Time for an update! Car2Go has really improved on many of the issues that were plaguing them last year. I have not had any communications problems with the cars this year, so that issue is solved. Car2Go has launched their own app instead of the crappy 3rd party one, and it is pretty functional and even automatically plots a walking route between you and a car when you tap on it. The reservation system is improved a bit -- Now if you reserve immediately it seems to set your reservation time for 15 minutes later. That way you get the full 15 minutes before and after window for a reservation, instead of losing the 15 minutes before. They're even better about emailing updates and having the occasional "free minutes" promotion which is nice. They're also adding other perks, like membership cards working in other car2go cities. There are a few issues that could still be worked on. 1) My neighborhood often doesn't have any cars in it. I live near Lake Austin Blvd, west of mopac. I'll admit it's a funny little neighborhood, but it would be nice to have a few more cars in this area. They've placed dedicated parking down near the LCRA campus, a couple spaces near Deep Eddy Pool might help. 2) The biggest bane of Car2Go is people parking them in places they aren't allowed. Inside gated apartment complexes, in parking garages, behind businesses, etc. It makes it very hard to find them which is extremely frustrating (searching fruitlessly for 20 mins in mid-day heat is not fun). I would LOVE to see an option to report an illegal parking job when rating the condition of the car on checkout. I have a feeling a few serial offenders are the problem and they could be found and sent a friendly email reminder/warning. 3) The model works really well for short trips, but it gets really expensive for longer trips or if you do several trips in one day. For example, one hour = 14.95, three 20 minute trips (aka doing errands) = $24.60. Bottom line: Car2Go is a solid if not spectacular service right now. No monthly/annual fee is great. A few small improvements would take it to awesome. It will probably be useful for you, certainly worth a one time $35 app fee. read more

Been using this pretty regularly in lieu of cabs for 6 months now and have had no issues. I can even guess my rate and come pretty close. Way cheaper for me and the cars always seem to be around in my hood (Bouldin) read more

Car2Go has been a wonderful option, both here in Austin and in DC, where I moved here from. I'm not sure what is up with all these other reviewers' experiences, but I've never had a problem with it. Just make sure to end your trip properly and not park in places you're not allowed to and you should have no trouble. SO much cheaper than a cab would be. read more

It makes me sad to write a negative review for Car2Go. I loved their business model and referred several friends and colleagues to their service. However, it seems that in the past year they've struggled with internal communication. On Halloween, I found myself stranded when my account was locked with no notice due to an internal error, and I basically received a "my bad" from the rep. Since that call, there have been several minor issues with the account. They just can't seem to get it right. The first call always ends with "sorry, there's nothing I can do." You have to call several times and raise your voice to get anywhere. I don't want to be that person. read more

Great concept, poor execution. The app frequently doesn't work on my phone, and the website-based car-finder is also often down. On my phone, it often says "Connecting to server" forever, without actually connecting, or else the map is gray and unusable, or else if it actually deigns to show any cars, every single time I try to book one it says "Vehicle unavailable". While trying repeatedly to get the app to work, it threw up the stupid "Going to ACL? Blah blah blah" EVERY SINGLE TIME. They hide the customer service phone number on their website (they expect you to email them about any problems), which is just as well because the agents there are downright moronic. read more

I can't find the San Diego yelp page so here it goes! Today I was using a car for the first time. I tried using two different cars and was having problems getting it to unlock. I called customer service and the lady I spoke to was so nice! She put me on a quick hold and came back with a different location of a car to try. She admitted she wasn't sure what the problem was, which to me is way better than trying to make something up and putting the fault on someone else. I walked a short block to another car and tried that one (my third). I was frustrated when that one didn't work either and not sure what was wrong. I called customer service again and talked to yet another really nice lady. She also put me on hold and admitted she wasn't sure what was wrong but to try it one last time. It worked! She promised she did nothing but I think somehow she did something to make it work! I was nervous to try this service but now I am the happiest customer. I have been waiting for Car2Go to come to San Diego and will use it in the future. I am a young professional that lives downtown and chooses to not own a car (and use public transit) and appreciate that now I can gladly go to IKEA and Target and buy more than I can carry on the trolley. read more

I have loved car2go since it started in Austin. I didn't have to make a commitment to use the service (they usually have a free student signup option). I didn't use the service for a while, I just had my membership card sitting in my wallet. I think I was somewhat expecting a monthly fee to crop up, but nada... Soon enough, I was stranded without my car in downtown Austin with no cash and a bunch of pissed-you-only-have-a-card cab drivers. But that's just fine, cause my ride home was 1/4 the price of a cab. I hopped in a car2go and was home in minutes. Since then, car2go has been a bawler way for me to get home when I'm stranded, tired, or cashless. car2go has also been the CHEAPEST way for me to get to cool places I want to go. I stumbled upon one of their "dropzones" at Austin Sound and Cinema. They gave me free swag, free snacks, free water, and free drivetime when I walked up, and I didn't have to pay for parking -- even though I dropped my car off closer than anyone else!! I've been following them on Facebook ever since -- they have super convenient dropzones for all the cool shit going on in Austin (also the airport). In short -- It's a low commitment service that is available when you need it, but that you don't have to pay when you don't need it. And when you DO NEED IT, they have a rockin' app to help you find the cars, and you're only charged by the minute ($38/min =taxpercity -- which reminds me -- you can use your membership in any US city -- so, next time I travel to DC...). Sign up. It's nothing but a convenient backup plan, but it can be so much more. read more

Don't use Car2go if you have an appointment and need a car at a certain time. Three times I've booked with them via phone and online, and three times the car was NO WHERE TO BE FOUND. What's even worse was when I called to complain and ask for assistance, their British customer service agents blew it big time to pointing me to other cars THAT WERE NOT THERE. Last time I used them I had to go online to search for myself after one of their agents told me there wasn't a car close-by for me to rent. Turns out, he was wrong. There was a car close by, all he had to do was look. Their prices are inflated for this kind of CRAPPY service. I will avoid using them in the future. read more

I do not recommend car2go (Austin, TX). I have been a car2go customer for about 2 years now but the recent experience with car2go has been very terrible. For almost half of my recent car2go drives, I end up contacting their customer service because of some technical issues with cars. Most often I get the "cannot close rental at this location, please move the car elsewhere" issue (I park in car2go approved locations). Moving the car does not usually help so I end up calling the CS which is known for being very slow. The experience of having to move a car2go to different locations trying to close a rental, being put on a long hold for the next CS rep, panicking about being late for a meeting--all in the Texas heat is very infuriating. Also, as some reviewers mentioned, the Austin,TX car2go management doesn't seem to care about customer satisfaction as they are very stingy on granting extra drive time to frustrated customers. So, normally they would reimburse only for the time spent on trying to (unsuccessfully) close a rental and that is it. So while I like the idea of having a means of public transit like car2go, car2go has recently been more trouble than it's worth for me. read more

Beware, what they say isn't what it seems. I'm really disappointed in their customer service. Their system doesn't allow them to refund you for their mistakes! What kind of company is this? I won some minutes at a recent car2go membership drive. Nobody mentioned that I wouldn't be able to use my minutes for five days! I used some minutes on the fifth day (won them on thursday evening and used them tuesday afternoon) and was charged. A few days later I checked to see how many minutes I had left and noticed this. I called and they told me that my free minutes hadn't been put into the system until a few minutes after I had used the car. Suspicious. They refused to refund me my money and told me that it takes 2 days for them to put the minutes in the system. What a scam! Not to mention I had to call them twice on this matter and be put on hold for 15 minutes each time. What a waste of my time. This isn't the first time I've had issues with their customer service or cars malfunctioning because of cold or heat then being stranded and the list goes on. I thought things would change and being a member for two years meant something. I'll be joining zipcar which is half the cost per hour and can hold more than 2 people. read more

I was really excited to sign up and use car2go. I mean, what a great idea!! Too bad my whole experience with them has been a total NIGHTMARE. I honestly wish that I could give them 0 stars. Okay, so 2 weeks ago, I signed up because I was needing a car. Misleading thing number 1 - I sign up, put in my promo code and my college student info. Shouldn't be charged the membership fee because of all the info I provided. Everything went through and then I saw that I had to wait 3 to 5 business days to actually be able to use the car. I thought that was a little weird that they said nothing about that on their website. They make it seem like you can sign up, pay, and drive away. Whatever, I let that go. A week later, I get my card. AWESOME!!!.....Yeah, I get my card only to find that it's not activated... I also saw that they STILL ended up charging me for the membership fee (after I'd put in the VALID promo for a waived membership fee). So I still had no card AND they had the audacity to charge me for the service THAT I COULD NOT EVEN USE. Confused and frustrated, I call customer service. I tell her my situation and she told me she didn't know why my card was de-activated and she said she put my in the system again to review and reactivate my membership card. "It will take up to 48 hours to reactivate your card ma'am. Sorry for the inconvenience." It has been 48 hours and I've yet to see my card be reactivated. I called them this morning, customer service told me to call the Austin home office to see if they could speed the process. I called the Austin office, told the girl my situation. She said that even without the promo, I should not have been charged the fee because I am a college student and I provided that info on my application. She told me she would refund me the money and would add free minutes to my account. Then I asked she why my card wasn't activated after the 48 hours they said it would take. She said she wasn't sure and that had to do with their accounts department and that they were "very busy processing requests".... So I am STILL waiting for whenever they decide to activate my card. This whole experience (and the others I have read on here) is proving to me that they make their customers pay for their incompetence. read more

DO NOT USE if you really need to be somewhere. They know there are problems with the software and connections yet they still allow the cars to be "reserved" and then kindly tell you they will refund the cancellation fee when THE CAR WON'T RESPOND TO YOUR CARD! I don't care about the $6.50! I want a reliable system and a company that is aware enough to take the cars out of circulation until the problem is fixed. It is false advertising and poor customer service to pretend that the product they are offering is reliable when they are clearly aware of the widespread problems. I was an early adopter and a vocal supporter and even recruited a few new members but I can no longer support car2go austin. It is ridiculous that they allow customers to believe the car will be operable when they need and then apologize and say they are working on the problem. TOO LITTLE, TOO LATE! read more

So I've been using car2go religiously for over a year now and can't help but love their service! My car decided to break down on me last February unexpectedly. Since it was going to be in the shop for a few weeks, and not having the money to rent a car for 2 full weeks, a friend suggested that I sign up with car2go. A few days later, my membership card came to me in the mail. Luckily there was a promotion going on during that time, so my $35 lifetime membership fee was waived. I was confused on how to locate a car when I needed one, but my friend explained to me that the company has its own car2go app that locates the closest car to where you are. It's free to download and it's super helpful. I figured that since I was only using the vehicle to get to and from work, run errands and visit friends, paying the $.38/minute for the car comes out much cheaper than paying for a car to rent for two weeks. The gasoline is included, the car insurance is included, and you have the option of parking in any public parking spot in their home area (including the paid meter spots downtown). My friends and I like to car2go on Friday nights when we are headed to West 6th street. We drive a car there, park it, then take a taxi home. I also love that Whole Foods has car2go designated parking spots in their garage, so if I drive there, I always have my own parking spot. Plus, each car has its own gasoline credit card for you to use in case the car runs out of gas during your journey. The cool thing is that if there is less than 20% of gas in the car, and you fill up the car using the designated credit card, car2go will give you 20 free minutes of driving time just cause they're awesome like that. If you're not a member, become one. You'll be happy you did! read more

Cool service. The cars are fun to drive and park. I am able to fit my road bike in the back with both wheels removed and the passenger seat down (though the meter is running, so take those wheels off and get everything ready to load before you start the rental!). I wish the service area went farther south and that you could end a rental at the airport instead of having to park a few miles away and take a bus. That and 40¢/min makes red lights seem REALLY long. I haven't had any connection errors but a few times the navigation system never came up. The only time I called the help line, it was useless. I asked the agent (who claimed to be located in Austin) to find me a car2go. me: "I'm at Manchaca just north of Ben White" c2g: "hmm... what street is that?" me: "Manshack. M-A-N-C-H-A-C-A" c2g: "uhmmm i'm not finding it" [long pause] me: "Ben White... the freeway... also known as 71 or 290." c2g: "hold on a sec" [minutes seem to pass] "OK, I found you." me: "yay" c2g: "Let's see where the nearest car is... hmm... hmmm.... hold on" [more minutes pass by] "Nothing's coming up. You're east of I-35, right?" me: "gaahhh!" [click] read more

I signed up for this knowing my car was going to be in the shop for a few days. My card had not come in yet so I went down to Car2Go office and they gave me a temporary card I was able to use immediately. It has been so easy to find a car, make reservations and get to where I need to go fast. It has also been so easy to park and check in and out of use. I highly recommend this form of transportation and will definitely continue to use it for other reasons, especially when parking my car downtown can be a hassle. The charges definitely are better than taking a cab and you don't have to wait on one either. This even beats valet! I'm a huge fan of this form of transportation when in need and then some. read more

Today was my first day to use Car2Go. At least it would have been if I could have gotten into the car. There were three cars by my apartment complex (in the 78704 area), parked one behind another. All three had flashing green lights: all three had connection issues. I was late for work, (also in the 78740 area). Luckily this was a test run. I had signed up to use the service for doctor's appointments and such since I have been disappointed with CapMetro service. I thought this would shore up a weak public transportation system. Now I can say I'm the proud supporter of two weak transportation systems. To Car2Go, I say, keep trying. To anyone hoping to use this as a reliable way of getting to any sort of appointment, I say, keep trying. read more

OH MY GOD A $400 dollar towing ticket ahAHHHhahhhaahhugh. God what a kick in the face. There have been times when Car2Go has been really handy...but not as often as it's cost me incredibly precious time, a date, $60 dollars on a service that I did actually end but the system went out and didn't register, missing hours of class and of course no response ever to a call or email...with all this in mind, getting this parking ticket was the equivalent of living with a roommate that never cleans or pays rent on time and always eats your food and then having him tell you that you owe him $400 bucks. read more

I generally love car2go, but I have had poor customer service from them, particularly regarding rules that they do not make clear on their website. read more

To start, I have had very few problems with the actual use of the service-reserving, taking a trip, using the vehicles. But moving on--a couple weeks ago my card on file was stolen, so I cancelled it, but I had 3 pending transactions with car2go before I could change my info on file. I called them to update the info, and they said it would take 2 business days and then I could proceed using the service. Okay, seems like a long time, but I guess that's just how it works for them. 3 business days later I call because my account is still locked. The person tells me that they need 2 more business days to process the transactions because only 1 of 3 have gone through (not because of anything on my end). I asked if there was any way they could run the payments now because I really needed to use a car and was told they could not do anything about it. Frustrating, but I waited. Multiple business days later I called again because the account was still locked. The same info was repeated to me, and I told the representative this and asked if I could speak to anyone in accounting, or just anyone who could give me more info. She said no there is no one who can speak to me-- I just had to wait more. I asked if changing to a different card on file would maybe work so I didnt have to keep going thru this process, and she was like nah can I help you with anything else okay bye. Like...why is this an issue?? I am so over this. It seems like I will just never be able to use car2go again. read more

I have used Car2Go for about 6 months. They have recently begun replacing the gas cars with electric cars. This seems like a nice idea, but it is not. It is a complete hassle. If the car gets low on charge, you are REQUIRED to return it to a charging station. There aren't very many charing stations around. If there isn't one near your destination, you are out of luck. When i recently rented a car that had 20% charge when I picked it up, I couldn't leave it at my destination. So I spent about 20 minutes trying to figure out where a charging station was. When I finally found one there wasn't a Car2Go nearby, so I had to call a friend to pick me up. It was a complete hassle. There is no legitimate reason to have the electric cars. It can create a great inconvenience for the customers. Car2Go does not seem to understand this. Do they not care about their customers? read more

Terrible Customer Service. I have "had" car2go for nearly a year now and haven't been able to use it because it's been verifying my license for "5-7 business days". That's been going on for about a year. so I forgot about car2go until i remembered that i paid them already! So I went back to figure out what's going on and they responded with a generic "go here, do this" kind of thing only now they are saying that I have to completely redo everything AND also provide a "selfie" because that is new policy. forget it. read more

Although the concept is fantastic and will likely succeed; management has done a terrible job of empowering customer service to accomplish much of anything... Hope your rental goes well but if you look at other comments you will see far too many 1 stars... take the hint and take your business elsewhere. read more

Fail. Both car2go's website & call center directed me to TWO on-existant phantom cars this morning.This is totally unacceptable! I spent over an hour looking around for the phantom cars and I am stuck now as I did not want to hike two miles to a car that may not be there. To be fair, I only use this service when my car is being repaired, and it has been fine the other 90% of the time. although I agree with the other criticism of the service - when does metering start (upon car read? ignition?) There should be a clear indication in the car of time used. -no bike rack. this service would be awesome with a bike rack, as it is often a hike to get to one. - the gps/radio interface is awful. I have not been able to figure out how to turn radio off. Overall, good in a pinch or when your car is in the shop, but too expensive for daily use. My short round trip commute cost $16/day (half an hour) which would cost upwards of $300 plus a month is used on a regular basis. read more

DO NOT USE THESE JUNK CARS AND THEIR CUSTOMER SERVICE IS SHADY! When I signed up for the service, I was rushed out of the office because it was the day before Thanksgiving and all the employees were eager to go home. Come to find out, the terms and conditions were skimmed over, and I am now being charged a $100 parking violation fee for parking in a forbidden spot, which was not clearly stated to me. The representative told me: It was part of the terms and conditions that you agreed to. I asked for a supervisor, and she told me she was on vacation! Lame excuse. Secondly, with that same vehicle that I parked "illegally" in, I tried to put gas in that car, because it was 45% full... I stopped at a gas station and used the Car2Go gas card, but it was declined THREE TIMES. I wasted about 7 minutes at the gas station, and was still charged for the time I wasted there. I called customer service and reported the problem, and they told me they would follow-up with an email... and I clearly asked them to have someone call me, but I didn't receive that phone call, OR AN EMAIL! Cons: - Many cars smell bad - BAD CUSTOMER SERVICE - SHADY SALES PEOPLE - Hidden fees - Limited driving areas in town - If you go to HEB, you must keep the car in idle and pay for the time it was spent on parking lot.. if you spend an hour shopping, you will be charged for every minute that you have the car in idle. - Not many cars are readily available...I've had to walk 20 minutes to find a car - AGAIN, Hunting for a car can be a pain I would not give them ANY stars, if I could! NOT GOOD! read more

I've used car2go almost daily for about 2 years. Sometimes they drive me nuts, but I have to admit they've listened to their customers and have continued to improved the experience. I love not owning a car and couldn't do it without these guys! read more

Worst customer service experience I have ever dealt with. Untrustworthy company, definitely don't have your back when issues with their tech pop up. Good luck if you decide to use this service. read more

Honestly, I sometimes feel the car2go guys just like to shoot themselves in the foot. I have been a customer of theirs for some time now and like their model and convenience but their customer service has to be one of the worst in this time and age. Firstly at registration, for some reason they were unable to verify my California license and they wanted me to provide a record of my history for which I had to pay a fee above the fee they already charge for the same. Much to my chagrin, I paid the fee myself and gave them the record as I really needed to use their service. Today was another story in their bad customer service. I arrived at the Austin Bergstrom airport and decided to try their service at the Parking spot. When I landed, I reserved a car at their parking lot. There was quick service to the area. I hopped in and started my drive back home. I was just thinking how convenient this was when the car started beeping. Apparently the car was very low on gas. I drove up to a gas station and unable to figure out if they had an option to pay for it, I called their customer service. Turns out that I am out of their service area and that the car was supposed to not show up on the app if it was low on gas. If that did not work, I am supposed to have seen the gas level on the app before getting in. 2 problems here - the app does not display this prominently anywhere and they don't mention that to be a big deal anywhere (of course they mention it on their website but they make a big deal out of having the car ready for use). Secondly, the car allowed me to reserve it. If this is the case, they should boldly and prominently display the gas level on their app where we reserve not on some secondary page. They offered to pay for the gas but they would not refund for the time spent at the gas station. I feel like I get no service when I call their customer care. It is unfortunate since their concept is good but customer service is terrible. read more

I have been an active user of Car2Go for nearly 8 months. Aside from a few technical issues, I have generally been happy with the service. My experience today trying to access reserved vehicles reveals some serious shortcomings in Car2Go's service. It took one hour, 3 separate service calls with extended wait times, and several attempts at accessing 4 different vehicles 2 miles apart to be able to successfully enter a vehicle today in central Austin (near UT). While the vehicle card readers recognized my card, 3 vehicles would not open. Customer service representatives were unable to identify why; their manager indicated that the vehicles were unable to communicate with cellular towers. This doesn't appear to be a plausible explanation given my location and the repeated faulty performance of 3 separate cars. Car2Go's policy under such circumstances is simply to direct customers to the next closest car. However, customer service and their managers are unable to indicate whether or not attempts to access different cars will be successful. As a result, customers are encouraged to continually walk from car-to-car experiencing the same faulty, technical performance, performance that is not even fully understood by Car2Go's customer service team. This policy literally strands customers, potentially in unsafe conditions. I hope this is a one-time event, but reading the other posts... I am not so sure... read more

Car2Go is an extremely convenient service with great customer service. Anytime I have had an issue they have graciously rectified it in an expedient fashion, often granting me free minutes for the inconvenience. Can't say enough good things. It can get pricey if you use it a lot, but it is definitely worth it for the convenience. read more

I've been reluctant to write this review as I've always loved Car2go. I got one of their cars that was hard to find in a parking garage, only to find I had to pay to exit. I ended the rental before exiting. I eventually got a refund. But only 66% of the total cost. When I wrote back to ask about this, I got no reply. Why anything less than 100%? Most times thing go great and they provide a good service. read more

In such a small city as Austin, we should be able to get around without owning cars and, with buses, biking, Uber, and Car2go, it's doable enough. Car2go isn't ENTIRELY reliable in that cars aren't always as close as I'd like and the reservation system gets confused, not letting me in on the first couple tries because the car is reserved (ya...by me), but it IS a convenience I use occasionally and would use more if it was a little more accessible. They frequently have awesome promos with free minutes or reduced rates. Since I've started relying more on the terrible bus system in Austin, I'm finding Car2go is more and more of another option I consider, especially getting home from the airport. I guess I still just don't trust I won't get stranded or stuck dealing with a glitch. I'd have to study the rules a little better to feel more confident I won't unintentionally cause myself grief in fees/citations. They've got attentive customer service, however, and I hope their system will continue to improve. It's nice to leave my clunker at home as much as possible. read more

Car 2 Go is nothing that I can recommend. Their management systems work poorly, you constantly have to call them to remove invalid charges, the cars are really crappy little units and they go out of their way to fine you for minor infractions of the parking rules. The bus or a bike is a far better alternative. An oh yeah, no matter what it looks like from the rental rate it adds up quick. A simple cross town trip is easily 10 bucks. Avoid. read more

I am a longtime user of Car2Go in Austin. Recently (December 2018) I was in Austin for business reasons, and tried to use my Car2Go account. "Tried" is the operative word in the previous sentence. I called Customer Service for assistance, and was connected to someone with a very thick Middle East accent, who shouted at me through the call until I had to hang up. The next day, I wrote Customer Service, asking for assistance. They never responded. I forwarded the message back to Customer Service a week later. Still nothing. Four weeks later, I tried again. Nothing. Car2Go was at one point the best way to get around Austin. No more. Don't use them. I am about to resign from the service. -Wayne Zinkand- read more

ELECTRIC CARS ARE DANGEROUS AND RIDICULOUSLY EXPENSIVE/INCONVENIENT FOR THE CUSTOMERS. CAR2GO NEEDS MORE COMPETITION BECAUSE THEY DIDN'T REALLY CARE ABOUT FIXING THEIR PROBLEM. The acceleration was terrible & I only got to 50 mph on I35; seriously, this could be deadly. Who has pure electric cars these days? Most of the electric cars are hybrids. Pure electric cars was a 90s fad. If they want to be green they should get diesels, convert them to bio-diesels, and be an entrepreneur in the algae fuel market. Getting electric cars is backwards thinking. The charge was at like 45% when I got it. I called the 1800 number and told them I was driving 20/30 minutes away- they said it would be fine- I would make it there and back. I insisted to know where the charging stations were. They gave me the local number but told me to wait 30 minutes for Austin company to open. I did my quick errands and noticed the fuel was really low. I called the local number. She put me on hold to get directions. Then, she gave me vague directions that were not really right- she told me the wrong street to turn. on. I insisted on better directions but she didn't know. Because of this I was wondering in a huge complex, going into various buildings and looking for a receptionist. This took about 20-30 minutes. I found the charging place and plugged it in. I called and asked how long it would take and they said an hour. I asked if I would be charged for this and they said they would comp it. I charged if for an hour and then drove off. It only charged it to like 25%. When I got to my place to put up my stuff up, they wouldn't let me close out because the charge was liked 10%. This wasted about 10 minutes. I called them and they said to put it on a more legal street and they would take care of it. I asked if I could be comped for the time that it took looking for the charging place and they put me on hold. They came back and said that they would do me a big favor and comp me for the hour it took charging- apparently it was different lady and they were doing me a favor for ME WASTING MY TIME TO FILL UP THEIR STUPID ELECTRIC CAR. Oh, thank you- you won't charge me for spending an hour of my life putting electricity into a prehistoric idea of a car. Then I tried to put it on a legal street. It said that it had some charge in it- like 8% or so. However as soon as I turned onto a semi-major street it DIED IN THE ROAD. I had to get some people to put in in neutral and put it to the side of the road. When I told them about this they kept on insisting that they were doing a favor for not charging me the hour that I spent charging it- and they were doing me a favor for closing me out of the rental when the vehicle died on me. Never mind that I wasted at least1.5 hours of my day & got into a few dangerous situations. Moreover, if the car didn't die apparently I was supposed to take it all the way to S. Congress to get it charged- that would have put me way out of my neighborhood. They are going to tow it which I guess I should give them credit? Not really- it's their stupid car. They kept on insisting that I had a choice of electric cars or gasoline. However, this is not really true. I looked up a car2go online and it didn't say if it was electric or not. When I got to it, I had to take it because I had an appointment to keep. I don't have an iphone to know where they are all at and there are not cars2go everywhere in my neighborhood. The fact that I spent at least 1 hr trying to get this charged halfway through my trip is ridiculous. If time was more pressing I could have gotten fired from a job or missed a plane or any number of bad consequences. I generally ride my bike or take the bus around town. I only use car2go for emergencies and for longer trips. The fact that they are not reliable for this is troublesome. The fact that the 1800 lady thought I would not run out of charge, the first local operator did not know where the charging station was, and the second local operator tried to make it seem like it was my fault for their stupid cars makes me give them 1 star instead of 2. However, it is really the fault of there being an electric car. Electric cars are stupid, period. Apparently there are only like 13 electric cars out of 300 cars2go in Austin. They should either get rid of these or put big flashing red lights on their website to indicate that it is an electric car. It ruined my day. If I was going to work it could have ruined my life. If they do this I would almost give them 4 or 5 stars- but actually 3 because they keep on rising the costs. That is all. I hope the employees don't take it personally because I know it sucks to be in the position of speaking for the manager & bad policy. G'day. read more

I belong to Car 2 Go and use it a couple of times of month to get around downtown. Those cars are so small that it is easy to find parking (sometimes not so legal but good enough). If you are only going a few miles you can't beat the price. read more

I really like the idea of Car2Go however they need to do more maintenance on their cars. I got a car today and drove to location just a few minutes away. When I got to a clearly marked placed where I could park the car it told me signal could not be found. After trying several different acceptable spots, it still gave me signal could not be found. Only when I drove back to the place where I found it it could I finally park it. Spent a good amount of time wasted trying to get groceries... Never getting car2go again. read more

Car2Go was great when the cars were small and able to be parked in what little space is available downtown. There is no need for an expensive Mercedes that I drive around for 15 extra minutes trying to find parking. It's cheaper and easier to use Lyft or Uber now. If the Smart Cars were back, I'd use the service again. read more

Great idea, but poor service in reality. Way too unreliable. Until car to go can credibly announce that they have resolved connectivity problems, you will waste as much time as you save. Problems you can expect to encounter: 1. a car will appear to be available, but when you find it, connectivity problems will prevent you from driving it. 2. the car will get you to a location (within the designated driving area), but will experience connectivity problems when you try to take it home, leaving you stranded. 3. the car will get you to a location, but connectivity problems will render it unable to end your rental, so you have to spend 20 or 30 minutes on the phone with car to go to make sure that the charges are voided and making arrangments to give them back the keys to the car. I really really love the idea. If/when they get it to work, I'll use car to go again, but until then, the bus system (confining as the schedule is) is still a far superior option. read more

Roughly 50% of the time there is something wrong with the car. I have gotten into a car that had a flat tire, "connectivity problems," or dead batteries. The website will even allow you reserve a car that is unable to be used. On one occasion, I tried to use three different cars in a 20 minute period and each one had some problem that rendered the car unusable. On the plus side, their customer service is good. Every time I call the customer service phone number to complain I get a refund or they help me find a nearby vehicle. Their friendliness, however, cannot compensate for the consistent unreliability of their vehicles. read more

Great to use if you live downtown and work downtown free parking in lea gal spots you can locate cars near you on your phone cost about the same as gas to use car read more