the hood and some discoloration over the driver's door from going through a carwash. BTW, if you're reading this and drive a Tesla don't go through automatic car washes. Please, just don't. However, after getting the car we found some fairly substantial blemishes that were not photographed. There is a very large scratch in one of the doors, some scratches on the interior seat, the driver's headrest is delaminating and will need replaced, and thanks to the Carmax logo I now have permanent Carmax ghosting on my paint. Why do companies insist on placing dealer logos on paint? I bought a Tesla, not a Carmax. I removed the logo and used some adhesive remover from 3M that is safe for paint, purchased from Auto Body Color. (Nasty stuff, btw, so if you get some BE SURE you follow the label. You MUST wear a respirator to use. It's highly toxic.). I will say the car is comfortable, drives nice, has a great battery, and was only $40,998. I originally went with Carmax because they appeared to have nicer cars. Their competitors cars had more blemishes, but now it seems that their competitor may just be more honest. Also, Carmax is going to do what every dealer does and try to push you into one of their extended maintenance plans. If you are worried about future repairs you can pay a lot for peace of mind. I chose not to, as I bought a 2025 Tesla with 22,000 miles. I commute nearly 120 miles a day round-trip, and so when my warranty is up I'll be getting the maintenance plan directly from Tesla. As far as I'm concerned my relationship with Carmax ended when I drove off their lot. I will repeat, our sales guy was awesome. I'm withholding his name because I am only giving 3 stars. If this review was for him alone it would definitely be a 5 star review. I'm sure by now you want to know about the personalized license plate issue. Last year I got personalized plates for my truck. In Missouri personalized plates belong to the driver and are assigned to the vehicle. They can be transferred to any vehicle you own, car, truck, or suv. When I got to the person that handles the plates, sales tax, and signing all those forms I was rudely told that I could not transfer my plates from my truck to my Model Y because it had to be licensed as a car. He would not listen to me, cut me off while I was talking, talked down to me, and treated me terribly. I could feel the hatred from him, as he talked to this stupid, pathetic old man with the gray beard. It's a good thing someone as pathetic and stupid as myself had his superior intellect to show me how utterly stupid I was because I would have been lost without him. After signing all the papers they had my car all decorated with a giant bow. I didn't care. All I wanted was to get out of there. The next day a very nice lady called, had fixed the issue, and I'm getting to keep my plates. I'm out of room - that's my story, good luck! Thanks for reading.

I've owned this car for less than two months, and the starter has already failed--occasionally…read moreshooting a small fireball when attempting to start it. Today I had to have it towed from my own driveway. A week or two after purchase, I washed the windows at a gas station and discovered old writing on the window "Wholesale - Doesn't Run." At the time, it ran with only minor issues, so I hoped for the best. That hope didn't last long. For a $13,000-$14,000 vehicle, this kind of failure is unacceptable. I feel like I was sold a lemon and scammed. The only positive is that I purchased the extended insurance.

Buyer stay away. They sell junk for engines and have a backyard mechanic to slap it together with…read moresuper glue.