This is a terrible company! They have no respect to elderly clients. One driver forgot to put my…read moremother's walker in the car, and it was lost. He blamed it on her, of course (she is 87!) Another driver refused to turn down his radio and told me to put on the headphones. It's callous and disrespectful service that should be disqualified. Avoid.

They are nasty they smell of smoke and they make you ride with many other patients in a carread more

Maybe they did have a bad service a few years ago, but my grandma uses them for her doctor's…read moreappointments and she is super happy with their services! She especially appreciates the mobile app that they have. Well, she was reluctant to use smartphones, but we got her one and she just loves this app - she can see the car on the map and always knows where her driver is, which is cool! And she can also leave a review about every trip she takes (I hope it will help them to make their services even better!))

Rudeness to the max! " so what if you gotta wait 30 minutes / 4 hours " What kinda customer service…read moreis that? Isn't like we're getting free service! You guys get paid by HHC!

May 14 2026 had an appointment all the way in Long Island after dialysis for wound care for my foot…read morewhich I surgery on at Mt Sinai Kings Highway. I walked all around the first floor until I was exhausted. Came back out the building after resting a bit and fortunately the driver was there still. I explained to him then called receptionist and all she kept saying was "All the way in the back" . He walked with me and still couldn't find it. After a while I gave up and asked could he please take me home. By this time I was extremely exhausted and my foot and especially my back was sore from so much walking mind you I came there straight from dialysis. I don't know what I would have done and probably would have passed out. But being so far from home was grateful once again for Olympic, driver van 80 and especially Julie for always going out of the way for their patients. Thank you Olympic.

very rude dispatcher, and the people that transport the patients are rude and have little to no…read moreregard for the patients comfort or health.

My 92 year old grandmother who requires the driver to help bump her down the stairs because she…read morecannot walk up or down the stairs was forced by driver of car #17 to walk up and down the stairs. After finding this out, I spoke to supervisor and was promised this wouldn't happen again. Granted this has never happened again, but now the driver of car #17 refuses to help bump her down. On numerous occasions I was fortunate to be around to perform the said transfer of bumping her down, but I don't know what would happen if I wasn't around. I spoke with the supervisors on 3 occasions and was promised on each occasion that it will not happen again. This has yet to be resolved. The driver yells at me to find another ambulette company (which I don't think he has the authority to tell me to do). Driver of car #17 is selfish and does not care about the patrons. And the supervisors have no authority over their drivers. Very displeased with this company.

I have used this car service a few times to take my cats to the vet and back. I haven't had any…read moreproblems. The car gets there on time, the drivers are polite and it doesn't cost very much. They always call me when the car gets there which is nice since it is hard to tell if a car is there for me or not.

Just was disappointed from that driver asking for a tip (& after I told him to count the money…read moreagain to find his tip so he said that he needs more tip ) ‍

Whenever I need a ride from home to an airport and back, this is the place I call. Always came…read morethrough at any hour and I never waited for longer than 10 minutes for a car. The prices are below most if not all other car services, so that's a huge plus.

They were 25 minutes late in arriving. Drivers Bsr…read moreBarely speak English. Lots of luck. E

The best service you could ask for. I have been using Paxxia for all of 2018 and all of their…read moredrivers are professional and prompt. They call to confirm appointments and will go out of their way to make certain they exceed your expectations. The cars are clean and well maintained. They are respectful and since COVID, their cars are extra sanitary. Paxxia is the best car service in NY.

From the owner: We are the leader in non emergency transportation in New York City! Serving all five boroughsread more

This office is MTA Access-A-Ride Eligibility Unit where it all begins with in-person interview of…read moreapplication and submission of medical letters and evaluation for determination of eligibility. It is located on the 2nd floor of Omni Rehab office building in Midwood, Brooklyn, NYC. Applicants are seen by appointment only which the scheduled appointment date is written on the mail-in application upon calling to request an application with customer ID/reference number. There is a nurse aide who makes a visual physical assessment for evaluation which applicants walk for the power of observation in body language. Health and aging affects the ability for mobility to walk from gaining access for using standard public transportation services. Customers must recertify every five (5) years for paratransit transportation services to be attained where this office also conducts. Access-A-Ride is under NYS MTA's entity. Eligibility categories: Full Conditional Continual Full Temporary Conditional Temporary Ineligible With my family member who is first time applicant, I accompanied to the appointment which is similar going to NYS DMV (aka office of HELL). A decision on your qualification will be mailed within twenty one (21) days after your visit to the assessment center. If denied eligibility or given conditional eligibility, applicants have a right to appeal the decision within 60 days of notification. Appeals may be in writing or in person. Upon our in-person interview completion, a Paratransit ride was requested and scheduled for pick-up at this Midwood, Brooklyn office directly to our home. I rate two Yelp stars due to perpetually waiting for pick-up from our home as the car arrived very late, waiting nearly two hours delayed to be interviewed, followed by waiting for pick-up from Eligibility Unit to home, and finally the drive home which was shared with an existing Access-A-Ride customer further the delay. My round-trip ride was not smooth. I became car sick and retire to bed super early feeling nausea dizzy. The drivers intentionally take the long route side streets rather than the shortest route via a major boulevard followed by Belt Parkway in Brooklyn. Access-A-Ride contracts with private paid vendors as Corporate Transportation Group for their rides. The actual interview was a mere ten (10) minutes. Many of the questions are realistic and necessary to determine medically necessary, distance from applicants' home to destinations, naming and disclosing any known medical health that prevents mobility. Interview questions are: How far is the nearest subway station from your home? Can you walk to the subway platform station? Are there stairs? Is it ADA accessible? How far is the nearest bus stop from your home? Can you climb that one large step to board the bus? How frequent do you take the subway? How frequent do you take the bus? What aliments/illness do you have? Do you have steps on the exterior of your home? Do you travel alone now? Do you require a Personal Care Attendant (PCA) when travelling? Are you visually impaired? Language Bank services are readily available by phone for interpretation during the in-person interview. The receptionist is excellent and professional who assisted with making an extension to our ride reservation because the interview was very delayed. The receptionist listened as a witness my entire phone call for ride pick-up and listened to the customer service representative being extremely rude and made a complaint on our behalf. Five Yelp stars for Access-A-Ride Eligibility Unit receptionist - separately than this review. Nota Bene: Access-A-Ride (AAR) Paratransit Service operates: 24/7 @ 365 days a year. Reserving AAR ride call (877) 337-2017.

We needed to carry and transport my uncle out of his to dialysis 3 times a week. We were not…read moreprepared for the circumstance of him not being well enough to manage down the stairs on his own and not being able to get into our car. We found ambulettelimo.com and they took the time to explain how this service works. Educate us on how to potentially get reimbursed by our insurance and even helped refer us to some other services we may need. You just don't know when you are faced with a situation that you could never anticipate for. Needless to say, the process was pretty much seem less. They were on time. Kind. Understood that my uncle wasn't able to communicate well. So far so good. Dialysis is helping and hopefully our situation will get better. I highly recommend them.