I would recommend making this a strong, professional public review that gets people's attention…read morewhile protecting you from having the review dismissed as a personal attack. The strongest approach is to focus on what you witnessed, how it affects employees and customers, and the lack of accountability.
Here is a revised version that keeps your frustration and sarcasm while making the message more organized and impactful.
A Message to Anyone Planning to Visit the Dawsonville Dunkin
There are some genuinely good people working at the Dawsonville Dunkin, and unfortunately, they deserve better leadership than what they have been given. The employees are doing the best they can under circumstances that are largely beyond their control.
The biggest problem is management. The general manager, Jordan, is reportedly paid for 54 or more hours a week but frequently appears to work considerably less. When he is present, much of his time seems to be spent sitting in the office rather than supporting his crew.
Even more concerning are allegations involving his fiancée, whom he hired as an assistant manager at $18 an hour. There have been repeated concerns about her being clocked in for 20-30 hours a week despite allegedly not working those hours. Based on the hours reported, this could represent more than $15,000 in questionable payroll expenses over the course of a year.
What makes this situation particularly frustrating is that, despite these concerns reportedly being brought to the company's attention, the response appears to have been little more than telling management to stop. Meanwhile, the employees who actually show up and work are left dealing with the consequences.
The store is frequently short-staffed, runs out of popular products, and struggles to maintain the inventory customers expect. Jordan regularly fails to ensure enough product is ordered. When the store runs out, rather than taking responsibility and helping resolve the problem, he reportedly leaves the employees to deal with frustrated customers and disappointed guests.
The shift leaders occasionally try to help by visiting other locations to borrow supplies, but they are already stretched thin trying to keep their own store operating.
To make matters worse, the management style seems to consist of barking orders rather than leading, coaching, or supporting the people doing the actual work. A manager's job should be to make the team's job easier, not make an already difficult situation worse.
So, to anyone planning to visit the Dawsonville Dunkin, please be patient with the employees. They are not the problem. They are doing their best with the leadership and staffing situation they have been handed.
Some people show up, work hard, and earn their paychecks. Others seem to have figured out how to get paid without putting in the same effort.
I sincerely hope the company eventually holds management accountable and gives the hardworking employees the leadership they deserve.
And Jordan, if you ever decide to teach a class on how to get paid for 54 hours while seemingly working half that time, perhaps you could also include a lesson on how to lead a team instead of leaving them to clean up the mess.
Also when your store gets a complaint why don't you take accountability for it since it is your store and the real main reason you are getting the complaints are because you are making the team work short handed. Get out there and do something. Take pride in your place of work and show your team you're a manager that cares and that you're willing to do anything you expect from your team not just someone that barks orders on an app while chilling at home.