TrueCare was a quality reliable service that worked with me. They helped me get to where I needed…read moreto go after my out patient surgery in Lake Success. It was affordable, flexible and safe. I found the representative friendly, helpful, and caring. They went the extra mile with getting me where I need to go to get back to Manhattan. Thank you again. I highly recommend this service. Rate 10+.

Yeah, it's a new company, so give some slack, but they did get me to my appointment late, so I…read morecould not see the doctor. Perhaps in time, they will realize how far Manhattan is.

My husband and I used Family Care Medical Transport for our medical doctors appointments, their…read more services are reliable , punctual and very professional . As a we seniors become less able to get around and require some assistance this transport company is incredibly kind and respectful. The fees are budget friendly , when they say door through door service, we can attest they stand by their word ! Giuseppe was absolutely amazing ! thank you, Maddalena and Jerry

From the owner: family Care Medical Transport specializes in transportation to a wide variety of destinations to…read moreinclude Doctors, and post-Op appointments, Physical Therapy, Chemotherapy, Dialysis, Pulmonary, Cardiac rehab, Stroke and rehabilitative services. We also accommodate rides to Airport: EWR, JFK, LGA Our 12-seater Bus is a great family event N.Y.C, Atlantic City, Giant Stadium our Bus is equipped with a hydroxylic lift. Our 12-seater passenger bus is also available for hourly rate. additional charges (Parking, Tolls)

Super service, great communication! I had to reschedule and change location - it was no problem for…read morethem AND they waited forever for my Aunt snd helped with her luggage.

Horrible service they drop my mom on side curd, stranded on top driver came on regular van told my…read morehandicap wheelchair mom to stand up and step on stool to climb insod the van. the company owner was rude and inconsiderate and send my uber rather then whee ambulate car horrible

The rides show up late most of the time. Dispatch has the cars packed with as many people as they…read morecan like sardines. Dispatch has the drivers running around in circles, trying to get them to pick up everyone at once even if the car is already full. Late to appointments. Not good service at all. One time I called newport and they said the car will arrive in 15 minutes. 45 minutes later there was no car so I called again. Dispatch said that a car to pick me up had not even been located yet. The car finally came after an hour of waiting in the cold. This is just one story. I do not recommend. Also, most of the drivers I've dealt with are ok. It's not so much the drivers (some of them are rude and are no good) the real problem is dispatch and the car company. They make the drivers pick up as many people as they can and run around in circles and make people late like I said above. Most of the drivers are ok I am not placing the blame on them, the problem is the company.

I use Access-A-Ride and Medical Transportation with Newport Car Service. My ride is late every…read moretime and on one occasion the dispatcher totally lied to me. I called three times inquiring about the same ride. On the first occasion, she told me my ride was 5 minutes away. I waited 10 minutes and called again, she told me my ride was coming up the street. I waited 5 more minutes and she told me my ride was outside. I waited another 5 minutes and called Access-A-Ride. The operator informed me that my ride was across town picking someone else up and it would take 25 minutes to get to me. In total, I waited forty-five minutes for a ride that never showed up. I had to call a taxi and pay $45 to get to my location. Totally unacceptable and unreliable. Unfortunately, I live in Staten Island where Newport is the only broker. Avoid Newport Car Service at all costs.

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

I had a very stressful task to accomplish and Cathy provided the service for a reasonable price…read more Pros were the driver was early to arrive but the vehicle was very bumpy. Mom was in wheelchair and felt every bump. The driver did his very best but the vehicle was not top of the line. Think it may need tune up and new shock absorbers? Pro- Got the job done without having to take mom from wheelchair Con- she complained the whole way home

My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.

We started using First Choice Ambulette in March of 2019 when our mother started dialysis. So we…read moreget 6 trips a week with them. I find the company very reliable. Its a difficult job. Carrying passengers with special needs, the elderly, the patients on years of dialysis, are all very complicated. They try their utmost best to pick up our mom on time. It is only under extenuating circumstances, like weather, traffic jams, unexpected emergency with the previous passenger, that they would be late. And they always inform us. Starting with dispatchers Jenifer, Rosie, and Lance to drivers Willy, Irene, Steven, Ron, Othneil, Jean, Alex, Nestor and rest of the team, they have all gotten to know us and Mom and treat her with care and courtesy. They do their job with responsibility. Always taking all safety precautions. I read some of the old reviews in disbelief and then inquired directly from the company since I wasn't a customer then. Apparently, ever since Gil took over the company and Jenifer joined the company, there has been a complete overhaul. They add new vehicles every 3 months. And have a lot more drivers than they did in the past. I would encourage other current users to share their experience.

they came to my hospital 9-15-25 take me to the rehab rehabilitation center. They wanted cash or…read morethe bill paid before they could take me even though I have insurance so they said well then will give you a card our receipts and you could offer that now my insurance company wants to diagnostic number code and all those other code and we're still fighting back-and-forth that they don't have that and they will not fill out the paper. The inside of the trucks are dirty and old the band that drove me said he was using somebody else's truck cause his truck broke down a while a week later when I left the hospital I saw that same guy same truck so I would not recommend them at all.

My 89 year old handicapped father recently had surgery and had a follow up appointment with his Dr…read morelast week that was somehow overlooked. I was panicking so I called NYC Wheelchair and it was the best decision I ever made! Not only was Danielle incredibly sweet, patient, and understanding, she had a driver on the way in less than 10 minutes! Needless to say, we made the appointment, with time to spare, all thanks to NYC Wheelchair!! When he was done, we just had to call the number back and they sent our driver right away! It was so simple and stress free! Both myself and my father were absolutely amazed with the impeccable customer service, the speed at which they came to the rescue, the friendliness and compassion of the staff, and a pleasant experience overall! We highly recommend this company and now my father will not ride with anyone else Thank you so much to Danielle, Joseph and everyone at NYC Wheelchair! You guys are life savers!!

They WON'T give a quote on the phone - they will ask for your email, and after that: your email is…read morepermanently in their system and they will spam you on a daily basis!! Especially if you refuse their service. Why would you refuse? For a single 15 minute ride in Brooklyn they charge FROM $250. Do yourself a favor, find someone else (I found a few for $80-130), do NOT ever call them and/or give them your info and your email - EVER! Just do NOT use their service and let other people know about it.

Like many things on Yelp that I never thought I'd end up reviewing, along comes Midwood Ambulance…read moreService. I spotted them a couple years back when I was visiting family in a hospital and noticed they weren't affiliated with the hospital and had their own staff handling things. When it came time to transport another family member who was looking for a scheduled pickup, this was the service that I felt could do it without fuss. They were on time and they were professional and had some pretty top notch equipment to help the process go smoothly. The crew were a nice couple of guys, who were thorough in their questioning but came prepared. They were considerate enough to let me sit in the front to accompany my ailing family member, which was a pretty interesting experience to say the least. By the time they arrived at the hospital (which going from one borough to another is never an easy feat ... in traffic), they were delicate and tedious with how they handled everything. There was no time that was off the table and they made the process seem pretty easy overall.

The transportation was scheduled to pick up my 91 year old father @ 8p.m. he was waiting for hours…read moreand was packed up at 2:45a,m! I called Midwood customer service several times and each customer service rep was nonchalant and Very rude! They absolutely have no empathy or consideration for the sick or their family. If you care for your loved ones, Do not use this company for any transportation services! The decent reviews posted must be friends of the company, I've used this company several times for my fathers discharge from the hospital (not by choice) they are contracted with the hospital and the horrible service remains consistent! This last time was just out of Control and Unacceptable!!!!!!!!!!!