They are unorganized, disrespectful. I need a total revamp of their policies and operations.. in…read more2024 I took this cab service. I told him I had a large walker, the driver broke my walker, trying to force it into the backseat of his car and when I want a compensation to get it fixed, I got the runaround. Today, March 18, 2026 I schedule a ride for them to the hospital. My appointment is for 10 o'clock. They were supposed to pick me up at 9:02. It's now 1009. I'm late for my appointment and they still haven't found a car for me. How do you make your schedule and don't have enough cars? I will never use this Car Service again.

Horrible dispatchers very spiteful and discriminatory against disabled people . Left me and my…read moredisabled son waiting for almost an hour while pretending to find a car for me .

My parent relies on medical transportation for essential appointments. This company has failed them…read morerepeatedly. Chronic lateness, no communication, rude reception, and absolutely no accountability. Not once have they arrived on time. Many times they never arrived at all. Because of their negligence, my parent has missed medical visits, been forced to wait hours with no updates, and even been turned away from appointments because they caused them to miss the scheduled slot. I have had to step in, rearrange appointments, and send my own Uber because they simply did not show. The final incident sealed it. They were scheduled to pick up my parent and never came. Forty five minutes past pickup we were told they had no driver and were still "locating one." They never called back. Hours later, for the return trip, they still had no driver. This level of carelessness is unacceptable for anyone, especially individuals with medical needs who depend on reliable transportation. This review comes from both a personal and professional standpoint. I work in communications within the healthcare field. Reliability and transparency matter. Communication matters. Professionalism matters. This company consistently demonstrates the opposite. Their Yelp rating under two stars already reflects these issues. Their pattern of rude and defensive replies to customer reviews on Google supports it too. I have attached their response to my Google review for anyone who needs further proof of how they speak to the very patients they are supposed to serve. A simple apology and a willingness to look into the matter would have prevented the complaints I'm filing against them. Instead they doubled down, so I will too. I will leave honest reviews on every platform available and I will submit formal complaints through every appropriate channel. And those complaints will reach the right desks because I work in healthcare and communications. Public relations is literally what I do. I know exactly where and how to escalate issues like this. I strongly urge anyone with a vulnerable family member to choose another provider. Your loved ones deserve better than this.

Wish I could give them a zero. They don't communicate. They tell me I can pay in cash or card but…read morethen the driver only accepts cash. The second time I paid in cash but they already charged me. The driver was kind and didn't take my money. The third time, I ordered a cab for 6 am. The driver arrives while I'm still in the air. I was able to pick up and say he was very early. It was 5:15 but I would hustle and make my way outside. I did. The driver canceled the ride without even notifying me. I call the dispatch and he says they out the call out and anyone within 30 mins can pick it up. But they can also cancel. Now I get to wait 26 mins after the dispatcher told me 10 to get me off the phone. Now they won't even pick up. This is why uber and Lyft were created. This is why these mom and pop shops get shut down. It's a shame because the drivers need jobs. Hope they go to another company.

Whenever I need a ride from home to an airport and back, this is the place I call. Always came…read morethrough at any hour and I never waited for longer than 10 minutes for a car. The prices are below most if not all other car services, so that's a huge plus.

They were 25 minutes late in arriving. Drivers Bsr…read moreBarely speak English. Lots of luck. E

I had a very stressful task to accomplish and Cathy provided the service for a reasonable price…read more Pros were the driver was early to arrive but the vehicle was very bumpy. Mom was in wheelchair and felt every bump. The driver did his very best but the vehicle was not top of the line. Think it may need tune up and new shock absorbers? Pro- Got the job done without having to take mom from wheelchair Con- she complained the whole way home

My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

The worst car service there is. I see a review hasn't been written for a while but it has to be…read moreknown how they treat their elderly customers. Extremely rude cab driver left my 80year old grandmother on the side of the road. The driver refused to give her a ride to the hospital because the SUV was too high and he had no helpful stool or anything to accommodate her to get up. He took her walker out of the car , set it on the sidewalk and told her she needs to find someone else to take her. The way this company is, is a disgrace. Once the driver left her she got really bad nerves and started to get a panic attack and had to come back upstairs to the house. We called the dispatcher and we called the company to file a complaint but we were met with pure hostility, and lack of any compassion whatsoever. Again I repeat the lack of compassion and customer service for the elderly and their patients is beyond horrible. I would never recommend this place to anyone. Please do not allow your loved ones to use this company nor support them. This place needs to be out of business.

Very unprofessional Car Service. Dispatchers are rude. Not reliable. Representative making errors…read morefor which they blame customers. Do not recommend to use for medical purposes.

They are reliable and professional. The manager is very kind and always takes care of my clients…read moreand my self. The prices to the airports are reasonable.

Prince car service is the worst taxi service in Brooklyn N.Y They are in the medical transportation…read moreTake individuals to and from there medical appointments They dont arrive on time They hire individuals that cant even speak clearly They dont like it when a individuals complain to them They are rude and liers They shouldnt be in the transportation business They hire individuals that arent legal in the five boroughs They over charge to take people to and from the airports Dont trust them at all