I brought my 2005 Toyota RAV4 in for a radiator and hose replacement. What I appreciated most was…read morethat they were willing to provide a rough estimate based on the information I gave them, even before seeing the vehicle. I understood that the final price could change if additional issues were found, but having a ballpark figure helped me plan and compare my options. The team was professional, answered my questions, and completed the repair successfully. It's been about a month since the repair and the radiator has been working great. Overall, I had a positive experience and would recommend them to others looking for automotive repairs.

Excellent people to deal with. My go to mechanic from now on. Helped me out of a bad situation with…read moremy truck.

OMG, what an outstanding job. It's nice when the owner is performing the install vs a new recent…read morehire on my corvette. His years of experience was revealed on my install. It was no 4 hour job out the door. It was a 2 day job on just my car, full attention, no distractions. Initial scheduling on line with a consult to make sure correct items and understanding of rates. On time service with updates. He installs like it's his car. He performed a few extras at no charge. Highly recommend J's Tech Bay. It's nice to be reminded there are companies out there that are proud of their work!

Jay took a wiring nightmare and turned it into a masterpiece. Very professional and great pricing…read morefor the quality of work. Thank you Jay!

Can I give this place 5 stars for NOT working on my car?? Let me explain -- my car had been making…read morea noise like an RC car running out of juice and the guys at the auto part store said the alternator was going out. Lovely. I had called a few places around town and ZZZ was able to (A) get me in right away, (B) provide a precise quote for what I thought was the issue over the phone and (C) make me feel immediately "safe" with them in that first call. When asking if I wanted refurb or new parts, the price was about $150 difference. I originally said new, but they advised me about the warranty on refurb parts and not to feel scared of it. I appreciated that they didn't just take my money. Once I arrived, I told them about the previous convo at the auto store and they did some diagnostic tests, all while letting me stand there and watch. About 10-15 minutes later and some dusting stuff off they're like...nah you're good. If anything I needed a new battery, but they said even that was in pretty good shape. They offered to install that for me if I wanted, but basically said that I could just go. Since then, my car has been totally fine! A less ethical place could've easily just cheated me, charged for XYZ or installed a new alternator anyway. So they didn't really do work on my car this time, but their honesty 10000% earned my business for the next time a problem arises.

I popped in early Saturday morning and was helped by Sayed. Helped me diagnose and identify my…read moreissue. He was professional and very informative. No tricks up his sleeve. Honest man. Will be bringing my vehicles here, if needed in the future.

Drove into Reno on Friday for the weekend and our brakes started giving out. Saturday morning we…read moresearched brake repairs online and the Pit Shop was the first one to come up. I called the number and spoke with the owner Steve. Steve explained that they don't normally work on Saturdays but because we were in a bind, he would call one of his employees to see if he could do our brakes for us. Sure enough the employee came in and replaced all the brakes on our truck in a very short amount of time. We felt that we received excellent service and were treated very fairly with the price. The best part came when Steve's young nephew brought us each a handmade sign that said "have a nice day". That note really made everything better! Thanks Pit Shop for keeping us safe on the road!

Being from the Bay Area and finding myself stuck in Reno/Sparks with a car issue was not on my…read morebingo card for this trip. My Benz had been serviced incorrectly elsewhere, leaving me with too much oil, a leaking turbo, and a handful of other headaches--exactly the kind of situation you never want to deal with while out of town. Stephen and his crew at The Pit Shop, who genuinely turned a stressful mess into a surprisingly positive experience. From the moment I walked in, they were friendly, straightforward, and incredibly respectful of my situation and my wallet. Even when we discovered the turbo needed to be replaced (never a cheap day), they went above and beyond--finding competitive part prices, securing a solid warranty, and keeping me informed every step of the way. Most importantly, they made sure the car was repaired the right way so I could make the long drive back to the Bay with total peace of mind. Their honesty and workmanship were exactly what I needed at a moment when I felt pretty stranded. If you're in the Reno/Sparks area, I cannot recommend The Pit Shop enough. Stephen and his team are the kind of mechanics you hope to find but rarely do--skilled, trustworthy, and genuinely caring.

You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

ORW is fine, but they really need to work on their stock levels. It's nice to be able to order some…read morestuff local for pickup but you are waiting a week or so for 90% of what they offer, and the problem with that is that I can overnight things from Amazon for the same price or maybe less.. But man the last time we went in, the guy at the counter was so pissy and grouchy that I don't think I can even bring myself to going back, I'll hit up Summit or Amazon..