Clean facility and comparable rates compared to other facilities in the area. The on-site manger,…read moreStarr, is top notch and know what customer service is all about. We needed 2 units and she spent a little time with us to help get what we needed and later helped us find a slight bigger unit 3 door down from one of the original unites which mad relocating a lot easier. Will definitely recommend this business for your storage needs.

It was a great experience this was my first time coming in to get a storage unit and Ms Jessica was…read moreso nice to show me around and was patient explaining everything and answering all my questions.

If I could give a negative 5 stars then I would. I just spoke with "Jessica" with Self Storage Plus…read morein Bristow, VA after finding that they rated my rate for a 10x10 unit from $110 a month to $174 a month (without notification). I had only had this lease for 3 months before they jacked up the prices. No excuse was given to me by "Jessica" for the rate increase and she offered me a different unit for the same price of $110 a month. She later stated that per the lease they can raise the storage rate after 6 months. I haven't even been there 6 months. She further stated that a letter was mailed out to me in February. Well I was deployed for the entire month of February and the mail was held. No letter from them was ever received. I told her that and she did not have a reply. This is a shady business practice.

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.

I had a very good experience with Zippy Shell DMV…read more I originally ordered a 16-ft storage unit to be delivered by one of their competitors who advertised that they could fit their containers into very tight spaces using a robot. But that company showed up with a container and they tried and they gave up and left. I immediately got on the phone and called Zippy Shell DMV and described my situation, and shared dimensions and photos, and they said they saw no reason why they couldn't do what the others couldn't. 3 hours later, our storage unit was delivered, and as you can see, they tucked it expertly into my tight spot. When you have a storage unit for 4 months, it's great to not have it on the street, and not have it block your garage either. Well done!. Zippy Shell's units are also very nice, flat to the ground with barn style doors and even carpeting on the floor. And they price matched the competition. And they are great on the phone if you have any questions.

I got emails saying that my order had been cancelled. I had NOT cancelled my order so I called and…read morethe person was helpful and confirmed my order was not cancelled. Luckily, she mentioned that someone had put in we needed the shell for 3 days on the front end. When I originally made my order, I had said that I wanted same day pickup. The lady changed it. When my shell made it to my destination, I was asked for 3 days for the shell to be delivered to my house and they picked none of them. It was a whole week after the shell arrived in my city for it to be delivered. Unacceptable. The drivers on both ends and the phone people were very friendly.

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.

I don't usually leave reviews like this, but people deserve to know who they're dealing with…read more All In One Moving & Storage promotes themselves with the phrase "In Jesus' name we move." As someone who takes faith seriously, I find that deeply offensive given how this company actually conducts business. There is absolutely nothing about my experience that reflects honesty, integrity, or accountability--values that are foundational to Christianity. Using faith as a marketing tool while operating like this is misleading at best. After my move, multiple items were lost and damaged. I went through their claims process in good faith and ultimately signed a settlement agreement for $1,549. The company confirmed in writing that payment would be processed within 3-4 weeks. It has now been over nine weeks, and I have received no payment and no meaningful communication. At this point, I've had to escalate the situation beyond the company itself. I am in active discussions with the Fort Belvoir transportation office, and this company's handling of claims and failure to pay is being reviewed in the context of their eligibility to continue handling military PCS moves. Service members and their families deserve far better than this. Let me be clear: this is no longer about the money. It is about principle. A company that signs a settlement agreement and then ignores it is not operating in good faith. If this is not resolved immediately, I will be pursuing legal action for breach of contract. If you are considering using this company--especially for a military move--I strongly encourage you to look elsewhere. There are plenty of companies that will treat you with honesty and respect. This is not one of them.

I retained legal counsel to send a letter stating that I was going to initiate legal action if the…read moreagreed settlement was not paid. The demand letter from the attorney generated an immediate response within a day, rather than the weeks I spent from March to June I spent trying to get a hold of someone at the company by phone messages or emails, none of which were returned in the last two months. A settlement check was issued in early July and sent a week later following the correspondence with the attorney. I have every reason to believe that without the attorney's involvement, no such check would've been issued. Keep a copy of all your correspondence with the company should you have to do the same. Make sure it's in writing.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

I was reluctant to use PODS because they seemed expensive and there were mixed reviews. However, a…read morecouple people I spoke with knew of people who had used them and said they were very happy, so we decided to give them a try. We found PODS to be very professional, helpful, punctual, and careful. We move often, and this time we moved across the country. Not a single item was damaged, and I think that's a first! Usually there are one or two items that break or suffer damage. This may well be the first move in my life where that hasn't happened! I believe it's because of the moving system PODS uses to keep your container level at all times. In fairness, our container was tightly packed, so there wasn't really any room for things to move or shift. PODS was on time each time they interacted with us. Everything went just as they said it would and we couldn't be happier. Moving is a daunting experience, and PODS make our cross-country move much less stressful. We will definitely be using PODS for our future moves. Oh, regarding the price. We found PODS competitive when compared to other companies who use containers to move. Also, when we compared PODS to renting a truck and driving cross-country, with gas, hotels and meals factored in, we found it to be about the same -- but PODS was much less stressful than a cross-country drive.

This company has been nothing but a headache. Delivery was fine but the company double charged me…read morefor the deposit and continuously attempts to debt my account for the deposit that they have already received, and continuously state that they have not.

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.