Great place to eat picking up is another thing but it's worth the problems great food great…read morecustomer service

I had been craving an M&M custard, so I ordered a large (three scoops) with double M&M's…read more Unfortunately, it felt pretty small for a three-scoop order with double toppings. I usually go to the Bloomington location, and they tend to be much more generous with the M&M's there. This time, the amount of M&M's I received was about the same as what I normally get in a small, single-scoop custard. Considering I paid for double M&M's, it was a bit disappointing.

Great food. Good drinks. The employees are great. This staff works hard. I will be backread more

Fast and friendly great customer service and good employees, the new breakfast menu fire,read more

Been here about 1,623 and the employees were always nice. Nope not now we used the app to get 30%…read moreoff and she didn't take it off. When we asked at the window politely she said in a grumpy disrespectful attitude'App ain't working and there ain't nothing I can't do' It's nice inside usually a bit dirty. and the food is always great I mean I recommend partially.

1 star because food Order was messedup and was very rude. I ordered two happy meals both…read morecheeseburgers I wanted one of them plain. got home they were both normal ( pickles ketchup onions) then I asked for a double quater pounder with mayo instead of mustard I ordered into a meal lg with a sweet tea and a lg ice coffee with carmal ended up getting a single quarter pounder with mustard and no sweet tea and a regular iced coffee. and the order taker was sighing and was very rude.

No sure why the reviews are so low on here. My husband and I go here often and the food is always…read morehot and delicious. I've never been to a better Steak 'n Shake.

Wow, I can see why they didn't have sick care for such a long time. I ordered a hotdog with mustard…read moreno ketchup I got a hotdog with ketchup. I've been sitting here for 10 minutes waiting for them to fix the chocolate the machine and I just wonder what else they're doing. The window was nice, but some guy said he was off. The clock was really pissy.

I have stop here for lunch on 4 different occasions and they never have chicken ready! At…read morelunchtime. I should have known better to even stop and blow my lunch break for nothing. Reeveres Gas Station is the only real fast food there is. I gave it a one because it wouldn't let me move on.

I'm an idiot to keep coming here. The mobile app order was supposed to be ready 20 minutes ago, and…read moreI'm still here waiting. It's always some excuse. The last two times has been the computers dropped the order and they are always sorry. Pathetic. Poor management and sloppy, slow workers. Avoid if you can. I seriously doubt I'll be back.

The French dip sandwich included no au jus. The beef steak is a joke. It's like ground up old…read morehamburgers with white goo. No peppers. And it was cold.

Slowest Arby's ever. It took a long time for the lady to take my order and super long wait to…read moreactually get food. And while I was there waiting on my food, one lady went off on the manager saying she is going to call corporate about this place. Avoid!

I placed a mobile order earlier this evening. Got home (30 minutes away) to find that the items I…read moreordered "supreme" were not (tomatoes and sour cream were left off). I paid for more expensive items and that's not what I was given. How difficult is it to just prepare things accurately!?!? You weren't even all that busy.

this place sucks, no one knows what they're doing and i watched them throw stuff on the floor and…read moreuse it to make food also why are we out of ice for 3+ weeks????? anyways this place sucks and i will be going out of my way to go to bloomingtons instead. if i could give this place 0 stars i would but i cant so ill give it a 1.

I see old reviews that are low here, so it must have been old management. The last couple of years…read morewhen I stop here while down to see family, it has been perfect. I always complain how Burger King has gone downhill but this is the old Burger King I remember. Whoever manages it now knows what they are doing!

Went through drive through to Oder at the screen Vanessa the manger who took my order was very rude…read moreI told her what I wanted I was nice and kind when speaking she said in a snotty tone that she could make my JR whopper into a plan burger since I asked for no pickle or onion on my JR Whooper I said no thank you may I please just order what I asked for she said okay I was just trying to make your price less in a snotty tone I was like thank you though but this order is not for me or else I would she was responded with okay anything else all snotty I said yes can I make that a meal please a small meal with a small sprite light ice and can I have the small fry changed into a small onion ring she completely took the meal off after I said can I have this order separate she was like okay I'm confused all snotty and was like so you don't want meal I said yes I want the meal she was snotty as could be even when I ordered my own meal separate and was rude at the window in drive through and was tossing things around when giving back my card and receipt I also realized she didn't give me my onion ring that I order with my JR whopper meal and I told her that she got snotty with me too on that saying I said no when I know for a fact I didn't say no but handed me my food all snooty I got back to work and my food wasn't even what I asked for so called up there and I said I would like to speak to a manger please she said I am the manger I said who am I speaking to as the manger she said Vanessa I said you were very rude and you messed up my order she started yelling saying no you were very rude the whole crew heard you I said I was not rude I was just ordering like a normal human begin and she scream goodbye in the phone and hung up absolutely ridiculous do better as manger please!

Employees are rude and careless. Trashy people gather in the parking lot to hang out and smoke,…read moreincluding the employees. Food was cold and tasted stale. I have been here 3 times and this was definitely the last. Yes I realize it is fast food so what do I expect...but there aren't many options here and I was on lunch break for work. Not going back!

Hamburgers are really good here and freshly cooked. They did mess up my order when I specified I…read morewanted the no. 1 Dave's double cheeseburger I got a double stack which is the bargain burger but they fixed it. I had to pay more of course. the last two times we have went to the drive through for Chocolate Frosty they have been out. Managers - What's up with that? Think ahead and order more if you are running out! Just order more!

A friend took me to lunch today. He recommended mama's. He had the cheeseburger and seasoned fries…read more He said it was good. I ordered the half order of beef Manhattan. It was just OK. The beef was not tender very chewy and the interior of the Manhattan was not hot. You could tell that the mashed potatoes were not homemade. But I did have the salad bar. Pictures are attached in this review. Wonderful salad bar. Lots of variety. Go back as many times as you like there's even a lot of protein on the salad bar. We also had an appetizer the breadsticks with pepperoni in them with the cheese dipping sauce, which was very good. The service was OK. We had to get the waitresses attention a couple times to get refills and she was slow getting back to us to take our order from the initial contact.

Never did get service. Left before anyone gave us a menu. Felt invisible so we went to another…read morerestaurant. It's more of a bar than a restaurant to me. More of a pick your food up place then sit down to eat ?