They treat the dogs like family. My dog comes home relaxed and tired in a good way! Pick up and…read moredrop off is super easy.

If I could give zero stars I would. I am so disappointed in my experience with them. My dog was at…read moreDogtopia in Maplewood for 2hrs. I get a phone call saying my dog has a small cut on her head and that everything's fine. I go pick her up and find a large laceration on her head and once I got home I found a puncture wound on her side that my vet confirmed went down to the muscle tissue. The Dogtopia manager told me that she did not clean the wounds she used a non-antibacterial non-scented baby wipe and applied ointment. This is going to trap bacteria in and a wound this deep can easily get infected especially in an environment with lots of dogs. Their staff "doesn't know what happened". They will not share any of the surveillance footage. They only offered to pay the vet bill once I threatened to take legal action if they didn't. I have worked at dog daycare's prior and we had never sent a dog home with injuries like that and no idea how they happened and no explanation. They tried to tell me that she hit her head at first and it was a small cut and upon inspecting her it is a large laceration all the way through the skin and I discovered the puncture wound because she was licking it once she got home and that goes down to the muscle. It blows my mind that they downplay it so much and will not share their surveillance video. They are clearly not watching them/keeping rooms under control. I would never feel comfortable allowing them to watch my dog ever again, they are not taking safety as a priority. If you're understaffed you need to stop taking in dogs at a certain point so that staff members can actually maintain a supervised and controlled environment. My vet said either staples or stitches so I went with staples because they are a little over $300 versus $900 for stitches. It took me threatening my legal team reaching out to them for them to even refund the cost of a half-day charge when she was there for two hours before I picked her up because of injury. I had to push even more to get them to pay the vet bill eventually. The only reason I had my dog there is because I was hit by an SUV and was physically unable to take my dog to burn energy as she is just over one year old. So now not only am I trying to heal my broken wrist and fractured knee, but I am also tending to the staples on her head and her ribs, antibiotics, pain medication, and anxiety medication. My dog is so playful and sweet, absolutely loves people and absolutely loves other dogs. It's going to absolutely crush me if I see her confidence or friendliness extinguished in any way from this experience. Update in regards to their reply: they have my email address have not sent me any solid explanation as to what happened still. I have so many doctors appointments, phone calls with my lawyer, and I am trying to rest ice and elevate myself and now take care of my dog on top of all that. I don't have the time to sit on the phone with you while you tell me that you don't have an explanation, in different words nine times over. Reply to my email when you figure it out and if you can't figure out what happened, shame on you. You shouldn't be running a dog care business.

The staff is always personable and helpful. They assist me in making the best choices for my dog…read more Easy parking as well.

Staff is always super kind and helpful. The stores have a warm feeling versus the cold big box feel…read moreof some of the national chains. I love being a friend of Chuck- I feel it makes a difference in my purchasing power.

Although they did not have the food I needed I am planning on visiting again…read more The store was stocked full of unique gifts for dog and cat lovers as well as a large selection of clothing for your dog. Their prices on toys seemed amazingly low compared to other specialty shops! I usually gauge price in pet stores by how much they charge for an XL Black Kong. On the high end I've seen this toy at $28. This store had them for about $17. I was pleasantly surprised and would shop here for new toys if I ever need to. Their food selection seemed small but decent. They have raw foods and specialty diets as well as many quality treats. Both employees that were there when I visited were interested in my dog and friendly. I can't say that for Petsmart or Petco. Anyway, this place is worth a visit but maybe call ahead if you're going for pet food just to make sure they have what you need.

My dogs and I love this place! Diane is genuine, you know - like store owners were back in the…read moreday!?! She will help you find anything from flea/tick control to guiding you in feeding the best food for your dog to keep them healthy and happy! Happy pets, happy pet owners :) Wide range of pet toys, leashes, collars and gifts for the pet owner. You won't be disappointed.

Every time I have to stop at this store I leave with the most visceral annoyance. Let me start from…read morethe beginning with some context: 1.) My dog has significant digestive issues related to protein. He is required to be on Hydrolyzed Protein as it is easier to break down. This food requires a prescription for reasons unknown to me, and costs $150 per bag. Maplewood is one of few locations that have his food, so I am forced to stop here frequently. 2.) Because his food requires a prescription, I have to have Banfield create a mini prescription card before I can check out with his food. Most recently, I stopped into the store for food and when I went to check out the cashier stated that the prescription card was expired. It had been expired for five months, but apparently that wasn't an issue until right then. So, I get out of the line I had waited in, go to the Banfield counter (wait in line again), get the card replaced for what seems like the 75th time, and after they explained it expires once a year, I looked at the card and realized it actually expires every six months. Fine. I take the card, wait in line again, and the cashier is finally able to check me out. During my checkout (at which point I want nothing more than to exit the store) the cashier randomly starts telling me about how her mom got her two kittens and she is going out of her way to feed them well so that they "never have to eat this food." To me, this implies that I am feeding my dog prescription food because I somehow created this protein deficiency he's had since birth...? All of this to say - a trip that should take five minutes almost always ends up taking twenty. Despite having Banfield inside several PetSmart locations, they haven't incorporated any way for their staff to pull prescriptions. In my opinion, PetSmart isn't and has never been concerned about the customer experience. If you don't have to go to this location or a PetSmart in general, I wouldn't.

One word: RACIST! They refused service for my 6-year-old Shih Tzu. I was told he wouldn't allow the…read moregroomer to touch his face, and then I was told to have a vet shave his face before they would groom him. This was after one of the ladies told me she didn't want to use her clippers on him. Mind you, he's been going to another PetSmart location since he was 1. I then went to the Banfield hospital inside the store where my dog is a client. I explained everything to the vet there. My Shih Tzu was seen within the hour. Not only did they give him a medical shave, but I also had them give him his two shots that would be needed in the next two months. I also had his heartworm prevention medication done. Everything cost over $1,000. After picking up my pet from Banfield around 4, I walked back inside the grooming department hoping to schedule my Shih Tzu for a later date. The lady then told me no one there felt comfortable grooming my Shih Tzu at a later time. I was told everyone had agreed they didn't want to service him--just a total refusal. I was livid after spending over $1,000 and being told this, especially after I was instructed to have a vet shave his face before returning for grooming. My guess is they are Trump supporters, enforcing the order he signed allowing them to refuse service. By the way, I'm Black, and my husband is a Caucasian Army veteran who served 26 years fighting for this country.

If you like ornamental fish, this place has unbeatable discus, goldfish, guppies and other…read morelivebearers. It doesn't carry bread and butter fish, but if you're really into the aquarium hobby, this is the place to go.

I love this place for great prices on dog food. They mark down 25lb bags when the expiration…read moredates get close and also let Uluru use a manufacturer coupon or store coupon on top of a already 75% off price. Bottom line great deal. Staff are friendly and knowledgeable about products and don't oversell any brand. Always great at the cash register with member perks and carrying my purchase to my vehicle. I would say 5 stars but the bath area is a little under maintained even though they "sanitized" between pets I would have preferred a more thorough approach for me and my dog. This could be better and easily improved for a 5 star rating.

Megan, the groomer at the Vadnais Heights location gave our Cavalier Fry the best haircut he's ever…read morehad! Thanks Megan!!!

My mom & I stopped by to check out what kind of items they had to offer for cats. When we walked in…read morewe were greeted by the store pet (forgot the name :( ) but the cashier also greeted us as well, which was nice. We browsed around a bit but ultimately ended up just grabbing a few treats for the cats. Store was clean & organized, they had a large pet food section in the back. Parking in this area can be tricky (especially with the snow) but we were able to grab a spot out front. Overall we would definitely check this store out again!

Urban tails have always gone above and beyond to make my experience a great one, even going as far…read moreas helping me custom order some products before eventually including them in their default stock! My experience with various members of their staff has been exceptional and they're always so forthright with recommendations if they have them or connecting me with someone who has knowledge on the topic, whether it's food, treats, litter, or supplements! I've never felt pressured or talked down to which is weirdly common when trying to learn about new and better ways to take care of our precious furry companions.

My daughter and a friend have been talking aBour this place for a few years. With my adamant…read morestance of "no pets!!!" the last three years, I hadn't stepped foot in this place because, well, I didn't need the temptation. And then we moved and happened to have a chintzy plastic betta fish tank that happened to appear when unpacking. Seed planted. So we spend an evening checking out if you pet shops in looking at betta's . Bought one for said chintzy fish tank for my 3 year old to have a fish and that set the ball rolling. I wanted my own fish too. But as selective as I am, just any ok' pretty betta wouldn't do. So in I went to this locall aquatic store with no idea what I'd find. My first thought?? This store looks kinda sketchy. And it does not smell pretty. It would be equivalent to a dive bar of the aquatic world. No-frills kind of store. Bare cement. No fancy bright decorations to be found. Just rows and rows of stacked fish tanks, piles of rocks, aquatic plants (that were actually IN tanks of water) and lots of special tree pieces make for aquariums. But the staff...they are AMAZING!! I mean, come on, I came in for a betta fish. Not really a high dollar sale for them. But they www really above and beyond sweet, helpful and not only answered all my uneducated betta fish questions but the guy Andy (I'm guessing the owner??) even told me some tips on how I can do this gorgeous betta tank thing even more economical and actually showed me how he cleans the filter on hIs pump instead of buying new filters! I left with a tall 2 gallon square aquarium (it was even on sale!!) and a chunk of wood that he gave me an idea of trimming it down to make a tree from to fit my pretty little tall square glass aquarium. Oh, and a live moss ball plant for my 3 year olds betta fish to play with. He told me exactly what to do with that chunk of wood over this next week (put it in hot water and soak it for a week) to prepare it for my tank so that when they find the perfect fish for me, it would be ready. (Well, I'm going back next week to buy little plants to the wood to make it look like an actual tree- his idea that he walked me thru on how to pull it off!) Yep, that's right, I didn't even leave with a fish. They were willing to search for just the right platinum white half moon rosetail betta for me. And even agreed to send me videos of the ones they find before I decide one it!!! I have never in my life experienced such AMAZING customer service!! These people are SO awesome!!! And by the way, they do have some pretty cool fish you would NEVVVER find at Petco too. (Hello stingray and piranha.)

good staff, good fish, been there a few times and always left satisfied. planning to get at least…read moresome of the fish for my future community tank from here.

I love this place!…read more You know how your kid bugs you for a fish tank and promises to take care of it only to lose interest as soon as the first pair of guppies dies? Well, that was me over 50 years ago except I never lost interest. I've been keeping fish and visiting fish stores around the country for my entire life. The people from World Of Fish who started RiverShore Aquariums have done a great job. Located not far from the original World of Fish, RiverShore has clean tanks, friendly and knowledgeable staff and they are super keyed in on planted tank setups. These days my tanks are relatively simple just to keep things easy, rocks and driftwood mostly, but I've been wanting to do a planted tank for a while. I know the basics but had some questions on substrate, plant selection and lighting for what is basically going to be a freshwater nanotank. The staff person who helped me was super knowledgeable, answered my questions and gave me some good advice for getting started. They had a good selection of different kinds of gravel as well as an assortment of driftwood and rocks. I liked that they have a table where you can do a little aquascaping trial and error before you make a final selection. The fish were high quality and appeared healthy. Most were smaller species suitable for planted tanks. I even discovered a new species that I had never heard of - anchor catfish. Super cool and perfect for my little nanotank. I know enough about fish and have been to enough fish stores to know which ones are really good. Rivershore is at the top of the list if you live in the Twin Cities, and especially if you're interested in giving planted tanks a try. Even if its plants aren't your thing or you are new to the hobby, I'd checkout Rivershore for your first aquarium.

This is such a fantastic fish store. You know that one friend whose house is always immaculately…read morepristine, such that -- no matter how recently or how well you've cleaned your own house -- you always feel a little self-conscious & guilty when you visit theirs? Rivershore Aquariums is that friend: All the tanks are SO clean, and so perfectly lit, and all the fish are ready for their closeups. It's like an aquatic Parade of Homes in there -- 0% chance of the "Oh gosh, that fish looks so sick, should I mercy-buy it & set up a hospital tank & try to save it? Or should I not give this place my money?" experience. You should definitely give this place your money. They also sold me the sweetest, most industrious little pleco I've ever had in my life. I bought her as a bristlenose pleco, but she's secretly some kind of Turbo Pleco -- as in, my tank gets direct sunlight (can't be avoided), and it had the algae to match, but a week after I brought my new plec'ling home, I found myself asking a visitor, "Hey, you didn't clean the inside of the 55gal while you were here, did you?" (Spoiler: No, I do not have tank-cleaning houseguests. I just have a magic pleco.)

Pet Haven takes great care of the pets in their care, and works very hard to make sure that the…read morepets are placed into the right forever home. Pets in care are in loving, caring foster homes, so they avoid the stress of a shelter environment.

I adopted my very first dog from Pet Haven in 1974. I was sixteen and used the money from my first…read morejob for his adoption fee. He was the best dog ever! I had stopped in today, and it's still a wonderful place. My daughter now fosters for them