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    Cakes by Laura

    5.0 (2 reviews)

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    8 years ago

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    9 years ago

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    Sewell Sweets

    Sewell Sweets

    4.7
    (52 reviews)
    4.7 mi

    TLDR: The cookies are Fantastic!…read more Stopped in here after brunch at a nearby spot. I have heard via the internet that Sewell Sweets has the best chocolate chip cookies in Salem. Since the internet never lies, I had to verify for myself. I wasn't disappointed! Are they the best? I'll have to continue my research to say definitively. The cookies are fantastic! I will definitely be recommending Sewell when the discussion of cookies comes up, which it frequently does during conversations with me. Service was quick and helpful when we asked about a cookie that we didn't understand. The atmosphere is nothing to write home about but all I wanted was a cookie so no problems there. If you are looking for quality cookies or anything else to satisfy your sweet tooth, look no further. Well, stop here, enjoy your treat and continue your research, but you'll be back to Sewell Sweets.

    Very disappointed with the service and way the support representative acted. This store and…read morefrozanation are playing games. When I asked key to restrooom for kids , she said that if the key is stolen for frozation, it is also stolen for us. I hate to write negative stuff about small business. However if you are operating a downtown store and can't give keys to access restroom for kids, you lack basic common sense and lost my business and all the recommendations I can provide. You guys use the restroom - don't you? Can you not provide it for customers ?

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    Sewell Sweets
    Sewell Sweets
    Sewell Sweets

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    Jenuine Desserts

    Jenuine Desserts

    4.0
    (9 reviews)
    4.5 mi
    $$

    We had cupcakes by Jenuine Desserts and their coffee cart at our wedding. We appreciated them…read moreaccommodating a special request to use our own mismatched mugs, and guests loved the variety of menu options! The cupcakes had a heavy frosting-to-cake ratio and the frosting was very rich, which I personally prefer, although it might not be for everyone. I had a pumpkin spice latte cupcake and it was divine. Perfect amount of spices. And a great value to boot! Thank you for making our event so special.

    Jenuine Desserts is a cake and cupcake business, generally open for catering events. However, you…read moremight currently find Jen Adams' cupcakes for sale at Adam's Rib Smokehouse in Salem, Oregon. Walking inside Adam's, there was a female employee at the ordering counter. I closely examined her mannerisms, intentionally asking random questions to test her. Not a lot of smiling. A semi-disinterested look, with similar responses. I've seen worse, but I'd hardly call such demeanor acceptable for the front of the house. Adam's should be lucky I wasn't there to rate the staff. Four cupcakes were available from Jenuine Desserts on my visit to Adam's. Chocolate Peanut Butter sounded great, but seemed too heavy for me at the time. Toasted coconut sounded lovely, and the confetti cake with vanilla buttercream was basically screaming at me to pick it. So of course, I went with the last option: red velvet with a cream cheese buttercream frosting. After placing my order, the young female employee went to the back, even though four cupcakes were sitting under a glass dome at the ordering window. I couldn't gauge how long they had been under there, but I got there a bit past 11 in the morning. She brought back a red velvet cupcake in a plastic see-through container. Pink edible sprinkles caressed the top of the buttercream for a great color contrast. But alas, the container was cold. At that moment, I had negative thoughts that the cupcake was cold and not fresh, perhaps refrigerated. In other words, the actual cake would be heavy and dry. And I was correct. It pains me, because I'd think people would yearn for fluffy, room-temperature cupcakes. I can only assume I came at an unfortunate time when staff needed to make sure the older products were sold first. I'm happy that any red food coloring was kept to a minimum, because I've seen those solid red cupcakes that just make me fear a bit for my health. The cream cheese buttercream was well-prepared: smooth and not overly sweet. The buttercream appeared to go to the middle of the cupcake, doubling as a filling. I personally like filled cupcakes, so I felt that was a plus. The overall flavors were palate-pleasing. I'll award at least a small happy panda dance for such fine work. Jen should have other attractive creations available, depending on the season. I'd bet a good amount of money you'd see her at a Farmer's Market in the coming months. Such events are great ways to get your name out there without enduring ridiculously high business/startup costs. I'm unsure if cupcakes are made fresh each day. I'd consider making some for lunch and a few for dinner. Adjust the number of cupcakes made accordingly. It's probably understandable that even this is a tall task, assuming Jen has catering events and other online orders to take care of. The cupcake has promise, but the non-freshness of the product significantly destroyed the experience. I'd consider giving these cupcakes another try, and hopefully, I'll get a fresher cupcake next time.

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    Food truck
    Food truck
    Cookie sandwiches to go!
    Cookie sandwiches to go!
    Coffee bar

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    Coffee bar
    Gerry Frank's Konditorei

    Gerry Frank's Konditorei

    3.9
    (330 reviews)
    5.3 mi
    $$

    Delicious! Great service…read more Very clean I wish we would of bought one cake slice to Go Breakfast

    I have been a loyal customer of this cake shop for the past three years, which is why I feel it's…read moreimportant to share some honest feedback. One of the biggest issues I've noticed is the inconsistency in portion sizes. For example, cake slices are often cut noticeably different sizes from one visit to the next. When customers are paying around $8 per slice, there should be consistency so everyone receives the same value. Investing in a cake slicer or portioning guide could help solve this issue. I also recently ordered a 6-inch birthday cake for my daughter, and when I received it, it appeared to be barely 5 inches. To the owner's credit, they did reach out to me, acknowledged the issue, and provided a gift card to make things right, which I genuinely appreciated. Good customer service means a lot, and I want to recognize them for addressing my concern. Unfortunately, the replacement cake I ended up purchasing was disappointing. Nobody in my family was particularly happy with it, and the quality just wasn't what we've come to expect. Over the last year especially, it seems like the quality and freshness of the cakes have become inconsistent. Sometimes they're excellent, and other times they taste stale or simply aren't very good. Customer service can also be hit or miss. I've had some positive interactions, but there have also been times when the service felt less than welcoming. I am not writing this review to tear down a local business. In fact, I continue to support them because I know what they're capable of when they're at their best. However, consistency is important. Consistent cake sizes, consistent quality, and consistent customer service would go a long way toward improving the overall experience. I hope this feedback is taken constructively because I'd love to see the shop return to the level of quality that made me a regular customer in the first place.

    Photos
    Front counter
    Front counter
    Curry chicken salad
    Curry chicken salad
    Hot chocolate

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    Hot chocolate

    Cakes by Laura - customcakes - Updated August 2026

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