Thank you so so much Victor (Service Director) for your prompt assistance in fixing our refrigerator issue when we stopped by during a road-trip this past Monday. We were literally in the middle of a much needed getaway and thought we would again be without a working refrigerator in our new trailer, but NO, Venus from the service counter was wonderful and quickly called Victor who grabbed some tools and got our issue solved and we got back on the road right away. Thank you Victor&Venus for taking care of our situation so fast. D&D read more

A mutely terrible customer service. The RV has been in the shop for 96 or the first 100 days we've owned the RV. Absolutely terrible communicators, they do the bare minimum to get the RV approved by the owner. Don't buy and RV from them and do not get a warranty from them or take you vehicle to them. read more

My wife and I wanted to check out some RVs, see what's new. We have one now and may want a newer, smaller solution. Upon arriving we were stopped from going to the lot without an "escort." I could feel "here comes the high pressure sales" from that instant. I told the sales guy who showed up quickly: (1) we just wanted to look (2) we currently have a great 5th wheel but it's 24 years old (3) and that I hate sales people - particularly when I am undecided.. Unfazed, he took our names and proceeded to shadow us and ask questions as we walked out of the building. After about 5 minutes of no privacy with this "chaperone's" intrusive questioning we just had to leave. This was literally the worst experience ever. I still have a bad taste in my mouth and feel aggravated and disrespected 5 hours later. Not listening/hearing your potential customer is NOT how to develop good rapport - important to generating a sale. In fact it's a complete turn off. That was the last time I'll set foot on that property. I hate to think how they treat a customer after the contract is signed. Camping World Vacaville has demonstrated it is not a customer focused business and is not worthy of my time or money. read more

So sad to say that the shelves are mostly empty. We had a list of things we really needed and they did not have anything on our list.

We went in there to look for a specific plug, we found it and was blown away by the cost, double of what we have found online. We then wanted to just look at what they had in new trailers. Wasn't looking to buy, but who knows, didn't want to waste anyone's time, just wanted to look. When we asked how to get to the RV area we were told we could not. No reason other then we needed a salesperson. I tried to explain to them we didn't want one, just wanted to look. No was their response. They sent a salesman out and we told him we just wanted to look. No- was the response, no reason was given just no. Then he asked us to follow him into his office. I told him we were not here to waste his time and only wanted to look around. No-was the response again. The this guy Robert I think his name was, completely ignored me and started talking to my husband. I asked him if he made it a habit to ignore the person who was talking to him. He still would not answer me. All they wanted was our info, we said no, and told them they lost a customer and who knows we might have purchased today. Customer service goes a long way when you actually give the customer a reasonable answer as to why we couldn't just look around. The lack of customer service was horrible. I will never shop there ever again. read more

After my multiple unpleasant experiences at this Camping World location over the years I have come to dislike Camping World rather strongly. 1) Sales person I dealt with on RV lot was very rude. His specific comment that I found to be rude was, "Why don't you come back when you are serious." Oh, I was serious we purchased an RV the next day from a dealership in Davis, CA. 2) While I was returning an item in store the clerk was very rude and yelled at me. 3) Called to inquire about an RV wash, person over the phone was rather rude and it was a month out for an appointment to have RV washed. Pointless!!! I will never return to this location to shop for anything RV related again. Anything I need is available on Amazon anyway and usually for a much better price. read more

We bought our first RV here and everyone was wonderful Jason Freedy our salesman was awesome he helped with no pressure ! Renee in finance was a kick! thank you all Kelly & Ron read more

I should read Yelp review before purchased RV. I purchased New 2022 Thor Motor Coach Freedom 24HE ELITE on May 21th 2021. The brand new Rv came with Chassis warranty and Manufacturer's terms. Before I purchased, I was told by F&I Manager Renee Reeves, that there is no any warranty covered new RV motor home, so she sold me 3 different warranty from Camping World. 1) Good Sam Extended Service Plan ($6987); 2) Motorhome Gap Protection -Safeguard Gap ($1495) 3) RV Appearance Protection Exterior &Interior --METROTECH ($2698) Total amount: $11180 I don't want to pay duplicate warranty and request refund , called & Email everyday，did not get any response. I am a first time buyer had bad experience. read more

Two days ago, the stairs on my Fleetwood Bounder quit working. I am almost 73 years old and for me to climb up into my motorhome is really tuff. I need those stairs. Anyway, I stopped at Camping World in Vacaville on the off chance that I could get someone to see if they could be fixed. Victor at the service desk said that he would get someone to come out and take a look. He sent this nice man named Nick. He could have said sorry lady. Make an appt. for some time next week. But he didn't. He tried all sorts of stuff, but nothing was working. After about 5 trips back into the shop, he finally said Well, let's see. Sure enough those stairs came down as if from heaven! When I went in to see how much I owed them, Victor said it's on us. These people were kind to me and for that I am so grateful. read more

If there was a way to give zero stars I would. While looking for an RV the sales guy shows us one where the number is all a mess and clearly had an accident. He stated they would fix it and the buyer would never know! I calmly asked if that happens often he said oh yeah it's fine we just fix em up. He was clearly very comfortable with us and went on to tell us about two employees that work there have sex in some of the new trailers and motor homes it's a thrill I guess he said in trying to not get caught. He said "Chis" is just like that with the ladies as he laughed. After this shocking and unprofessional interaction we went through the store those employees were actually very helpful. Buyer beware I would run not walk from buying an RV At this location. Again the employees in the store area are much better read more

I had some issues with my new trailer that I bought a couple of months ago. Victor, Service Director, did an amazing job with communication, customer service, and follow through! Service technician Nick did a great job with the issues we had and gave us additional advice and service to things we were unaware about with owning a new travel trailer. I will continue to utilize Camping World's expertise and experience! Thank you again! read more

Camping World - Vacaville - 2022 Mallard - RV Dealers Near Me - Vacaville, California

Like many others, the experience we had was horrible. Not to say that the sales staff wasn't efficient and knowledgeable enough, but as soon as the sales side gets started - BAIT AND SWITCH...all...day...long. I think it took a total of 3 visits and as many follow-ups to complete our purchase, STILL in need of repairs, which just left us feeling yucky. Certainly NOT the way you want to leave any business - let alone one that you're spending thousands of dollars at!?! If you can find another comparable sales place, DO! Unfortunately, if you are looking for inventory and proximity, they are the only shop in town. read more

I should have read the reviews Before bringing my RV here, they kept my RV for four months didn't work on anything that I ask him to work on and it took another two months to get it back. I have been waiting an hour to pick it up today and no one knows where it is. So disappointing because you would figure that camping world would make your camping life are only in a trailer in RV easier, but they do not. Service department dropped the ball on our RV. Definitely won't be shopping here nor bringing my RV back. If I could give him no stars I would really really disappointed and "Ken was our service technician". Jim & Jesus Rubio A. read more

An amazing place to come and buy a camper! Highly recommend to anyone looking to buy an RV!!!! Salespeople are very helpful and not too pushy. read more

I've never write a review and complain about a company but this time I will , hopefully this review I'm able to save someone from headache and stressed. Camping World Vacaville is not place to buy an RV , bought my New RV couple months ago and was delivered , 2 weeks later I finally able to install electricity and at that moment everything works except water heater and the Fridge was acting up. Called Chris B. The sales representative Who by the way was very nice during the sale but after that no help at all, All Chris says is I can't do anything , Even the Manager ( Mr Dennis ) we emailed but no answer at all , So I was told to call online tech and they guide me to inspect and crawl under the electrical compartment and check every fuses but not able to fix the water heater and fridge , I called their service department to set up appointment May 17 for June 3 and they never showed up talked to Savannah and she says she will get back with me but never did , left her a message twice and another service lady left her a message for me still no call from savanna , June 12 still no call from them I just need for them to fix this brand new RV Pls. Joseph Anicete read more

We purchased our RV at Camping World in July 2022. After taking camping once, we discovered some manufacturing problems that needed to be fixed. We scheduled an appointment and took our RV into Camping World on December 6th. We still do not have our RV back -- more than 6 months later. We first contacted the service department and got the run around. Then we called the GM who said he would get to the root of the problem and call us back -- he has not. We also contacted Camping World Corporate who said they would resolve the issue...they did not and we have still got the run around form Camping World -- The technician Andrew and the supervisor Brad are the worse. We discovered that they had our RV for two months before they even ordered the parts! This is the worse RV repair business and customer service. DO NOT TAKE YOUR RV HERE UNLESS YOU WANT IT STORED FOR MORE THAN 6 MONTHES! Who knows we may not get it back for months more. I wish I could give them lower than a 1 star. read more

The people that work at camping world are rude. My husband was talking to someone in service about an issue we were having. She lied to us about being a manager and lied about a mobile repair service wouldn't be able to diagnose an air conditioner problem properly. It had to be brought into camping world. The only good person we dealt with there was our salesman Rod! I will never buy anything from them! I will buy from Amazon! read more

There was a bunch online that we wanted to see supposedly they were all sold by the time we got there even though we had an appointment to see them they didn't let us know that they were sold and we drove an hour out and had nothing under $25,000 even though their website shows quite a few of them under $25,000... They just try to bate you to spend more. Don't forget always check the roof for wholes and make sure it's well sealed. read more

Drove sixty miles to not get anyone to acknowledge me. I wanted to get several items repaired and replaced but after fifteen minutes at the service desk I simply couldn't get anyone to help me. Lots of employees standing around but they just said there was only one person working service but I never saw them. Even the couple in front of me who actually had an appointment had to give up. Not sure how they can stay in business. I won't go back there. read more

Although my purchasing experience with Jake was above and beyond, everything since has been nothing but problems. I picked up my almost $100,000.00 trailer the first weekend in October. I am StILL waiting for issues to be fixed. I notified them that my slideouts were leaking. I now have a horrible smell in my trailer from moisture and mold. I still don't even have keys to my sliding door. Their workers were supposed to have fixed the leaks months ago but instead they forcefully jammed a key in my lock and broke it off, banged a ladder against my trailer, broke my kitchen sink along with a gouge in the flooring among other things and I have picture and videos to prove it. My DIL was breastfeeding my 4 week old grandson on the sofa bed (first time using it) and it collapsed causing her to fall into the couch with the baby. Do yourself a favor and check out www.victimsofmarcuslemonis.com before you decide to purchase a trailer from here. These are real people just like you and me who have had nothing but problems. BTW.... don't bother reaching out to Marcus Lemonis's office, his motto means nothing once he has your money read more

How about someone at camping world actually work for once find my information and reach out to me instead of me reaching out for the hundredth and one time. It won't happen just like if I send in my info yet again no one is going to follow up so why waste more time then I already have. read more

I'm very impressed with the level of customer service here. I'm so glad we stopped here. They helped us out as we are new to RV life. Dan in service was great, he's super informative! And Lance at the front register was so kind! read more

Not a great experience. Staff structure is set up so there isn't any accountability. I've been to shady used car lots that were more honest. Don't give them your contact information, you will regret it. Literally going to buy an RV 75 miles away just to avoid giving this place any of my money. High pressure tactics, questionable integrity and spiteful. Bronson and Sheldon seem to get their kicks off filling up potential customers voicemails with five messages a week. Best RV beats their prices and where I would go shopping in my own opinion. Buyer beware!! read more

Filled out paperwork and put down a $1k deposit back in January, it's now March and we are still WAITING!!!! When we signed the paperwork they made it sound like they could get one from another dealer so we figured it would get over to Vacaville in a week or two! Nope it's been almost two months! Super frustrating since the same trailer is in Turlock for cheaper and in stock but we loved our sales rep here and figured we could wait a little. I'm thinking of pulling my deposit soon! My advice, don't buy here unless it's in stock!!! read more

0 stars... Stay away from this place! Terrible customer service, extremely expensive for goods and services. Took 3 mos to get a service appointment, then had to wait another 2 mos while it was being serviced. After no call, I finally made a call to check the status and was told they couldn't find the ticket. Finally went to pick up my trailer to find it in worse condition than when I dropped it off. Dirty, batteries dead, water heater door latch broke (which they tried to charge me for) and open, missing junction box plate, battery locks unlocked and hanging from the cable, and not all of the service paid for was completed. I got in touch with a "conflict resolutionist" but have not heard from herein 3 weeks, no conflicts have been resolved. Stay away! read more

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Completely overwhelmed with gratitude over the experience we just had at Camping World! Our sales person was such a pleasure to work with.. he helped us get the trailer of our dreams! RW -you are amazing! Thank you so much for guiding us through the process and for making it happen! We are so thankful. And Renee...so friendly and upfront to help finish the financing. I can't say enough great things about the both of you and how comforting it was to make this purchase! We are blessed to be in the Camping World Family! Looking forward to a lifetime relationship! *Evacuation Safety plan is now in place along with a Recreational Vehicle to take fun trips in. read more

Camping World - Vacaville - RV Dealers Near Me - Vacaville, California

I'd much prefer a different type of sales model but they had what I wanted when no one else did. We shall see if it was a good purchase.

Catrina James at the service center was extremely helpful with servicing our Thor Freedom Traveler A32 motorhome which we bought brand new from a different Camping World. The motorhome had 17+ issues with it that Catrina help us solve. A+++ read more

I bought a new 2023 trailer Coleman last year and paid over 45000 dollars and have still not been able to get the back up camera to work and now it's over a year old so the warranty does not cover it anymore I just warn people buying from Camping World that the options that are on the RV like the Gateway WI FI are not included or the tire pressure monitoring system or the back up camera you would think spending that kind of money that all of the toys would be included not to mention it's been in there shop twice now buyers beware read more

I do not know how they are still in business. We have had nothing but headaches from both service and finance. They are probably the worst company we have ever worked with in our entire life. They make promises and then never deliver on their promise. The warranty is a joke. We paid almost $10,000 for a warranty and it has covered nothing. The service department has had our rig for months and they did nothing. They told us they were waiting for warranty to approve the items but in reality I don't think they ever made the call to the warranty department. Service allegedly fixed a leak for us and then when it rained again, the leak was deemed to have not been fixed. It is now our problem because they didn't fix it correctly in the first place. I placed a call to the service manager several times, and never heard anything back. They are terrible. read more

Visited Camping World Vacaville today, 06.19.20. Greatly dismayed by so many of their employees not wearing masks. Probably 50%, including the two women who greeted me at the front doors. They really, really don't care about the health and safety of their customers. Not going back! 06.20.20 Update No you were not in compliance with State guidance. Face masks are required in public indoor spaces. Another example of not caring read more

We purchased a 2023 E-Pro FD from Camping World and picked it up 01/27/24. I am writing a review because there was an outstanding employee who I feel exemplified the professionalism that a business would want to represent their standards and values. Gabriel works in the service area, and we had no doubt of his integrity, knowledge and ability to address our needs. read more

I wish I could give zero stars. I've driven 60 miles to pick up an item I was assured (on the same day) was in stock, only to be told when I arrived that they don't have it. I brought my new (July 2020) RV in for warranty service and was told the heater (which has never worked) would be repaired in FIVE days. I waited for a phone call that never came. After SIX days, I called Camping World and was told they hadn't even LOOKED at my RV, let alone repaired it. These people are completely useless. Do not buy anything from them. read more

The sales department was good. Got us in our trailer and on our way. The quality of the trailer and the warranty service were non existent. The front desk person was incredibility rude. We spoke with the service department about this and was assured the message would be relayed to the manager. Don't know the outcome as no one at this location seems to know how to pick up the phone and update their customers on where or what is going on with your coach. We ended up calling their "If you're not happy, we're not happy number" and got one (1) phone call after that. The two is only because the sales people were nice. read more

An appointment just to get an estimate took two months for an open date. Took it in for my appointment on August 18 and it is now September 15, and still no estimate has been done. I was told it would take about a week (for the estimate, not the actual work) and it's been almost a month. Service never answers the phone and it just rings back to the receptionist. Several times I have been promised a return call and no one has called me back. Everyone is very polite and nice, just nothing gets done. Very very poor follow through and customer service. Don't waste your time. So...I am standing in Camping World as I write this to finally pick up my RV. I'm looking at I wrote back on September 15 and wanted to proved an update. Today is December 16 and it ultimately took over a month to get an estimate and 3 months for them to complete them. The repairs consisted of replacing to trim pieces, adjusting the door that didnt close smoothly, replacing the TV antennae, and tapping an extra line into the propane tank for a portable grill. That's all. Repairs were done properly and going over the unit and handling the transaction went smooth Like a bad relationship you keep going back to thinking it will get better, I've continued to shop there for small orders. The wait times both on the phone, and at the counter are terrible. Can't blame it on COVID because they were like this before COVID and have never improved. Staff are friendly and helpful, so this is a management issue. The store is poorly staffed and managed and that is the GMs responsibility. Today's endless hold for the Parts Department after repeated attempts is the last time for me until this place gets a new GM and things turn around. I can drive to some place else with all the time this place has wasted for me. read more

Came to camping world just to look, looking turned into buying!!! Robert Smith was amazing! He walked us and drove us all around the property showing us rv's that were in our budget. We chose a beautiful new rv under budget with a fabulous warranty. The buying process was quick and easy. Robert was fun and helpful the whole time. They even offer home delivery! I will definitely be back! read more

Camping World deserves ZERO STARS. When you go buy a RV they get you a red carpet but when you call to talk to the manager EDDIE, he makes you feel like nothing. Don't buy a RV from them. They will get you a temporary registration and after 3 months when it expires, they will not have the registration papers done and you will be stuck with a RV in your garage because you can't drive without registration. MY RV STILL NOT REGISTERED WITH DMV AFTER 3.5 MONTHS. Then you will call and they will treat you like a bothersome. Corporate office also doesn't do anything. Just stay away. Go buy your RV somewhere else and avoid headaches. read more

I would give the entire corporation a big fat zero. Just not possible on this site. I lost in small claims court. Only to receive the kibbles and bits . I was offered before I filed suit. I felt the Judge was bias from the beginning. She started off asking the defendants . Why were the there, because they had not been served. I have a receipt of service. I also paid the same court to serve the defendants. I track the service myself before I appeared in court. Going against a large cooperation of any kind. You will find yourself the smallest measurement of being a human. My trailer continues to leak as if nothing was ever done by camping world. 2 year in a storm. I will be looking into purchasing another trailer somewhere off highway 99 or 5. During my RVliving. I have traveled an saw better options. I was asking for $9500. When I tried to sale my trailer back to Good Sam/ Camping World I was offered $25,000 when I paid over $35,000 Through the years of my life and camping world advertising . I thought this was a company I could depend on. The $1500 I was awarded. Does not cover my lost. It will not even be enough to pay them to fix the leakage problem I had from the beginning. Over 3 months during that process I took over an apartment they would not help pay for. My reason for even purchasing a trailer. I was already paying $3000 for a home in Richmond a month. Main reason I was going through a divorce. Thank you to whomever reads my pain. read more

Camping World - Vacaville - HS265bh 2020 ,7/4/2021 paid now has water damage from recent rain. Camping World USA in Vacaville - RV Dealers Near Me - Vacaville, California

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If I could give this review negative 5 stars I would. The absolute worst service of my life. No one knows anything. No one can pick up a phone or call you back. I picked up my trailer less than a week ago in the evening time so when doing the walk through I missed a hole that was cause by an improper placement of a propane line. During our walk-through I should have just stopped and asked for someone who knew what they were doing. Jonathan has zero knowledge of our trailer when it came to anything. Every answer was "Oh I'm not familiar with that" or "I don't know". Even when I asked him why there was a dent in my BRAND NEW 2021 Coleman trailer he said "Oh that just happens in transport and we just have to deal with that". He even stated that trailers come in, in much worse condition but that's just how is goes because they are shipped to them that way. HUH!?! Being that it was so late there was no manager on site and many had gone home for the day. I figured I'd call the next day and try to work things out with a manager. NOPE, cannot even get a return call AT ALL. The only professional person working at this location was ONE of our sales guys, Rod. Jason Freedy was god awful to deal with too! I mean this whole location is a total wreck so I suggest taking your business and money to a store that actually cares about taking care of their customers the right way. SAVE YOURSELF THE TROUBLE AND SHOP ELSEWHERE!!!!! read more

Camping World - Vacaville - Come on! What kind of hack job is this?? - RV Dealers Near Me - Vacaville, California

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Spent $128000 on a two year old class c rv. When we started out on our first trip across the country we found that the cab air conditioning did not work. Nothing but hot air through the Nevada desert. Very uncomfortable and infuriating since we needed to be at our destination on time. I would have thought the so called "service technicians" of Camping World would have checked the basic things out but I guess not. Just hurry up and make the sale. Valuable lesson learned: Never again. read more