Went In for a oil change. went from 104$ to 170 For an air filter... service it self was horrible…read more The supervisor wouldnt let the technician do his job, instead was yelling at him to "To do the laundry" never was greeted no courtesies were done. When calling to ask what why the price change and behaviour of employees I was talked over and interrupted when trying to explain my issue, never actually got to full explain my issue Before i was hung up on. sorry you're 1 star on Yelp, not google.

Went to Mr. Lube May 27 for a quick oil change as I was going on a road trip. Went in knowing full…read morewell they will try to upsell on anything and everything...I know to always politely decline the added services. First I must say that he tried to sell me a flush because my dirty oil was black, I politely declined and wanted to say my oil is black yes because it is dirty and that is why I am here getting it changed but I felt it was not necessary to bring that up to him. The attendant pulled out my air filter and said it was dirty and did I want him to change it. Now I figured I could buy an air filter from Lordco for around $20 but I figured how much can the mark-up be so why not I said no to all the other upsells...well guess what they charged me $60 for a air filter. So all said and done my oil change turned into just over $200. I am more pissed at myself for saying yes to anything they were selling including a full synthetic oil, when then saying come back after 3000km is synthetic not supposed to last longer...a lot longer. Regardless for their need for greed I will not support them ever again and I will have to learn to say no at future oil change businesses. Highly do not recommend or learn to say NO for all and any upsells.

We were on a road trip to Alberta and as we were driving through Kamloops, we heard a loud weird…read morefan noise under the car. We saw that it looks like it was a partially detached splash guard. We suspect it may have been loose due to a recent oil change I had back home in Victoria. We went to a different automotive store first but we were turned away and so we went to Jiffy Lube. We explained our problem to mechanic Ryan and he quickly helped us and zip tied what needed to be secured. He was friendly and efficient. If I could give more than 5 stars I would! :) Thanks again!

Both times I have been to this location I have been satisfied with the quick and efficient service…read more Thank you!

Be Aware. Take pictures of your wheels before you allow work to be done…read more Reach Tire's ownership is not putting the customer first. I had a horrible experience with this business. I went to them to have a new set of wheels installed and the month old wheels on the vehicle removed. After the service both sets of wheels showed damage in the form of scratches around the perimiter of the wheels. The brand new wheels were also covered in sealant, grease and grime. It appeared there was little care and effort applied to the work. The manager and customer service representative were apologetic and very accomodating. This business is lucky to have Andy and Mal. After sending pictures to the manager, he committed to repairing the brand new set and possibly buying the month old set off of me - he communicated the owner wanted to see them himself. After viewing the month old rims, the owner formed the conclusion that they were "used", that the damage was pre-existing and that it was not caused by his employees. Strangely he then wrote, "the damage is extremely faint and minor". I wonder if he would feel the same if the wheels belonged to him and he had paid to have them removed. He formed this conclusion without seeing the rims before the work was performed. The abolutely insane part of this scenario is that the scratches are identical on both sets of rims. When pics of the damage are viewed side by side it is undeniable they were caused by the same tool/process/force. I am struggling to understand how he is willing to take responsibility for the identical damage done to one set, yet not the other. His words suggests he believes a certain level of damage is acceptable. Further, he insisted that the process of powder coating the new set was going to result in a better finish and he was happy to pay for that. In fact this never happened and they were instead simply spot repaired. Through this process I had to provide an alternate set of rims to be used while the others were sent away, and I spent 3 weeks waiting for the turn around (which was promised to be 1-2 weeks). During that time there was zero communication. Further, the owner never reached out to me to discuss the issue or see what my expectations were to make things right. Instead he had his manager text me his decision, and said I could call him if I wished. A good business operates by initiating tough conversations and reaching common ground through effective communication. This owner did neither of those things. Reach Tire's owner hid behind a claim of being a, "small business that stands behind what they do" without actually doing so. There is something wrong when a customer pays a business money, has their property damaged and is then made to feel they have done something wrong. As I said, take pictures before you allow this company to work on your vehicle. Shocking.

From the owner: Call today for an estimate 236-852-8473read more

I brought my 2019 Toyota C-HR in for engine oil service at 94,000 km. I was told a transmission…read moreservice was recommended by my car's manufacturer and that the shop used OEM-spec fluid (stated on their website). I later found out the fluid used did not meet Toyota's specifications, and Toyota confirmed this service was not required and my transmission was factory sealed. Additionally, they did not follow Toyota servicing protocol in the service manual, specifically in temperature monitoring which virtually inevitably results in the transmission being overfilled as the car runs and the fluid expands. 8 days after servicing, my transmission failed catastrophically on a busy highway going 120 kms/hr, and metal was found in the fluid. The manager states that they follow all manufacturer recommendations, but that is directly contradicted by information I have from Toyota itself. I've tried contacting the manager multiple times for resolution regarding these deceptive business practices and catastrophic damages, but have received no follow-up. I'm now pursuing the matter in small claims court. Disappointed by the lack of accountability.

Went to go wash twice and both times there was no soap on the manual wand wash.I told the shop…read moreabout it they didn't care and my car was still dirty.

They were kind but, they did not check everything other oil change places check (tire pressure,…read morelights, etc) and they charged me $87.98 for a conventional oil change before tax!

Service was fantastic! We were approached right away with an approximate wait time and they were…read morevery clear about how much things would cost and what services they would be doing. No slimy, scammy vibes like most oil change places. The guys working there were all good, hard working kids. Go here over any other place in the area!

This oil shop ALMOST ruined my vehicle. I came in around…read moreJune last year because I realized I had been driving a lot since my last oil change. They did their thing and then told me my air filter cabin was cracked, insisted I should buy an air filter through them. I told the guy there's no point changing the filter until I get the cabin itself fixed. Well the next day my car starts leaking oil everywhere and they call me 3 times insisting I come back for the filter I never wanted. I ended up taking it to Kal tire and paying for another oil change, they tell me the pan plug was left half screwed on and it was leaking everywhere because it wasn't tightened properly. DO NOT TAKE YOUR CAR TO THESE PEOPLE

Amazing service, they had no issues with me bringing in an oil filter for them to use. No questions…read moreasked . Very friendly and knowledgeable staff. I found the price reasonable . Would definitely recommend having an oil change there.

Archie is the fucking man!!! Beat mechanic in the city…read morehands down! He tells ya how it is with no bullshit. Sometimes it sucks to hear but I rather hear it from a straight shooter then a crooked one. He has saved my butt more times then I can talk about as far as owning some real toilets of cars. Archie, if you are reading this I owe ya big time fella!

I have just moved to kamloops from calgary and was in need of a new mechanic. I tried several but…read moreonce I arrived at these gentleman's shop I was delighted. I needed new brakes and rotors for a 2006 honda civic, the work was done quickly and professionally. They have very competitive prices, and an incredibly curteous staff but what impressed me the most was their honesty. I will be sticking with this shop. Ryan Kamloops