They were able to give me the best out the door price on my 2020 Toyota Corolla purchase when I…read morebought it brand new in 2020. I took a paper copy of a quote I got that was higher from another dealership and they beat the price. 6 years later, no major problems with the car.

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

They're the worst we tried to buy with a trade-in of a BMW and they told us that they'd give us…read more11 grand then they said it would be nine grand manager came over and said it would only be seven and the salesman sat there and said he didn't say that I walked there and the salesman told me not to come back. I laughed and I went somewhere else.

I would recommend that no one ever buy a used car from this location. They will lie to your face…read moreabout the quality of the car and the repairs it has had. As i was told, when you drive it off the lot, good luck. so if you do buy a used car from here, you will need to make sure you have a couple thousand dollars to get the car fixed within days of driving it off the lot.

I've been trying to buy a car from Honda of Mentor. It didn't happen. While I was test driving a…read morecar that I wanted to purchase, it was sold to someone else!!!! Horrible and unethical. I decided to give them another chance and wanted to purchase another car and they let a lousy $400 kill the deal. Big mistake. So, I'm loving my new Nissan!!

We have gotten our cars from here for the last 6 years (leasing) and used the same salesman both…read moretimes. When it was time to trade in my lease/ buy it out, we decided to go with the same salesman. Unfortunately he appeared to be uninterested in making a deal with us and was dismissive when attempts were made. Plus, he made a nasty comment about my driving after the test drive, which immediately turned us off from the whole dealership. There are multiple amazing dealerships just 2 minutes down the road, save yourself time and go there instead.

I had a very disappointing experience with Ken Ganley of Mentor. I left a $2,000 deposit for them…read moreto locate a Premium HEMI Durango -- the only trim that qualifies for 0%/60mo financing and includes the features I required. Despite repeatedly confirming this in texts and calls, they failed to source the correct trim and instead presented a lower model that didn't meet my requirements. When I declined the wrong vehicle, both the salesperson and finance manager told me their "policy" was to keep deposits on vehicle locates, even though they didn't provide the proper written disclosures and never delivered the vehicle I requested. I requested my refund multiple times and was ignored. I ultimately had to file a complaint with the Ohio Attorney General. I strongly recommend caution when leaving deposits here.

While the store was closed for the weekend, I emailed and they confirmed the vehicle we were…read moreinterested was available. I provided all the details they would need, including a cash sale. I asked for the price out the door so I could get a cashiers check. After multiple request for the price, asking for it in writing, they state the car is no longer available. The next day the vehicle still shows available but the price has been updated/increased. I emailed and asked why the price has been updated if it was sold, no reply. Telling.

Tim is a great salesman! He was very helpful in the purchase on my new Cadillac OPTIQ. he also was…read moregood enough to puck it up and charge for me

Needed some follow up service on my new car under a warranty I had purchased. The service writers…read morewere very kind. They gave me a loaner car to use for two days. It was a beautiful blue SUV with white interior electric Optiq. I really enjoyed driving it. The service department did a fine job with my car.

I had been car shopping for around a month or so and had made it a point to purchase my first…read moreelectric vehicle. I also realized that based upon early research, that I needed to open my search not just in my home state of Virginia, but nationwide. I looked locally, then nationally. And then I was extremely close to purchasing a Tesla out of state on no less than three different occasions. Exorbitant documentation fees and adds at those dealerships were absolute deal-killers. And they made the car buying process frustrating. Add to the fact that, some of the Tesla "bargains" I saw were nothing more than mishandled cars purchased through auctions without proper documentation. Cue the red flags. I then opened my eyes to other electric cars, and the Hyundai Ioniq 5 came on my radar. Used, low mileage lease returns with massive depreciation ended up being a recurring theme. I almost bought one in Minnesota and was willing to drive it back to the East Coast. Their dealership did not return my texts asking for a simple, out-the-door buyer's order. They lost a sale. Then I found a beautiful, white, 2024 Hyundai Ioniq 5 Limited AWD in a place called Mentor, Ohio. I had heard of it, but couldn't pinpoint where it was. After mapping it, I saw that it was just a short drive from Cleveland along beautiful Lake Erie. I had road-tripped through there in 2009 and I remember it being a nice area. While still shopping, I floated an inquiry on the 2024 Ioniq 5 to the Classic Hyundai website. Within seconds, I received an email and a text from Jason. We had a nice chat over the phone. He is THE expert on Hyundais on the internet sales team. I told him I was interested, asked for a buyer's order with out-the-door numbers, and got it in no time. Within a couple of days, we agreed on price. Jason was extremely responsive and treated me with kindness. Zero pressure to buy at any time and this became a recurring theme throughout. The inquiries to the negotiation to the final price was all done via text or email. It was that simple. After agreeing to numbers, I was happy because my month-long struggle with trying to find THE car was approaching the end. Jason then handed me over to Katie who is AMAZING. Zero pressure and everything was handled in a professional and relaxed fashion. Usually car-buying is stressful. Not this time. Katie handled everything she needed to on her and and we coordinated when I would take the short flight up to Cleveland to pick up the car and drive it home. Two weeks ago, I arrived at the dealership just after 10:30AM. Katie greeted me and we finished up just about all of the paperwork at her desk. She showed me the car and it was fresh and clean. It was beautiful inside with hardly any wear for a used leaser with two prior owners. Katie showed me the bells and whistles that came with the car. We went in and completed everything.. And then finally, she passed me off to Eric who is the finance manager. Again, no pressure at all from Eric. We went through the formalities, and he presented me the final buyer's order and other necessary paperwork for me to keep on file, I gave him the check and the rest was history. I was out the door just after 12:30 for the nine-hour drive home. But to be honest, much of the two hours was used getting to know Katie and Eric as they are good people who took care of me. We hear it all the time and maybe it's in your hometown. You see the same name plastered upon dealerships yet they claim to be "family owned". With Classic Hyundai, they treat you like family. It is a small, family-owned atmosphere and you're treated like someone coming over to their house for dinner for the very first time. I wanted to chronicle my journey with Classic. I will buy future cars from them and I'm encouraging others in my family to buy their cars from them as well. To Jason, Katie, and Eric...thank you so much for treating me with respect and for respecting my time and making my purchase easy. If you're within a short flight and a day or two's drive home, go with Classic. You'll be happy you did.

Katherine helped me look at some cars today, and while I didn't make a purchase because I'm still…read moreexploring all of my options, I had such a great experience working with her. She really took her time with me and never once made me feel rushed or pressured into making a decision. She walked me through the different models, trim levels, and available options and made sure I actually understood the differences so I could figure out what would work best for me. I was honestly dreading going to the dealership because, in my experience, dealing with car salespeople can sometimes feel pushy, uncomfortable, and just overall not enjoyable. Katherine completely changed that experience for me. She was patient, knowledgeable, friendly, and genuinely helpful without ever making me feel like I had to buy something that day. Even though I'm still shopping around and weighing my options, I left feeling really good about the experience. If you're looking for a vehicle and want to work with someone who will actually listen to you, answer your questions, and give you the space to make your own decision without the typical dealership pressure, I would absolutely recommend asking for Katherine. She was amazing to work with!

Top notch customer service. Was a pleasure to work with Phil Albert and the other guys at Classic…read more They were able to find the specific car I wanted and bring it in from another dealer which I really appreciated. Highly recommended place. Thanks again.

I just bought my first Mazda at Classic Mazda in Mentor and couldn't be happier. Sarah Holland…read morewent above and beyond helping me find the right car for me. I absolutely love her and would highly recommend you come see her if you are in the market for a vehicle. I love my CX50 Hybrid! Thank you so much Sarah Holland and Classic Mazda!

Gabe and Mike went out of their way to help me!!! I had…read morespecial issues with financing and they went out of their way to make sure I was taken care of. They had everything set so I just walked in signed and was on my way. Our family has used Classic Chevrolet for as long as I can remember and have never been let down! Great job as always.

be careful using their service department. I had my teenage son drop off my car for an oil change…read morewhile I was working. Before they even looked at the car, they deceived my son into approving additional work that was not needed. $80

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

Customer Service at Classic Ford is beyond piss poor. They sell you a car then forget you are…read morealive. Took the car in for an appointment. We drop it off Tuesday after hours so it would be there on time for a Wednesday appointment. Did not get a call all day. When we followed up Thursday we got an excuse that they did not get to us yet. Friday after we called still not ready. My wife drove their and the slack service rep said they would drop it off on Saturday. Saturday the Service Director said they were not bring it out on Saturday because they were not staffed for that. Monday still no delivery..... Same director calls asked me what he can do for me after i left a detailed message with the phone attendant that also blew me off. The entire customer service team at Classic Ford seems to not understand their job..... The Customer works for and pays them to provide crappy service every time no matter how many time you call. Do not deal with them if at all possible.... They SUCK!!!!

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

HORRIBLE CUSTOMER SERVICE!!…read more Several years ago I went to look at a used Audi. The sales person gave me the keys and said to check it out. The vehicle was not for me and I explained it to the sales person. The next day she called and yelled at me for wasting her time. She was very rude and unprofessional. Flash forward to present day, I did purchase a new Audi A6 from a store in Columbus. I have been having some troubles with it. I spoke with Audi USA about it and the issues. They contacted Audi Mentor, explained my issues, and asked if they could do the service on a Saturday, as I work during the week. They said they could not, but they could have someone pick up the vehicle for me. It took a week to get a hold of someone in their service department. When I finally did, I explained Audi USA told me they would pick up the vehicle for me. At first he said he would not because the vehicle was not under factory warranty. When I explained it is a 2024 and is absolutely under factory warranty, he now said they would not pick up the vehicle because I did not buy it from them. He was very rude. I would never purchase a vehicle from this store or even take a vehicle to be repaired.