The girl at the desk is always super rude! My husband reports the same. We almost feel like we need…read moreto apologize for making her stand up to take our items to process. No eye contact, throws the clothes on the desk or table, no customer service etc. This time, we're finished. Today was the last visit...they ruined a 1200$ Loro Piana cashmere winter coat of mine I need for a business trip to Boston this week. It reeks like a urinal cake now! When she put it in my car, she didn't even hang it on the hanger hook and it fell onto the floorboards--she just shut the car door and asked for my payment. Last summer, they lost a handful of very expensive items of ours in a drop off and she argued that we never dropped them off and that mistakes like that do not happen at Mitchell's. In our very next pickup, we received a men's shirt that didn't belong to us, so I took it right back to Mitchell's and she didn't even say thank you. About 3 months later, our missing items magically appeared in a pickup and she told us we wouldn't be charged for them since it was their error. There are other dry cleaning options out there in Boerne, and we've finally had enough after a decade or more of supporting this local business.

Great quality. I cannot speak to prices but quality is good. I cannot say what they charge but they…read moreare honest & do good work.

The best service ever. My clothes come out perfect and in fact they made an acception for last…read moreminute dry cleaning for my wedding. 10/10 don't go anywhere else! From a Boerne resident

Poor customer service, no help for damage they did to suit and shirt, rude (to say the least)…read moreemployees. We went to them for 20 yr, but never again. Prices are also ridiculously expensive. Save yourself the irritation and go elsewhere Wish I could give a -5 review

I am not the best at laundry. I have ruined many shirts. Nakeisha took my last 5 shirts that I…read moreruined. She got them from looking like zebras to back to pure white. Thank you. Nakeisha is so sweet, professional, and a savior for the shirts that I ruin.

This is the best cleaners I have found in the area, their pricing is great and service wonderful…read more Usually all pieces take a day to get cleaned. The girls are also so nice, I usually deal with Nakeisha and she is nice always well mannered. Very recommended store.

my couture silk blouse was destroyed by Carls Cleaners. The texture and luster of the fabric was…read moreruined and both sleeves were stretched out of shape pulling the threads. The blouse cannot be worn. I was denied any compensation including the cleaning fee by Susan Shepard, the owner. Her employee even acknowledged the blouse was ruined. I received a form letter of denial not even a personal response. don't make the mistake of sending your garments to Susan Shepard at Carls Cleaners.

I can't recommend Carl's Cleaners in Boerne enough! It is so hard to find a dry cleaner you can…read moreactually trust with your favorite clothes, (especially my custom made leather Jacket)... Pat and the team here are top-notch. Adam Redemption Auto...

Walked in and was greeted immediately by Danny, both times upon turning in my clothing and picking…read moreup my clothing. He was very professional,knowledgeable and helped me get the right starch in my new clothing. The items were returned to me in an outstanding finish. I appreciate it very much how well they look. Hats off to Danny for his knowledge of his insight and knowledge of getting done exactly what I wanted done to my clothing. Danny is an asset to this service oriented company, shown by his friendliness and his professionalism. I do not often use the cleaners, but now with this type of service and professionalism, I will return. I highly recommend this company.

I wish I could use 0 Stars as that's what they deserve. HORRIBLE Customer Service, INSANE PRICES,…read moreBELOW AVERAGE Cleaning... I moved back to NB after living away in Nashville and Naperville IL, expensive places to live and they were cheaper than this RIPOFF service. Trust the ratings here and Google as Jack Brown Cleaners should be run out of town.... Don't waste your money. They're an EPIC S*CK RATING!!!!!!

This place had great customer service and quick turnaround (less than24 hours for wash and fold)read more

We decided to stay longer in San Antonio for our little Christmas getaway, but we didn't have any…read moreclothes left. I called them in the early afternoon, brought my clothes in and they had it for me that evening delivered to my hotel! They were amazing. They did a great job. My clothes was clean and folded neatly. They were so sweet when I went in there and totally understood the bind I was in and helped me out. I would 100% use them if I was local every time!

They always do a great job and if you get there early enough everything is ready for pick up the…read moresame day!

I have been using this particular cleaners since moving from Stonewall and absolutely love them. I…read morehave a large collection of high end designer shirts and I am VERY PARTICULAR at the way they are pressed. I demand perfection and the girls worked hard that the plant get it right.

Gogo is, without a doubt, the best tailor for costumes, garments, and alterations in all of Austin…read more What makes her stand out even more is that she also offers convenient pickup and drop-off services at very affordable prices. She is exceptionally professional, honest, respectful, cheerful, and always genuinely nice to deal with. Her craftsmanship is outstanding, with excellent attention to detail, remarkable skill, and an exceptional work ethic. High-quality work, great prices, wonderful service, and a truly trustworthy person. I cannot recommend Gogo highly enough!

Ms. Bali was responsive, expert, fast and fairly priced. She makes an in-home business feel…read moreprofessional, accepts Venmo, and goes the extra mile. Feels like you have made a friend by the time your project is complete to your satisfaction!

I took 7 items in on a Monday. Offered to pre-pay but was told they didn't do that. Now I know…read moreit's because if they had told me how much they would charge, I'd have left with my clothes. Told ready on Wed, not ready. Picked up on Thurs, $60 for my items. I was visiting and left on Sat, not having checked the clothes. Arrived next location Sat, checked items, only 4 were there! Called and was told items had been separated (not a word) and 3 items arrived Fri. Told it would be another $25 for those items. Today a friend went in to pick up and was told only 2 of 3 items there and it would be $45 to pick up! She left without paying, thankfully. I will contact Texas Attorney General as this is not just fraud, but criminal behavior. 7 items, $105 to clean!

They ruined the faux leather accents on one of my dresses and never said word. I had several other…read moreitems in the same order, so I didn't see the damage until I go home. They never apologized, only gave me excuses. The owner Tami Hutchinson returned one of my calls to offer me a refund of the cleaning fee on that dress, and asked that I drive into Boerne to pick it up. I tried to call her back several times afterwards with a few follow up questions. She never returned my calls. I don't recommend them, nor will I ever use them again.

I frequently do laundry in this store - they owner is friendly and typically accommodates late…read morerequests or is very upfront in letting us know that it doesn't work if she's busy.

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!