Wow! I am in tears right now with how grateful I am to Carmax and their service department! We have…read morehad an amazing experience from beginning to end! We bought a Audi Q7 at Carmax in Costa Mesa, California, and we drove it here to Overland Park. We got it checked out by a professional German mechanic, and it had some major issues, but Carmax is going to take care of it all! This company is so professional and you can trust them when they say they have a good warranty! You can trust their service department! They are incredibly kind and professional! They are also providing a loaner car while we get the car fixed. The process of buying the car was so easy we were in and out of the dealership within three hours and there is a 10 day window where you are allowed to return a car even if you decide you don't like the paint color. Then you have a 30 day warranty. No other dealerships offer something like this all across the United States! We will never buy from any other dealership again other than Carmax! We are absolutely hooked on Carmax and so impressed!

Buying a vehicle from CarMax has been an absolute adventure--unfortunately, not the fun kind…read more They somehow managed to sell me a vehicle without sending my registration or tag decal, and now that I'm trying to get the issue resolved, the Business Office has apparently entered witness protection. Multiple phone calls, zero answers. At this point, getting someone from CarMax to answer the phone feels like winning the lottery--except I already paid them for a car and still don't have the paperwork I'm legally supposed to have. Nothing but hassle from start to finish. If customer service were a vehicle, apparently mine would still be waiting for its registration. 10/10 would NOT recommend the paperwork experience.

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

The buying experience itself was smooth, and the staff was friendly during the sale. However, I…read morethink it's important for future buyers to fully understand the warranty limitations and not rely solely on a Carfax report. Shortly after purchase, the car developed engine issues. While I understand that certain components aren't covered under their warranty, this happened immediately after purchase and reinforced for me how important it is to get an independent mechanical inspection before buying even if the Carfax looks clean. I'm leaving three stars because the sale process was fine, but communication after the sale was lacking. My advice to others: ask detailed questions about what isn't covered and consider having the car checked out independently before finalizing anything.

Update 5: i'm getting rid of this car. I've got more problems now. The skid player is coming off…read morefor the second time and the tire pressure sensor are broken. Please do not buy a car from this place. If you don't buy a car from them, you can help them go out of business. Of bed and believe me I hope they do go out of business. A thing that kicked me off the most is the fact that when you read this voice description, they say they sell reliable vehicles. That is false advertisement. This place is basically the Verizon wireless of the used car world. And the customer service is about as good as Google fiber. Which basicly means it doesn't exist. Apparently I'm not the only person who had problems with my car. Read the other reviews do not ever buy a car from here.

What a great experience. Just purchased a vehicle I've been in the search for some time now. Sean…read moretook care of me from the first step to the last with no hiccups. I couldn't have wished for a better experience. My family and I have now found a homegrown dealership that we can use for the rest of our lives.

This dealership is not your average dealership. My husband and I needed a car fast as he had just…read moretotaled his in a car vs deer accident. Sean was more than helpful and made the process so seamless! He worked with our tight budget (have to mention the Prius we bought was ALREADY listed for a great price) and was so attentive during the negotiation with the credit union. They have made customers for life and we tell all our friends in Manhattan, KS it's worth the drive if they need/want a new car.

I recommend. Quick to get in and estimate. Car ended up being too far gone to spend on fix. Not…read moreshops fault. They were fair and straightforward. I recommend

Quality work at reasonable prices. I was able to get an appointment quickly. They performed the…read morerepairs in the time frame they quoted. Kevin

I am writing to express my highly positive experience with my first-ever online vehicle purchase…read more I successfully located a 2018 convertible Range Rover, a vehicle I had been searching for over the past five years. It was at Country Hill Motors in Merriam, KS, so I reached out. I found all staff members, from sales representative Debra to financier Jason, to be exceptional. They provided remote vehicle videos and overnighted all necessary documentation, which constituted a truly first-class operation. They were a five-star company across all aspects of their business! They also maintain a 90-day policy; if any issues arise with the vehicle, it can be returned, and all necessary repairs will be covered -- unheard of in my experience! But simply means, they genuinely stand behind their products, which ultimately led me to choose them as my preferred dealership. Consequently, I entrusted them with my business. Given that they are located in Kansas and I reside in Washington, DC, they recommended a reasonably priced shipping company that provided a white-glove delivery service. Upon receiving the vehicle, it was more beautiful and impressive in person than it appeared online. As I had purchased it sight unseen, I brought it to a local Land Rover dealership for a comprehensive 300-point inspection, which revealed three minor issues. Since Country Hill Motors offered to cover repairs within 90 days, Jason suggested utilizing the bumper-to-bumper extended warranty that he had recommended during the purchase. Jason expertly negotiated and handled all warranty claims with the warranty company on my behalf, which he certainly didn't have to do. The level of service was exceptional, exceeding all of my prior experiences. His actions were truly above and beyond, and the warranty company covered all expenses without issue. Jason, Debra, and Country Hill Motors are all remarkable, and I wish I could rate them even higher than five stars. With over four decades of experience in purchasing vehicles and nearing my sixtieth year, I can unequivocally state that this dealership surpasses all others I have encountered. Their performance has left a lasting impression, prompting me to provide a review that accurately reflects their outstanding service. I highly recommend visiting their website, if you are in search of a vehicle, whether you are a local or remote customer, like me. If you discover a vehicle you like, you will undoubtedly be impressed with their customer service and care. I certainly was!! Phone: (913) 362-7111 / Website: https://www.countryhill.com/

When to go look at a motorcycle there and was told that I can't test ride it since its a car…read moredealership and they insurance dont cover motorcycle. Waited a month later and bought the bike for a lower price Bought the bike and ride it home and immediately notice a oil puddle on the driveway also was leaking from the front left caliper. I did check for oil leaks and touch the bottom of the bike to see if it had oil there the first time I checked out the bike.

Our experience was extremely disappointing. After we looked at the vehicle and were preparing to…read moreleave, a salesman came out of the office and started yelling at us, claiming we were blocking his driveway -- which we absolutely were not. When we tried to talk things through, he responded with profanity directed at me and my son. There are plenty of dealerships to choose from, and this is one I won't be returning to.

I just bought a 2006 Lexus LS 430 from KC Auto Connection (5232 Merriam Dr, Shawnee, KS), and the…read morewhole experience was outstanding. This was a car I've wanted since it was new, and Tony Hatmaker, Dion Monroe, and Henry Frazier made that dream a reality. They were professional, easy to work with, and even arranged shipping--my car arrived in just two days and was exactly as described. I couldn't be happier. Huge thanks to the team for making this such a smooth and memorable purchase. Highly recommend them if you're looking for a trustworthy dealer. Check them out at kcautoconnection.com or call 913-210-4900--they truly go the extra mile!