I'm not sure if this dealership is Victory Hyundai, a franchised dealership or Premier Auto Outlet,…read morea non franchised preowned dealership. Regardless, I had a bit of a visit. I stopped in to look at a car listed on the dealership's website. The salesman brought me inside and had me fill out form with questions about what I was looking for. Vehicle type, payments, trade-in, etc... I was intentionally vague because I wanted to look and drive the vehicle. If it was something I liked, I would have been happy to talk numbers. He insisted, so I made up some answers. Then after about a half hour of small talk, his coworker walked over and said the car wasn't on the lot and the dealership wasn't sure when it would be back. Oh well. To the salesman's credit, he reached out a couple of days later to let me know the car was back. Unfortunately, I ended the call because he came on a little strong trying to schedule an appointment. It wasn't a good experience. It wasn't a bad experience, either. It was just okay. I don't think I'll return, however if you decide to visit, please do your due diligence and be prepared to walk away if you don't like what you hear.

Summary: This dealer messaged me on facebook about a car I had for sale, made me an offer, had me…read moredrive 45 minutes each way to their dealership, and then tried to negotiate an entirely new deal at an insultingly lower price based off of information they already had prior to me arriving. Hours of my day was wasted and I can genuinely say I have never felt more disrespected, lied to, and attempted to be hustled by a dealership than I have here. If they offer to buy your car, they will throw out prices they know you want you to hear to get you in the door, after which point they have no intention of honoring. This is what happened to me, just the facts: I listed a car for sale on Facebook. Marneasa messaged me, we talked price, and settled on a number. She told me the car would be purchased for $31,000 (see picture below). I flat-out told her I did not want to drive out to their dealership unless we had a deal as I'm very busy mid-move with young kids at home, and she told me we had a deal. I arrived and met Sydney. She immediately gives me a paper asking what my asking price and what the lowest number I will accept is (Red Flag #1, we already had an agreed price). I tell her this and she laughs and says "Oh I have no idea what you and Marneasa talked about, that's all on Facebook!" (Red flag #2). I should have left after this point. Of course you know what we talked about. She then comes back a few minutes later with a KBB printout showing my car is supposedly worth 22k and asks what I think about this (Red Flag #3). Again, I should have left. I told her I would not sell for a penny less than our agreed price. Also, I had done KBB pricing on my car and KBB put my car at ~27,000-34,000 depending on condition/who bought it. Nowhere did it list it at $22,000. They inspect the car, test drive it, etc. They spend 20 minutes "figuring out the numbers". Numbers we had already made a deal on, mind you. Sydney comes back later and tells me the car has too many owners (I'm the 3rd owner) and that they are no longer interested at 31k, but they'll try and get close. I had given them the VIN two days prior and the number of owners was nothing new to them. I took my keys and left after 3 hours of my day was wasted. The best part of this entire ordeal is that they have a plaque on their wall stating their guiding principles are "honesty", "integrity", "the golden rule", etc. I guess everyone at this dealership really enjoys being lied to, misled, and having hours of their day wasted. That or no one has ever explained to them what the words on that plaque actually mean. Also, fun fact about their $22,000 KBB offer - I sold the car to another dealership (Texas Auto Value) the next day for $30,000. No games, they looked at the car and cut me a check within 20 minutes of sitting down.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

Have used Robert several times over the years to repair and maintain my Snow-Blower, Push Mower,…read moreand John Deere Riding Mover. Always great to work with....friendly...quality work...and fast. Today I had a issue with the main driving belt for the blades on my Riding Mower. Robert had me bring it in this morning and it was fixed by this afternoon. I totally trust and recommend Robert!

I saw a person come in before me that was a bit alternative lifestyle , i wont go into how or what…read morebecause it doesnt matter. But they treated that person with respect as if a regular customer. No nasty remarks after they left. I am so proud of this business for welcoming all customers regardless of who you are. Good customer service !!!!

This team of technicians and staff are easy to work with and extremely friendly and flexible, the…read moreowner Jason is a stand up guy and straight forward. With being a veteran myself I'm happy to know when my truck needs work that my money goes to and helps a locally veteran owned small business. You guys won't regret taking your vehicles here.

We had them change a couple of sensors and it took over three weeks. Their communication is…read moreterrible. Won't bring our vehicle back here again.

Husband had a deep door ding on His Cadillac. It was an…read moreolder odd color and Dale's matched it perfectly. Other shops said it would be hard to Color match... but Dales got it perfect. Drove from our home in Parkville to Dale's in Blue Springs... but worth it. Highly recommend!

I would highly recommend Dales Collision Repair for any collision services. I had my 2022 Silverado…read morefix at Dales and it was a very smooth process. From start to finish. I was updated on the repair status at all times,any changes to the repairs I was informed. I also had Hail to two others vehicles and they took care of it instantly. Great team to work with Friendly staff. And quick process I highly recommend Dales Collision Repair for great quality work....

VOLUNTEERED REVIEW I…read morehave a 2005 Dodge Neon and the engine light came. Long story short, Transmission chaos! The amount to repair the car is more than the value, so I've opted to not get it fixed. Instead invest that amount in a new car. Only had the pleasure of dealing with Brian but he was phonomenal. His customer service was on point! Even though I didn't purchase any services, I didn't feel any pressure. I told him of my financial situation and was more than willing to accommodate. From what I've gathered, very transparent and great people person.

On 7/15/15 I called this shop for a price quote. I then asked about warranty service as I live in…read moreArizona and there aren't any Cottman's in the Phoenix area should I have any issues related to the repair. The person I was speaking with then questioned why I would ask about the warranty and seemed offended by my question. In his words, "No one has ever asked me that question before." I find it odd, first someone would question a customer asking about how the warranty coverage works on a $2000 investment in a rebuilt transmission and 2nd customers typically don't ask warranty questions. Just a bizarre, brief, back and forth between myself and the sales associate over warranty questions that convinced me based on this customer service experience alone I would not do business with this shop.

We've bought 2 cars from these guys and have sent several of our friends and family to them as…read morewell. All of us have been more than pleased! No haggling, no need to haggle because they give you blue book pricing, they will accommodate you in as many ways as they can, and they will follow up with you and treat you right. Carfax report is guaranteed with each vehicle. If they don't have the car you want, give him a couple of weeks and he can find it at a reasonable price! I will go here to buy all of my cars from now on because buying a new car is absolutely impractical in this day and age and I like the "no need to haggle" deal.

Bought a 2014 F250 with a service body for a bed. The vehicle was in excellent condition except as…read moresoon as I drove it down the road the Service Auto-track light came on. Before an hour of driving the ABS light came on. No way they didn't know about these conditions. Took to ford, about 1500.00 to replace ABS module and RCM module. Shady business. I wondered why they had it in the shop getting it ready, clearing the codes. Paid 25K verified cash for vehicle. Said they couldn't give me the title for f14 days. Today was day 14, still no title. Buyer beware from these guys. I'm not taking any more of my cash business back to them.