I have a Kio Rio SX that had an expiring extended warranty, so I needed to get my GPS fixed. The…read morewarranty was only good certain places but I believed I had moved far enough away that I could go nearer to home and have the warranty honored. I knew what was wrong with the GPS as the people at Mentor Kia told me what was wrong, so when I made an appointment to have it repaired there, I told them the problem and said there might be an issue with the warranty company. They charged me $130 for a diagnosis on a problem THEY told me had and then called the warranty company who refused to honor the warranty. I feel I was ripped off for $130. The service advisor said her people do not work for free (which I certainly agree with), but the amount for a 5-minute look at a problem they had already diagnosed was unreasonable. They also knew there might be a problem with the warranty company, yet they did not verify the status before ripping me off for $130. This whole experience left a bad taste in my mouth about this dealership which had always been great in the past. What makes me madder is that not only did the service advisor refuse to bend on the fee once I realized what was happening is that I contacted the General Manager who did not even bother to respond to my complaints.

They're the worst we tried to buy with a trade-in of a BMW and they told us that they'd give us…read more11 grand then they said it would be nine grand manager came over and said it would only be seven and the salesman sat there and said he didn't say that I walked there and the salesman told me not to come back. I laughed and I went somewhere else.

I've been trying to buy a car from Honda of Mentor. It didn't happen. While I was test driving a…read morecar that I wanted to purchase, it was sold to someone else!!!! Horrible and unethical. I decided to give them another chance and wanted to purchase another car and they let a lousy $400 kill the deal. Big mistake. So, I'm loving my new Nissan!!

We have gotten our cars from here for the last 6 years (leasing) and used the same salesman both…read moretimes. When it was time to trade in my lease/ buy it out, we decided to go with the same salesman. Unfortunately he appeared to be uninterested in making a deal with us and was dismissive when attempts were made. Plus, he made a nasty comment about my driving after the test drive, which immediately turned us off from the whole dealership. There are multiple amazing dealerships just 2 minutes down the road, save yourself time and go there instead.

I had a very disappointing experience with Ken Ganley of Mentor. I left a $2,000 deposit for them…read moreto locate a Premium HEMI Durango -- the only trim that qualifies for 0%/60mo financing and includes the features I required. Despite repeatedly confirming this in texts and calls, they failed to source the correct trim and instead presented a lower model that didn't meet my requirements. When I declined the wrong vehicle, both the salesperson and finance manager told me their "policy" was to keep deposits on vehicle locates, even though they didn't provide the proper written disclosures and never delivered the vehicle I requested. I requested my refund multiple times and was ignored. I ultimately had to file a complaint with the Ohio Attorney General. I strongly recommend caution when leaving deposits here.

While the store was closed for the weekend, I emailed and they confirmed the vehicle we were…read moreinterested was available. I provided all the details they would need, including a cash sale. I asked for the price out the door so I could get a cashiers check. After multiple request for the price, asking for it in writing, they state the car is no longer available. The next day the vehicle still shows available but the price has been updated/increased. I emailed and asked why the price has been updated if it was sold, no reply. Telling.

Tim is a great salesman! He was very helpful in the purchase on my new Cadillac OPTIQ. he also was…read moregood enough to puck it up and charge for me

Needed some follow up service on my new car under a warranty I had purchased. The service writers…read morewere very kind. They gave me a loaner car to use for two days. It was a beautiful blue SUV with white interior electric Optiq. I really enjoyed driving it. The service department did a fine job with my car.

Katie.K is the best salesperson you could ask for. I know it wasn't easy but we no longer have…read morethat jeep in my drive. Thank you for being honest and up front and getting what we needed.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

I just bought my first Mazda at Classic Mazda in Mentor and couldn't be happier. Sarah Holland…read morewent above and beyond helping me find the right car for me. I absolutely love her and would highly recommend you come see her if you are in the market for a vehicle. I love my CX50 Hybrid! Thank you so much Sarah Holland and Classic Mazda!

And this is the response to your review response…read more... There was one code that was on the screen that is in the picture and it was only for the hybrid system, The check engine is triggered by the hybrid system And your service department wanted to charge the diagnose that So what you are saying as a response to my review is a lie like everything else you do at that dealership and your service department said it's not related and they have to charge for the diagnostic fee So obviously everything you say is a lie like I said before from top to bottom You would not bring the car in unless I pay for the diagnostic fee and your reviews on Google show that you charge for unnecessary services and your company makes clients leave reviews for brand new cars which of course have no issues yet Deception from leadership to scam service managers They charge 175 diagnostic fee for hybrid system malfunction which comes on all the time and triggers check engine light.

Gabe and Mike went out of their way to help me!!! I had…read morespecial issues with financing and they went out of their way to make sure I was taken care of. They had everything set so I just walked in signed and was on my way. Our family has used Classic Chevrolet for as long as I can remember and have never been let down! Great job as always.

be careful using their service department. I had my teenage son drop off my car for an oil change…read morewhile I was working. Before they even looked at the car, they deceived my son into approving additional work that was not needed. $80

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

Customer Service at Classic Ford is beyond piss poor. They sell you a car then forget you are…read morealive. Took the car in for an appointment. We drop it off Tuesday after hours so it would be there on time for a Wednesday appointment. Did not get a call all day. When we followed up Thursday we got an excuse that they did not get to us yet. Friday after we called still not ready. My wife drove their and the slack service rep said they would drop it off on Saturday. Saturday the Service Director said they were not bring it out on Saturday because they were not staffed for that. Monday still no delivery..... Same director calls asked me what he can do for me after i left a detailed message with the phone attendant that also blew me off. The entire customer service team at Classic Ford seems to not understand their job..... The Customer works for and pays them to provide crappy service every time no matter how many time you call. Do not deal with them if at all possible.... They SUCK!!!!