If you need a dedicated honest salesman, look no further than,…read more Ryan Gogolin Sales and leasing Classic Toyota 440-321-9745 cell He has sold me the past 3 Toyota's and looking forward to the 4th. Things get done fast and he's very willing to make the deal just right for you. He seems to pull out the perks you ask for on a whim and delivers!!

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

I have a Kio Rio SX that had an expiring extended warranty, so I needed to get my GPS fixed. The…read morewarranty was only good certain places but I believed I had moved far enough away that I could go nearer to home and have the warranty honored. I knew what was wrong with the GPS as the people at Mentor Kia told me what was wrong, so when I made an appointment to have it repaired there, I told them the problem and said there might be an issue with the warranty company. They charged me $130 for a diagnosis on a problem THEY told me had and then called the warranty company who refused to honor the warranty. I feel I was ripped off for $130. The service advisor said her people do not work for free (which I certainly agree with), but the amount for a 5-minute look at a problem they had already diagnosed was unreasonable. They also knew there might be a problem with the warranty company, yet they did not verify the status before ripping me off for $130. This whole experience left a bad taste in my mouth about this dealership which had always been great in the past. What makes me madder is that not only did the service advisor refuse to bend on the fee once I realized what was happening is that I contacted the General Manager who did not even bother to respond to my complaints.

1 hr wait time is really 3-4 2day wait for parts is really 5…read more plus still waiting they never return calls or emails horrible do yourself a favor go elsewhere

I called around at several Honda dealerships for a OEM Honda part…read more Honda of Mentor was $60 less for the same part and they had it in stock. I also have bought a Honda from them. I've also had work done there. They do a great job in every department

We had an exceptional car purchasing experience with Pat Levar from Honda of Mentor. We have been…read morehaving our vehicle serviced here since moving to the area almost 7 years ago. When it came to purchasing a new vehicle, I knew this location deserved my business merely based on the way Kevin Robinson, one of their Service Advisor's, took care of my vehicle maintenance needs. My wife and I had the good fortune and opportunity to work with Pat, who provided a great car-buying experience. Although we didn't plan on purchasing a vehicle the day of our visit, we did. We owned a CRV and worked with Pat to determine whether the HRV might be a better option for our current needs. Pat asked questions about what was/was not important to us. He compared and contrasted the models without being overbearing or pushy. Pat was well informed, professional, patient, and incredibly helpful. He made the whole process stress-free. We bought the vehicle we wanted in the color we wanted without having to sacrifice extra time or money. Also, I would be remiss if I didn't mention Steve Orosz who handled the financing end. He was professional, fast, fun and friendly. Everyone of the Honda of Mentor experts provided a great Honda experieence. Be sure to contact Pat Levar for your car buying needs and if you're looking for an exemplary car purchasing experience. You won't be disappointed!

I had a very disappointing experience with Ken Ganley of Mentor. I left a $2,000 deposit for them…read moreto locate a Premium HEMI Durango -- the only trim that qualifies for 0%/60mo financing and includes the features I required. Despite repeatedly confirming this in texts and calls, they failed to source the correct trim and instead presented a lower model that didn't meet my requirements. When I declined the wrong vehicle, both the salesperson and finance manager told me their "policy" was to keep deposits on vehicle locates, even though they didn't provide the proper written disclosures and never delivered the vehicle I requested. I requested my refund multiple times and was ignored. I ultimately had to file a complaint with the Ohio Attorney General. I strongly recommend caution when leaving deposits here.

While the store was closed for the weekend, I emailed and they confirmed the vehicle we were…read moreinterested was available. I provided all the details they would need, including a cash sale. I asked for the price out the door so I could get a cashiers check. After multiple request for the price, asking for it in writing, they state the car is no longer available. The next day the vehicle still shows available but the price has been updated/increased. I emailed and asked why the price has been updated if it was sold, no reply. Telling.

Needed some follow up service on my new car under a warranty I had purchased. The service writers…read morewere very kind. They gave me a loaner car to use for two days. It was a beautiful blue SUV with white interior electric Optiq. I really enjoyed driving it. The service department did a fine job with my car.

I can't recommend this dealership enough. The experience from start to finish was exceptional…read more After dealing with nightmare after nightmare at Crestmont, I just wanted a quality customer-service oriented dealership. I spoke with Peter and my salesman was Mark. Both of them were unbelievably thorough. My first visit was towards the end of the month and both of them didn't try to push me into a vehicle because "prices will change". I felt like I was shopping at a family business and I have found my go-to car dealer in Northeast Ohio.

Mike Wasko, at Classic in Mentor was my salesperson. He was laid back yet knowledgeable. Mike…read moredidn't use any high pressure sales tactics, nor did he attempt to push dealer installed services. I could not ask for a better experience! Thank you again.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

Jon tracked down the exact new Miata I wanted from another dealer and had it delivered the next day…read moreso I didn't have to wait 2 more months for the one he ordered for me from the factory! he paired my I Phone and I was off, A very happy customer.

I just bought my first Mazda at Classic Mazda in Mentor and couldn't be happier. Sarah Holland…read morewent above and beyond helping me find the right car for me. I absolutely love her and would highly recommend you come see her if you are in the market for a vehicle. I love my CX50 Hybrid! Thank you so much Sarah Holland and Classic Mazda!

Gabe and Mike went out of their way to help me!!! I had…read morespecial issues with financing and they went out of their way to make sure I was taken care of. They had everything set so I just walked in signed and was on my way. Our family has used Classic Chevrolet for as long as I can remember and have never been let down! Great job as always.

Our sales rep Greg was amazing. We felt like he was in tune with our needs and what we were looking…read morefor: I called and spoke with Greg on a Thursday to verify the car online was available. He confirmed it was. I explained the issue of having to go to N. Carolina for the weekend, and we could meet on Monday. Greg made to to verify it was still there before we met on Monday so we didn't wast our time driving 40 minutes one way. Once we test flexible the suv. Greg was with us through every step. He answers all our questions and we never felt pressured at all. He has gained a customer for life.

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

Customer Service at Classic Ford is beyond piss poor. They sell you a car then forget you are…read morealive. Took the car in for an appointment. We drop it off Tuesday after hours so it would be there on time for a Wednesday appointment. Did not get a call all day. When we followed up Thursday we got an excuse that they did not get to us yet. Friday after we called still not ready. My wife drove their and the slack service rep said they would drop it off on Saturday. Saturday the Service Director said they were not bring it out on Saturday because they were not staffed for that. Monday still no delivery..... Same director calls asked me what he can do for me after i left a detailed message with the phone attendant that also blew me off. The entire customer service team at Classic Ford seems to not understand their job..... The Customer works for and pays them to provide crappy service every time no matter how many time you call. Do not deal with them if at all possible.... They SUCK!!!!

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

We called to have our 2025 Q7 serviced with an oil change and recall notice. It took 4 calls and…read moremessages for them to call us back, only after we told them how many times, we tried to contact them for service. We were told to drop it off at 7:30 am. They said it would be 4-5 hours for the service. We TRIED to call them at 5:30pm and only got their voice message machine. We again called them the following morning, only to leave a voice message. When we finally got a call back (10:30am), they said they will call back at 1:00pm, and here itis 2:30 and still NO CALL BACK. Terrible service dept.