We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

The customer service in the Service and Repair Dept is terrible. They never answer the phone. The…read morecar itself and the sales associates i have not had a problem with

I am currently in the car buying process with Carmax so I will update this rever 'if' I finish the…read moredeal with them. I have been trying to trade my truck in on a Tesla as I commute and gas is getting way too high. I had an original offer for my truck from Carmax of $19,600. Based on this I ordered the Tesla I wanted from a suburb of Chicago last week. It's a 7.5 hour drive. I understand that shipping doesn't work that way, and it's loaded on a truck that goes and picks up other vehicles, so it takes time. Fine. However, my offer on my truck has expired twice. The first time they re-bid it for $18,400. Now the second time they have rebid it for $17,400. Their offer is only good for 7 days, and they do everything to ensure you cannot have your next car in that 7 day time frame unless you buy something they already have. Classic way of getting you in the door, then renegotiating the terms of the deal. Just be aware of this sales tactic when you start doing business with Carmax. I guess Carvana's offer was a lot closer the first time. I may go with them, and choose honesty over this terrible sales tactic. Update: I got a text that my car had arrived at Carmax at 9:30 a.m. It is now 3:42 P.M. and nobody has contacted me to come and finish the deal. I can't imagine what's taking so long, as I'm busy the next 2 days. Carmax really isn't making this convenient. More to come.

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

Having been to KC Car Emporium this past year and being so pleased with my purchase I had to tell…read moremy Girlfriend about them when I found out she was in the market for a new car! Keep in mind we have shopped around the city from car lot to car lot I was sure we would find something she would like at KC Car Emporium! As expected we had a few cars in mind and they met our needs on all of them! We were assisted by a gentleman named Fred and he couldn't have been more hospitable with helping us. They always have the best feedback and knowledge on all of the cars the lot has to offer. The great part about this car lot is they allow you to drive anything you want with no questions asked, some lots in the past that I've been to have given me a hard time about taking one car out, let alone 2 or 3! With that being said we came to an agreement on a car and were approved to purchase! I would recommend this car lot to anyone, everyday of the week! Thank you KC Car Emporium!

They sell lemons. Do not buy here. I lost 13 thousand dollars from this place because they won't be…read morehonest about a cars problems.

I typically do not write reviews, however, my experience with HAWK Auto was extra-ordinary and I…read morefelt compelled to share. I discovered HAWK Auto as I was looking for a used hybrid sedan online and found a 2007 Toyota Camry Hybrid in excellent condition. I called the number listed in the ad and Sean (co-owner) responded to my voicemail within the day. I must admit, at first I was hesitant about this dealership which was simply warranted by appearances of the facility, which are rugged and more shop-oriented. However, the associates and owners at HAWK have a high level of integrity which is shown through their excellent customer service, the quality of vehicles they choose to carry, the extremely high level of product knowledge, and their desire to build relationships with each of their customers. Sean & Mario both were willing to spend the required time with my wife & I to ensure our questions were fully satisfied and that we were comfortable with the transaction. At no time did we feel pressured to make a purchase, nor were we made to feel like we were a burden when our due diligence took longer than might be typical. My experience listed here is most definitely worthy of a high review, but the extra-ordinary aspect of my experience with HAWK comes in to play several months following the purchase of the vehicle. The title of the purchased vehicle was delivered via certified mail the very week I was moving houses and tragically became misplaced. After months of looking through papers & boxes, we deemed the title lost. Unfortunately, the vehicle had not been registered and now we had to get a replacement title. After contacting the DOT, the insurance company and the lien holder, all counsel suggested the dealer would have to request a replacement title. What made this extremely difficult was HAWK purchased the vehicle through an auction house in GA, who purchased the vehicle from a leasing agent in FL. Each transfer in ownership was hand-written on the title, so the last recorded registration was still in FL. In order to get the replacement title, Sean was required to spend a tremendous amount of time researching, tracking down involved parties, and initiating on my behalf the request for replacement title. This process spanned many months, involving multiple hours of work on HAWK's part in order to remedy the issue, and Sean was always quick to respond and very professional with each correspondence. At no time was I ever made to feel like I was a nuisance or inconvenience, which I know this issue must have been a large source of frustration for Sean. I do not know of many used dealers that would have put in the time and effort for a single customer who had already made a purchase. This, to me, goes way above and beyond the typical expectations of a used dealer and Sean has demonstrated his dedication to me as a customer. For that I cannot give him a high enough rating and I will always go to HAWK Auto for all of my used vehicle needs in the future.

What a great experience. Just purchased a vehicle I've been in the search for some time now. Sean…read moretook care of me from the first step to the last with no hiccups. I couldn't have wished for a better experience. My family and I have now found a homegrown dealership that we can use for the rest of our lives.

I recommend. Quick to get in and estimate. Car ended up being too far gone to spend on fix. Not…read moreshops fault. They were fair and straightforward. I recommend

Quality work at reasonable prices. I was able to get an appointment quickly. They performed the…read morerepairs in the time frame they quoted. Kevin

Pretty good experience. They were open and honest. and everything was easy. It was my first time…read morebuying a car and i would definitely go back if i needed another one!

I am writing to express my highly positive experience with my first-ever online vehicle purchase…read more I successfully located a 2018 convertible Range Rover, a vehicle I had been searching for over the past five years. It was at Country Hill Motors in Merriam, KS, so I reached out. I found all staff members, from sales representative Debra to financier Jason, to be exceptional. They provided remote vehicle videos and overnighted all necessary documentation, which constituted a truly first-class operation. They were a five-star company across all aspects of their business! They also maintain a 90-day policy; if any issues arise with the vehicle, it can be returned, and all necessary repairs will be covered -- unheard of in my experience! But simply means, they genuinely stand behind their products, which ultimately led me to choose them as my preferred dealership. Consequently, I entrusted them with my business. Given that they are located in Kansas and I reside in Washington, DC, they recommended a reasonably priced shipping company that provided a white-glove delivery service. Upon receiving the vehicle, it was more beautiful and impressive in person than it appeared online. As I had purchased it sight unseen, I brought it to a local Land Rover dealership for a comprehensive 300-point inspection, which revealed three minor issues. Since Country Hill Motors offered to cover repairs within 90 days, Jason suggested utilizing the bumper-to-bumper extended warranty that he had recommended during the purchase. Jason expertly negotiated and handled all warranty claims with the warranty company on my behalf, which he certainly didn't have to do. The level of service was exceptional, exceeding all of my prior experiences. His actions were truly above and beyond, and the warranty company covered all expenses without issue. Jason, Debra, and Country Hill Motors are all remarkable, and I wish I could rate them even higher than five stars. With over four decades of experience in purchasing vehicles and nearing my sixtieth year, I can unequivocally state that this dealership surpasses all others I have encountered. Their performance has left a lasting impression, prompting me to provide a review that accurately reflects their outstanding service. I highly recommend visiting their website, if you are in search of a vehicle, whether you are a local or remote customer, like me. If you discover a vehicle you like, you will undoubtedly be impressed with their customer service and care. I certainly was!! Phone: (913) 362-7111 / Website: https://www.countryhill.com/

Our experience was extremely disappointing. After we looked at the vehicle and were preparing to…read moreleave, a salesman came out of the office and started yelling at us, claiming we were blocking his driveway -- which we absolutely were not. When we tried to talk things through, he responded with profanity directed at me and my son. There are plenty of dealerships to choose from, and this is one I won't be returning to.

I just bought a 2006 Lexus LS 430 from KC Auto Connection (5232 Merriam Dr, Shawnee, KS), and the…read morewhole experience was outstanding. This was a car I've wanted since it was new, and Tony Hatmaker, Dion Monroe, and Henry Frazier made that dream a reality. They were professional, easy to work with, and even arranged shipping--my car arrived in just two days and was exactly as described. I couldn't be happier. Huge thanks to the team for making this such a smooth and memorable purchase. Highly recommend them if you're looking for a trustworthy dealer. Check them out at kcautoconnection.com or call 913-210-4900--they truly go the extra mile!

This is a far more customer-friendly auto dealership than the one where I leased my car back in…read moreFebruary, after 20 years in my previous Toyota. SO much more friendly and welcoming that I chose to give up the $100 certificate I'd have gotten if I had all 3 initial mileage checkups done where I started, all of which are included in the lease. But I had dreaded going back, What went well at Hendrick Toyota's service department? Pretty much everything. The service manager who took care of me at Hendrick, and goes by "D", was great. He was very customer-service oriented...welcoming, friendly, knowledgeable, attentive to detail, gave me a tour around the dealership area where I would be waiting, pointed out all available amenities, and offered me a cold bottled water without having to be asked. That may sound like a small gesture, but based on my experience where I leased, it isn't. I actually felt like a valued customer. And I felt confident D would take good care of my car, and do all the required checks and services for the 5K appointment . After it, he also patiently went over many of the buttons and controls that were still unfamiliar to me after the hurried and cursory explanation i received the day I picked up my new car. And despite having spent many hours at the previous dealership during the process from test drives to closing the deal, and having made an actual appointment for pickup with my salesperson, none of the idle sales people in the lobby, or the front desk attendant, greeted me, knew me at all, or had a clue why I was there. And I never saw my sales person again. I hope my experience at Hendrick wasn't just a "one-off," and that my future appointments there can be scheduled with D, whose words and actions gave me faith that his goal is first and foremost, great customer service. My best advice, if you want to have a customer-first and reasonably pleasant car purchase (or lease) experience, don't go to Olathe Toyota.

This dealership specifically doesn't offer complimentary snacks or drinks other than water/coffee…read more Cheap look to me if you're buying a vehicle and you have to buy your own chips/soda from a vending machine.