my couture silk blouse was destroyed by Carls Cleaners. The texture and luster of the fabric was ruined and both sleeves were stretched out of shape pulling the threads. The blouse cannot be worn. I was denied any compensation including the cleaning fee by Susan Shepard, the owner. Her employee even acknowledged the blouse was ruined. I received a form letter of denial not even a personal response. don't make the mistake of sending your garments to Susan Shepard at Carls Cleaners. read more

I can't recommend Carl's Cleaners in Boerne enough! It is so hard to find a dry cleaner you can actually trust with your favorite clothes, (especially my custom made leather Jacket)... Pat and the team here are top-notch. Adam Redemption Auto... read more

Oh my!!! What a great job!! I picked up my 6 drapery panels that were dry cleaned. They look brand new. They were perfectly hung on double hangers because of the weight. The drapery hooks were removed and packaged separately. In a world where we expect mediocre service...Carl's Cleaners did an excellent job! read more

Took an expensive pair of pants in didnt realize they had burned the leather belt look to a crisp until I tried to put them on while traveling. I took them back and the lady said all pants with a leather patch burn. I've been taking them to comet for years and this had never happened. She was rude and only offer to remove the loop n rewash the leather stains. They came back just as dirty I will tell everyone I talk to not to use them. read more

Since this location in Boerne changed ownership they have not provided great service. They lost a shirt of mine and told me it wasn't ready yet. When I went back they said it still was not ready. Third time they said it was at another store and they would get it to me soon. Last trip they wanted me to fill out a claim form to receive only 15% of the value of the shirt. It was a nice button-down dress shirt and was only to be laundered and starched. I wanted to go find a comparable replacement and get reimbursed but they declined and said I had to fill out a claim form. I told them forget it and I would NOT be coming back. David M - Boerne,Tx read more

Brought in a jacket to remove stains. First pickup, stains were still there and didn't feel it was dry cleaned. Staff said they would do it again and it needs to be specified if there is a stain for pre-treat...bc I'm bringing clean clothes to be dry cleaned and it was pretty obvious if one simply . Second pickup, stains were still there and still felt the same smh. I decided to pre-treat the stain overnight and wash cold on gentle cycle. Voila! Stain is gone. Wasted $32 on this place and will be on my list of "avoid" places in this town. read more

My Father; a Combat Veteran passed away on Memorial Day. The following day after getting his affairs in order, I prepared his military uniform for his burial; noticing it was a bit dusty from sitting in his closet, I took it to Carl's Cleaners to see if they could spruce it up a bit. Without hesitation, they said yes & we can have it back to you the next day. The very next day, early in the morning I received a phone call to let me know that the cleaning was ready to pick up. Upon arrival, I was told not to worry about payment & that they would take care of the bill. If that is not superior customer service, I don't know what is! I'm extremely grateful to them for their quick & amazing job they've done on his military uniform & their hospitality & condolences to my lost loved one. I will continue to do business with them in every aspect of preparing all of my future clothing & families clothing. Their hospitality, attention to detail & professionalism is second to none. THANK YOU! read more

Carl's Cleaners - Military uniform - Dry Cleaning Near Me - Boerne, Texas

No availability for anything ever & staff was horrible @ service & unable to answer questions

I wish I would have read the reviews prior to taking my shirts here. I had them clean three French cuffed shirts two of which were new and one I've never worn and they ruined all three. The cuffs have brown stains and what appears to be iron marks. The sleeves on one of the shirts wasn't even ironed. All three shirts were stained throughout. Do not take your clothes here. They've now cost me over $500 to replace the shirts as two of them were custom made and embroidered with my initials. Unbelievably terrible quality. read more

See all

I dropped off one item to the Fair Oaks Ranch location, which was a BRAND NEW bedspread I had just purchased off Amazon. When I received my bedding back about a week later there were numerous black stains on the skirt of my bedding! In addition, there were about 6-8 pins holding the bedding on the hanger and were pinned so tight that it was pulling on my already delicate item. Pointing it out to the employee, she was very nice and said that they would re-run it at no cost. I also asked if they would not pin my item as I was concerned about the delicate nature of the fabric. Another week passes and I go to pick up my cleaning and the stain is still there and it is pinned all over the place again! In fact, the spotting agent they apparently used actually left an "oil like" stain on the bedding, in addition to the original stain that they did not get out. Reluctantly, I let them run it again. Fast forward to today and Carl's Cleaners has had my bedding for about a month and a half and, while the staining has improved in appearance, they have still not been able to get the complete original stain out of it. The employees at the Fair Oaks location have been very nice, but defer everything to the Boerne location because that is where the owners live. Rhonda at the Boerne location was also very nice, but could only communicate that she had to wait until the owners were in to decide what the next steps would be. The length of time it has taken to actually speak to an owner, in addition to everything else, has been very frustrating in and of itself. Today was the first day that I actually spoke to Tammy, who is one of the owners. She offered to run my item yet again. With the amount of times my bedding has been cleaned and all the pinholes that were put into it, I explained that I was concerned about the compromised quality of my item at this point. When is enough, enough? She then insisted that they did not put the stain in my bedding and, instead, accused me of doing it/insisted I received it that way from Amazon. I am an honest person and would NEVER go to these lengths to try to "cheat" the system. I would have been more than happy to get a refund for my cleaning and ruined bedspread and go on my merry way, but she refused. I even had my husband call with no success. Needless to say, I feel disrespected and cheated and now I am out a new bedspread and a dry cleaning (which wasn't cheap)! Do yourself a favor and NEVER do business with these people! You will regret it! Horrible horrible experience and I am in utter shock as to the way I was treated by the owner, Tammy. I am so so incredibly disappointed with the quality of dry cleaning and customer service at Carl's Cleaners! I would rate this business a "0" if I could! read more

Do not go here!!!!!! I'm 2 for 2 on items being lost. There is absolutely no customer service either. It takes so much back and forth to get a simple answer on what happened. Terrible experience read more

Prices are ridiculous! Nearly $18 to have a dress dry cleaned or $16 for a ladies blazer. I had a blazer "press only" and it looked worse then when I brought it in from the store. When my husband took it in to have it re-done they gave him a hard time and tried to say it was how the jacket was made. Then another jacket that was "press only" they dry cleaned it and still charged me the price even though it was their mistake. Not going back! read more

Unfortunately, had two coats dropped off for tailoring and cleaning, both coats were not tailored correctly and had to have the coats adjusted more than three times. Was never contacted that the coats were completed for the third time to which the total timeline of dropping the coats off initially to final completion took over 70 days to complete. Upon picking the coats up for the final time, they did not acknowledge or apologize for any of the issue or lack of communication. read more

I took my pure white pant to get cleaned. When I picked them up they were beige not white they look like Brown sugar and they were not clean it all! The staff was not helpful it all. I asked to speak to the owner and took her two days to call me. I'm new in Boerne area and I will never use them or recommend them. I spoke to the owner which she hasn't done anything to get my pants clean and back to me. It has been over a month and nothing has been done. I paid over $100.00 for my slacks. It has been 2 months and every time I try to go and get them, they aren't ready. I have repeatedly asked to speak to the owner and they refused to help me . The owner refuse to call me. read more

Carl's Cleaners - Look at the cleaning sign is whiter then my demage pants. I WILL NEVER TAKE MY CLOTHING TO HER. 2 MONTHS AND STILL NO SLACKS BACK - Dry Cleaning Near Me - Boerne, Texas

I've been going here for 2 1/2 years and I have never had any issues. I take clothes twice a week as my husband still wears a dress shirt and slacks to work. The quality is top notch. The staff is very friendly and the location is convenient. read more

Pressed my suite, hemmed my pants, good family business.

I recently took a pair of black denim pants to be cleaned and pressed. They did NOT crease the pants in the same place, resulting in a double crease down the front of both legs. I left them to be redone. Upon return, there was a white line next to the crease. The person at the register said they washed them twice, and it wouldn't come out. I asked if there was reimbursement for the damage. She said I would have to talk to the owner. I asked to talk to the owner. She said she wasn't there. That seems to be the standing answer. I heard her tell someone on the phone that same thing while I was waiting. Sad. read more

They ruined my wedding dress. I dropped my dress off on Monday and on Friday they hadn't finished at 11 am. When I got my dress, it was covered in dirty spots and still wrinkled. It was pristine before they touched it. They refunded me my money, but my previously pristine dress is still marred by the dirty dark stains and the grubby fingers of careless "professionals." Because they took so long with my dress, I can't even take it elsewhere to be fixed since there are only 24 hours until my wedding. Don't trust Carl's. read more

I have been a loyal customer of Carl's Cleaners for the last 3+ years, spending over $2,500 per year. I recently picked up a shirt that had been discolored. Bruce at Carl's Cleaners tried to claim that the fabric was not treated properly by the manufacturer and told me I needed to return my shirt. The shirt was actually a custom made shirt with fabric from a company in Italy that has been around since the late 1800s, so the fact that Bruce said the fabric was essentially inferior is highly suspect. I emailed Bruce pictures of the discolored area of the shirt, which was actually on the pocket and what ever chemical was used (most likely some form of bleach), bled through the pocket material and shirt material. Bruce has not returned my phone call or replied to my email. It is unfortunate that I have been loyal to this cleaners and spent close to $8,000 with them, but they quickly deny that they ruined my shirt and will not even return my call or reply to my email. read more

Carl's Cleaners - Dis-colorization on the pocket (outside of shirt) - Dry Cleaning Near Me - Boerne, Texas

See all

I've used Carl's a few times for dry cleaning and alterations. Everything was done as expected. Hats off to their alterations department! I needed sleeves on a dress altered and they were able to get it back to me the next day for less than $10. Great service and professional staff! read more

I use the Fair Oaks location but after taking one pair of pants twice (and they still aren't right), I decided to stop at the boerne location to speak to the manager or owner of the business. When I walked in, I asked to speak to that person and was told they called in sick, I'm the only one here, what do you need help with? I showed her the pants. I told her about taking them and they were pressed but possibly not dry cleaned and definitely not spotted about taking them back again and the spot was gone but the pressing was unsatisfactory and there was a space on the front knee that was all puckery. The woman looked at me and asked what did I want her to do? I frankly told her that obviously she doesn't want to do anything or think anything needs to be done. I told her that i would have to find another cleaners and she thanked me for coming in and allowed me to walk out. No attempt at apology. No attempt at explanation and no attempt at recovery. This can only lead me to believe that Carl's cleaners doesn't really care about customer service or quality work. read more

Just about two years ago I went to Carl's for an alteration. I was going to an out of town Wedding, and the dress I was planning wearing had a broken zipper! In two days they had fixed my dress. Would highly recommend. read more

Wow. I drop of a VERY large load of cleaning. The teenagers quote me around $3 per shirt and "a bit more" for dresses. Pick it up today and the bill was over $400! I expected around $200 so I was a bit more than shocked. I asked why so much and was told that most of my shirts were $8 and the dresses were $15 ("a bit more" - right!!). Never again. read more

Great and complete service. My experience over the years has been incredible from quick turn around to quality seamstress help. Friendly family run business! Rob A read more

I dropped off two brand new shirts to be laundered, but when I came to pick them up they had been dry cleaned (which costlier) and one had a stain on the pocket. Employees hinted the stain was made by me, however this is impossible because the shirt had never been worn. I've had to make multiple trips to the store and requested to be contacted by management, who I still haven't heard from. read more

Don't ever drop off something without asking a price. I was totally ripped off...won't ever go back. The cost was so obscene I cannot even post without total embarrassment. read more

Thanks for taking such great care of our clothes time and time again! I love that you provide great quality. Love doing business with a locally owned business! read more

Terrible service. I took two event table cloths in for dry cleaning and pressing and they forgot to press them. Ofcourse my show was the next morning so I did not have time to take them somewhere else. Will NOT be back! read more