As great as the customer service is here they really need more employees. It's gotta be frustrating…read morebecause the lines are so long and sometimes there is only one person working. It's frustrating on both ends. Good part is the employees are very polite and efficient.

Westside Station would likely be a three for me were it not a USPS. Given how low our expectations…read moreare for these, though, I have to say I'm a fan. A couple of quibbles: first, the copy/fax machine is incomprehensible, a complete mystery of nature. I was trying to fax an insurance document and gave up after 15 minutes of cursing and inexplicable error messages; second, you will get panhandled on the way in and out. WSPO is in one of the rougher sections of Grant St., and the post office is one of the few places people still seem to bring cash, so there you go. That said, having a post office a few blocks away (we have a locked door on the street, so our carrier wisely will not leave packages) is hugely convenient, there's seldom a long line, there's usually parking, and the employees are gruff, helpful, and funny in a perfectly Grant Street kind of way. They're even working with us to get our carrier a key so we don't always have to pick things up.

This is a busy post office! It's HUGE! It takes up 1/2 block. Inside was swarming with customers!…read moreIt was tidy, well stocked and had a greeting card kiosk. This P.O. serves a large population of the Westside of Buffalo! The customer service was pretty fast, I bought several postcard stamps! Go here to drop off your bills! And Go Bills!

BY FAR THE WORST POST OFFICE TO DEAL WITH! the workers are beyond rude and give constant wrong…read moreinfo. The post master is a very nasty person and they NEVER answer the phone! I just called them 15 times in a row and NO ANSWER AT ALL! then the phone starts ringing busy after two mins of listening to the ring tone. Something needs to be done here, its constantly like this!

Came on my lunch break around noon. Service was fast and friendly. One or two people ahead of me…read morebut they finished while I was filling out the address label on my package.

Been trying to reach them for a damn week and they never answer their phone . Why list a number if…read moreyou don't answer it ?

I'm here fairly often. Manhattan street location is closer to my house, but I come up this way…read morefairly often, and the parking here is easy. But the lines can be very long, and it doesn't always move quickly. So there's that. Sometimes if the line is too long I simply turn around and come another time. But, when you do make it to the counter the employees are nice and focused on you. Update 116 2021

This is the main post office I go to. It's 2nd best out of…read morethe 3-4 that I hit up some times. This location (Hertel Avenue) is usually very slow. The employees work as if there's no one in back of the customer,even though the line is almost to the door. Sometimes you'll get a really nice worker who really helps you out & tries to give you advice on how to send something the cheapest way,the fastest way & figure help you out totals of a package,when figuring out how much everything is worth inside the box you're shipping. Others are just rude af ,and make u reopen things,go through it,take crap out & they are just simply bastards. The guy I had today was straight out of "Woodstock" ,listening to some whacky music that does not suit a post office at all. He acted like he was on acid,or just as high as a kite. I felt uncomfortable & all I was doing was buying 2 books of stamps. Lol But,I do have to say,I love the way they have such a huge selection of stamps and all different things from shipping box sizes,to cards,labels,etc.... Such cute stuff.

Ahhh. Another Post Office. I've been here a bunch of times over the past year. It's not my…read moreprimary PO, not close to my usual travel routes, however they often seem to have what I'm looking for. My first time here was as a "referral" from another locations employee when I was looking for a recently released stamp. Same with every visit since. And with one exception they had what I was looking for. They are not the Buffalo philatelic PO or the main PO in town but they do seem to have the recent releases. This location has good and easy parking, however the entrance is one side and exit the other, just like the one on Hertel. Easy if you know it, but not as easy of you don't know. So be aware if it's your first visit.

A larger post office with a parking lot -- open through the lunch break. It gets a shout out for a…read moresuper friendly employee yesterday who saved me over $10 when I was scrambling to mail some documents out overnight express. He remarked that the envelope I chose was $10 more than if I chose another Express envelope, which was even more sturdy than the one I have. He let me discard the envelope I chose (which I already sealed) and replace everything in a new envelope, thereby saving me over $10. This is the kind of service that shows the person behind the counter actually cares and got me to tell my friends 'bout it. Bravo USPS guy!

Had he the worst post office! It always under staffed. The staff they do have are miserable. Always…read morelow on stock items. Unfortunately when I went in last week I actually had to leave and go else where. The one person working the desk was disabled and unable to communicate. I was unable to understand her and get any questions answered. No disrespect to her, but working the desk where questions may need to be answered is not the right position.

I really wish there was a way that if you're just picking up, your experience could be expedited…read more Standing in line waiting for people to individually stamp their box full of cards is insane especially during the holidays. There should be a separate line for pickup only to make life just a little bit easier. I understand workers are being overworked but there's gotta be a way to make it easier for everyone somehow.