i wanted to update my review based on the response from the owner, Julie, who asked me to call to resolve this issue. however, i did call. i called immediately after the situation. i was given almost no response. the staff member who i spoke to said they would let you know that my dog caught kennel cough at your facility. so either the staff did not let you know and my concerns were ignored, or they did and you have received multiple complaints about kennel cough from your customers. or you quite simply did not care and never reached out. i attempted to remedy the situation when it happened but have since moved out of arizona, it would have been nice to be able to use our prepaid daycare days before leaving. additionally, if another dog had kennel cough and you were informed of this, i would have liked to have been informed just in case, so i would hope other dog parents were made aware when we contacted camp bow wow about ours.
you also let me know that kennel cough is highly contagious and the vaccines are not 100% effective. whilst i am aware of this information, i don't believe my dog caught kennel cough from being around other dogs. i believe he caught it in his kennel/room. he tends to lick furniture and lick his paws, which my other dog does not. i believe this issue arose from the facilities or dog bowls not being clean enough. he is not unique in licking furniture, though, as many dogs do this so i feel as though the facility should have been clean enough to allow for this. you show your cleaning supplies during the tour so i would imagine they were strong enough to kill bordatella, seeing as vets are able to get these cleaning products as well.
you also let me know that the dogs were fed separately, which is good to know. however, the issue with the food is that i brought my dogs' food in and they were labelled with their names and measured accordingly. one of my dogs eats more food than the other due to their sizes and weights. during their stay, their collars were switched, also meaning one of my dogs was wearing a far too tight collar that no adjusted, and one of my dogs was being underfed whilst the other was being over fed. when we brought them in they were wearing the correct collars and their paperwork has their weight and coat colour information and the two dogs are not even the same colours. i also voiced my concerns to the staff when i picked them up at the end of their stay about their collars being switched and that they were therefore fed the wrong food. whilst i'm not bothered that one dog got to enjoy a bit of extra food for a few days, i am very upset that my other dog lost 4 pounds and was at his lowest weight since he was a year old.
again, i reached out about this already and was essentially ignored. i don't want the situation remedied at this point, as there has been ample time for that and, again, i voiced my concerns on two separate occasions and they were not acknowledged; my opinion of camp bow wow will not change. i no longer live in the area and the money spent on daycare days and vet bills and antibiotics is already gone. this was my experience with camp bow wow and i wanted to share it so other pet owners are aware. read more