Great, Friendly staff! They attended me super quickly! I came on a Monday, bit busier then i thought!

Love it good too us when ever we come over for a long road trip and we have been coming here since years.

I had one of the worst customer service experiences I've ever had at any restaurant at your location at 1210 Ocean Beach Hwy., Longview, WA 98632. I ordered a Double Bacon Cheeseburger through the Carl's Jr. app and customized it because I'm diabetic. I removed ingredients I couldn't have, requested a lettuce wrap instead of a bun, and added the toppings I wanted. According to the app, this burger does not even come with ketchup. Despite that, it arrived absolutely drenched in ketchup, making it impossible for me to eat because of the sugar content. A nearly $10 burger had to go straight into the trash. I called the restaurant expecting what most customers would expect: an apology and someone willing to help. Instead, an employee who identified herself as "Jenny" immediately told me there was nothing the restaurant could do because I had ordered through the app. I asked for the corporate phone number. She said she didn't know it. I asked for a manager or supervisor. She claimed there wasn't one available and that there wasn't even a lead employee who could assist me. I then asked how I was supposed to request a refund through the app, and again, no one could give me an answer. When I explained that I'm diabetic and disabled, and that I couldn't simply jump in the car because I use portable oxygen and would first have to refill my oxygen tank, I expected at least a basic level of understanding. Instead, the conversation became hostile. Jenny began yelling at me. When I told her that yelling at a customer was unacceptable and that I would be filing a complaint, she began crying. A male employee, who refused to identify himself when asked, then took the phone. Instead of trying to resolve the issue, he talked over me, insisted that "ketchup is on all burgers" even though the app's own description says otherwise, told me to eat it anyway despite my diabetes, refused to let me speak, and then hung up on me. Mistakes happen. What matters is how a business responds. I was treated with hostility after explaining both my medical condition and my disability. Rather than showing even a minimal amount of empathy or trying to correct the restaurant's mistake, the employees argued with me, yelled at me, dismissed my concerns, and ended the conversation by hanging up. I left that interaction feeling discriminated against because of my disability and my diabetes. Whether that was their intent or not, that is exactly how their words, their tone, and their refusal to help made me feel. No customer should be made to feel that their medical condition is an inconvenience or something to be mocked or ignored. I do have photos of everything and I also have witnesses to the phone conversation that took place. I won't be returning to this location, and I certainly won't be recommending it to anyone else. read more

Carl's Jr - This is the burger that is drenched in ketchup. The description on the app for a Double Bacon Cheeseburger does not have ketchup on it. - Fast Food Near Me - Longview, Washington

Lunch here was great with my buddy food was good so was the service and I got to spin the wheel of doom read more

Carl's Jr - Fast Food Near Me - Longview, Washington

The food was great and I would definitely recommend this food for other people definitely try it out

This place is my go to for quick meals. I love the Big Carl. Easy and delicious. You won't regret it.

My sons favorite place in town. He loves the star ckn nugs and am leased with the burgers. Nice staff, keep the place clean.

Great service, amazing experience, super friendly staff, and truly outstanding overall!

The person that took my order was not a good listener and it took me 20 minutes to get my food

Great food good people it's easy to get too has a friendly staff it has a clean lobby and clean bathrooms

Sat in the drive through for way too long. All I got was a burger and 2 drinks. Service was terrible. They ended up making us pull around to the front, then when we finally got the burger it wasn't made right. I mentioned to the lady that gave me the food that the wait was ridiculous and she looked at me funny and walked away. Also I was the only car in the drive through. read more

Great food, Longview Washington location is always clean, fast service. Amazing staff

We dinned inside. The food was wonderful! We tried the California burgers, they were tender, moist, and hot. Everything was perfect and fresh!!! The restaurant was spotless. The staff all worked together helping to see food was taken out and people helped as needed. We will go back! read more

My number one place I will not eat at, hamburger meat is the worst i have ever eaten. Bun was soggy and mashed. Not for me!

OMG...we will NEVER order food from here again!!! My husband's double cheese burger came with no bun and cold. My 2 chicken wraps were not only cold, but barely had any chicken in them!!! read more

I have eaten at this location a few times and they normally are a good choice when in a rush but had a terrible experience today. We used the drive through as there was no line and ordered a beyond famous star and a breakfast burger. After about 10 minutes waiting we got the most burnt burger I've ever had. Was so badly burned it was covered in a black powder that was all over the lettuce and packaging. It was unpalatable so I asked if I could get another. The manager on site argued with me stating that im wrong and don't know what I was talking about as it's supposed to be like that. The next burger I got was not burned but this time had the grossed texture. The veggies were hard and stale as if kept out all night and used anyway. I couldn't eat all of it and left feeling nauseous. I hope nobody gets food poisoning from here. read more

Carl's Jr - Burnt powdery burger - Fast Food Near Me - Longview, Washington

Food was cold when I got it. Took a long time. All in all, not my favorite place to go eat a burger

I love carl's. Yesterday was a bad day In Longview. Orders all screwed up. My meal was slapped together. Charged wrong. Manager not good mood. I give a five star@ we all have a bad day. Normally, all is better than all the other fast burger joints. read more

This is the worst fast food restaurant in the world. I would not recommend anyone to go here even if they are starving. It is better to wait until there is an opportunity to get food somewhere else. Carl's Jr. is a good fast food place but this one has the worst service and food read more

It's great for what it is, just need the food preparers to know appropriate sized portions of lettuce on a sandwich lol (I got one 2 inch piece on a big chicken sandwich lol) But I appreciate the fact none of the chicken taste like feathers, unlike some fast food places around here lol read more

First to review! Just as good as any other Carl's Jr. location! Even on opening day it was SURPRISINGLY fast! Faster than most other fast food places in town actually! I'm really not sure what else to say or how to make this longer lol! As implied the food and service is very good! I've been inside and through the drive thru several times and have been very satisfied every time! read more

Ordered a chicken club with NO BBQ sauce - hubby ordered a burger with tomatoes and onions (like the picture showed. Drove 40 miles home and my chicken sandwich COVERED in BBQ sauce, and hubby got a DRY burger with just burgers and cheese. Called the manager to get my money back or make it right, and he YELLED at me - told me ALL chicken sandwiches have BBQ sauce when they get them. Then said my hubby's burger doesn't come with tomatoes and onions regardless of what the photo shows. He was rude, arrogant, and yelled, "bring me my food back and I'll give you your money back", and hung up. I called corporate - THEY are making it right. The Carl's Junior in Beaverton, Oregon is GREAT! We love THAT Carl's Junior - we will NEVER go to the Longview branch again! read more

My family are regular customers. About 2x a month. I've had my order messed up more times than not. Today might be the final time. I ordered a large combo meal. Got home, no fries. Ordered another combo meal plain, sandwiches came loaded with the sauce and veggies I didn't want. Ordered multiple drinks, had to request a drink carrier. There wasn't a rush or back-up in the drive thru or anything I could see to cause this problem. Woodland Carl's Jr. gets my orders right. If Vancouver messes up I get an apology and free cookies. I did not go back to correct it this time. I'm tired of doing that. McDonalds is up the road and they rarely mess up my orders. They are cheaper, faster, and can make a plain order. read more

Bun soggy as f**k . All the condiments on one side of the burger. Place is just as bad as the town it's in ! Trash

Sat in the drive through for 15 minutes and the car in front of me didn't move or even speak into the intercom. First time there and still haven't had their food. 2 employees visible on the inside standing around not noticing the cars piling up outside. Maybe they were the only 2 people there. What the hell Carl's Jr.? Act like you've done this before. read more

Went to Carl's Jr for lunch today with some friends.. We ordered chicken sandwich meal and jalapeno poppers. When we got to the window to pay there was a angry man there looked to be the manager. we pay and ask for ranch and he put 1 in the bag. We said can we have more ranch, he got 1 more and put it in the bag. there were 3 of us and we didn't want to share each others ranch so we drove around and I went in. Asked the girl behind the counter for a ranch and ketchup she look at the manager like she was scared to give ranch out. He yells I already gave you ranch. I said yes you did but it wasn't enough. We literally got into a argument over ranch. He was so rude and mean. His employees looks scared of him and he is holding the ranch hostage!! Service is great when hes not working. RANCH IS LIFE! read more

Not very good. Makes me sick everytime I eat here. Used to be alot better. The one in woodland used to be good but i know the the one in Longview is not. The burgers are good but my guts hurt everytime I've tryed eating here. Plus a full meal cost way to much. Like 15 bucks a burger. Just outrages. read more

To any employees that see this review I'm sorry for the abuse your manager must Bring to you. I'm just a customer and I've never been more disrespected by a human. Adrian I think his name is should not be a manager or in customer service. Once again. This review is directly for the manager. Food is fine. Employees are decent. Please please please get that fool out of there read more

Of all the Carl's Jrs I've been to, this one is by far the worst. They often serve stale buns or biscuits. The food is often luke warm or even cold. Extremely lazy employees at this location. read more

Says the open at 6am but when we showed up at 6:10 every light was still off. I thought that maybe the hours have changed due to COViD but on the door the hours said 6am. Not sure what that is about but we left and found another place to eat. read more

They had very crappy service. My grandpa has a senior special and asked for it, and the employee said yes she will add it. My grandpa got the receipt and she forgot to take 10% off for the senior special. Her excuse was that she was tired. And never refunded him. read more

Five drive thru customers to one dine-in customer. All with over a 10 min wait time! Cook to order number, not only to drive thru customers. Your timing and priorities need work. read more

Love the Grilled Chicken Club Burger! I travel all over Washington & Oregon, & this is a Awesome Carl's Jr! Carl's Jr is my quick on the go place to eat when I don't have time to stop and eat! The multi grain bun on the Chicken Club Burger is so good I can't recomend it enough! I Love the Famous Star Burgers also but the chicken is main stay! This is a well run fast service location very impressed! Plus my order was correct going thru the drive up, gotta love that! Diffantly will be back to this location for more! Thank-you for running such a top notch Carl's! read more

they tend to mess up special orders a lot. gave them a last try today just to confirm that they do not care about their customers preferences. people have serious food allergies and they should take that more seriously. not coming back to that place ever again. read more

If this could be a 0 zero it would be. The manager is beyond rude and the service puts standards to a new low. Going through the drive though manager pulled us. We than proceeded to wait 20 mins at which time I got out of my car after watching 5 other cars go and went in to talk with the manager. He was a jerk about it saying oh we are so busy. And didn't offer an apology or anything. Worst customer service ever talking about how hes oh so busy with 4 little 2 person orders and 6 employees just wow giving Carl's a bad name read more