As is probably true of many, I rarely write reviews unless my experience was particularly miserable…read moreor over-the-top brilliant. I was recently shopping for a birthday present for my girlfriend. Browsing the women's section can be both awkward and overwhelming. I found Sarai, who paid attention to the criteria, set me at ease, and was conversational. She was patient for twenty minutes at which point she was called away. Mandatory break? An irate customer asking specifically for her? Who knows? But before leaving, she introduced me to Sonia, gave her the breakdown, and wished me well. It was seamless, and Sonia was on point. While I was at the register, Sarai popped in to ask if the mission was accomplished. I felt like I was at a Beverly Hills store where personalized service meets a hefty receipt. The only reason I might have been tempted to leave 4.5 stars is because I could not get the damn customer service "scan me" sheet to work on any device. But that's not on the floor salespeople, so bravo.

I had such a wonderful experience at Nordstrom Rack, especially with Chema (she's a twin -- both of…read morethem were great!) and the team. Chema truly went above and beyond. I had already spent nearly two hours looking for an outfit for a last-minute business event and was honestly about to leave empty-handed when she offered to help me. She then spent over an hour with me, going back and forth to the fitting room countless times, pulling pieces, helping me put outfits together, and even making sure everything stayed within my budget. She was incredibly patient, kind, attentive, and genuinely invested in helping me find something I felt good in. It honestly felt like having a personal shopper! I walked in stressed and ready to give up, and walked out feeling taken care of and excited about what I found. The service at this location has been great overall, but Chema made this visit exceptional. I will absolutely come back specifically to shop with her ,next time I'm not just browsing, I'm looking for Chema! Thank you for such amazing service.

Customer service is horrible. Online showing store opens at 10 AM. Employees decide not to open…read moreuntil the entire mall to open until 11

Piss poor customer service. Bought thousands dollars worth of World Cup items for my kids and their…read morefriends and can't exchange a poorly made hat worth $35 with a receipt. Doesn't have the management quality to speak to the customer directly. Do not spend your money here.

Came here today on this last weekend Sunday to shop before Christmas! As I expects it was super…read morebusy here with everyone just wanting to buy a gift or something before they start there work week tomorrow! As expected they have a nice selection of Jordans Nikes you know it and they go em! Nicely staffed today especially for such a busy day and time of the year! I was greeted upon entry an it seemed like to every turn or point I made there was someone there asking if I needed help or needed a size! Loved it? Great customer service! Everyone was very attentive and ready to help out for the sale

Foot Locker, though a bit on the expensive side, was overall a very pleasant experience. Every…read moreemployee we encountered was genuinely friendly, which really made a difference. And Dorian--the young man who assisted us--was especially attentive. That kind of service stays with you.

The store was remodeled looked amazing. They had such a great assortment of shoes. Sales team was…read moreamazing Jaylin, Jerica, Alejandra, Samaria were so helpful and sweet. They had so many shoes on sale to. I recommend this place they have an amazing team.

If I could leave a 0 star I would horrible customer service my brother and dad were called the cops…read moreon because they were trying to exchange some shoes after that the members in the store laughed at both of them terrible service and terrible workers this store just steals your money

I don't write reviews often, but Marko and KT at the Abbott Kinney On Cloud location genuinely…read moreearned one. I drove all the way from Long Beach and I would do it again without hesitation. I walked in as a professional DJ who is literally on her feet all day at weddings, corporate events, and everything in between, and walked out feeling like I had a full personal coaching and styling session. Marko was THAT guy. He took the time to actually understand my life, my needs, and my vibe before recommending a single thing. Sweat-friendly apparel? Check. The perfect shoe for 8-hour performance days on my feet? Nailed it. His attention to detail, humor, and genuine care made the whole experience feel less like shopping and more like being helped by a friend who happens to know everything about athletic footwear. I was so inspired that I posted about On Cloud on my Instagram story to encourage others to shop at THIS location. That is not something I do lightly. KT set the tone from the jump with hospitality that made the whole visit feel warm and welcoming. You can tell both her and Marko genuinely love their jobs and love this brand, and that energy is absolutely contagious! Give them both a raise, protect them at all costs, and never let this store lose that warmth. On Cloud makes me feel like a baddie athlete and I am fully here for it. If there is an affiliate or athlete program, I am raising my hand because this brand already has my whole heart.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

I visited this store to make a return of a purchase. The store was relatively empty and the two…read moreemployees behind the counter were as useless as attempting to spend a three dollar bill. It was Tuesday afternoon and they were too busy doing nothing to simply look up the transaction. Never again, I'll stick to JD, Footlocker, Champs, and any other store that sells sneakers.

This is based solely upon my only visit and it was to return. I couldn't find the debit card that…read morebelongs to it because it's on my phone so I never have it on me. I have bought about five or six pairs of shoes online during one of their sales and two of them just we're not gonna work out for me. I couldn't find the other pair but I found one pair and I had a half day off today, so I tackled running some errands and I wasn't sure if I had the correct receipt because the packages came in like multiple arrivals and also they look like they were worn when I got them they looked something was wrong right so I put them on I was gonna wear them and I just didn't like how they fit, but I did walk outside of my apartment onto the pavement, and then I walked back so they were worn in that capacity but like worn all day no so I took them back. they were a little bit like they look like they're worn I said guys it's not about the money just give me the credit. I said they came to me. Kind of worn. I got them on sale. They were satisfied with that. I mean, that means I'm gonna buy more shoes right so I was taking care of. It was easy Peezy lemon squeezy and you should stop by. They have a lot of really cute shoes in the sale is really good. I mean I got six pairs of shoes for $230. I mean that's an amazing value.

horrible don't spend ur money here they actually suck the prices are ridiculous not even close to…read moremarket before u buy check stock X and goat they have each shoe listed for 150$ over. They literally have Air Force 1s for 250$ hahahaha such a joke yall make the sneaker community look so bad and y'all don't even care ab the shoes it's all about how much u can sell them for hahahaha never stepping foot in that junk store me and all the homies will never waste our time here U shouldn't either !!!!! Buy from local resellers they will always have a better price

Sold me some shoes and after careful review of the second shoe in the box it's definitely a…read moredifferent shape. Showed me another one from in the back and those were even worst, bad quality. Does not look like the same shoe. It's much wider and not like typical dunk shoe. When I addressed this to manager he talked to me for 1 minute and then walked out to front store and had his staff deal with me. Once I left he went back to register. Super unprofessional and rude. Not buying any shoes here again. Definitely do not recommend this store in Culver City Westfield Mall!

Best Sneaker Shop in LA Hands Down! The Vibes in this shop…read moreare always positive and the owners are incredibly genuine and kind. Love the fact that it is family owned and started from the ground up. Always great prices if you are buying and fair offers if you are selling. All of the sneakers get posted on the IG story first so you Gotta be quick if you want a steal! Much Love to Trey, Kev, Lexi, and the rest of the team over at TILT. Treat it Like Treasure!

This is an awesome store for high-end footwear. Most of their stock is in Nike, but they have a lot…read moreof other stuff. Alexis helped me, and she is beyond belief, knowledgeable, and a great asset to this business. They have a big online presence as well so you can check out the website or on Instagram. Definitely check this place out at the Howard Hwy Shopping Center.

Man I went here two day's before they closed I see a lot of bad reviews but when I came there I saw…read morea lot of good deals and good service. I am sad to see people lose thier jobs farewell WSS Inglewood.

PRODUCTS NOT DELIVERED, KEPT MY MONEY, TERRIBLE CUSTOMER SERVICE. DO NOT TRUST, NOR SHOP WITH THIS…read moreCOMPANY. It has been a frustrating and highly negative experience. I ordered three pairs of shoes online. Only one arrived. I called them to inquire about the location of the other two and the rep, while on the phone, emailed me a photo to show they were delivered. I confirmed on the phone at that moment that the picture does not show my apartment, not even my building. They were delivered to the wrong place. The company said they "investigated" and the courier said they were delivered, so they will not send me the two I'm missing, nor will they refund me, and they continue to ignore the fact I have confirmed the delivery photo is NOT MY ADDRESS. The shoes may have been "delivered" but not to my front door, nor my actual building. Look at the photo and decide for yourself. Please note: I don't have a storage locker, there isn't one in my building, this couldn't possibly be me! Per the email in the photograph, I told Keven of WSS then and there, on the phone, that was not my residence, and he said they needed 14 business days to review (that's nearly three weeks), all to tell me they received delivery notice, despite the delivery photo clearly showing it was not delivered to MY ADDRESS! I have contacted them countless times since, and they decided to ignore until today, when they once again tried to tell me they were delivered and the case is closed. So I'm out of money and never received the products. This is the WORST CUSTOMER SERVICE AND BUSINESS PRACTICE!

My take? JD Sports is overpriced and the quality simply doesn't match the price tag. The clothing…read morematerials feel cheap, stain easily, and don't seem designed to last. What's even more frustrating is that there are always several associates standing at the entrance, yet it's nearly impossible to find someone available to help once you're actually shopping. You practically have to walk back to the front of the store just to get assistance. And the so-called sale section seems to feature the same items every time I visit. After a while, it feels less like a genuine sale and more like a tactic to lure customers into the store. For the prices being charged, customers should expect better quality merchandise and better customer service.

Shout out to Danielle & the lady with the red hair for the great customer service! I came in for a…read moreNike Tech suit. I was discouraged at first getting no assistance in the aisle and was going to leave until Danielle and the red hair lady offered to help at the counter and even checked the back room stock, unfortunately it was sold out in 4X, but I ended up purchasing Nike socks just because of their effort. I will be a return customer! Thank you lady's again!