We recently worked with Ariyana on a trade-in and new purchase, and I couldn't be more impressed…read morewith her professionalism. The trade-in process can often be the most difficult part of a deal, but Ariyana handled it with total transparency and efficiency. She took the time to walk my boyfriend and I through the appraisal and ensured we felt confident every step of the way. Her expertise and well known work knowledge made everything smooth and simple. I highly recommend her services to anyone looking for a stress free car buying experience. Everyone at Hendricks chevrolet were incredibly nice and helpful. Thank you!!

Made an appointment for a 10:30 am oil change. Added a transmutation flush. Was suppose to be a 2…read morehour wait time turned into a 4 hour wait on a Saturday. Had I known it would be that long I would have made other arrangements.

Service here is always incredible. Isabella took care of me from the moment I walked into the…read moremoment I left.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

By far the most outstanding service I have ever recieved!!! I had an appointment for an oil change…read moreand an hour after I had dropped it off, Derek called me to tell me they were already finished. I am truly astounded at the attention to detail that my car received!! They not only washed my car, but my floor mats as well! They rotated my tires, and did an incredibly thorough "27-point inspection". I'm completely blown away by the fact that they not only seemed to fix my passenger window that had started acting up-- but also the condensation I noticed in my tail light seems to have disappeared completely!! I look forward to returning for my next service, and I absolutely recommend the charming lounge with the very friendly puffer fish!!!

Trevor was very friendly and helpful. We were impressed by the speed with which everything was…read morehandled. ​

I will not be returning to Shawnee Mission Kia. Had a great experience when I purchased my vehicle…read moreyears ago, however things have changed since. I took my vehicle in for a simple oil change appt that was scheduled at 9:30 AM and was told prior to it would be 2-2.5 hours. After dropping off my vehicle I was told it would be finished at the end of the day because there were services not completed from the day before already ahead of me. Almost 6 hours later still no update and no vehicle. Very inconvenient unless you plan to sit at home on your day off while your car gets an oil change that should take approximately 30 minutes

Theron Coleman was our salesman, and he was very professional and helpful. He explained everything…read moreto us in a way that made sense and didn't try talking over our heads. We got a very nice used vehicle with low mileage at a reasonable price. I recommend Direct Automotive.

This place had nice employees and were quick to give us an estimate on our car. We returned the…read morenext day to get a quote on a 2nd car and sell the first car and they were quick with all that too. The place is clean, they removed my license plates and had me on my way. We will return for a future quote and sale!

Bought multiple cars here. First car I got the warranty and got a new transmission paid for itself…read moretwice over. If you are buying a used car out of warranty just get Maxcare. People complaining that they bought used cars that had issues 6 months later clearly don't understand that ANY used cars can give you a hard time. Yes even Toyota. Just got my second car with them and experience is super easy. But if you don't want to worry about your car for years especially if you are financing just cover it then you don't worry about it being used.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

I feel like so many customer service or sales experiences are disappointing, but yesterday I had a…read morereally positive one, thanks to 2 people from Hendricks Toyota, so I thought I'd write them a review. I know very little about cars, but I do know and appreciate working with a good salesperson. I can promise, if you walk into Hendricks Toyota and ask to work with Alijah N. you'll have a great experience! He is a sales person who really knows the product, he knows how to talk to people, and communicates information clearly. Plus if you are stuck at the car lot all day, he is genuinely an enjoyable person to spend the day with. He was so nice in fact, as we pulled away, after being there for a long 5 hours, I joked to myself, we should probably add Alijah to our Christmas card list. He took the time to answer all of my 80 year old Mom's questions. He treated her with respect and kindness the entire day and honestly was a "great host" to us- offering tea to warm up or a drink of bottled water. He stayed late to set up her phone to the car, which I'm sure is not uncommon, but then he impressed me once more. He was holding my Mom's phone, showing her how it works with her new car and he noticed the phone beeped. He must have someone in his family with diabetes, because he instantly knew the alert was my Mom's blood sugar monitor and without skipping a beat, he politely offered to get her a snack. I thought it was so nice that he acknowledged it, instantly offered a solution, and did it all without making it a big deal or making my Mom feel uncomfortable. The guy is a class act and a great salesman to work with. If you are in the market for a Toyota, check out Alijah N at Hendricks. There was a 2nd guy at Toyota who ensured we had a really positive experience at Hendricks. His name tag said, Anthony but he introduced himself as A.J., I believe he is a manager, he is one of the guys they have sitting in the office zone who come out and negotiate when necessary. I ended up seeing AJ twice over my Mom and I's "car shopping week". Honestly, I probably gave him a bit of a hard time the first day, I'm weary of people ripping off my Mom, so guards up. But A.J. won me over by the end, I felt he was genuinely doing what he could on price to earn her business. He seems like a go-getter, a hard working type who really is putting in the effort to build up return clientele for the business. He seemed honest, and not nearly as swarmy as so many sales guys you meet. Since you'll see him several times a year, after buying a car from them (oil changes, tire rotations), I think it's good to feel like there is a manager who wants to help you out where he can. I feel like, if we have a problem down the road, at least there is a manager there I can call who will help make things right. So, 5 stars for Hendricks Toyota for the experience I had with Alijah N. and A.J.

Please verify your invoice and ensure that the individual who provided it is present when your…read morevehicle is ready. I was there and observed that this person was on "lunch." Another employee handed me my invoice, and I noticed that I had been billed significantly more than I anticipated. I mentioned that my initial quote was considerably lower. The employee reviewed my invoice and confirmed that I should not have been charged for certain items. I was billed an excess of $400 beyond the original quotation. Furthermore, the final invoice differed from the initial estimate. Consequently, I was highly dissatisfied and contemplated ceasing any further transactions at this facility.

The buying experience itself was smooth, and the staff was friendly during the sale. However, I…read morethink it's important for future buyers to fully understand the warranty limitations and not rely solely on a Carfax report. Shortly after purchase, the car developed engine issues. While I understand that certain components aren't covered under their warranty, this happened immediately after purchase and reinforced for me how important it is to get an independent mechanical inspection before buying even if the Carfax looks clean. I'm leaving three stars because the sale process was fine, but communication after the sale was lacking. My advice to others: ask detailed questions about what isn't covered and consider having the car checked out independently before finalizing anything.

Never go here, within the first month I had to get multiple parts replaced. Now a year later and…read moreit's still a trip to the mechanic every other month. Now the entire engine needs replaced among multiple more parts. Even after the 1st month the KC Used Car Emporium said it's not their problem after 30 days. This place needs shut down and reprimanded. Never in my life have I had issues like the car they sold me and now not only is there $500 left to pay on the car- to keep it going it costs another $10,000 to replace the engine and parts. STAY AWAY FROM THIS PLACE!!!