We are neighbors with Michelles shop and have gotten to know her employees over the years…read more Lindsey, one of her employees, does cake tastings in our "commons area" and sits at one of our wine tables. Today and earlier in the week she did a cake taste testing and it's hard not to listen in. She is absolutely so professional, knowledgeable and adorable when she's talking to her clients. It's nice to observe someone that you can tell enjoys her job and also does it well! Kudos to Michelle and her WHOLE staff! Traci

My husband was in charge of the wedding cake and he picked this place. He ordered the cake and when…read morehe brought home the sample I was concerned. The sample of champagne cake with raspberry filling was pretty dry. My husband spoke with them and they he brought me another sample...it was amazing. Was thankful they eased my fears, our cake ended up tasting amazing. We received multiple compliments from our guests.

TLDR: The cookies are Fantastic!…read more Stopped in here after brunch at a nearby spot. I have heard via the internet that Sewell Sweets has the best chocolate chip cookies in Salem. Since the internet never lies, I had to verify for myself. I wasn't disappointed! Are they the best? I'll have to continue my research to say definitively. The cookies are fantastic! I will definitely be recommending Sewell when the discussion of cookies comes up, which it frequently does during conversations with me. Service was quick and helpful when we asked about a cookie that we didn't understand. The atmosphere is nothing to write home about but all I wanted was a cookie so no problems there. If you are looking for quality cookies or anything else to satisfy your sweet tooth, look no further. Well, stop here, enjoy your treat and continue your research, but you'll be back to Sewell Sweets.

My fiancé and I were looking for a bakery to make our wedding cake. We approached Sewell Sweets…read morewith excitement -- submitted an inquiry, made follow-up calls, sent emails, and confirmed directly with the owner before visiting. What followed was pure frustration. When we arrived, the employee had no idea about the cake box listed on the website and offered to call the owner when we raised the pricing discrepancy. While helping us, she was also audibly complaining about another customer, saying she "couldn't even wait 45 seconds." We ended up paying more than the advertised price and were only told after the fact that in-store pricing differs. All four cakes went in the trash. They were dry, stale, and one tasted so off that we couldn't take more than one bite. $48 for product that was completely inedible. When we called to report it, the employee showed no empathy, made no apology, and had a noticeable attitude. When the owner called back, I was calm and polite. I was hoping for basic acknowledgment, given we had planned to spend significantly more on a wedding cake there. Instead, he led with camera footage, misrepresented what I had said, declined my offer to return the cakes, and ended the call with nothing but silence and "I'll take it into consideration." Maybe it was an off day. These things happen, even at great businesses. But a great business apologizes, asks questions, and tries to make it right. None of that happened here. What makes this experience stand out isn't just one bad interaction -- it's the pattern. Unanswered emails. Misinformed staff. Inedible products. Dismissive phone calls. And then a same-day public response crafted to discredit rather than reflect. Do yourself a favor and find a bakery that actually values your business, your event, and basic human decency. Sewell Sweets is not it. --------------- UPDATE: The owner has replied to this review on Google, and while I have no interest in a public argument, several claims in that response are inaccurate and anyone reading deserves the full picture. We were not attempting a random walk-in tasting. An inquiry was submitted early-to-mid March, a follow-up call was made on March 18th, a follow-up email sent the same day, and we spoke to the owner on March 19th -- during which he confirmed he had seen our emails, that our date was available, and that he would be in touch. I told him we would be coming in the next day, exactly as his employee had instructed. We followed every step we were given. The owner did not apologize multiple times. He opened by citing camera footage -- for a quality complaint -- then told me I had claimed a cake was dropped on the floor, which I never said. I described the taste as "off" like he said, which is not an insult by any reasonable standard. There was a lot of silence and he just said "I'll take it into consideration." Twice. That was it. At no point during any of our interactions did we raise our voices, argue, or say anything disrespectful. We were nothing but polite. Also worth noting -- just because someone else didn't complain, doesn't mean our experience didn't happen. For someone who described an extremely busy service day, not a single positive review appears to have been posted that day, which goes to show not everyone shares their experience. In fact, this is only the 2nd negative review I have posted in my entire life and the only one that is food related. The owner claims he looked "carefully" into our experience -- yet by his own account, in just 25 minutes he managed to receive word from his employee about my call, conduct an internal review of the situation, review emails, confirm proper handling and quality of preparation, speak with three separate staff members about our interactions, and check camera footage -- and still had time to call me back. That is quite a thorough investigation for 25 minutes. Finally, it says a lot that a lengthy response was written the same day to dispute a customer's experience, yet an email sent over a week prior was never acknowledged and a call from days before went unreturned. ------

I ordered the sweetest cake, cupcakes and strawberries for a baby shower. Sherri assured me she…read morecould do it. I paid well over a month in advance, in full and made arrangement for pick up as I was coming in from out of state. How was it? I don't know, not only did Sherri fail to deliver, I didn't even get notification that there would be no cake. When I went to pick up the cake, cupcakes and strawberries there was no one at the shop. When I called I was hung up on, 3 times. Finally get an e-mail with an apology and promise of refund, but so far it's been a no show, like the cake. I do not recommend sweet couture. More than disappointed with customer service.

I still don't know how they pulled off such an amazing looking cake that also tasted so good…read more Sherry answered the phone when I called and couldn't have been more pleasant and helpful. I was 9 days out from my wedding when I called and beginning to panic. She completely put my mind at ease and answered every frantic question I had. Superb cake. Would never look anywhere else. Looked exactly like the photos from the website. I'm glad it's the cake I fed my wife on our wedding day.

We've been coming here for cupcakes over eight years. So soft and moist. Kids like the one with…read morefruit filling or vanilla. Prices have gone up since Covid but not astronomically so I still feel like these are affordable. I like vanilla and red velvet the best

I had a really great experience at this small cafe/bakery! All the staff I interacted with were…read morekind, helpful, and knowledgeable about their products. I ended up trying a BBQ pork kolache and Thai chicken salad. The kolache bun was great with a sweet and yeasty bread surrounding sweet and savory pork with barbecue sauce. I loved the salad - the flavor of the dressing was phenomenal. I also bought an iced chai with an added espresso shot - this was pretty standard but nothing to write home about. They also had a tiny cupcake as a sample when I came in which was a very fun surprise. Overall I don't have any complaints - I wasn't sure what the ambiance would be like but I would say this is more bakery/quick sit down then 'coffee shop' so while it had plenty of seating I probably wouldn't come here to work/read or hang out for a very extended length of time but would be perfect for a quick lunch, pick me up, or sweet treat :)

My now husband and I booked Laura to make our wedding cake for our wedding earlier this month. We…read moremet with Laura in her home in November to do a tasting and we knew we had to book her! She is so kind and accommodating, and we were able to try a lot of her cake flavors - which are absolutely DELICIOUS. Laura worked with us to make exactly what we wanted, and she delivered the cake all the way out to the coast on the day of our wedding. It looked so amazing and our guests raved about how delicious the cake was. I will definitely be utilizing Laura's services again in the future when I need a special occasion cake!

I hired Laura early on in my wedding planning process and changed my mind throughout the process a…read morecouple times. Laura was always willing to work with me and help me fine tune my vision. Her cake was so moist and flavorful, we got so many compliments on how tasty it was and people even wanted to take it home themselves!

Made a great cake for our gender reveal! I'll definitely be calling them again :)…read more I loved working with Nicole!

Got an Amazing Lemon Keto Cheesecake from here! You couldn't even tell it wasn't a regular one!!!…read moreDelicious! Will definitely order again!

Couldn't find it. The address completely mislead me to a bridge?? There was no phone number listed…read moreeither so couldn't call. Was looking forward to it so much since I love macarons.

From the owner: Our homemade confections are baked fresh in small batches throughout the day, and are handcrafted…read morefrom the finest ingredients. All of our decorations are designed and drawn by hand.

The fruta picada was really good. my coworker and i stopped by on our lunch for a quick snack…read morebreak. i opted out of getting chamoy on my fruit and asked for Valentina instead. I can't wait to see the place busy! the girl working the counter was sweet and helped us out pretty quick. I loved the painted mural and what i didn't show was the 2 Mirrors on the right side of the wall- it's a super cute addition to the place. Can't wait to come on my lunch break again. thank you!

We got a custom German chocolate cake made for our wedding by Mimi's Cupcakery. It tasted…read moreabsolutely amazing!!! Also, the owner was very friendly and professional. She was also very accommodating for an (soy) allergy request. I can't stress enough how delicious this cake was! The presentation was beautiful as well. It was the cherry on top to our wedding. I'm a little late to send my review in, but they definitely deserve it

Super cute interior. Great for social media posting. They had a wide variety of cupcakes to choose…read morefrom as well as coffee with any flavor you could think of. The cashier was the owner's daughter and very pleasant. We got a Reese's cupcake and the double chocolate. Only reason there isn't a picture of the peanut butter cupcake is because it was too delicious and I forgot to take a pic. I highly recommend!