We were on a road trip to Alberta and as we were driving through Kamloops, we heard a loud weird…read morefan noise under the car. We saw that it looks like it was a partially detached splash guard. We suspect it may have been loose due to a recent oil change I had back home in Victoria. We went to a different automotive store first but we were turned away and so we went to Jiffy Lube. We explained our problem to mechanic Ryan and he quickly helped us and zip tied what needed to be secured. He was friendly and efficient. If I could give more than 5 stars I would! :) Thanks again!

Both times I have been to this location I have been satisfied with the quick and efficient service…read more Thank you!

I brought my 2019 Toyota C-HR in for engine oil service at 94,000 km. I was told a transmission…read moreservice was recommended by my car's manufacturer and that the shop used OEM-spec fluid (stated on their website). I later found out the fluid used did not meet Toyota's specifications, and Toyota confirmed this service was not required and my transmission was factory sealed. Additionally, they did not follow Toyota servicing protocol in the service manual, specifically in temperature monitoring which virtually inevitably results in the transmission being overfilled as the car runs and the fluid expands. 8 days after servicing, my transmission failed catastrophically on a busy highway going 120 kms/hr, and metal was found in the fluid. The manager states that they follow all manufacturer recommendations, but that is directly contradicted by information I have from Toyota itself. I've tried contacting the manager multiple times for resolution regarding these deceptive business practices and catastrophic damages, but have received no follow-up. I'm now pursuing the matter in small claims court. Disappointed by the lack of accountability.

Went to go wash twice and both times there was no soap on the manual wand wash.I told the shop…read moreabout it they didn't care and my car was still dirty.

Be Aware. Take pictures of your wheels before you allow work to be done…read more Reach Tire's ownership is not putting the customer first. I had a horrible experience with this business. I went to them to have a new set of wheels installed and the month old wheels on the vehicle removed. After the service both sets of wheels showed damage in the form of scratches around the perimiter of the wheels. The brand new wheels were also covered in sealant, grease and grime. It appeared there was little care and effort applied to the work. The manager and customer service representative were apologetic and very accomodating. This business is lucky to have Andy and Mal. After sending pictures to the manager, he committed to repairing the brand new set and possibly buying the month old set off of me - he communicated the owner wanted to see them himself. After viewing the month old rims, the owner formed the conclusion that they were "used", that the damage was pre-existing and that it was not caused by his employees. Strangely he then wrote, "the damage is extremely faint and minor". I wonder if he would feel the same if the wheels belonged to him and he had paid to have them removed. He formed this conclusion without seeing the rims before the work was performed. The abolutely insane part of this scenario is that the scratches are identical on both sets of rims. When pics of the damage are viewed side by side it is undeniable they were caused by the same tool/process/force. I am struggling to understand how he is willing to take responsibility for the identical damage done to one set, yet not the other. His words suggests he believes a certain level of damage is acceptable. Further, he insisted that the process of powder coating the new set was going to result in a better finish and he was happy to pay for that. In fact this never happened and they were instead simply spot repaired. Through this process I had to provide an alternate set of rims to be used while the others were sent away, and I spent 3 weeks waiting for the turn around (which was promised to be 1-2 weeks). During that time there was zero communication. Further, the owner never reached out to me to discuss the issue or see what my expectations were to make things right. Instead he had his manager text me his decision, and said I could call him if I wished. A good business operates by initiating tough conversations and reaching common ground through effective communication. This owner did neither of those things. Reach Tire's owner hid behind a claim of being a, "small business that stands behind what they do" without actually doing so. There is something wrong when a customer pays a business money, has their property damaged and is then made to feel they have done something wrong. As I said, take pictures before you allow this company to work on your vehicle. Shocking.

From the owner: Call today for an estimate 236-852-8473read more

I brought my car in for a check engine light and an oil change. There were issues with the…read moreparts...no fault of City Centre at all...my engine seized. Keith went above and beyond to make everything right for me. I would recommend them to anyone and will continue to take any of my vehicles here. Thank you all for your commitment to great customer service!!!

My car dealership said I needed to replace my CX3 front disc plates (6mm), pads and calipers at a…read morecost of over $800. I obtained a second opinion from City Center Auto Service. They said the front brakes were fine and they didn't need to be serviced. City Center saved me from spending + $ for an unnecessary brake job; they charged a very nominal fee for removing , replacing and checking all 4 wheels. Honest, efficient, friendly service. Recommended to me by my numerous neighbors. I highly recommend too.

First class service all the way. My family and I all use Integra and have always left happy and…read moreimpressed. Fully recommended!

Just bought new winter tires. Service was excellent, great price. Staff helped me pick the right…read moretire for my needs. Highly recommend these guys!

Archie is the fucking man!!! Beat mechanic in the city…read morehands down! He tells ya how it is with no bullshit. Sometimes it sucks to hear but I rather hear it from a straight shooter then a crooked one. He has saved my butt more times then I can talk about as far as owning some real toilets of cars. Archie, if you are reading this I owe ya big time fella!

I have just moved to kamloops from calgary and was in need of a new mechanic. I tried several but…read moreonce I arrived at these gentleman's shop I was delighted. I needed new brakes and rotors for a 2006 honda civic, the work was done quickly and professionally. They have very competitive prices, and an incredibly curteous staff but what impressed me the most was their honesty. I will be sticking with this shop. Ryan Kamloops

A smaller shop but has that nice personal touch to it. Frank is very kind and was very helpful. I…read morehave taken a few of my vehicles to him and he has always been very honest. One of my cars looked like it had an exhaust leak but he informed me that it was another problem. He never charged me for inspections like some of the other shops and i know that he is always being fair with his prices and doesn't add other hidden costs. I would definately recommend him.

From the owner: 1st Stop Brake & Muffler Ltd is your source for routine automotive repairs in Kamloops. In addition…read moreto a lifetime guarantees on muffler and brake repairs, we also replace shocks and struts, perform oil changes and install custom dual exhaust. C.V. Axle service is also available. Contact us for information about a free inspection.