I've owned this car for less than two months, and the starter has already failed--occasionally…read moreshooting a small fireball when attempting to start it. Today I had to have it towed from my own driveway. A week or two after purchase, I washed the windows at a gas station and discovered old writing on the window "Wholesale - Doesn't Run." At the time, it ran with only minor issues, so I hoped for the best. That hope didn't last long. For a $13,000-$14,000 vehicle, this kind of failure is unacceptable. I feel like I was sold a lemon and scammed. The only positive is that I purchased the extended insurance.

Buyer stay away. They sell junk for engines and have a backyard mechanic to slap it together with…read moresuper glue.

Dalton was exceptionally good at his job and made our truck buying experience a breeze. My…read moreboyfriend and I recently purchased a 2012 Dodge Ram 2500 from Munsterman Automotive. We showed up at 5:30 pm (30 mins before they close), because we had been holding out on a different truck, but the dealer we had been previously working with kept dicking us around. We called Dalton around 5:00 pm and without hesitation he told us to come up and look at the truck. My boyfriend fell in love with it as soon as we took it for a test ride. Dalton was clear and honest about the flaws that the truck had, but offered solutions to all of them. We also had the pleasure of meeting Michael, who is the owner of the dealership. Both Dalton and Michael worked to get our monthly payments as low as possible with a reasonable interest rate, and they were able to get us the most out of our trade in as reasonably possible. They were very straight forward, and equally reasonable. We kept Dalton at the dealership for two additional hours and he maintained a positive and kind attitude the entire time. We didn't feel rushed or taken advantage of. They are a family owned business, and I highly recommend buying from Munsterman Automotive. They actually listen to your needs and value the relationship they build with their clients. Also, they were able to to get us a better deal than any other dealer offer we had previously dealt with. I highly recommend them to anyone in the market for a new vehicle.

On 9/30/25 I went to MAG Automotive Group in Blue Springs, MO and had one of the worst dealership…read moreexperiences I've ever seen. Danny Tucker, the salesperson, was immediately rude, dismissive, and flat-out hostile. Instead of answering basic questions about financing and my trade-in, he made the process more stressful and combative. When I asked for help from management, Chance Myers, the sales manager, was no better. He was also hostile at first. Later they tried to make up for it with some bullsht*, which I ended up passing on. It's clear this dealership has no understanding of customer service or respect for the people walking through their doors. I left with zero trust in this dealership and will never return. If you value professionalism, honesty, or even basic respect, stay far away from MAG Automotive Group. There are many better dealerships in Kansas City that actually put the customer first -- this one does not.

This was the very best car buying experience we have had. We worked with Steven. He was so laid…read moreback and patient. And, he even talked us through the details of previous ownership which helped us decide against a more-expensive vehicle. The dealership process is awesome. They let you wander the lot alone, sit in cars, look at the amenities and prices. You have so much more privacy and time than at a traditional dealership. Then you get to take your top picks for a test drive... Alone! You have all of the drive time to chat candidly about the car. To top it off, they will work with the DMV to get your plates... No waiting in line. I don't know if we will ever buy a car that's not from CarMax. This was our 3rd purchase over the years. The cars have all been reliable and the prices have been fair, especially given the fact that there is so little hassle and pushiness.

TLDR: Misleading photos of car, negative initial experience after ordering a car to be shipped,…read moreattempted to reduce initial bid for my trade by $2000, misinformation on transferring personalized plates. GREAT sales associate - awesome guy. Follow-up call the next day fixing the plate issue. I would shop around, don't make Carmax your first choice. Hi! Thanks for sticking around to read the whole story. This is going to be my experience with Carmax as a company, the finalizing of the sale at the Independence location, and my overall impression. I started this journey over 2 months ago as gas prices started to hit $4 a gallon. I had a paid off 2019 4x4 truck, very nice, MSRP when new was $48,600 before covid. I've always kept it washed, waxed, and well maintained. It had 89,200 mostly highway miles on it, and needed nothing. No rust on any body panels, nothing underneath as far as the body, well cared for, and very minimal parking lot dings, extremely minimal. I answered all of the Carmax questions, twice, about 2 months apart, very honestly. I reported my 2 fender benders, one of which was a tree falling in my driveway. I found out later that it didn't even count per Carmax's standards. Good to know. Both were repaired at a very great body shop, parts replaced and painted to match perfectly. The original quote of $18,400 was about $2000 more than Carmax's largest competitor. When I got to Carmax however they tried to reduce the bid by $2000 for 'undercarriage rust'. In Missouri? After 7 Missouri winters? You don't say! Apparently, Carmax's competitor had already accounted for that. Thankfully our awesome sales associate had our back, and helped us get our original bid back. Now to the car we ordered. I found a very nice Tesla Model Y Long Range AWD in Tennessee. It was a 2025, one owner, 22,000 miles. In the original photos they displayed 2 blemishes, a small rock chip that had been fixed with touch-up paint on the hood and some discoloration over the driver's door from going through a carwash. BTW, if you're reading this and drive a Tesla don't go through automatic car washes. Please, just don't. However, after getting the car we found some fairly substantial blemishes that were not photographed. There is a very large scratch in one of the doors, some scratches on the interior seat, the driver's headrest is delaminating and will need replaced, and thanks to the Carmax logo I now have permanent Carmax ghosting on my paint. Why do companies insist on placing dealer logos on paint? I bought a Tesla, not a Carmax. I removed the logo and used some adhesive remover from 3M that is safe for paint, purchased from Auto Body Color. (Nasty stuff, btw, so if you get some BE SURE you follow the label. You MUST wear a respirator to use. It's highly toxic.). I will say the car is comfortable, drives nice, has a great battery, and was only $40,998. I originally went with Carmax because they appeared to have nicer cars. Their competitors cars had more blemishes, but now it seems that their competitor may just be more honest. Also, Carmax is going to do what every dealer does and try to push you into one of their extended maintenance plans. If you are worried about future repairs you can pay a lot for peace of mind. I chose not to, as I bought a 2025 Tesla with 22,000 miles. I commute nearly 120 miles a day round-trip, and so when my warranty is up I'll be getting the maintenance plan directly from Tesla. As far as I'm concerned my relationship with Carmax ended when I drove off their lot. I will repeat, our sales guy was awesome. I'm withholding his name because I am only giving 3 stars. If this review was for him alone it would definitely be a 5 star review. I'm sure by now you want to know about the personalized license plate issue. Last year I got personalized plates for my truck. In Missouri personalized plates belong to the driver and are assigned to the vehicle. They can be transferred to any vehicle you own, car, truck, or suv. When I got to the person that handles the plates, sales tax, and signing all those forms I was rudely told that I could not transfer my plates from my truck to my Model Y because it had to be licensed as a car. He would not listen to me, cut me off while I was talking, talked down to me, and treated me terribly. I could feel the hatred from him, as he talked to this stupid, pathetic old man with the gray beard. It's a good thing someone as pathetic and stupid as myself had his superior intellect to show me how utterly stupid I was because I would have been lost without him. After signing all the papers they had my car all decorated with a giant bow. I didn't care. All I wanted was to get out of there. The next day a very nice lady called, had fixed the issue, and I'm getting to keep my plates. I'm out of room - that's my story, good luck! Thanks for reading.

Brent is just a good person selling good cars to good people! He's honest about the vehicles and he…read moregenuinely wants people to enjoy what they purchase.

They post cars on Facebook Marketplace beware they are cons. I messaged him about a VW Jetta TDI…read moreand asked what the lowest he'd take and when we could come take a look the car. He informed me the car needed a battery and also needed brakes. He asked if we could wait a day to come see it. I agreed to $4200 and explained this was a first car purchase for my daughters fiancée. He had been saving for something to get himself around. Two days of going back and forth telling me the cars being worked on and I'm on my phone later one evening and the car pops up as sold. I messaged him and he states someone offered him cash over the phone and bought it. We moved around schedules to go look at this car only for him to sell it out from under us. Very poor way to do business.I left a review on Marketplace only for him to report me for posting an honest review. Now I'm in Facebook jail. Oh but don't worry there are many other places to leave reviews.

Buyer beware "as is" & "cash only" DEATH TRAP!…read more I'm an electrician from Australia and I needed a work truck to start work immediately. I thought I was saving time and money by buying from a used car dealer instead of privately. Choosing The Auto Ranch was a BIG MISTAKE! I know I bought this truck "as is" and I thought I was covered when the salesman KEMP said he had a safety inspection done on it (it did have a state of Missouri inspection tag on the windscreen). Stupid me I believed KEMP when he said he had the safety inspection done and the truck was road worthy, but he had lost the inspection paper on the day of sale ‍ OK I'm a sucker... HOWEVER driving the truck I hit a pot hole AND THE WHOLE REAR END BROKE OFF. Spring purches, brake lines, emergency brake, U-bolts, U-joints, diff pinion flange all EXPLODED due to rust and KEMP'S malfeasance! They sold me a categorically unsafe vehicle - me and my family could have been KILLED on the interstate! DO NOT BUY FROM THIS DEALER.

Came from out of town to buy- wasn't ready . Had to drive back there. Said in perfect condition. I…read moreasked several times if any immediate repairs and he said no . Took it home and over a thousand dollars worth of repairs. I had planned on buying all my mowing trucks form him but I'd rather be informed if something is truly wrong.

My wife and I were looking for a used car (she just moved from california), and we had a 4000.00…read morebudget. We stopped in at Premier, and they had lots of deals within out budget. We test drove a Toyota Avalon, and my wife loved it. There were 2 issues. Engine light was on for lean fuel, and the brake caliper was seized. They wrote in the contract. that they would fix those two issues. We paid 2900 (+149 fee). 2900 was the higher end of the NADA (for a vehicle that was in good condition). We got the car back. Brake was "fixed" and the engine light was off. We were told the issues were fixed. As soon as we pulled out, the engine light came back on. We brought it back. They fixed it a second time. I went and picked it up. And again, the engine light came on. This time I took it to my mechanic. He said it didnt look like anyone fixed anything. The engine light was being turned off AND the brake caliper that was installed was leaking brake fluid. It was not correctly installed. I took it BACK to the dealership a third time. They said it would be fixed. Well, I got it back and was told they put in 2 new 02 sensors... guess what... the engine light came back on...for the same reason... It was not fixed. The problem i have, they wrote in the paperwork that these issues WOULD be fixed. I paid for a car in good condition, and now I am going to have to pay to fix an issue that I was promised would be fixed. I understand older cars have issues, but these were addressed before I handed cash, and was guaranteed they would be fixed. So buyer beware. Their shop apparently doesnt know what they are doing, and I was promised three different times that the issues were fixed, and just because they write in a legally binding contract, they will do something, doesnt mean they will. I wonder what would have happened if I didnt uphold MY end of the contract?

My husband and I bought a family vehicle from them about 3 weeks ago. The sales guy was nice and…read morenot pushy at all, which was nice. However, there was an oil leak and the tail lights didn't work so we made the deal with them that we would buy it but the oil leaks and the tail lights needed to be fixed. Took the Denali back to them a couple days later to have the leaks and lights fixed, got it back and the leak wasn't fixed nor were the tail lights. So we had to send it back again and the leaks were fixed this time along with most of the tail lights, we are still missing a back up light and now our check engine light is on and the code is for low oil pressure and their mechanic destroyed the transmission pan. My husband called them Thursday and they said they would call back. He called on Friday and was told they would call him back again, we heard nothing back and so we called again on Monday they again said they would get back with us. Heard nothing again. We will not take the Denali back there to get fixed nor do I or will I recommend this place. It's a good thing my husband is very smart and knows what to look for or else we would have been screwed even worse.

Buyer beware! Avoid dealership at all cost. Worked with the sales guy multiple times and asked…read morenumerous questions about the condition of the vehicle and the codes that we were generating from the ecu. I'm a professional buyer of cars and this establishment gets over on clients by rigging their vehicles to be operational only for the buyer to find out later by a professional mechanic that it has been rigged. Mechanic says "I don't know why they just didn't replace it the correct way, the first time. It would have saved them the reputation and customer's bad experience." Honesty goes a long way. It also yields repeat business. But this place will be getting a D rating from me.

Arrived on a Saturday at 4:41 pm when their hours state open till 6:00 pm. Our daughter was…read moreprepared to pay cash for a car and when she walked in to request a test drive opportunity for two vehicles, the gentleman told her he was closed and proceeded to turn the open sign off. We had already viewed the two vehicles online and came from Topeka.

We've experienced Universal Auto Plaza recently , Blue Springs and Odessa…read more We bought a GMC SAVANA. Many dealerships could learn from their customer service, quick response and customer care . We had the pleasure of Melissa ( ?) handling our after purchase needs . So friendly, professional and willing to go the extra mile. We enjoyed looking at their low mileage vehicles and new cars . Great prices . Great experience . Service department is top notch

Hayden Harris is a great salesman, and he really went above and beyond to help us get the best deal…read morepossible. We got a 2017 Honda Accord from the Blue Springs, MO location. It came with a great package at a great price, and far better than expected financing. I would highly recommend shopping for your next car at Universal Auto Plaza! -Greg M. Gardner, KS