The service was great and the young kids are always sweet to me The grown man, the manager was an ass but other then that it was great Protein latte for the win read more

This is my go to breakfast place when I am on the way to work. It is usually pretty quick but sometimes they don't toast a bagel and then I get really bad heartburn but other than that it is really good. read more

Came to Dunkin at 5am, nobody else was in line, yet they were rushing me to order. When I'm paying at the window, I asked the grown man (manager I assume) if I could scan my dunkin app and he mumbles "god dammit" because he had to scan my app! Grown man btw read more

Horrible service got my order wrong 3 times in a row (it was only a green tea refresher no mods) then when they finally get it right the gm (older guy I'm assuming was the gm) comes over won't give me the drink and goes through the pos to make sure that I paid for it and the gives me the drink and doesn't say sorry at all. read more

BUTTER PECAN COLD BREW FOR THE WIN!!! Absolutely delicious, this Dunkin' did not miss. I could tell from the color that this drink was going to taste good. Everyone was super friendly and efficient. Good experience. read more

Dunkin' - Butter pecan cold brew - Coffee & Tea Near Me - Cumming, Georgia

My girlfriend and I tried the Cereal and Milk iced latte. It tasted just like lucky charms! Awful texture from the creamer. Pretty sure they used a seed oil creamer. read more

YUM YUM YUM! The lasagna from Dunkin' is the best I've had! After seeing a helpful yelp review about the new Dunkin' lasagna, I decided to see it for myself. Upon asking a few times, the employees pretended like they didn't serve lasagna. Finally they gave in, and handed me a slice of their secret dish. It was the BEST meal I've ever had, and reminds me of my childhood in Italy. If you want the same lasagna, go to the nearest Dunkin' and persistently ask for their lasagna. At first, they might look at you as if you are crazy, but if you keep asking for long enough, they will serve you a steamy slice of their traditional dish. I highly recommend this dish! read more

WOWOWOW! I was thoroughly surprised by the great service and food! On my visit, I got Dunkin's famous scrambled egg breakfast combo. Great food at a great price! Hands down, worlds best eggs. I recommend if you are deciding what to eat for breakfast. Thanks, Dunkin Donuts! read more

Dunkin' - Homemade scrambled eggs - Coffee & Tea Near Me - Cumming, Georgia

i've been coming to this Dunkin' Donuts location for 12 years and they never cease to amaze me they are by far the best this location is always clean and the staff is always nice and friendly when you order your food it comes out NASCAR fast order has been memorized by every worker that's how you know they care and they treat every person like their family read more

The Dunkin' seasonal lasagna was DELICIOUS. Warm and cheesy, the perfect Italian dish for a hot summer day. Hands down the best Dunkin' product I've ever had the pleasure of consuming. The employees referred to this as a "secret menu item," so I got one to go and plated it at home so that I could take a professional photo of this fantastic addition to the menu! read more

Dunkin' - Dunkin's seasonal "secret menu item" lasagna dish - Coffee & Tea Near Me - Cumming, Georgia

Food was good. Whoever was taking order was very abrupt and didn't get our order correct. no issues with the good itself just the guy on the drive through. The man who took the money was nice read more

Stopped in this morning to have coffee and donuts while meeting a shipmate I served with over 30 years ago. Great place for the meeting as usual the coffee and donuts were outstanding. The cashier and hostess was spot in and extremely cheerful which is very pleasant way to start the day. The bonus to this was she offered a military discount which was very thoughtful of this business. I will definitely be back when in that area again. Keep up the great service, read more

It's a nice little place for breakfast area. The donuts taste good. Place is tidy. They have free wifi.

Dont even bother visiting this hell hole. The staff ignores walk in customers and seem aggravated that one has bothered to visit. The 5 or 6 employees handling the drive thru will at times acknowledge the "walk ins" by turning, looking and grimacing at them. The mgmt must suck as this place seems disorganized and employees couldnt care less about the customer. Do us a favor and close down this Dunkin Donuts location as visiting is akin to visiting a living hell. read more

Walked inside on a sunday at 5:30 P.M. (7/7/2024) to find two younger girls working. We came in and stood in front of the ice cream counter, keep in mind there was only one girl up front at the time, no greeting nor acknowledgment from the first girl. Another girl comes in with messy hair tied back without a hairnet or a hat. She talks to her coworker a little and then walks around drinking out of her personal drink right up front. She sets that nasty cup right on top of the donut display for every customer to see, grabs ONE glove immediately meaning she didn't wash her hands, and goes right into preparing an ice cream cone. I kid you not, she grabs the cone with her UNGLOVED hand not even touching the paper cover, straight up touching the waffle cone. She completely hangs over the ice cream containers, again without a hair or hair net, with her hair literally falling into the machine. After 10 minutes we still did not get any kind of acknowledgement whatsoever. After I saw her hanging over the ice cream, I told my friend we needed to leave because it's ridiculous. Whoever is running this dunkin needs to seriously keep an eye on these workers, we witnessed so many health hazards in just 10 minutes it's insane more people don't get sick after ordering here. read more

Dunkin' - Her ungloved hand touching your waffle cones! - Coffee & Tea Near Me - Cumming, Georgia

Quick and friendly service. Had issues with my app for ordering and the staff member was patient as I was working through access to my card. My coffee was hot and made correctly. The breakfast wrap I ordered came out fresh and hot. The team was very busy keeping customers satisfied and getting orders out on a busy morning. Awesome experience for a quick cup of coffee and breakfast. read more

I'm not giving them any more of my business so I go to a dif Dunkin drive thru or walk in every day now. This place has nothing but kids working there in the afternoon screwing around and they could care less about the business. Didn't even have regular kcups on the shelf I could buy only "Dunkin Dark" kcups and they would not offer to find some regular in the back. Previous owners from India were fantastic it ran like a smooth operation/machine w friendly adult faces and atmosphere and used to be a great experience. The shelves look pretty bare to me. read more

Inconsistent freaking sizes. The orange cup is a medium from yesterday and the white cup is today's medium and had 2 friggin inches of empty space on top. What the actual hell, guys?!? You suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Like a lot. Oh, and you're slow af. I would have made you replace it had I still had time to deal with your crappy a$# service. Pathetic. Absolutely pathetic. read more

Dunkin' - 2 "mediums" a day apart. I call serious BS!!! Note how empty the new white cup is, haven't drunk a drop yet. - Coffee & Tea Near Me - Cumming, Georgia

I received excellent customer service from this location the manager didn't catch his name African-American gentleman look to be in his 40s ,there not even knowing me replaced a out of date chocolate milk I received from the Buford location. After explaining the situation didn't even hesitate just said I gotcha and got me swapped out. thank you so much for representing your brand and taking care of a customer that wasn't even at your location. this will always be my destination when I pass through in the future. read more

Just left Dunkin and they were about to close. It took my daughter's forever to decide what they wanted. The cashier was super patient and very friendly at the window. She didn't rush us or anything even though she was clearly trying to close up. Forgot to get her name but thank you! read more

I went through the drive-through to order my coffee and at the last minute I decided to add a second coffee because I am "having a day" when I got to the window they only charged me for one coffee and the manager came over and told me he gave me the other coffee for free as I was having a bad day. It's this type of service that makes me have faith in the world. That small gesture brought tears to my eyes and I am so grateful. It was just a cuppa coffee but to me it meant so much more. Thank you Dunkin for making my day a little better. read more

went through the drive thru this morning get donuts for the school administration. I asked for 4 dozen mixed donuts, and one dozen of 6 Boston Cream and 6 Chocolate sprinkle. so when they handed me the bag there was only 4 boxes of donuts, so someone can't count . then the manager yells park in the front please, when I got to the front the top box had 6 Boston cream and 6 chocolate frosted no sprinkles. and when I went to get the 5 dozen I was told we didn't charge you correctly so you have to pay again..... well if you listened the first time we wouldn't have this issue... read more

This is my favorite Dunkin in the area! The staff is always friendly and make orders quick.

Why would you clean your machine more than 40 minutes before closing time & tell customers you can't make lattes? Feels cleaner after the renovation but this is stupid that you lost a sale as someone is ready to go home way before closing time. read more

May have switched owners. All of a sudden the only workers I see are young kids with seemingly no supervision. The kids leave the drive thru window open while having loud negative conversations. They have been out of side spreads for months with seemingly no interest in reordering. Unfortunately the workers lately have bad manners and bad attitudes while also being slow workers and giving out wrong orders which is not a good combination. read more

Very good service! My family had a great experience at Baskin Robbins and the employees were so friendly! I'm definitely coming back and I'd recommend it to everyone! read more

Staff here is very sweet and hard working but this is honestly one of the slowest Dunkin' I've ever been too. I understand weekend staff can be slow so I'm patient, but it really took forever to get my coffee. When I did get it, it was made relatively well though. read more

Bug inside of my coffee!!! I will never come back. I would give zero stars if possible. While drinking my drink I notice a bug INSIDE of my cup on the lid half dead and moving. SO DISGUSTING. read more

Dunkin' - Coffee & Tea Near Me - Cumming, Georgia

I usually come here all the time to get my medium sized caramel iced coffee. I ask for 5 pumps of sugar and cream and they usually do it but recently they haven't been and it tastes like they haven't put in any cream or sugar. read more

Absolutely the worst customer service ever Staff seems lost and is slow to attend customers waiting to order very disappointing gave them several try's before deciding to never return to this place would give Zero stars read more

As with any Dunkin Donuts, food is good. The staff at this location is rude. They appear to be in too much of a hurry to provide any customer service. They acted like I was imposing on them when I asked for ketchup for my breakfast sandwich. Guy behind the counter practically threw it at me. The look on his face when I asked for another ketchup packet! read more

The absolute best DD around!!! The owner and family know me and treat me so nice! Xtra large 8 Soledad, extra cream and whip on top!!!!

went at 6am, I was serviced efficiently from inside, even with a steady flow of drive thru-ers. This location is well stocked and very clean. I give only 4 stars because it wasn't service with a smile (or any customer appreciation, really.) - and I think that's what takes service from good to great. read more

The owners of this place are very rude. I had a hard time understanding the indian accent and said "excuse me"...and she make a huge sigh and again loud and mean. I left... read more

Great place. Great service. I go almost daily, it's nice when the staff recognizes you.

What a rude staff. Mainly indian and I don't think they care for people who aren't. Go to a different one not far away.

I was highly disappointing in the customer service at this location. I went to order a couple sandwiches and use my drink reward that I had earned from gaining points. Due to the cold and rainy weather I was inquiring about the hot caramel macchiato. I was told it taste exactly the same as iced. Therefore, I ordered a large hot drink and was on my way. The coffee however tasted nothing like the iced ones I have had in the past. I disliked the coffee so much I decided to go back 25 minutes later in the pouring rain, with my full cup, and asked if I could have an iced coffee instead. The two gentlemen working, remembered me and my order, but told me all they could do was add more caramel. After a few other questions, it resulted in them dumping my entire $5 drink, me leaving empty handed, no reward in my app, and not even a sorry for the inconvenience. It really shocked me they had such terrible customer service all for a drink that in reality cost less than a dollar to make. read more

Excellant Customer Service here! the owner recognizes us, so nice. Donuts are always fresh and they haven't been out of my favorites. Coffee is great. read more