TLDR: The cookies are Fantastic!…read more Stopped in here after brunch at a nearby spot. I have heard via the internet that Sewell Sweets has the best chocolate chip cookies in Salem. Since the internet never lies, I had to verify for myself. I wasn't disappointed! Are they the best? I'll have to continue my research to say definitively. The cookies are fantastic! I will definitely be recommending Sewell when the discussion of cookies comes up, which it frequently does during conversations with me. Service was quick and helpful when we asked about a cookie that we didn't understand. The atmosphere is nothing to write home about but all I wanted was a cookie so no problems there. If you are looking for quality cookies or anything else to satisfy your sweet tooth, look no further. Well, stop here, enjoy your treat and continue your research, but you'll be back to Sewell Sweets.

My fiancé and I were looking for a bakery to make our wedding cake. We approached Sewell Sweets…read morewith excitement -- submitted an inquiry, made follow-up calls, sent emails, and confirmed directly with the owner before visiting. What followed was pure frustration. When we arrived, the employee had no idea about the cake box listed on the website and offered to call the owner when we raised the pricing discrepancy. While helping us, she was also audibly complaining about another customer, saying she "couldn't even wait 45 seconds." We ended up paying more than the advertised price and were only told after the fact that in-store pricing differs. All four cakes went in the trash. They were dry, stale, and one tasted so off that we couldn't take more than one bite. $48 for product that was completely inedible. When we called to report it, the employee showed no empathy, made no apology, and had a noticeable attitude. When the owner called back, I was calm and polite. I was hoping for basic acknowledgment, given we had planned to spend significantly more on a wedding cake there. Instead, he led with camera footage, misrepresented what I had said, declined my offer to return the cakes, and ended the call with nothing but silence and "I'll take it into consideration." Maybe it was an off day. These things happen, even at great businesses. But a great business apologizes, asks questions, and tries to make it right. None of that happened here. What makes this experience stand out isn't just one bad interaction -- it's the pattern. Unanswered emails. Misinformed staff. Inedible products. Dismissive phone calls. And then a same-day public response crafted to discredit rather than reflect. Do yourself a favor and find a bakery that actually values your business, your event, and basic human decency. Sewell Sweets is not it. --------------- UPDATE: The owner has replied to this review on Google, and while I have no interest in a public argument, several claims in that response are inaccurate and anyone reading deserves the full picture. We were not attempting a random walk-in tasting. An inquiry was submitted early-to-mid March, a follow-up call was made on March 18th, a follow-up email sent the same day, and we spoke to the owner on March 19th -- during which he confirmed he had seen our emails, that our date was available, and that he would be in touch. I told him we would be coming in the next day, exactly as his employee had instructed. We followed every step we were given. The owner did not apologize multiple times. He opened by citing camera footage -- for a quality complaint -- then told me I had claimed a cake was dropped on the floor, which I never said. I described the taste as "off" like he said, which is not an insult by any reasonable standard. There was a lot of silence and he just said "I'll take it into consideration." Twice. That was it. At no point during any of our interactions did we raise our voices, argue, or say anything disrespectful. We were nothing but polite. Also worth noting -- just because someone else didn't complain, doesn't mean our experience didn't happen. For someone who described an extremely busy service day, not a single positive review appears to have been posted that day, which goes to show not everyone shares their experience. In fact, this is only the 2nd negative review I have posted in my entire life and the only one that is food related. The owner claims he looked "carefully" into our experience -- yet by his own account, in just 25 minutes he managed to receive word from his employee about my call, conduct an internal review of the situation, review emails, confirm proper handling and quality of preparation, speak with three separate staff members about our interactions, and check camera footage -- and still had time to call me back. That is quite a thorough investigation for 25 minutes. Finally, it says a lot that a lengthy response was written the same day to dispute a customer's experience, yet an email sent over a week prior was never acknowledged and a call from days before went unreturned. ------

The most photogenic desserts, delicious wide assortment of treats, with options of fresh fruit…read moretoppings. Huge portions, and super reasonable prices that it doesn't feel like a splurge to treat myself.

Food truck. Great service, HUGE quantities and amazing taste, Mexican dessert! Nice eating area, a…read morebit cold the day we went and I didn't notice any heaters.

For a special holiday event, I stopped by to check out this sweet little spot. Everything in the…read moredisplay was beautiful and I chose the cannoli. The nice gentleman behind the counter asked if I would be eating them in the next few hours.....I didn't ask why, but said, yes, absolutely. The freshly filled canollis were the hit of the holiday event! I will definitely return!

Yes, the baked goods are awesome - but do try the grilled cheese sandwich with tomato soup! Artisan…read morebread, proper cheese, and the soup is amazing. Their coffee is great. Have lunch and take some pastries home.

Lovely lady! She was super friendly and let us taste all the icecream (sometimes twice) before…read moremaking a decision. My husband and I both got nondairy options. He got the one scoop chocolate oreo and I got a two scoop with pineapple coconut and strawberry basil. The icecream was sooooo fluffy and creamy. It made me very happy and my husband and I had a great time sitting outside enjoying our icecream. I would recommend this place to anyone! Don't let the Yelp reviews full of negative experiences stop you from at least trying this place.

Great place for VEGAN ice cream inside the fork forty food hall. Most their ice creams are…read moreegg-free, and half are also dairy-free, so many vegan options. Not many places have creamy vegan ice creams, using coconut milk. The girls are nice and offered lots of samples.

Had a lychee shaved ice and a scoop of ice cream. Portions are huge. We got the child scoops and…read morestill a lot of dessert. Outdoor seating.

We visited on a Saturday and they were having a private party inside, so we were unable to go in…read moreand check the place out. We still had a great experience! The service was quick, the prices were reasonable and it was delicious! We got shaved ice and dole whip! YUM

Yummy! I got to try the chocolate matcha, raspberry lemon, and maple donut holes. Yes I ate all 6…read morein one sitting isn't that just equivalent to one donut? Calories don't count when donuts are in the equation

I'd admired this place on Instagram forever and finally found myself in Salem, so this was our…read morefirst stop. It's on a cute street in the heart of downtown, just blocks from the riverfront. It's a small space with a couple of indoor tables and a few tables on the sidewalk. We were greeted warmly and given time to look over the menu and space to ask questions. We went with a dozen, 2 of each flavor, and a couple of drinks. We all really enjoyed the cinnamon sugar, which was served piping hot. My husband loved the maple. My favorites were the lemon poppyseed and the chocolate, which tasted a lot like a brownie. My daughter's favorite was the s'mores, you could definitely taste the marshmallow in the glaze. It's astonishing that these are vegan and gluten free! They were better than I expected, better than a "regular" one. My daughter got their strawberry matcha and declared it better than any she had in Japan. It had strawberry puree on the bottom and was dusted with strawberry on top. We also tried their seasonal latte, which was good! This will be a must visit anytime we are remotely near Salem and we would love to see them open a spot in Portland! Just putting that into the universe.

4 stars for ice cream but 5 stars for service! The gentleman working was so kind and walked us…read morethrough his favorites on the menu. We also saw him take a selfie with a group of giddy teens in there hanging out, which made me feel like this is a safe spot for the community. We asked for a pup cup to take to our dog and he was kind enough to invite us back and bring our pup next time. All in all, he seems like a great person.

Very small shop but its cozy! Outdoor seating available and with shade as well…read more Variety of smoothies but not a wide selection of ice creams. Ice cream is good though! Prices are fine, owners are kind.

We've been back to this place more than 10 times. And we've eaten lunch here and the food is…read moreamazing. It gets better and better. I don't get the champagne cake, but I'd like the other fruit cakes as well as tiramisu. The seasonal cake is especially good and strawberry is one of my favorite. Tiramisu, after school, birthday cake, German chocolate, old-fashioned chocolate, red velvet are my go to

We were celebrating my father- in-law's birthday and when we asked him about choosing a dessert he…read moreimmediately chose Konditorei. I was curious about the name of the place, so I looked up its history online. I learned that the bakery was founded by Gerry Frank and Barney Rogers, and that Konditorei (pronounced kone-de-tore-eye) is German for cake or pastry shop. The Konditorei first opened in 1982, originally offering gourmet cakes along with a small food menu. Over the years, the business has grown significantly. In addition to their cakes, cookies, cheesecakes, tortes, and pastries, they now offer a lunch menu from 10 a.m. to 4 p.m. This includes a quiche of the day, soup of the day, meat lasagna, as well as salads and sandwiches. While the location is now owned by others, it's clear they continue to carry on the tradition and spirit of the original bakery. All of the sweet items are displayed in large cases where you can browse and select exactly what you want. When we arrived, it wasn't very busy. A few tables were occupied, but we were able to walk right up to the counter to view the selection and place our order. We chose a variety of desserts, and everything was packaged neatly for us to take home. Later in the day, when we enjoyed our desserts together, we were all very impressed. It was a great way to celebrate a birthday, and the quality of the desserts definitely lived up to the reputation.

OMG!! Why have you not brought me here?? These donuts are divine!! To hell with chocolate for…read moreVday, Easter Bunny no candy from him, no flowers...BRING ME DONUTS!! These are incredible....best I've ever had!!

Delicious donuts, they gave me a free one too. Very kind employees and great service, definitely…read morecoming back soon. Best spot in Salem, love the vibes of the inside too. Excited to try some more donuts soon

Such a cool spot! I didn't realize that this building had two different sides to it, one more of a…read morecafé style. The other is more of a sit down restaurant style. We went for breakfast and got a delicious breakfast bowl. The service here was quick and friendly.

Make a reservation ahead of time. We did and were seated in the next room right away…read more You order by scanning the QR code The only hiccup was some of the items I wanted were not on the online menu like the gf cheddar date biscuit. We didn't want to stand in a long line to order so Shane came over to help us. He had us order something similar in the app and then told the coffee side and the kitchen our modifications. The food was amazing. I had the protein bowl with bacon but no egg as requested. They were kind enough to add double bacon. I also ordered avocado but they forgot it and were happy to add it later. Flavors were amazing. The Wenatchee toast was delicious along with the cheddar date gf biscuit. The dirty egg nog chai is fabulous and seasonal so get it before it's gone. You can also do grab and go and find seating in the main room. The food and heart of this place are 5 stars. Giving 4 stars today because of the ordering headache. Shane gets 1000 stars for all his help and patience. Also compliments to the chef. Great flavors!