The girl at the desk is always super rude! My husband reports the same. We almost feel like we need to apologize for making her stand up to take our items to process. No eye contact, throws the clothes on the desk or table, no customer service etc.
This time, we're finished. Today was the last visit...they ruined a 1200$ Loro Piana cashmere winter coat of mine I need for a business trip to Boston this week. It reeks like a urinal cake now! When she put it in my car, she didn't even hang it on the hanger hook and it fell onto the floorboards--she just shut the car door and asked for my payment.
Last summer, they lost a handful of very expensive items of ours in a drop off and she argued that we never dropped them off and that mistakes like that do not happen at Mitchell's. In our very next pickup, we received a men's shirt that didn't belong to us, so I took it right back to Mitchell's and she didn't even say thank you. About 3 months later, our missing items magically appeared in a pickup and she told us we wouldn't be charged for them since it was their error.
There are other dry cleaning options out there in Boerne, and we've finally had enough after a decade or more of supporting this local business. read more
