TLDR: The cookies are Fantastic!…read more Stopped in here after brunch at a nearby spot. I have heard via the internet that Sewell Sweets has the best chocolate chip cookies in Salem. Since the internet never lies, I had to verify for myself. I wasn't disappointed! Are they the best? I'll have to continue my research to say definitively. The cookies are fantastic! I will definitely be recommending Sewell when the discussion of cookies comes up, which it frequently does during conversations with me. Service was quick and helpful when we asked about a cookie that we didn't understand. The atmosphere is nothing to write home about but all I wanted was a cookie so no problems there. If you are looking for quality cookies or anything else to satisfy your sweet tooth, look no further. Well, stop here, enjoy your treat and continue your research, but you'll be back to Sewell Sweets.

Very disappointed with the service and way the support representative acted. This store and…read morefrozanation are playing games. When I asked key to restrooom for kids , she said that if the key is stolen for frozation, it is also stolen for us. I hate to write negative stuff about small business. However if you are operating a downtown store and can't give keys to access restroom for kids, you lack basic common sense and lost my business and all the recommendations I can provide. You guys use the restroom - don't you? Can you not provide it for customers ?

Such good service and amazing cake. We used them two years in a row for graduation party. This year…read moreI did grab several other treats. They have a huge variety every thing I tried was delicious.

The bakery is a must stop. The people the food and the ambience was excellent. Everything we were…read morelooking for.

I can't say enough good things about this bakery. I have a LOVE of crème brûlée donuts. They have a…read moregood one here. The glaze could be a little thicker but it's good as is. Our favorite things here are the fresh conchas. One day we lucked out and got warm conchas. Wow! The staff is always so nice. They've even made my crème brûlée donut when they were out. The ingredients are fresh and good quality. I have not had anything bad ever here. They even piped in fresh cream to some item as they are purchased. The Spinach feta bagel is stuffed and so delicious. I live the texture of the bagel. The bakery front is super cute and clean looking. They have 2 tables with chairs if you want to sit there and eat. I recommend getting here early. They sell out.

Hidden gem tucked away behind a Walgreens. Best scones I've ever had for this price. Everything is…read moresuper fresh, and they have a variety of doughnuts too. Not really dine-in bakery, but they do have coffee and tables for seating. Just saw they serve "giant doughnuts," so I'll be coming back in to get one soon!

Honestly I'm a bit appalled. When I tell you to thrill, I…read morehad to come into here to get macaroons .. I drove all the way across town. Macaroons were a solid 2.5/10 This may be probably the second or third biggest letdown of all time for me when it comes down to food . The macaroons taste quite literally like cardboard . Cardboard with a tad bit of flavor. They're extremely hard and stale, they're almost like chips . They look great, but they taste awful.. I mean, these are definitely the worst macros I've ever had in my life by a long shot. I mean, I literally bought some grocery store macaroons one time out of the box that I've been sitting there for God knows how long and they were at least five times better than these . I really hate leaving this review guys, maybe I caught you on the worst possible day, but however, today marks the worst I've ever had in my life and I most likely will not be back because I don't want to be let down again .

Everything I would ever want in a cannoli! Delicious pastries. Nice spot for a stroll. Really…read moreexcellent.

We are neighbors with Michelles shop and have gotten to know her employees over the years…read more Lindsey, one of her employees, does cake tastings in our "commons area" and sits at one of our wine tables. Today and earlier in the week she did a cake taste testing and it's hard not to listen in. She is absolutely so professional, knowledgeable and adorable when she's talking to her clients. It's nice to observe someone that you can tell enjoys her job and also does it well! Kudos to Michelle and her WHOLE staff! Traci

This was my first time walking in and it smelled wonderful. I looked in the show case and chose a…read moregluten free triple berry bar I believe it was. It was enough to last me two days. I ate every last crumb... dangerous, but delicious! Will be back to try more gluten free options. Sorry no full pictures I ate it all before I thought to leave a review. -Victoria Hart

Grand opening today and had the best strawberry rhubarb slice I've ever had. The crust is layered…read morelike pastry dough and the filling is the perfect balance between sweet and tart.

The peach blueberry was FANTASTIC! The crust was so flaky and soft that only needed a spoon to eat…read moreit. I'd have shared a picture but my family devoured it.

Delicious! Great service…read more Very clean I wish we would of bought one cake slice to Go Breakfast

I have been a loyal customer of this cake shop for the past three years, which is why I feel it's…read moreimportant to share some honest feedback. One of the biggest issues I've noticed is the inconsistency in portion sizes. For example, cake slices are often cut noticeably different sizes from one visit to the next. When customers are paying around $8 per slice, there should be consistency so everyone receives the same value. Investing in a cake slicer or portioning guide could help solve this issue. I also recently ordered a 6-inch birthday cake for my daughter, and when I received it, it appeared to be barely 5 inches. To the owner's credit, they did reach out to me, acknowledged the issue, and provided a gift card to make things right, which I genuinely appreciated. Good customer service means a lot, and I want to recognize them for addressing my concern. Unfortunately, the replacement cake I ended up purchasing was disappointing. Nobody in my family was particularly happy with it, and the quality just wasn't what we've come to expect. Over the last year especially, it seems like the quality and freshness of the cakes have become inconsistent. Sometimes they're excellent, and other times they taste stale or simply aren't very good. Customer service can also be hit or miss. I've had some positive interactions, but there have also been times when the service felt less than welcoming. I am not writing this review to tear down a local business. In fact, I continue to support them because I know what they're capable of when they're at their best. However, consistency is important. Consistent cake sizes, consistent quality, and consistent customer service would go a long way toward improving the overall experience. I hope this feedback is taken constructively because I'd love to see the shop return to the level of quality that made me a regular customer in the first place.

Absolutely adored this place! Food was great, and so many yummy options to choose from! Coffee was…read moretruly amazing as well. Service was excellent and the environment was very cozy. Will definitely be back!

Got in at 11am on a Thursday…read more Service was excellent - our party of three felt very well-taken care of! Water and coffee was constantly topped off. Smiles and laughter were abundant. We got in before the crowd (which quickly filled in after we sat down) and our food came out really quickly. I had the French toast meal (Aunt Kathy's) and the French toast was perfect. I asked for eggs over medium, which some places don't get right, and these were great. My cousin got the hotcakes and they were bigger than his head! He also got a blackberry vanilla Italian soda which he said was delicious. My brother killed the biscuit and gravy with chicken fried steak. We also took a cinnamon roll to go - I think it can feed a small village, it's so huge. Highly recommend this wonderful place to anyone looking for a hearty breakfast.