I'm not entirely sure how we always end up at a Carl's Jr. drive-thru window in the wee-early hours of a weekend morning. I know part of it is my husband's recent hankering for biscuit-sandwich creations. I guess that's about all there is to it.
We hit this Carl's on our way up to Disneyland this past weekend. When we pulled up to the menu board, we were greeted with, "Wlkmta Cah's junr, cannah (mumble, mumble) you?"
Honestly, that's what we heard. We were fairly certain we were being welcomed to the drive-thru, and asked for our order, so my husband plugged away with his request. "Hi, we'll take one Sausage, Egg & Cheese biscuit combo with orange juice, and two extra Sausage, Egg & Cheese biscuits, please."
Silence.
The silence reigned for a good two minutes. Just when he was about to say, "Hello?..." she came back with, "You wanted a...what, now?" He repeats the order. She says, "What did you want to drink?" He tells her for the third time. Then she says, "What kind of biscuit combo was that?" Again, he tells her for the third time. Then she repeats the "order" back, leaving off his two extra biscuit sandwiches. He politely tells her that she'd forgotten part of our order.
Silence.
She came back a beat or five later, asking if we wanted any cookies or cheesecake to go with our order. (Never mind the fact it was 7 am!) Hubs declines, and repeats (again) that she hadn't added part of our order. She asks us *again* what our order was, and once he repeats it to her (for the FIFTH time!) she finally gets it and tells us to pull forward.
The dining room (which we could see from the drive-thru lane) was empty. There weren't any cars ahead of us. So, why was she so distracted we had to repeat our order to her five times? No idea.
The food was about what I expected. Their "freshly-made-this-morning" biscuits were crunchy and hard, and fell apart after one bite (which is always fun when you're in a moving vehicle...)
My biscuit was warm-ish and fairly sloppily put together. The hash tots were good - better than I had expected them to be, at least. The last time I got these kinds of hash browns, they were super salty. These were more buttery than salty, if a bit colder than they should have been.
All in all, it was okay for needing food in a pinch. Most of the stars I'm docking are because of the horrible drive-thru experience, though one star is being docked because biscuits should not be soft and flaky, not crunchy and fall-apart-y. read more