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    Capstone Realty Professionals

    4.5 (112 reviews)
    Closed 9:00 am - 2:00 pm

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    Response time

    50 minutes

    Response rate

    100%

    Services - Capstone Realty Professionals

    Property management

    Buyer's agent

    Listing agent

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    Roof/siding has fallen off

    Tenant here, long term tenant actually and my experience with Capstone has been far from quality. The system is broken and a complete facade. Bonnie is my point of contact and pretty hard to reach during business hours. I've made countless maintenance requests over the YEARS about home maintenance (our roof/siding is crown molding and has MELTED off) We have birds nesting in our home due to this! It's pure negligence. Not to mention a huge tree ONE step outside the front door creating damage to the roof and electrical. There's 0 accountability and urgency to help us. if something is addressed it takes multiple requests and effort on my end. I rent two properties from the owner and each time I make a requests I'm reminded it's hard to reach the owner due to him living out of the country. The boots on the ground are not advocating for the tenants and they are not keeping the homes in good standing. sincerely a 5 year tenant who previously loved living here. Bonnie has been kind yet dismissive. I've done my best to deal with this personally but I can no longer silently deal with the home I pay to live in falling apart. Ultimately I've reported these problems to get ahead of them and to maintain the home and ensure the damage is not blamed on me as a tenant. I don't enjoy writing negative reviews and I hope we can resolve this. (Edit: they have reached out to me and to the owner to try to remedy this situation. Appreciate the effort, tbc)

    Sticky residue on carpet upon move in
    Jordan T.

    In regards to the owner's response, I will not stand by their claim that the property was poorly taken care of - or that we weren't patient for over a year. Numerous claims we submitted immediately after move-in and they weren't taken care of and ignored. Most were supposed to be taken care of BEFORE we moved in.. Grass infestation was just one example. We were even forced to pay for HOA fees for the weeds after Capstone never even forwarded us the HOA warnings. They threatened late fees if we didn't. I'm not even going to bring up the carpet (more pictures).. What repairs did we try to manage on our own? ha.. There were too many issues within the first three months of our tenancy, during a mandated quarantine with 6 kids at home.... They are now requesting that our civil claim be dismissed and that we ought to pay for their attorney fees.. As if this hasn't cost us tremendously already. We've been living in travel trailers for 109 days now haha.. You know this and knew this in February. You still increased our rent $500 and made us sign an agreement to promise we wouldn't pursue you legally just to get an extra 30 days.. The real estate market is thriving right now, Ed.. So the simple fact you're so eager to swindle innocent, hard working, well-maintaining tenants for $2000+ is insane to me.. You do not know what "COVID" has caused because it has exceedingly benefitted realtors. You aren't sorry no matter how much you say so.. You're more interested in publicly covering things up. If you want to remedy the situation, then give us our money back and stop trying to scare us with your excess capital and team of lawyers. Suggesting that I'm acting out of line is absurd.

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    8 years ago

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    11 years ago

    Update- Ed is great! He truly cares by making sure to address all your needs and concerns.

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    Ed D.

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    Page 3 of 3

    Ask the Community - Capstone Realty Professionals

    Review Highlights - Capstone Realty Professionals

    We worked with Ed and Ariane on selling our house and we couldn't imagine going through the process without them.

    Mentioned in 59 reviews

    Read more highlights

    Dwell Phoenix Team - HomeSmart - I've personally closed more than $150 Million in residential real estate transactions, and am a client-centric real estate agent.

    Dwell Phoenix Team - HomeSmart

    (13 reviews)

    I've worked with Kimberly for the last six years and during that time, I'd be hard pressed to say…read morethat I've seen anyone else in real estate work as hard for their clients as she does. I've watched her get homes sold in record time. I've watched her get above asking price for her sellers. I've watched her win multiple offer bids for her buyers time and time again. And I've watched her do this all with a smile on her face because this woman LOVES her job...she loves it. Kimberly is committed, professional, honest, and a straight-shooter. She is constantly in touch with you, and I've never waited more than a couple hours to hear back from her. She makes you feel like yours is her only transaction even though she's a busy and well-established agent. I've worked with many agents over the years and I can honestly say that Kimberly runs circles around them. Call her, you will be glad you did!!!

    Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

    Shalyn Kearney, Realtor - Shalyn Kearney was named one of the Top 50 Agents by PHOENIX magazine in 2025.

    Shalyn Kearney, Realtor

    (2 reviews)

    Shalyn did an outstanding job of selling my property and I sold for a much higher price than most…read morepeople thought was possible. She recognized that there was a strong demand in the marketplace for a Villa at the Omni Montelucia and is very knowledeable about the resort, all the perks included with homeownership and has a strong relationship with the property management team. She did an excellent job of marketing the property with exceptionable photography and stunning video of the Villa, the resort and all its amenites. Shay was extremely professional and stayed on top of the transaction from start to finish. I can't say enough good things about Shalyn and would highly recommend her to represent you for either the sale or purchase of a home.

    Shalyn is the epitome of the ideal realtor. As a retired servicemember, my wife and I have worked…read morewith countless agents over the years, and none of them approach the quality of service and expertise we received from Shay as our selling agent. We were fortunate to have received Shay's contact information from a neighbor. Our Phoenix luxury home had been on the market for almost six months with a different listing agent, and we were about to take it off the market. However, after one meeting with Shay, we had faith that with her as our agent, the house would sell. We were right. Shay's work ethic throughout the selling process was truly remarkable. At every step of the journey, her expertise was made manifest. From working with difficult buyers' agents, to hosting numerous successful open houses, to redrafting and editing certain verbiage in the documents to make sure we were protected, Shay always came through. Professional, genuine, unyielding, and kind--Shalyn restored our faith in the home selling process. She was a blessing for our family. There is no better agent for anyone who is looking to buy or sell in Arizona.

    Quality Homes & Notary Services

    Quality Homes & Notary Services

    (1 review)

    Iyonna responded quickly to our request for notary service and was able to book an appointment on…read moreshort notice. On the appointment date she arrived early. Iyonna was very cordial and professional with excellent service . She helped make the notary process efficient and convenient for us. Thank you!

    From the owner: What makes Quality Homes and Notary services unique is the blend of my extensive background in…read morebehavioral health and pharmacy with my expertise as a Notary Public and Real Estate Agent. This distinct combination allows me to offer a holistic and comprehensive service experience. My background in behavioral health equips me with strong interpersonal skills, enabling me to understand the emotional aspects of buying or selling a home. I empathize with clients' situations, providing a supportive environment that alleviates stress throughout the real estate process. With my pharmacy experience, I’ve developed meticulous attention to detail and a strong grasp of regulatory compliance. This ensures that all documents are executed accurately and that transactions proceed smoothly, minimizing potential issues. My in-depth knowledge of the local market allows me to deliver tailored strategies that align with current trends, helping clients make informed decisions. I also leverage the latest technology and marketing strategies to effectively showcase properties, maximizing their reach for successful transactions. Above all, I’m genuinely passionate about serving my community. My commitment to integrity and professionalism ensures that clients receive not just effective service but also an enjoyable and rewarding experience in their real estate journeys. This thoughtful approach sets my business apart in a competitive market.

    Corporate Chamberlin + Associates - Water off again

    Corporate Chamberlin + Associates

    (115 reviews)

    Chamberlin & Associates just bought Serafina Apartments 2 months ago. The staff is nice and seems…read moreto work hard. But the office folks can never answer a question with definitive answers. I have mentioned twice that the gym has cobwebs by the windows and needs a cleaning. We have developed a big pigeon problem here and they keep saying they are working on it. Why can't you give me a date on when you expect bird spikes to be up and when you will clean the bird poop off my stairwell. They finally power washed the bird poop off this week, which is the 2nd time in the last 2 months. Thank you! The pool is now green and closed. We've lived her for 5 years and under the previous Mgmt Co the pool was closed 0 times. NEVER! Not sure if this happened because of Labor Day but it has been closed all week. Obviously, Chamberlin doesn't care or it would be fixed by now. They changed office hours and the website is not useful. We can't see how much our rent is and have to call every month. Such a shame.

    Property manager, Ethan Bryant retaliate, belittle, humiliate intimidate bullies verbally assaults…read morehe tries to have resident vehicle towed knocks on door pushes his way in without verbal permission and or a 48 hour notice or an emergency just to take pictures looks at my caregiver and said to get the F out of the apartment walks past my door very slowly periodically through the day knocks on my door and stand off to the side so I cannot see him. I had to call the police twice he gives 48 hour and does not show up for them gives 10 day breach notices takes you to court for eviction to be dismissed. Gives you a breach of contract over the thing that you just went to court for. I February 27, 2026. Everything started on March 2, 2026 until present day. Also, I have a that has witness and heard everything that he has done and said to me.

    Capstone Realty Professionals - realestatesvcs - Updated May 2026

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