We contacted this company in search of a thorough inspection and documented report on condition of our 2018 Coachman RV. We explained we have the vehicle registered on a rental platform, which requires an annual inspection, service records, submitted for safety and insurance coverage as a rental vehicle. We were out a month before it was required to submit documents. We were told that could inspect the vehicle and provide a full report outlining the inspection and condition of the vehicle, including all operating systems and appliances, etc.
They said they could fit us in immediately and provide the full report needed in a few days for $427.50 This charge did not include any repairs that might be needed. Just a complete detailed inspection and full documented report on all areas inspected.
An appointment was made, and we cleared schedule to be available that day for the inspection. The morning of inspection we were called and the appointment cancelled, supposedly a break in or something. We rescheduled, but were a bit apprehensive. Justin showed up the day of the rescheduled appointment in a beat up vehicle, but seemed to do a thorough inspection, taking a few hours and verbally explaining everything he did, and stating he found no problems, and how great of a condition the vehicle was in. He took our credit card which immediately charged for the service, and promised we would be e-mailed a full report in a few day documenting all areas inspected, including photos, and the condition of each item.
Then....nothing. No report. No call. Nothing. We repeatedly called Justin who kept promising we would get the report soon. We explained again our timeline and purpose of report for continuing rental program insurance.
Still nothing. After many calls , e-mails etc. We were finally sent a one page scribbled checklist that is not a report of any kind. It does not even identify the make model or anything specific to identify the vehicle.
We were eventually were put in contact with a manager or something, who said they had been having system problems and couldn't find our info and needed photos, mileage readings, a picture of VIN
# etc. So they could find our report. Sounds to me like they want me to do the job I paid them for, so they can re create a bogus cookie cutter report. They refuse to provide a refund, claiming they provided the service...it was not the service I requested, which was the detailed report! Now I am a few days from having to suspend fully booked rental schedule at $195/night due to failure to provide inspection report. DO NOT TRUST THIS COMPANY! They have been argumentative, non responsive and full of excuses and promises for weeks, and lacking in any kind of customer service. I did not get what I paid for. They are not registered or rated with the Better Business Bureau, so unable to file a formal complaint. I will be documenting my experience on all review services possible to warn others about my experience. read more