(I Had winter tires installed at Hansons after having them shipped there from blackcircles.ca)…read moreI am Absolutely appalled and embarrassed by the complete and utter lack of respect / care / skill / honesty , and integrity of the service I received !! *Please note - I have spoken to the owner to try and rectify this situation, and he refuses to take any accountability whatsoever . The next time I drove following my appointment , I noticed I had 4 missing wheel bolt caps covers . I then examined each of my wheels ,and the bolt caps remaining were all damaged and cracked around the edges . Next thing I noticed was the centre caps for 2 of my wheels had also been broken. Both of them were barely on and sticking out ,and when I removed them saw that the clips that secure them to the wheel had been broken and the insides were warped . He claimed I'm a liar ,and said he is not responsible for anything broken or missing that he worked on . I can guarantee all parts prior to my service were there and not damaged . I will add that one of the tires came In with a spare ,and when surrendering over the keys and wheel lock ,the 4 wheel bolt caps belonging to that tires wheels were placed into his hands . I asked for him to replace the missing and broken parts for me , and he flat out refused . I then rightfully let him know I will be leaving a review that will accurately reflect my experience , and that I should also communicate on Facebook letting people know if they plan on going there ,to take photos of their vehicle before in case they end up in a situation like myself . Henry , I recommend you read the customer service mantra on your website and make some adjustments because you do not practice what you preach . There is no need to reply to my review unless you would like me to send you the invoice for the replacement parts. I think I've said everything that needs be be addressed . Thanks

I really wanted to like these guys for some reason. I'm a big fan of smaller business…read more Simple tire rotation on my truck and had them check some other things. Lost a hubcap the day after on a road trip and they're unwilling to make it right. Upon checking the rest, there was one other hubcap that wasn't totally snug. Also checked the tire pressures which should be 80 rear, 65 front and after swapping the tires they didn't bother to check the inflation. Not good at all.

Awesome staff, great expertise! They knew exactly what I needed when nobody else in town could find…read moreit. Plus Rob at the front counter went above and beyond and I got the best price! I am a Customer for life!

I phoned for a transmission flush quote and was told $200. I booked an appointment for my 2007…read moreJetta and prior to leaving my vehicle again confirmed that the cost would be $200. The transmission flush cost $364.71. If one cannot trust the integrity of a quote then how can a customer trust the integrity of the work. Further I questioned the sanitation safety during Covid. I was assured that they ensured that the vehicle was fully cleansed prior to releasing to the customer. The mechanic drove my vehicle to the door, got out and came inside to hand me my keys. NO sanitation to steering wheel, gear shift or car door handle.

Had a bad experience with this dealership recently on our trip to Sun Peaks from washington…read more Called the dealership after have a check engine light on in Merritt to confirm they could replace the injector. Spoke to the service department and confirmed they could service the car same day. When we dropped the vehicle off at 11:30 were re-confirmed that we need the vehicle done same day since we had to be in Sun Peaks for our family ski trip. We recently a car for 24 hours and drove the kids up the Sun peaks. 3 hours after dropping the car off we hadnt heard anything from the dealership so we called to confirm if the job was finished. To my surprise the diagnostic had been completed and the findings were "the fuel injector might be faulty but we would need to take off the manifold to confirm....." Corey the service advisor was helpful through this experience but clearly knew there was error made as it was now 3PM and the job hadnt even been diagnosed. We had to extend the rental 3 more days and rent gear since we have left everything in the truck following guidance it would be done. When I showed up to pay the 2200 bill I asked for compensation for the errors made. The service manager rejected to take anything off the bill and when I asked him to come speak with me he wouldnt leave his office to face me and discuss the issue. Save yourself the issue and go somewhere else. The service advisors are honest people but unfortunately the management at this location is only concerned with profits and not customer experience. I will share this with Chevy Canada corporate as well in an effort to help change the experience for future customers. Thanks, Stefan

Had a very expensive job done, the workmanship caused a failure in less than 1000 km. No support or…read morerecognition of there mistake. Recommend that you go to some who will stand behind workmanship.

On my last trip to Sun Peaks my Dodge Megacab's transfer case became stuck in neutral. Turns out…read moreit was just the switch. These guys are professional and courteous. I had my truck back the next day and was good to go. Would recommend using their services.

Very courteous, repaired quickly and reasonable price. Definitely will go back. I had an…read moreaftermarket cruise control put in my Jeep Wrangler and a wheel alignment check.

I recently got stuck on a goat track up in the hills above Merritt when my alternator packed it in…read more While bump starting front and back I finally got high centered on seemingly the only large rock in the area. With the last dying light we could see a forest fire in front and behind. The wind was blowing smoke and I wasn't sure how in danger we were. I had BCAA premium package and decided to call myself in as I was at the top of a hill and actually within cell range in a very spotty area. The driver would call when he was in cell range and tried to find me in the middle of the night but the roads were to convuluted and narrow to get to me. I finally tried a last ditch effort and chopped out the rock and bumped it a final time to limp as quickly as I could on the last gasp of the battery to a friendly welcoming Chris who got us into Kamloops for a repair at 5:30 in the morning. I am very grateful for his patience and understanding for a long overnight ordeal. Thanks Chris!

From the owner: For towing and roadside assistance, turn to the team with experience you can trust. Don's Auto…read moreTowing Ltd has been serving vehicle owners in Kamloops and the surrounding communities since 1969. We offer complete light, medium and heavy vehicle towing services for all makes and models of cars and trucks. Call us 24/7 when you need help.