I have emailed this company twice, called 4 times, and have texted their numbers but they will not…read moresend me a detailed receipt for my tow for insurance purposes and have now stopped replying to me via text. On two occasions they told me that they would send me the receipt "today" and nothing ever came through. Because of this I will be out of pocket for all towing expenses instead of submitting them for reimbursement. This seems like a must if you are ever going to use a tow company. On top of this the driver called me during dinner the day after the tow and asked for me to leave a review which was kind of annoying then and super annoying now. Would recommend using somebody else.

From the owner: Coquihalla Towing & Recovery, located in Kamloops, is a 24/7 family-owned and operated business,…read moreproviding reliable towing and recovery services. Fully licensed and insured, they specialize in emergency towing, covering Light-Duty, Medium-Duty, and Heavy-Duty vehicles, including 18-wheelers, tractor-trailers, big trucks, and semis. Their heavy wrecker and equipment transport services ensure safe hauling for local and long-distance needs. Additionally, they offer private property towing, impound towing, and vehicle storage. With expertise in heavy-duty recovery, commercial roadside assistance, and mobile mechanic services, Coquihalla Towing & Recovery stands as a trusted partner for prompt and comprehensive solutions in the towing industry.

Be Aware. Take pictures of your wheels before you allow work to be done…read more Reach Tire's ownership is not putting the customer first. I had a horrible experience with this business. I went to them to have a new set of wheels installed and the month old wheels on the vehicle removed. After the service both sets of wheels showed damage in the form of scratches around the perimiter of the wheels. The brand new wheels were also covered in sealant, grease and grime. It appeared there was little care and effort applied to the work. The manager and customer service representative were apologetic and very accomodating. This business is lucky to have Andy and Mal. After sending pictures to the manager, he committed to repairing the brand new set and possibly buying the month old set off of me - he communicated the owner wanted to see them himself. After viewing the month old rims, the owner formed the conclusion that they were "used", that the damage was pre-existing and that it was not caused by his employees. Strangely he then wrote, "the damage is extremely faint and minor". I wonder if he would feel the same if the wheels belonged to him and he had paid to have them removed. He formed this conclusion without seeing the rims before the work was performed. The abolutely insane part of this scenario is that the scratches are identical on both sets of rims. When pics of the damage are viewed side by side it is undeniable they were caused by the same tool/process/force. I am struggling to understand how he is willing to take responsibility for the identical damage done to one set, yet not the other. His words suggests he believes a certain level of damage is acceptable. Further, he insisted that the process of powder coating the new set was going to result in a better finish and he was happy to pay for that. In fact this never happened and they were instead simply spot repaired. Through this process I had to provide an alternate set of rims to be used while the others were sent away, and I spent 3 weeks waiting for the turn around (which was promised to be 1-2 weeks). During that time there was zero communication. Further, the owner never reached out to me to discuss the issue or see what my expectations were to make things right. Instead he had his manager text me his decision, and said I could call him if I wished. A good business operates by initiating tough conversations and reaching common ground through effective communication. This owner did neither of those things. Reach Tire's owner hid behind a claim of being a, "small business that stands behind what they do" without actually doing so. There is something wrong when a customer pays a business money, has their property damaged and is then made to feel they have done something wrong. As I said, take pictures before you allow this company to work on your vehicle. Shocking.

From the owner: Call today for an estimate 236-852-8473read more

Brenden is great ive always been able to rely on him & when it comes to finding parts in there yard…read moreyour aloud to look for yourself which is something i really enjoy ! They are my go to place

Brandon promised to do a very important towing job for us. We had to stay on top of him and keep…read morereaching out for updates. He then backed out the morning of the service and left us completely stranded. We also needed to retrieve our belongings out of our vehicle and he told us he would meet us at the yard. He then encouraged us to hop the fence and drag our suitcases over the fence because he did not feel like going to the yard to meet us. He put us in danger out of sheer laziness and complete lack of customer service. I highly discourage anyone from doing business with Brendan, he is completely unreliable, unprofessional, and screwed us over.

I had a bad experience here when I went to install my radiator the brackets were missing and when I…read morewent back they told me they couldn't find them so they would order new ones. 2 weeks later I was told they would courier them to me on the Friday they never arrived and when I called the answering service it asked for the first 3 letters of the last name of the person I wished to talk to as I had no idea of this! I couldn't even leave a message to see why I never got my radiator. I called monday they said they were going to send it to the Falkland store and I can pick it up there, this angered me as I was told they would ship it to me so after a few choice words I received it at my house that afternoon .

These guys provided the BEST experience I've ever had at a mechanic…read more I was driving into Kamloops off the highway and my truck had been making a weird noise and was getting progressively worse. Since I needed to keep heading north for another couple hours, I decided to get it looked at. I didn't spend too much time looking up reviews, just wanted to find a place nearby. I called Southgate and while they warned me they were closing soon and may not be able to repair anything, they said they'd at least take a look. I showed up, they asked a few questions, and then took the truck in while my girlfriend and I waited outside. About 20 mins later the guy called us back into the office where one of the mechanics explained that a rod connecting the A/C compressor to the engine had failed and was causing overheating and the noise. He said that if I had kept driving, the whole engine would have seized up! Amazing! These guys just saved me thousands of dollars and being stranded for days. They disconnected the compressor and removed the plate and now, while the AC wouldn't work, the engine was safe to drive. When I asked how much I owed them, they politely waived me off. "No charge" they said. I tried to insist, but it was no use. Have you ever heard of such a thing?! These guys are not only pros, they're damn honest and community minded. I live down in Vancouver so can't throw much business their way, but if you live around Kamloops, choose Southgate and support a business who cares about people and goes above and beyond -- even when they don't need to. Five stars is not nearly enough.

Got a flat, they got me in first thing in the morning, excellent customer service, these guys are…read moreawesome, go see them! Would definitely recommend

Horrible service, spent tons of money with them, one day they called and said we are not making…read moreenough money off of you and we are ok with losing your business, probably the silliest thing I have ever heard!!!

Incredibly slow!!! several times I have called because somebody's been parked in my reserved…read moreparking spot and after waiting sometimes three or four hours for the tow truck company to come, the person has already left.

My dog locked me out of my car as I was walking my other dog to the animal hospital's door. Mario's…read moreprovides excellent service! They were quick to respond. The driver Luke was friendly and professional. Not only did he provide exceptional service, but also provided a random act of kindness to a girl having a really bad day!!! I highly recommend Mario's and if I'm ever in need of towing services they will be the first company I call!!