I took 7 items in on a Monday. Offered to pre-pay but was told they didn't do that. Now I know it's because if they had told me how much they would charge, I'd have left with my clothes. Told ready on Wed, not ready. Picked up on Thurs, $60 for my items. I was visiting and left on Sat, not having checked the clothes. Arrived next location Sat, checked items, only 4 were there! Called and was told items had been separated (not a word) and 3 items arrived Fri. Told it would be another $25 for those items. Today a friend went in to pick up and was told only 2 of 3 items there and it would be $45 to pick up! She left without paying, thankfully. I will contact Texas Attorney General as this is not just fraud, but criminal behavior. 7 items, $105 to clean! read more

They ruined the faux leather accents on one of my dresses and never said word. I had several other items in the same order, so I didn't see the damage until I go home. They never apologized, only gave me excuses. The owner Tami Hutchinson returned one of my calls to offer me a refund of the cleaning fee on that dress, and asked that I drive into Boerne to pick it up. I tried to call her back several times afterwards with a few follow up questions. She never returned my calls. I don't recommend them, nor will I ever use them again. read more

Short version: Do not use Carl's Cleaners; if you live in the Fair Oaks area, you'd be better off going to Comet Cleaners in Leon Springs - it's worth the slightly longer drive and their customer service is fantastic. I'm not usually one to leave negative reviews of this length, but my customer service experience with Carl's was notably terrible. I was a regular customer at Comet Cleaners, but my wife suggested I try Carl's since they were closer by just a bit. I'd recently gotten some new pants for work about a month prior and had been in the habit of taking them in to the dry cleaner to avoid having them get ruined and faded in the washer, so I figured I'd try something that would be a little more convenient to pickup and dropoff. When I stopped in, there was a young woman at the front who seemed very confused about why I was there. I asked her for dry cleaning service on my pants and I noted I was a new customer. She asked me for my phone number, which I thought was odd since I'd literally just told her I was a new customer, so when she told me that she didn't find me in the system, I got the impression she just wasn't listening to me. She asked me to write down my information on a notepad so she could enter it in the system and I left the pants there. She said it'd take two days and I didn't receive a ticket when I checked out. I don't know why I assumed I'd get a message or a call stating the cleaning was done, so I stopped in on my own to check to see if the pants were ready. This time, an older woman was behind the counter who, when I gave her my information, was unable to find me in the system. Presumably, the girl who took my information didn't actually enter anything in the computer, so the only information they had was my phone number. I provided my information, again, and took my pants with me. When I took the clothes out of the plastic, I noticed several scorch marks along seams, pockets, zippers, in the general outline of the inner linings. It was obvious what happened - they were pressed, incredibly hot, which left faded spots anywhere the fabric wasn't completely flat. They were also incredibly faded when they were a dark navy at dropoff. I also noticed the pants were tighter and shorter, coming above my ankle. On top of all that, a hem that I had done on the pants was ripped loose. Both pants, in significant worse shape than when I dropped them off. After about a month of phone calls, I had someone on the phone tell me that, after a thorough investigation, the pants were not shrunken and that they followed the cleaning instructions on the garment (when I specifically requested dry cleaning). They took no accountability for the damage. Oh, and the final nail in the coffin - they were more expensive than Comet Cleaners too. By about 5 bucks for 2 pairs of pants. To summarize, they had poor customer service at the shop, did poor quality work, had terrible staff, poor communication that had to constantly be initiated by me, and a completely unsatisfactory resolution to a problem them created. Do not use their services. I could not recommend them less. read more

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I dropped off one item to the Fair Oaks Ranch location, which was a BRAND NEW bedspread I had just purchased off Amazon. When I received my bedding back about a week later there were numerous black stains on the skirt of my bedding! In addition, there were about 6-8 pins holding the bedding on the hanger and were pinned so tight that it was pulling on my already delicate item. Pointing it out to the employee, she was very nice and said that they would re-run it at no cost. I also asked if they would not pin my item as I was concerned about the delicate nature of the fabric. Another week passes and I go to pick up my cleaning and the stain is still there and it is pinned all over the place again! In fact, the spotting agent they apparently used actually left an "oil like" stain on the bedding, in addition to the original stain that they did not get out. Reluctantly, I let them run it again. Fast forward to today and Carl's Cleaners has had my bedding for about a month and a half and, while the staining has improved in appearance, they have still not been able to get the complete original stain out of it. The employees at the Fair Oaks location have been very nice, but defer everything to the Boerne location because that is where the owners live. Rhonda at the Boerne location was also very nice, but could only communicate that she had to wait until the owners were in to decide what the next steps would be. The length of time it has taken to actually speak to an owner, in addition to everything else, has been very frustrating in and of itself. Today was the first day that I actually spoke to Tammy, who is one of the owners. She offered to run my item yet again. With the amount of times my bedding has been cleaned and all the pinholes that were put into it, I explained that I was concerned about the compromised quality of my item at this point. When is enough, enough? She then insisted that they did not put the stain in my bedding and, instead, accused me of doing it/insisted I received it that way from Amazon. I am an honest person and would NEVER go to these lengths to try to "cheat" the system. I would have been more than happy to get a refund for my cleaning and ruined bedspread and go on my merry way, but she refused. I even had my husband call with no success. Needless to say, I feel disrespected and cheated and now I am out a new bedspread and a dry cleaning (which wasn't cheap)! Do yourself a favor and NEVER do business with these people! You will regret it! Horrible horrible experience and I am in utter shock as to the way I was treated by the owner, Tammy. I am so so incredibly disappointed with the quality of dry cleaning and customer service at Carl's Cleaners! I would rate this business a "0" if I could! read more

Husband just got out of town with shirts straight from this cleaners and collars are still filthy. Doesn't even appear they've been washed. read more

Carl's Cleaners - Dirty collar! - Laundry Services Near Me - Fair Oaks Ranch, Texas

I took my daughter in laws gown for graduation to Carl's to be pressed. I went on a Monday and was promised it would be ready next day (Tuesday) after 5:00 pm. I showed up Tuesday at 5:10 pm and my item was not ready. In fact, they hadn't touched it. I was told if I can wait they will do or I can come back the next day.I opted to stay and have them press it since I needed the gown. I was still charged $15 just for a pressing. The gown was pressed okay but did not like that it was not ready as promised and having to wait. With gas being so expensive I didn't want to make a second trip or show up and still not pressed. They did not offer a discount for not having ready. read more

not good service at all! paid $20 to get some shirts and a pair of pants dry cleaned. clothes came back smelling terrible I called to ask for my money back as I did not want to take back, but they refused to give me my money back. I told on clock employee to have management call me and provided my number which he really didn't want to take down. they never called back. terrible service. hope the $20 is worth this terrible yelp review. don't take your clothes there. read more

DO NOT USE this cleaner!!!!!! It may be convenient for those of you who live in Fair Oaks, but they have horrible customer service!! I dropped off 2 suade jackets in early February (it is now March 15) to be dry cleaned. I went back a week later and some "high school kid" told me that the jackets would not be ready for 4 weeks because it is Carl's practice to send suade garmets to Dallas..........gee.....I wish someone had told me that when I left them!!!!!! So, I go to pick them up today.....the price is $112 for the cleaning! I was so mad!!!!! This is highway robbery!!! SHAME SHAME SHAME on you Carl's cleaners for not disclosing your policy and your prices BEFORE I left my 2 jackets to be cleaned!!! I will never use this company again and will be sure to tell all my Fair Oaks neighbors what a rip off their cleaning service is. read more

Do not come here. Overpriced! Our important formal outfits for wedding events were still stained and dirty after. For a mens suit, shirt, 2 dresses, we got charged over $64. I tried to use a coupon from website when I paid, but they said it had to be showb when we first dropped off clothes. The lady had said to bring it in the next time, which the young man did not honor and thought I was lying... asking who had told me to bring in the coupon because she was wrong. Never again! Rude as well. read more

This place is horrible!! The last couple of times that I used them, I got shirts back with numerous issues....chipped buttons, a creased collar on a very expensive shirt from Neiman's, poorly pressed shirts and destroyed labels on yet another shirt. I'm going to suck it up and make the drive and go back to Culpepper, they are absolutely top notch especially when compared to Carl's. Do yourself a favor, save your clothes and your $$$, go somewhere else... read more

Don't go to this place!! Absolutely horrible!!! My husband dropped off 3 dresses, and a couple days later they called to tell me that they "washed" my dresses and that the colors had bled onto the light color. The biggest problem with that was, my husband specifically stated "dry clean only"!! They don't listen to the customer and do what they want. I explained to the owner Darrell and now I'm being told it was someone else, I'm highly allergic to detergents that if I wanted my dresses washed I would have done it myself! I also told the girl (at fair oaks location who is out in left field/ clueless) so called owner that if I have to use my Epi Pen or get sick I would return and expect them to pay the medical bills in full... upon picking my dresses up tonight I was charged OVER $50.00 for 3 dresses that are ruined!!!! I called the owner Darrell on his cell phone and he told me he would call me back still nothing, I also left a message for the general manager as he wouldn't pick up the phone!!! All I can say is run far away from this place as it's horrible, overpriced, don't listen to what the customer requests, ruins your clothes, and then charges you FIFTY plus dollars for 3 dresses!!!! Hope they go out of business for their poor customer service and lack of business skills!!! read more

Wow. I am right in the middle of a really poor customer experience with this cleaner. My wife dropped off a couple of my work shirts to get cleaned because I had gotten salad dressing on them. They couldn't get the stains out which I certainly understand. They were small spots anyway and not all that big a deal. But one of the shirts came back with a large rip in the front. Oddly, the person managing that day did not offer an apology. She just said that she would show it to the owners and asked if I could call her tomorrow. So I called the next day. She had not talked to the owners but asked when I bought the shirt and how much I paid for it. I told her and she said she would get back to me. Again, no apology. No empathy for me as a customer. Very odd. The next day, when I had not gotten a call back I called them again. This time she asked me what the stain was and said that it looked to them like what I had spilled had eats through the fabric. Oil and Viniger. No way. I started to come to the conclusion that they are going to try and say that this is my fault! She told me that I needed to call the plant manager. Still, no apology. Fine, I'm game. I'll calm the plant manager. So I talked to him. Again no apology or any sort of empathy. Bizarre. We went through the "you spilled something on your shirt that are through the fabric" run around. I told him that vinigarett wouldn't eat through a cotton dress shirt. He said that he would need to talk to the owners and that he would get back with me on Monday (4 more days from now) he can't call them? No. So here I am. Feeling more and more convinced that they are going to just say tough luck. It's your fault and hope I go away. I don't plan to go away. It isn't even about the money anymore. I don't want anyone else to get treated like this. read more